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샤토 호텔 & 스파 그랑 바라이 여행 후기

5 out of 5
샤토 호텔 & 스파 그랑 바라이
Route De Libourne D 243, Saint-Émilion, Gironde

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 99개 이용 후기 중 76개" "
평점 8 - 좋아요. 99개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 99개 이용 후기 중 5개" "
평점 4 - 별로예요. 99개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 99개 이용 후기 중 2개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at the Grand Barril Spa and Resort for two nights, and I must say, it was an absolutely fantastic experience. From the moment we arrived, we were greeted with warm hospitality and impeccable service. The resort itself is a true oasis of relaxation. The spa facilities were top-notch, offering a wide range of treatments and therapies that left us feeling rejuvenated and pampered. The tranquil atmosphere and beautiful surroundings added to the overall sense of serenity and bliss. Now, let's talk about the dinner we had on our first night. It was nothing short of phenomenal. The restaurant at the Grand Barril is a culinary gem, offering a delightful menu that showcases the finest ingredients and flavors. The presentation of each dish was a work of art, and the taste surpassed all expectations. The skilled chefs truly know how to create a memorable dining experience. The service throughout our stay was exceptional. The staff was attentive, professional, and always ready to assist with any request we had. Whether it was arranging transportation or providing recommendations for nearby attractions, they went above and beyond to ensure our stay was as enjoyable. Overall, our two-night stay at the Grand Barril Spa and Resort was a truly memorable experience. From the phenomenal dinner to the exceptional service, every aspect exceeded our expectations. If you're looking for a luxurious and rejuvenating getaway, I highly recommend the Grand Barri
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 3월 25일
Dear Danny,We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. It is a great recognition for us to know that we made your experience a one of a kind. We are proud of the service provided by our teams and will pass on your praise. We firmly believe that every detail counts in the guest experience, and we are delighted that you have enjoyed our little touches.Your comments go straight to the heart of the entire team and we hope to see you again very soon for your next stay in Saint-Emilion.Kindest regards,

6/10 - 괜찮아요

antonio

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Very disappointed with service, The waiters at the restaurant were very rude, there were 10 of us and they ignored us for about half an hour, they wanted us to order from a menu that had almost no options and they gave us the menu very reluctantly, we felt mistreated. The food was too pretentious for the service offered and the price. I would not go back.
2024년 2월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 3월 7일
Dear Antonio,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.We are very sorry to hear that your experience at the restaurant did not live up to the high standards we aim to deliver every day.Please be assured that your feedback has been taken into account, as it helps us to improve our service and better meet your expectations.We have also passed on your comments with the F&B department so that they are aware of what happened and can take steps to avoid this situation in the future.We truly hope that you will give us the opportunity to offer you a more satisfying experience.Yours sincerely,

8/10 - 좋아요

AnneMarieke 님, london

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing building! Unfortunately the drive was being done up, so the views were not as good as could have been. Great service and restaurant. Lovely stay!
2024년 3월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 3월 4일
Dear Madame AnneMarieke,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we reached our goal.We are aware that view with the works is not as nice as it should be. We are working as fast as we can to finish it. The result will be worth it.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,

8/10 - 좋아요

Thong 님, Singapore

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice location, nice building Staff and services not on par with the level
2024년 2월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 2월 25일
Dear Thong,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.As we can see from your comments, your stay with us lived up to your expectations in some respects, but not in all. We are very sorry to hear that your experience did not live up to the high standards we aim to deliver every day.We are pleased to see that you really enjoyed the location and the building. However, you felt that the staff did not measure up. We can't hide the fact that this is a bit surprising, given that this is our best element.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service and dinner menu was superb
2024년 2월에 5박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 2월 25일
Dear Steven,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.We are glad to read that your stay with us has met your expectations and that the service and the dinner were the highlights of your stay.It's always a pleasure to learn that the experience offered by our dining room and kitchen team lives up to our guests' expectations.We hope to have the pleasure of welcoming you back to our establishment for another tasty moment for your taste buds.Kindest regards,

