야외 수영장, 10:00 ~ 18:00 오픈, 수영장 파라솔, 일광욕 의자

쉐라톤 그랜드 텔 아비브 여행 후기

5 out of 5
쉐라톤 그랜드 텔 아비브
115 Hayarkon Street, Tel Aviv

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 555개 이용 후기 중 269개" "
평점 8 - 좋아요. 555개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 555개 이용 후기 중 67개" "
평점 4 - 별로예요. 555개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 555개 이용 후기 중 24개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Eyal

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Staff were rude at check insisted on charging without justification and added extra charges just the same.
2024년 3월에 10박 숙박함
답변 제공: Zara Gabrielyan, Front Office Manager 님, 2024년 3월 26일
Dear Eyal,We're truly sorry to hear about your disappointing experience with our staff during check-in. This behavior falls far below our standards of service, and we sincerely apologize for any inconvenience or frustration it may have caused you. We take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. If you could provide us with more details about your experience, we would greatly appreciate it so that we can investigate further and take appropriate actions. Please rest assured that guest satisfaction is our top priority, and we hope to have the opportunity to regain your trust on a future visit.

8/10 - 좋아요

Kellita

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk are very rude and not willing to compromise on anything. I have traveled all over Israel many times and I have stayed at the sheraton a few times and the staff is always not friendly. Never had this experience anywhere else, it is a shame because the hotel is nice, clean and convenient.
2024년 1월에 3박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2024년 1월 30일
Dear Kellita,We apologize for the inconvenience you experienced with our front desk staff. Your feedback is important to us. Could you please provide more details about your encounter so that we can address the issues appropriately? Your input will help us improve our services.Best Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Lovely stay! Relaxing and refreshing.
2023년 11월에 1박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 12월 31일
Dear Valued Guest,Thank you for your brief yet wonderful feedback! We're thrilled to hear that your stay was lovely, relaxing, and refreshing. Your positive experience means a lot to us, and we look forward to welcoming you back for another delightful stay.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recomendable
Excelente hotel, el personal muy amable, y el desayuno estuvo muy bueno con muchas opciones. La ubicación también es muy buena
2023년 9월에 2박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 9월 25일
Dear Valued Guest,Thank you for the feedback and for choosing our property.We are pleased to know that you have enjoyed your stay with us.Pleas let us know in advance, whenever your travel brings you back to Tel Aviv.Best Regards,

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent.
Amazing property, great location. Friendly and welcoming personnel.
2023년 8월에 4박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 8월 29일
Thank you so much for taking the time to share your thoughts! We're thrilled to hear that you enjoyed your experience at our property and found our location to your liking. Our team takes great pride in providing a warm and welcoming environment for our guests. If you have any further feedback or suggestions, we'd love to hear them. We hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 8월 26일
Dear Kathy,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for the feedback.It is our pleasure to host you in our property, whenever you travel brings you back to Tel Aviv!

6/10 - 괜찮아요

Idan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Inconvenient Experience
Upon our arrival at the lower parking entrance, we encountered an issue with the guard who refused to let us in, even though I had clearly told him that I intend to drop off my wife and baby before proceeding to another parking area. When we asked if there's a pathway from the parking to the hotel lobby, which would have been convenient for my wife and baby, considering the hot sun, he simply ignored us. As a result, my wife and baby had to endure a 15-minute detour to reach the main entrance while pushing a stroller and managing suitcases and bags. Furthermore, we could not get any sleep until 4 AM due to exceedingly loud music emanating from a nearby source, making it near impossible to attain any sleep. Putting these matters aside, receptionists were pleasant and helpful. Additionally, the hotel's amenities are noteworthy, and the level of cleanliness maintained is truly exceptional.
2023년 8월에 1박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 8월 21일
Dear Idan,I apologize for the inconveniences you faced during your recent stay at our property. Your feedback is important, and we deeply regret the issues you encountered.I'm truly sorry for the misunderstanding at the lower parking entrance. Our aim is to provide a seamless experience.Additionally, I apologize for the noise disruption you experienced during your stay. Your comfort is our priority, and we will take steps to prevent this in the future.Your positive comments about our receptionists and amenities are appreciated, and we're committed to maintaining these high standards.Thank you for sharing your feedback. We're taking your concerns seriously and addressing them directly. We hope to have the opportunity to welcome you back for a more pleasant stay.Warm Regards,

10/10 - 훌륭해요

Barry

2023년 7월에 3박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 8월 21일
Dear Barry,Thank you for the feedback, it is our great pleasure to host you.Looking forward to meeting you again!

