외관

레드라이언 호텔 쿠스베이 여행 후기

3 out of 5
레드라이언 호텔 쿠스베이
1313 N Bayshore Dr, Coos Bay, OR

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 267개" "
평점 8 - 좋아요. 1001개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 222개" "
평점 4 - 별로예요. 1001개 이용 후기 중 145개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 94개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Dottye

연인과의 여행
This property was a MOTEL. All of the rooms were only accessible from the parking lot. The online photos do not show the actual "hotel" only the lobby and the rooms. The dining room listed on the website was closed. The room was clean and once the heat was turned up the musty smell went away. Good value for the price.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 16일
Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your honest review.We apologize if our property did not meet your expectations. We strive to provide a clear and accurate representation of our facilities online and we regret any misunderstanding. We will certainly take your comments into consideration as we continually work to improve our guest experience.We're glad to hear that you found the room to be clean and good value for the price. We also appreciate your patience with the heating system and are happy to know that the issue was resolved.We regret that our dining room was not available during your stay. We are always looking for ways to enhance our guest's experience and are currently in the process of restoring amenities.Thank you once again for your review. We hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

Stacia

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom fan was broken, dusty, weather strip around the door degraded we could see outside. Bed was lumpy but tolerable for a night. When we called front desk twice noone awnsered. Lowered personal standard to no bugs, large room and a working toilet.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 11일
I am writing to address your recent review of our hotel.Firstly, I want to extend my sincere apologies for any inconvenience you may have experienced during your stay. We strive to provide our guests with a comfortable and enjoyable experience, and it seems we fell short of that goal in your case.Regarding the issues you mentioned, I would like to inform you that we have conducted a thorough maintenance inspection of the room you stayed in. We found no issues with the bathroom fan or the weather strip around the door. However, we take your feedback seriously, and we will continue to monitor these areas closely to ensure our guests' comfort.I regret to hear that you found the bed uncomfortable and that you had difficulty reaching the front desk. We will certainly look into these matters and take necessary actions to improve our service.Lastly, I would like to clarify that upon your checkout, our desk agent was not informed of any issues. We encourage our guests to communicate any concerns during their stay so that we can promptly address them and improve their experience.Once again, I apologize for any inconvenience and appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future.

4/10 - 별로예요

Alena

가족 여행
Person that checked me in took about 25 mins, and acted a little off. Not sure what her deal was but she was a strange one. The people that checked in after me agreed as well
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 6일
Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear that your check-in experience did not meet your expectations.We strive to provide our guests with an efficient and friendly check-in process, and I apologize if we fell short in this instance. I assure you that this is not indicative of our usual standards. Your comments have been shared with our team to ensure we improve our service.We value your feedback and hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Jeanine

2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 11일
We strive to provide the best service possible and your feedback is valuable in helping us improve.We would appreciate the opportunity to understand more about your experience and how we can make it better. Please feel free to share more details at your convenience.Thank you once again for your feedback.

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to locate from freeway
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for you review and we are glad that you had no trouble finding our location.

10/10 - 훌륭해요

Ray

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Highly recommend this facility.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
I wanted to take a moment to thank you for your positive review of our hotel. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is greatly appreciated as it helps us to continually improve our services and provide a superior experience for our guests.Thank you once again for your kind words. We look forward to welcoming you back to our hotel in the near future.

4/10 - 별로예요

Michael

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything. Room smelt like a smoking room, old towels in bathroom. Stayed a couple days and had to ask for towels and toiletries. Stayed same time last year with no issues.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 12일
Dear Michael,Though we are happy to hear that you enjoyed our convenient location, we regret that other aspects of your stay fell below your expectations, especially regarding our accommodations and the comfort we strive to provide our guests. Rest assured, your feedback is essential and will be shared with the respective teams for improvement. We hope you consider returning down the line for a better experience.