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful Chateau
2024년 2월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 2월 22일
Dear Brad,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we succeeded.We look forward to welcoming you back to the heart of the Saint-Émilion vineyards.Kindest regards,

10/10 - 훌륭해요

Pablo 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 2월 22일
Dear Pablo,We would like to thank you for taking the time to share your experience after your stay at Château Hôtel Grand Barrail.It's always a pleasure to learn that the experience offered by our teams lived up to your expectations.It will be a pleasure to welcome you back soon in our establishment. Kindest regards,

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beau séjour avec la famille! Bel accueil, service impeccable et nourriture à tous les niveaux superbe! Nous reviendrons! Merci pour les belles attentions envers nos chiens! Vraiment apprécié!
2024년 1월에 4박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 2월 6일
Chère Rachel,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre expérience après votre séjour au Château Hôtel Grand Barrail.Nous sommes ravis d'apprendre que votre séjour chez nous a été à la hauteur de vos attentes. C’est vraiment gratifiant de lire votre expérience positive et l’attention de notre équipe, qui travaille avec diligence pour assurer un service exceptionnel.C'est avec plaisir que nous vous accueillerons à nouveau au cœur du vignoble de Saint-Émilion.Bien à vous,

10/10 - 훌륭해요

SERGIO 님, OPIO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice grounds next to a winefarm and very near St. Emilion
2024년 1월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 1월 9일
Dear Sergio,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are glad to read that your stay with us has met your expectations.We would be honored to welcoming you back in our lovely property.Kindest regards,

8/10 - 좋아요

Laura

2023년 12월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 1월 6일
Dear Laura,We would like to thank you for rating your experience after your stay at Château Hôtel Grand Barrail.8 out of 10 is good, but not good enough for us. We aim 10 out of 10.We truly hope that you will give us the opportunity to offer you a more satisfying experience.Kind regards,

10/10 - 훌륭해요

Nicolas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bel hôtel, rénovation contemporaine réussie et service impeccable digne d’un 5 étoiles. Le seul point d’amélioration serait de limiter l’accès au spa car lorsqu’il y a trop de monde, cela devient beaucoup moins qualitatif.
2023년 12월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 1월 6일
Cher Nicolas,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis d'apprendre que votre séjour chez nous a été à la hauteur de vos attentes. Suite à votre commentaire, nous notons que vous avez beaucoup apprécié la rénovation complète du Château, orchestrée par l'architecte Jean-Philippe Nuel.Vos commentaires concernant le service du SPA ont été pris en compte pour nous aider à améliorer notre service et à mieux répondre à vos attentes. C'est avec plaisir que nous vous accueillerons à nouveau au cœur du vignoble de Saint-Émilion.

10/10 - 훌륭해요

james

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As close to perfection as poss.
2023년 12월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2024년 1월 6일
Dear James,We would like to thank you for taking the time to share your experience after your stay at Château Hôtel Grand Barrail."As close to perfection as possible", What a compliment! Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we have reached our goal.It will be a pleasure to welcome you back soon in our establishment. Kind regards,

10/10 - 훌륭해요

Baptiste

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un établissement magnifique avec des prestations de qualité (restaurant, spa...) et le personnel est aux petits soins. Un weekend parfait !
2023년 12월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 12월 19일
Cher Baptiste,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous et que vous avez eu un weekend parfait. Notre équipe travaille dur chaque jour pour offrir à nos clients l'expérience la plus mémorable qui soit. Nous sommes très heureux de savoir que nous avons atteint notre objectif.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

8/10 - 좋아요

CRISTINA

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 12월 13일
Estimada Cristina,Nos gustaría darle las gracias por tomarse el tiempo de pustuar su experiencia más reciente en el Château Hôtel Grand Barrail.Estamos encantados, viendo su nota, de ver que ha disfrutado de su estancia con nosotros.Será un placer darle la bienvenida de nuevo en nuestro establecimiento en un futuro proximo.Reciba un cordial saludo,