10/10 - 훌륭해요

Alex

2023년 7월에 2박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 7월 16일
Dear Alex,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for the review.It is our pleasure to host you in our property.Best Regards,

6/10 - 괜찮아요

May

2023년 7월에 12박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 7월 16일
Dear May,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for your review.Do not you mind giving us more details about the stay?Looking forward,

10/10 - 훌륭해요

neil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was great. Location is perfect.
2023년 7월에 3박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 7월 9일
Dear Neil,Thank you for the great feedback, we are happy to hear you enjoyed your stay with us.Hoping to have opportunity hosting you again!Best Regards,

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2023년 6월에 1박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 6월 25일
Dear Angela,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for the feedback. It is our pleasure to host you.

10/10 - 훌륭해요

samy

2023년 6월에 2박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 6월 6일
Dear Samy,Greetings from Sheraton Tel Aviv Hotel and thank you for the feedback.We highly value your review, and we hope to host you again,

10/10 - 훌륭해요

Moran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 6월 3일
Dear Moran,Thank you for your feedback, it is our great pleasure to host you in our property. Hope to see you again back!Best Regards,

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a perfectly located property. Staff were extremely friendly and went out of their way to be helpful. I will recommend this to friends
2023년 5월에 3박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 5월 16일
Dear Steven,We appreciate your feedback. It is thrilling to hear that you enjoyed Your stay with us!We hope to have opportunity to host you again.Best Regards,

10/10 - 훌륭해요

Fabio

2023년 5월에 3박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 5월 16일
Dear Fabio,Greetings from Sheraton Tel Aviv Hotel and thank you for the feedback. We are happy to have opportunity hosting you again!Best Regards,

10/10 - 훌륭해요

Adeena

2023년 4월에 9박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 6월 3일
Dear Adeena,We do highly appreciate your feedback and satisfaction. We are looking forward to host you back again.Best Regards,

10/10 - 훌륭해요

hilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 5월 7일
Dear hilla,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. We are excited to host you again in our property.Best Regards,

10/10 - 훌륭해요

Ezra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 5박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 4월 16일
Dear Ezra,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. We are pleased to know that You enjoyed Your stay with us.We hope to have opportunity to serve You in future.Best Regards,

10/10 - 훌륭해요

Bricio Fernandez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Que está frente al mar.
2023년 3월에 1박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 3월 14일
Dear Bricio Fernandez,Greetings from Sheraton Tel Aviv Hotel and thank you for the survey.We are delighted to know that you enjoyed your stay with us and the location of the hotel.Hope to have opportunity hosting you again, whenever your travel brings you back to Tel Aviv.

4/10 - 별로예요

Abraham

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I spent a lot of money for a seaside room. Very friendly and helpful staff. Great view from room. However, the pool was under construction - not only was there no pool, but there was also intermittent drilling throughout the day. I would not have stayed here if I would have known about this. There was nothing on the booking website to warn of this and no attempts made by the hotel management to compensate me.
2023년 2월에 1박 숙박함
답변 제공: Z.Gabrielyan, FOM 님, 2023년 3월 14일
Dear Abraham,Thank you for choosing our property as a place to stay in Tel Aviv and for the review.Accept my apologies for the inconvenience caused by the construction of the pool. We are delighted to launch the new pool already for the 1st of April. We would like to propose you additional services for you, for your upcoming stay in Tel Aviv.