10/10 - 훌륭해요

Jerry

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for your positive review of our hotel. We are delighted to hear that you had a great stay with us. Your feedback is greatly appreciated and will be shared with our team.We strive to provide our guests with the best experience and your review reaffirms the hard work we put in every day. We look forward to welcoming you back to our hotel in the future.Thank you

6/10 - 괜찮아요

Tammie

가족 여행
This property old and out dated. The beds are old! The surrounding area feels unsafe.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We acknowledge your comments about the property being old and outdated. We are continuously working on improvements and your feedback will certainly be taken into consideration for future renovations.Regarding the beds, we apologize for any discomfort you may have experienced. We are in the process of evaluating our current bedding and will take your comments into account.We understand your concerns about the surrounding area. While we have no control over this, we do our best to ensure the safety and security of our guests within the hotel premises.Once again, we appreciate your feedback as it helps us improve our services and facilities. We hope you will give us another chance to serve you better in the future.Best regards,

6/10 - 괜찮아요

Denise

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were all kind. Property was clean and surrounding area is nice. Noisy tenants beside us that slammed doors. Rooms are outdated but bed was cozy.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for taking the time to share your experience at our hotel. We are glad to hear that you found our staff kind and our property clean. We strive to provide a pleasant environment for our guests, so we are pleased to know that you enjoyed the surrounding area.We apologize for the inconvenience caused by the noise from other tenants. We will work on improving our noise control measures to ensure a peaceful stay for all our guests.We appreciate your feedback regarding our rooms. We are currently in the process of updating them to enhance our guests' comfort and experience. We're glad to hear that despite this, you found the bed cozy.Once again, thank you for your valuable feedback. We hope to welcome you back in the near future and provide an even better experience.Best Regards,

6/10 - 괜찮아요

cindi

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Thermostat in our room set at 69 colder then we like, also more options for breakfast are needed.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize if the temperature in your room was not to your liking. We strive to ensure our guests are comfortable, and I regret that we missed the mark in this instance. I will pass your feedback to our maintenance team to ensure the thermostats are set at a more comfortable temperature for our guests.In regards to breakfast, we appreciate your suggestion for more options. We are indeed in the process of updating our breakfast offerings to provide a wider variety for our guests. We hope that on your next visit, you will be able to enjoy these improvements.Thank you again for your valuable feedback. We look forward to welcoming you back in the future and providing a better experience.Best Regards,

8/10 - 좋아요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
We are delighted to hear that you had a positive experience during your stay with us. Your 4 out of 5-star rating is greatly appreciated.We continuously strive to exceed our guests' expectations and your feedback is an invaluable part of this process. Although you didn't leave any specific comments, your high rating tells us that we are on the right track.We look forward to welcoming you back in the near future. If you have any suggestions or comments that could help us improve our services, please do not hesitate to share.Thank you once again for choosing our hotel and for your positive review.Best,

10/10 - 훌륭해요

Kristi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Manager was awesome!
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Kristi,You and your colleague are also awesome! Thank you for choosing our property for your trip to the region and we hope to serve you next time you come this way for personal or professional reasons. Best,

2/10 - 너무 별로예요

Roy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for taking the time to rate your recent stay at our hotel. We noticed that you gave us a 1-star rating. We are truly sorry to hear that your experience did not meet your expectations.We value all feedback as it helps us to improve our services. As you did not leave any comments, we would greatly appreciate it if you could provide us with more details about your stay. Your insights will be invaluable in helping us to understand where we fell short and how we can improve.Once again, we apologize for any inconvenience caused and look forward to receiving your feedback.Best Regards,

10/10 - 훌륭해요

Jennifer

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Denise

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great clean place great staff!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great big room! Very comfortable
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Gee

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I had stayed at this Red Lion several years ago. There was a restaurant and a night club with a comedy show. This time there was no restaurant or night club. In the morning I went for my free breakfast. I was told that the breakfast bags were gone when I got there at 7:30 am. I commented on this and was told that the bags had not been delivered for three weeks. Would I stay again. Probably, it was clean and staff was good. I was just disappointed in the changes.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