2/10 - 너무 별로예요

Paolo

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La camera era priva di riscaldamento, l'acqua calda non funzionava, il management, alla mia insoddisfazione, è sparito spostandomi in una stanza di livello inferiore dicendo che per loro era equivalente.
2023년 12월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 12월 13일
Dear Paolo,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We are very sorry to hear that your experience did not live up to the high standards we aim to deliver every day but things are not really as you say they are.There was a problem with the room but, when we proposed you another room, we did give you the same category of room, not a downgrade as you said.We organised some some wine tastings for you during your stay and you did not go to all of them. There were no-show fees from the chateaux and we did not charge you anything at all. We took care of them as a commercial gesture for the room. But you did not mentioned that.We know there was a problem with the room but your comment is not fair at all.We would like to apologize again for all the inconveniences encountered during your stay but we truly hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Yours sincerely,

10/10 - 훌륭해요

Goncalo

2023년 12월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 12월 10일
Dear Gonçalo,We would like to thank you for taking the time to rate your most recent experience at Château Hôtel Grand Barrail.We are glad to hear that your stay with us has met your expectations.Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we reached our goal.It will be a pleasure to welcome you back soon in our establishment.Kindest regards,

10/10 - 훌륭해요

Ife

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grounds were beautiful and peaceful.
2023년 12월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 12월 6일
Dear Ife, We would like to thank you for taking the time to share your experience after your stay at Château Hôtel Grand Barrail.We are glad to see that your stay with us has met your expectations.Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we succeeded.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

10/10 - 훌륭해요

Brad

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing base for exploring Bordeaux
Entire experience was amazing. Room, food, grounds, location, staff. Couldn’t ask for more.
2023년 11월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 11월 29일
Dear Brad,We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. It is a great recognition for us to know that we made your experience a one of a kind. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay.We look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Ana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loooooved this château! The staff is super friendly and the place is gorgeous. The photos are real!
2023년 11월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 11월 29일
Dear Ana,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 11월 29일
Dear "Anonymous",We would like to thank you for rating your recent experience at Château Hôtel Grand Barrail.10 out of 10! We could not have wished for better.Kind regards,

10/10 - 훌륭해요

Axelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parfait
Une chambre magnifique et spacieuse dans un très beau cadre. L’accès au spa a été très apprécié. Repas et petit déjeuner délicieux. Personnel sympathique et agréable dans un environnement chic sans être guindé. Un sans faute !
2023년 11월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 11월 21일
Chère Madame Péron,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis d'apprendre que votre séjour chez nous a répondu à vos attentes et que vous le qualifiez comme "un sans faute!".C'est avec plaisir que nous vous accueillerons à nouveau dans notre établissement.Bien à vous,

8/10 - 좋아요

Maarten R

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 11월 5일
Dear Mr Van Hengel,We would like to thank you for rating your recent experience at Château Hôtel Grand Barrail.8 out of 10 is a good result but we aim for 10 out of 10.Our team works hard daily to grant our guests with the most memorable experience. We are pleased knowing that we succeeded but we still have to improve.We would be more than happy to welcoming you back in our lovely property.Best regards,

8/10 - 좋아요

Yu Chang

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Lovely chateau with beautiful natures! Breakfast could be improved, front desk concierge staff ( one French guy ) was rude and arrogant …
2023년 10월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 11월 5일
Dear Yu Chang,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.Please be assured that your feedback has been taken into account, as it helps us to improve our service and better meet your expectations. Our staff is always polite and respectfull with our guests. Because of the language barrier, this could have been just a misunderstanding. Our teams work very hard to achieve the high standards we strive every day.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

