외관

더블트리 바이 힐튼 워싱턴 DC 실버 스프링스 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 464개" "
평점 8 - 좋아요. 1000개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 142개" "
평점 4 - 별로예요. 1000개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 65개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Donghyun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스

10/10 - 훌륭해요

Tae Soo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함

8/10 - 좋아요

Kassaundra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

Thomas

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
This property had a lot of construction going on in and around the area. The elevators were being serviced. Getting in and out of the property was difficult. Due to construction.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jarsia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Joseph

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: ethie 님, 2024년 4월 17일
Dear Mary,We appreciate your recent visit and are thrilled to hear that your experience exceeded your expectations. Your positive feedback means a lot to us, and we’re delighted to have contributed to your memorable stay.As a team, we continuously strive to provide exceptional service, and it’s guests like you who motivate us to do better every day. If you have a moment, we’d love to hear more about your stay. Best Regards,

8/10 - 좋아요

Maudrice 님, Salisbury

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was difficult. Was told I couldn’t pay with cash when I arrived. Had soap scum still in shower and hair on the floor .
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Chris 님, Princeton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Ugo

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Mike

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Maurice

가족 여행
Nice room
2024년 3월에 1박 숙박함

8/10 - 좋아요

P.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cookie at check-in and a quiet, clean room.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

ANNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service from the person at the front desk when we did an early check in was awesome! He was the best!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 1박 숙박함

4/10 - 별로예요

Charmaine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The night staff were not pleasant at all. Nor the early morning lady. I have stayed here before and extended my stay because the staff on both shufts were fantastic, courteous, helpful and had a since of humor. Made me want to stay an extra night because of tgw atmosphere they put in Double tree.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Nesha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall this was a really great stay. Very convenient in terms of shopping, restaurants and access to the train and bus stations. All walkable. Staff is really nice, helpful and friendly.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Nesha

2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Sharon

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arriving had to circle around 3 times to get in the hotel it was backed out onto the road to get in. Once in we were in our room maybe 10 minutes and the fire alarm went off. Upon exiting via the stairs there was a huge roach on the stairs. It's very outdated and definitely needs an update.
2024년 3월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 18일
Dear Sharon,We recognized you have many hotel options over ours, but we thank you for choosing The DoubleTree Silver Spring. We are very sorry we did not exceed your expectations due to the unforeseen circumstances.We sincerely hope this will not deter you from considering us in your next visit to the area.Best Regards,

6/10 - 괜찮아요

Cassandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Let me start by saying staff couldn’t have been friendlier they were awesome! I was disappointed with the additional fees that are not mentioned when booking on expedia. Parking says $10 on here when booking but was $20 at the property also was charged over $100 more then what my booking price was…. I also basically had to break down our door to get in the room. Door was sticking and maintenance just told me to push harder. Other than that it was a clean hotel alittle noisy at times for construction but we only stayed 2 nights

10/10 - 훌륭해요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property its self was convenient to where we were going. It was easily accessible. The construction outside started early on Saturday morning. This was unexpected and something we did not plan for.
2024년 3월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 18일
Dear Sara,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 - 훌륭해요

Charmaine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cookie was scrumptious!!! Front desk are great breakfast was delicious. Will return once a month for my personal get away. House keeping are great.
2024년 3월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 18일
Dear Charmaine,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Eleanor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at front desk was helpful in directing us to off property dining which was walkable.
2024년 3월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 18일
Dear Eleanor,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

8/10 - 좋아요

Karen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The best bedding and pillow
2024년 3월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 12일
Dear Karen,Thank you very much for taking the time to provide us with a four-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 - 훌륭해요