2024년 1월에 1박 숙박함

8/10 - 좋아요

Alexis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

eligia

좋아요: 청결 상태, 편의 시설/서비스

8/10 - 좋아요

Jeff

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
Did not honor third-party reservation
They did not honor the reservation. They put us in their cheapest room and did not refund the difference. We reserved a king size bed and we were given a queen size bed. They said it was because we had a dog. I made the reservation for a dog friendly room with a king size bed. If they are not going to honor a third-party reservation then they should not take them. We were very disappointed. The staff was friendly but not apologetic or willing to work with us.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 12일
Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us overall and that our accommodations failed to impress you. While we always do our best to honor room preference requests made through third-party sites, this is dependent on availability on the day of check-in. Should you have any billing inquiries regarding your stay, please reach out to the third-party site you booked with, as they will be the best ones to assist you. We hope you will consider giving us another chance to impress you in the future; we know that we can change your perceptions.

8/10 - 좋아요

Anthony

단체 여행
Good value; redeeming quality.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Upon arrival at check in time of 3pm we were told our room was not ready as it was still dirty and being cleaned. We had to wait another 20mins, which was interesting as there were hardly any other guests noted as the parking lot was practically empty & the hotel looked almost vacant. Upon day of departure we went out to breakfast but had taken our belongings with us but left our refrigerated food items stored in the in room fridge. Upon our return at 10am our room was already being cleaned and all our food had been tossed in the trash. They assumed we had “checked out”, as there were not personal belongings present. It is ironic we couldn’t check in due to room being dirty but yet we hadn’t formally checked out and our room was already being cleaned. We told the desk staff not a good process to just assume we checked out. They need to implement some process whereby maybe the guests should leave their key cards in the room so they know whether or not guests have checked out or not. Next time lesson learned for us, to possibly leave the Do Not Disturb sign posted so our room will remain ours until we actually check out.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 12일
Thank you for sharing your concerns with us, as we are always looking for ways to improve. Your feedback will be discussed internally, and we apologize sincerely for our shortfalls. Hopefully, you'll consider giving us another try in the future, as we would love to leave you with a better lasting impression.

2/10 - 너무 별로예요

DENNIS 님, VERNONIA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower didn’t work. We were blamed for not knowing the night before we showered. Our fault for wanting to shower in the morning? The toilet would consistently bring stuff back up after being flushed. Staff couldn’t locate manager. No radios? No cell phones? The manager I did speak with had no authority to give a refund. In the end they credited me $25. Literally all we need from a hotel room is to sleep, shower and use the toilet. 1/3 (the beds) functioning with 5 people was no fun. $185 for the night divided by 5 guests is $37 each for the functioning room. Each guest received a $12 experience. I think they owe me at least another $100. Last time I stay at a Red Lion. The Wyndham in Newport was around the same price our next night. It was leaps and bounds better than the Red Lion in Coos Bay.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 12일
Dear Dennis,Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet all of your expectations. What you experienced is not typical for us, and we will be sure to share your feedback with our team for immediate improvement. We appreciate your patience, and hope that you will consider booking with us so we can show you a much better experience.

10/10 - 훌륭해요

Felisha

좋아요: 청결 상태
2023년 12월에 1박 숙박함

4/10 - 별로예요

Cindy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was kind of smelly. Risidual chemical, cleaning product. Lighting is not the best. Bathroom fan was super loud, was not separate from the light. No coffee offered with continental breakfast. The coffee maker in room was really dirty, didn’t even want to use to make coffee. People in neighboring room were extremely loud in late hours. Not able to sleep.
2023년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 12일
Dear Cindy,We are so sorry to hear about your experience, as it is in no way reflective of our values. Our housekeeping and maintenance teams will follow up on your concerns and take action where needed. We are determined to get better and ensure our future guests have a much more comfortable stay.