6/10 - 괜찮아요

Diana

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing property but the staff need training. Dinner was very good as were the staff at dinner. Staff for all other meals were below average. The hotel booked us a visit to a local vineyard and when we asked for directions they sent us in the opposite direction. Luckily we asked someone and went back. When we complained at reception the receptionist said it’s not our fault it was google!! The vineyard is actually only 100 yards up the road from them and we felt they should have known which way to go !
2023년 10월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 10월 22일
Dear Mrs Breeze,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.As we can see in your comments, your experience did not live up to the high standards we aim to deliver every day.Please be assured that your feedback has been taken into account, as it helps us to improve our service and better meet your expectations.We have also passed on your comments with the F&B department so that they are aware of what happened and can take measures to avoid this situation in the future.About what happened to your visit to Château Figeac, we understand why you feel that way but, to go to the Château, Google proposes two different ways and both of them are correct. We just gave you the shortest but we have learnt that the longest one is less confusing.As we said previsously, we assure you that we have taken your constructive feedback into account and we would like to apologize again for all the inconveniences encountered.We truly hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Yours sincerely,

10/10 - 훌륭해요

CLOYCE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 10월 8일
Dear Mr Bradley,We would like to thank you for taking the time to rate your stay, giving us 10 out of 10.Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we reached our goal.We look forward to welcoming you once again.Best regards,

10/10 - 훌륭해요

Brad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here on a number of occasions and it never fails to please. First class and perfect location for both St Emilion and Pomerol
2023년 10월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 10월 8일
Dear Mr Holbrook,A warm thank you on behalf of The Château Hôtel Grand Barrail for your kind review. It gives us great pleasure to read that you really enjoy our Hotel every time you come.We look forward to welcoming you once again.Kind regards,

10/10 - 훌륭해요

Erik

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 10월 8일
Dear Mr Stormyr,We would like to thank you for rating your stay at the Château Hôtel Grand Barrail with the highest rating.We are delighted to know that your stay with us has lived up to your expectations.We look forward to welcoming you once again.Kind regards,

10/10 - 훌륭해요

Christine 님, Merritt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful building and setting, ehjoyed the pool and spa, breakfast was fantastic!
2023년 9월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 10월 8일
Dear Mrs Dooley,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.It is a great recognition for us to know that we made your experience a one of a kind.It will be a pleasure to welcome you back soon in our establishment. Best regards,

6/10 - 괜찮아요

Whitney

This is a beautiful chateau with overall very good service. It would have been perfect if not for an event that I don't believe was handled well. The AC for the entire property broke during a heat wave on the first day of our stay rendering the inside of our room 85F/29C in the middle of the night. We weren't notified of this until after we made a complaint - a fan was initially offered then we were told they are out. We tried to open the windows but experienced a bug takeover within minutes so we had to shut them. We were unable to sleep both nights due to this - for $500 a night, the property should have gone out and bought a fan for each room and/or offered a substantial discount/credit. I requested 100 euros be removed from our bill at the end due to the terrible sleeping conditions which was granted, but overall the staff was not apologetic and I felt more than 100 euros was warranted given the price of the room and severity of the inconvenience.
2023년 9월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 10월 10일
Dear Mrs Nelson,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We really understand how you feel and why you feel that way. Sometimes, there are some incidents we cannot control. A fried motherboard of the main AC machine, is one of them. It sounds like an excuse but it is not. We tried to find the solution as quickly as possible, but it took a few days to get a new motherboard and install it.As we said, we understand your feelings but this was an isolated incident which does not reflect the high standards we strive to achieve every day.We would like to apologize again for all the inconveniences encountered during your stay and hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Kind regards,

10/10 - 훌륭해요

Ame

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and calming property with very nice staff.
2023년 9월에 3박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 10월 8일
Dear Mrs Richards,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.We are delighted to hear that your stay with us has lived up to your expectations.We would be honored to welcoming you back in our lovely property.Kindest regards,

10/10 - 훌륭해요

Karl 님, Washington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property for visiting St. Emillion and Pomerol. Also, the restaurant is top-notch. Shame we only had one night there as the spa and other amenities looked to be very good as well, but we weren't there long enough to enjoy them.
2023년 9월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 26일
Dear Mr Horne,A warm thank you on behalf of The Château Hôtel Grand Barrail for your kind review. It gives us great pleasure to read feedbacks like yours.Now, you have the perfect excuse to visit us again to live the full Grand Barrail experience.We look forward to welcoming you again in the near future.Kind regards,