roman

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Yllen

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
I arrived at 3:45pm. I approached the front desk and the staff told me to please wait. I waited but the staff just looked at me so I assume they were ready to assist me. Then a staff member reiterated to please wait since there is a staff change and that check in was not until 4 pm. I let them know the website states check in is at 3. The two staff members sternly stated that the website is wrong. They then proceeded to ask me if I have a care and I responded, yes. They then stated that Expedia reflects the price to be $10/ night but it really is $20/night. The over all check in process was not friendly. I cant believe I used one key dollars on this stay when the experience was not great. This was my first date night with my husband in almost a year and the staff here were not kind.
2024년 3월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 12일
Dear Yelln,I recognize you have many choices when it comes finding accommodations and we are grateful you chose us above others. I acknowledge your concern regarding your check in experience and sincerely, I apologize for the inconvenience caused to you. After reviewing the circumstances that led into this, I found out the check in time and parking fee posted on the third party, Expedia website is incorrect and have since reached out to Expedia to update both parking and check in time, to reflect the correct information. We are usually able to accommodate early check ins except this particular time we had a group that delayed their check out time and housekeeping department was unable to turn in clean rooms for early check ins. However, I have adjusted off your parking to 10 and credited your visa card ending in 4749 10.60.We look forward to welcoming you back in your future visit to the area,Sincerely,

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 2월에 4박 숙박함
답변 제공: Ethie 님, 2024년 3월 12일
Dear Sarah,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I would stay here again!
2024년 2월에 3박 숙박함
답변 제공: Ethie 님, 2024년 3월 12일
Dear Christina,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

8/10 - 좋아요

Fikadu

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Aubin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was harassed by my girlfriend in the room i locked her out she went down stairs and they gave a key to my room which her name was not on the reservation she hit my with a phone i got eyebrow wound open got stiches and they charged me 400 for damages which i am not aware of stay away i will sue them
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

James

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came in for a concert at the Filmore and it was a great walkable location. Even brought our dog and she was given treats when we were given cookies upon arriving.
2024년 2월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 14일
Dear James,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 - 훌륭해요

Christabel

Very close to a lot of business and the silver spring metro station
2024년 2월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 14일
Dear Christabel,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 14일
Dear Tom,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 - 훌륭해요

KEZA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best place to stay
2024년 2월에 4박 숙박함
답변 제공: Ethie 님, 2024년 3월 18일
Dear Keza,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and had good customer service by the front desk staff.
2024년 1월에 11박 숙박함
답변 제공: Ethie 님, 2024년 3월 14일
Dear Brian,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Sonija

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Lovely!
2024년 2월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 18일
Dear Sonija,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Marian

2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Daniel

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was fine, and the staff were friendly and welcoming. However, housekeeping came to my room 3 times during the morning, interrupting my stay. The 1st time was before 8:30 AM. I'm not sure when the 2nd time happened but the 3rd time happened an hour before I was scheduled to check out of my room (12 PM). The second visit was while I was sleeping. House keeping entered the room and only left after I responded that the room was still occupied. I had also left items in the room (2 necklaces) I contacted "lost and found" was sent to voicemail and have yet to receive a call or email about a case or a report. I included a phone number and email to contact me.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Lebert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 14일
Dear Lebert,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us

10/10 - 훌륭해요

Brian 님, Williamsburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Attractive property. It was possible to make the room dark, which helped us sleep past sunrise. The breakfast was $16/person which was reasonable all things considered.
2024년 1월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 12일
Dear Brian,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 - 훌륭해요

Sagar

2024년 1월에 1박 숙박함
답변 제공: Ethie 님, 2024년 3월 14일
Dear Sagar,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 - 훌륭해요

Misghina

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Cyres

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easily accessible to walk to find what we needed.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous place to stay- everyone working was super. One of the best hotel stays i’ve ever had.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

Outdated bathroom dirty dusty vents
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 2일
We appreciate your feedback regarding the bathroom and the bathroom vent. Our aim is to create a vibrant and comfortable environment for all guests. We apologize if your experience fell short of expectations. Your input is valuable, and we'll use it to enhance our offerings. Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay.

6/10 - 괜찮아요

Susan

연인과의 여행
좋아요: 청결 상태
Check in on Christmas night was fine other than we were unaware of $20 parking fee. Coffee maker in the room did not work and was promptly replaced. Upon returning back the second night, pajama top was missing and reported to front desk - housekeeping gone for the night. The next morning we spoke to front desk clerk at checkout but housekeeping had not arrived. It has been two days with no follow up. We had to ask the clerk to comp us for parking - he only offered one day, but that is all we used. Yet we have been charged for two. The room was clean and comfortable, but lack of customer service is problematic.
2023년 12월에 2박 숙박함