8/10 - 좋아요

Erica

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Scott

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for taking the time to rate us. We are glad to see that you had a satisfactory experience at our hotel. However, we noticed that you didn't leave any specific comments. Your feedback is extremely valuable to us as it helps us improve our services and provide a better experience to our guests.If there were any areas where you feel we could improve, please do not hesitate to share those with us. We are committed to providing our guests with the highest level of service and your insights would be greatly appreciated.Thank you once again for choosing our hotel and we look forward to welcoming you back in the near future.Best Regards,

10/10 - 훌륭해요

David

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right on the water and clean.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Justin

좋아요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was nice, and the location quiet. The shower head was low (it's an older hotel), however, and the maid never serviced our room (we stayed 2 nights). Also, the man working at the counter was slightly rude after my key didn't work for the third time, practically accusing me of de-magnetizing it. Overall a pleasant stay though.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

John B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay . Went to Shore Acres Christmas lights
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Hailey

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not have breakfast and did not warn guests, did not check IDs at checkout to make sure I was the customer hows name was on the card. Ice machines where out of order and not all where labeled out of order and the ones that where where incorrect about which ones where working.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Shailesh

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No heat working, very run down, we left, had to pay to go to a expensive hotel
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 21일
Dear Shailesh,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your time with us, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

10/10 - 훌륭해요

Jodi

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Terresa

2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Max

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of Pros. The room was huge! The shower pressure was wonderful and like most logdings not made for tall people in mind. Staff was very friendly and pleasent. Some netural observations. The room wasn't dirty but could use some updates. There is a entrance off the main road, but google showed the less traffic way in and out. That road wasnt what i'd call on obvious road, but was a helpful way to get in and out. Bteakfast was prebagged and ready to go! Simple packaged danish and granola bar fair with a bottle of water. I did like this as I'm always the one tasked with grabbing breakfast and bagged is much easier to carry, added plus (and I'm sure this is the reason for bagging) COVID safe. The con. It's a big one and the main reason for the less stars. The beds are very uncomfortable. Both the bed i used and the other bed used by my companion had us up in the middle of the night with aches. Now the pillows were wonderful.

2/10 - 너무 별로예요

DOUGLAS

2023년 12월에 7박 숙박함

8/10 - 좋아요

Carma

2023년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A Big No On The Promised Breakfast
Was told breakfast would be served from 6am - 10am which was a selling point for our stay. The morning of check out was cold and rainy on a Sunday morning where hotel was nowhere near capacity. Got up for breakfast and was told by the receptionist that breakfast would not be served because the truck did not come in. In a nutshell i was deceived and lied to and of course there was no offered attempt from the hotel to make this situation right. Stay away from this place.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 12일
While we want all our guests to have a flawless stay, we sincerely apologize for falling short of your expectations. While this is not typical for our property, we will work to ensure our breakfast is always fully stocked for our valued guests. If you would like to discuss your concerns further, we kindly ask that you reach out to us offline. Thank you for taking a moment to share your thoughts, and we hope you'll give us another chance to regain your trust.

4/10 - 별로예요

Joseph

좋아요: 직원 및 서비스
This will work for one night; the room looked clean, the heater sounds like a 747 and the bathroom fan sounds like it’s little brother. When I unwrapped a clear plastic cup to brush my teeth….I discovered the the inside of the wrapper was wet as was the inside and outside of the glass! How could that happen?
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 13일
Dear Joseph,Thank you for reaching out and bringing your concerns to our attention. We assure you that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to rectify the issues you've mentioned and give our rooms the extra attention needed. Down the line, we hope you consider returning and giving us another chance to change your perceptions with the comfortable stay we are known for.

8/10 - 좋아요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large and adequately supplied room
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Carmen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Gary

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Eleanor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was easy. Have an EV charger.
2023년 11월에 1박 숙박함