10/10 - 훌륭해요

AXEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptionnel, parfait pour nos 5 ans de mariage !
Exceptionnel ! Nous n'aurions pas rêvé mieux pour fêter nos 5 ans de mariage avec mon épouse. Tout le personnel était aux petits soins pour nous, et le sur classement dans la suite Junior a été vraiment très apprécié. Le restaurant était aussi parfait, que ce soit le bistronomique le midi ou le gastronomique le soir. Enfin, le Spa est somptueux et les soins prodigués particulièrement agréables et professionnels. Nous reviendrons !!
2023년 9월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 26일
Cher Monsieur Idoux,Nous apprécions vraiment que vous ayez pris le temps de rédiger un commentaire aussi détaillé sur votre récent séjour au Château Hôtel Grand Barrail. C'est une grande reconnaissance pour nous de savoir que nous avons fait en sorte que votre expérience soit unique. Faire en sorte que nos hôtes se sentent à l'aise est l'une de nos priorités et nous sommes très heureux de lire que nos équipes vous ont offert un séjour magnifique.Nous sommes ravis de constater que vous avez apprécié l'ensemble de nos installations, l'Hôtel, le SPA et le restaurant. Nos équipes travaillent quotidiennement pour offrir à nos hôtes une expérience mémorable.Ce serait un grand plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

8/10 - 좋아요

Raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good stay. Not a five star hotel. We were not welcomed at the door. We had to request help with our luggage. Dining options are really really limited. It’s a good location for Saint Emilion. Staff in restaurant were great, very friendly. Deluxe room was well appointed, spacious, nice bathroom, great view.
2023년 9월에 3박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Dear Mr Maguire,We are delighted to hear that your stay with us has lived up to your expectations in some respects, but not in all.Your comments have been taken into account to help us improve our service and better meet your expectations. Our team works daily to grant our guests with the most memorable experience. We would be honored to welcoming you back in our lovely property.Kindest regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très beau hôtel au coeur des vignobles de Saint Émilion. Calme et quiétude sont au menu dans un cadre idéal. Le spa (hammam, sauna, jacuzzi, douche relaxante, et soins) et la piscine seront satisferer toutes vos envies.
2023년 9월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Cher Monsieur Triquere,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Notre équipe travaille quotidiennement pour offrir à nos hôtes une expérience mémorable.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

10/10 - 훌륭해요

Luc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbe! Aussi beau en vrai que les photos
2023년 9월에 6박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Cher Monsieur L'archevêque,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Notre équipe travaille quotidiennement pour offrir à nos hôtes une expérience mémorable.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

10/10 - 훌륭해요

Bernard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L’accueil
2023년 9월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Cher Monsieur Simard,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre expérience après votre séjour au Château Hôtel Grand Barrail.C’est vraiment gratifiant de lire votre expérience positive et l’attention de notre équipe, qui travaille avec diligence pour assurer un service exceptionnel. Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

6/10 - 괜찮아요

Garry

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Mixed feelings
The hotel building and facilities are excellent. We visited for a short break after our wedding and got off to a great start - friendly welcome, tour of the hotel and a lovely card and flowers in our room. However from here the experience did decline slightly. Whilst the front of house staff continued to be helpful and friendly, those in charge of the restaurant and terrace area were less than polite, forgetting to refill drinks at dinner, seeming to be constantly rushed and on 3 occasions after we sat in various seats around the terrace/gardens rushing towards us and saying we couldn’t sit there. Despite the seats not being reserved at all. This was a rude and embarrassing conversation each time. We did mention this to the manager who met with us and apologised - however the next day we checked out with over €300 extra on our bill which we had to have removed. All of these are honest mistakes I’m sure, but for a 5* resort you don’t expect them to happen - certainly not that many times.
2023년 9월에 3박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Dear Mr Maskell,We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. Please be assured that your feedback has been taken into account and shared with our teams, as it helps us to improve our service and better meet your expectations. Our guests are our priority and we want to be very caring for each of them.We are thrilled to read that your really appreciated the friendlyness and professionalism of our front of house team.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

8/10 - 좋아요

jose

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Local belíssimo, mas equipe mal treinada
O hotel é belíssimo em sua estrutura, porém deixa a desejar quando se refere a qualidade do serviço para um hotel desse nível e preço. Esperei quase uma hora após o horário máximo de check in para poder entrar no quarto. No check in os privilégios gold não foram oferecidos, mesmo com esse transtorno. A equipe, principalmente do restaurante é bem mal treinada. No geral vale a pena pela beleza do lugar e pela estrutura física do hotel.
2023년 9월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Dear Mr Castro,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are very sorry to hear that your experience did not live up to the high standards we aim to deliver every day.Your comments, particularly those concerning the quality of our service, have been taken into account and shared with our teams to help us improve our service and better meet your expectations.We truly hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Kind regards,

10/10 - 훌륭해요

André

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wunderschönes Hotel
Ein Traum Aufenthalt im Schloss, essen und Service 👍 gut 👍 Jederzeit gerne wieder !!!
2023년 9월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Dear Mr Beetschen,We would like to thank you for taking the time to share your impressions following your recent experience at Château Hôtel Grand Barrail.It is a great recognition for us to know that we made your experience a one of a kind. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay.We would be honored to welcoming you back in our lovely property.Kind regards,

10/10 - 훌륭해요

Alvin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Dear Mr Hernandez,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works daily to grant our guests with the most memorable experience and 10 out of 10 is the best reward.It will be a pleasure to welcome you back soon in our establishment. Kind regards,

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was amazing and understated elegance in St Emillion
2023년 9월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 24일
Dear Mr Simon,Thank you for taking the time to write a review of your most recent experience.We are thrilled to read that you really enjoyed your stay with us. It will be a pleasure to welcome you back soon in our establishment. Kind regards,

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful stay in St Emilion chateau
Beautiful chateau, good location, lovely outdoor space. Pool and bar great. Breakfast could have been better and I had to call up four days later because they forgot to release the deposit block on my credit card.
2023년 8월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 10일
Dear Mrs Couessurel, We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We are delighted to hear that your stay with us has lived up to your expectations but we also would like to apologize for the incident with the deposit and the inconveniences this could have caused you.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a treasure. Will absolutely recommend this property!
2023년 8월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 8월 30일
Dear Mrs Bolton,A warm thank you on behalf of The Château Hôtel Grand Barrail for your kind review. It gives us great pleasure to read feedbacks like yours.We are delighted to hear that your stay with us has lived up to your expectations. Making our guests feel comfortable is one of our top priorities.We would be honored to welcoming you back in our lovely property.Kind regards,

10/10 - 훌륭해요

Dominic

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très beau château près de tous les vignobles et à 5 min du village de St Emillion. Chambre très confortable et service A1. Option restaurant a faire au moins une fois.
2023년 8월에 2박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 8월 30일
Cher Monsieur Dupuis,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Notre équipe travaille quotidiennement pour offrir à nos hôtes une expérience mémorable.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

8/10 - 좋아요

Rohan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in and getting the room ready took a bit longer than expected. However once that was done, it was a stellar stay overall.
2023년 8월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 8월 30일
Dear Mr Kopparapu, We would like to thank you very much for taking time to share your experience after your stay at Château Hôtel Grand Barrail.We are delighted to hear that your stay with us has lived up to your expectations. Our team works daily to grant our guests with the most memorable experience.Your comments about checki-in experience have been taken into account to help us improve our service and better meet your expectations. It will be a pleasure to welcome you back soon in our establishment.Kindest regards,

10/10 - 훌륭해요

pascal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Merveilleux séjour!
Tout était parfait, nous avons adoré notre séjour au Château Hôtel et Spa Grand Barrail. Nous le recommanderons sans hésiter.
2023년 8월에 4박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 8월 29일
Cher Pascal, Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

6/10 - 괜찮아요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is beautiful, and our room was also beautiful, spacious, and very clean. The shower and tub were lovely. However, we were there during a heat wave, and the air conditioning was not very good. The staff checked it twice so it was functioning properly; however, it was very weak and the room remained hot. This led to a poor night's sleep. Otherwise, it is a beautiful and well-maintained property, with a very kind staff. Be aware of this if you go during a hot period, and you prefer a cool room.
2023년 8월에 1박 숙박함
답변 제공: Benjamin ROBIC - Directeur Général 님, 2023년 9월 10일
Dear Mrs Winograd, We would like to thank you very much for taking the time to share your experience after your stay at Château Hôtel Grand Barrail.We are delighted to hear that your stay with us has lived up to your expectations in some respects, but not in all.Your comments have been taken into account to help us improve our service and better meet your expectations. About the air conditioning, we are working on it, to be prepared for the next time.Our guests are our priority, and we want to be very caring for each of them.It will be a pleasure to welcome you back soon in our establishment. We would be honored to welcoming you back in our lovely property.Kindest regards,

4/10 - 별로예요

Schuyler

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Disaster, worst overall stay in europe
We’ve been traveling abroad for 5 weeks and this is the first hotel that was unapologetic about under delivering on our guest experience almost to a point of oddly taking pride in it. They admitted to having AC that couldn’t keep the rooms cold or even tolerable and said there was “nothing they could do about it” yet didn’t offer anything to make up for the fact that you had to sweat through the entire evening, not even a comp breakfast or croissant as an apology or a more appropriate bill reduction, instead charged us for the 2 drinks we had at the pool because they called us after we booked and said we couldn’t enjoy the restaurant for lunch or dinner because it was sold out. Even more odd, as a hotels.com VIP breakfast was actually included, yet they enforced that it was not, LOL! The only thing I would change of this entire vacation, would be avoiding the out of touch staff at this property. They are the epitome of providing the opposite of guest satisfaction. The property on its own is amazing, unfortunately ruined by people who don’t understand anything about the hospitality buisness. Stay somewhere else!
2023년 8월에 1박 숙박함
답변 제공: Benjamin ROBIC – General Manager 님, 2023년 8월 29일
Dear Madame Hoversten,Once again, thank you for choosing our hotel for your getaway in Saint Emilion. Please rest assured that we are taking into consideration your feedback about your stay with us. Our hotel’s guests are our priority and we want to be very caring for each of them.We kindly inform you that you have made your hotel reservation for the same day. Following your booking, the reservation agent contacted you to inform you that the restaurant was already fully booked. The restaurant does not have the same capacity as our hotel.Rest assured that we make our hotel guests a priority for the restaurant.Regarding the air-conditioning, we can assure you that after your departure, the housekeeping manager went to your room with our and confirmed that the air conditioning is working correctly and that there is no damage to the system. We are really sorry that the power of our air conditioning did not satisfy you. Maybe you noticed it, we were until yesterday in a heat wave with exceptional temperaturesYou actually consumed 2 cocktails yesterday at the pool, which is why the reception asked you to pay for them when you left.Finally, we invite you to contact hotel.com regarding your vip status. Indeed, no benefits were notified on your profile for the reservation. We are sorry for this.We regret the circumstances in which you left our establishment and the memory you keep. Kind Regards.

10/10 - 훌륭해요

Lavender

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was excellent. The room was good and comfortable. The gym and swimming pool are a little bit small. Breakfast can have more options.
2023년 8월에 1박 숙박함
답변 제공: Benjamin ROBIC – General Manager 님, 2023년 8월 29일
Dear Lavender, We would like to thank you very much for taking time to share your experience after your stay at Château Hôtel Grand Barrail.We are pleased to read your time with us was up to your expectations. Our team works daily to grant our guests with the most memorable experience.It will be a pleasure to welcome you back soon in our establishment.Kindest regards,

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Benjamin ROBIC – General Manager 님, 2023년 8월 22일
Dear Benjamin,Firstly we would like to thank you for taking some of your precious time to fill in your review. Your feedback is a very important opportunity for us to experience our level of service through the Guest's eyes and all your notes help us to work on improving its quality. It will be a pleasure to welcome you back soon in our establishment. Kindest regards,