10/10 - 훌륭해요

Yozma Group

2023년 2월에 2박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 2월 21일
Dear Yozma Group,Greetings from Sheraton Tel Aviv Hotel and thank you for your feedback. We are delighted to hear that you liked your stay!Thank you,

10/10 - 훌륭해요

Katie

2023년 2월에 2박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 2월 21일
Dear Katie,We do appreciate your feedback, and we hope to have opportunity hosting you again in our property.Best Regards,

10/10 - 훌륭해요

Mariana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service!
답변 제공: Z. Gabrielyan, FOM 님, 2023년 2월 2일
Dear Mariana,Greetings from Sheraton Tel Aviv Hotel and thank you for your feedback! We are delighted to host you again whenever your trip brings you back to Tel Aviv.Best Regards

10/10 - 훌륭해요

Christine

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Liked everything very much, enjoyed my pleasant weekend.
2023년 1월에 1박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 1월 15일
Dear Christine,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. We hope we will have a chance hosting you again in our property.Best Regards,

8/10 - 좋아요

Fabrizio

2022년 12월에 3박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2023년 1월 11일
Dear Fabrizio,Greetings from Sheraton Tel Aviv Hotel and thank you for the feedback. We are thrilled to welcome you back in our property.Best Regards,

6/10 - 괜찮아요

Ursula

2022년 12월에 4박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2022년 12월 12일
Dear Ursula,Greetings from Sheraton Tel Aviv Hotel and thank you for the feedback. Don't you mind giving us more details about your stay?Thank you in advance,

10/10 - 훌륭해요

Esther

2022년 11월에 7박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2022년 12월 6일
Dear Esther,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. Hope we will host you again, whenever your travel brings you back to Tel Aviv!

10/10 - 훌륭해요

Manuela

2022년 11월에 3박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2022년 11월 16일
Dear Manuela,Greetings from Sheraton Tel Aviv hotel and thank you for the review. We are pleased to hear you enjoyed your stay with us.Looking forward to have a chance welcoming you again!

6/10 - 괜찮아요

Vanessa

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Scott

2022년 10월에 1박 숙박함
답변 제공: Magda Eliasz 님, 2023년 11월 6일
Dear Scott,Thank you so much for your fantastic feedback! We are thrilled to hear that you had a wonderful experience during your stay at the Sheraton Grand hotel. Our team strives to provide the best possible service, and it's truly rewarding to know that our efforts have made a positive impact on your stay. We appreciate you taking the time to share your positive experience.We hope to have the pleasure of welcoming you back in the future for another delightful stay.

10/10 - 훌륭해요

Allison

2022년 9월에 3박 숙박함
답변 제공: Z. Gabrielyan, FOM 님, 2022년 11월 10일
Dear Allison,Greetings from Sheraton Tel Aviv hotel and thank you for the review! We are excited to hear that you enjoyed your stay with us. Hope to have opportunity hosting You again!

10/10 - 훌륭해요

Gary 님, Belbroughton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is beautiful. Recently refurbished everything is immaculate. Rooms are superb. We had an amazing view over TLV beach with small balcony. Beds and showers are second to none. Check in was efficient however the one area that was a slight disappointment was checkout. Strangely we weren’t asked anything about our stay and also lost the chance to add points to our loyalty scheme. Otherwise though absolutely perfect and one of the best hotels we have stayed in - although I am not sure why John Lenin’s hilariously hypocritical lyrics to Imagine are up on the wall in the lobby!!
2022년 9월에 4박 숙박함

8/10 - 좋아요

Sarina

2022년 8월에 4박 숙박함

2/10 - 너무 별로예요

zhong

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel employees are not polite at all
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함

8/10 - 좋아요

Shamira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inconvenience caused and additional expenses
There was no shuttle facility to the Ben Gurion airport had to pay 250 shekels for trip each time I went to the airport. It was expensive and felt let down. I had booked Sheraton and Ambassador only because of the free shuttle to airport. I seek assistance regarding this issue of non availability of shuttle service and hope to receive compensation.
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

assayagh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Asher

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Aaron

2022년 8월에 1박 숙박함

8/10 - 좋아요

Alessandra

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 9박 숙박함

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
n/a
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Eliyahu

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Nicole

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

selena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Excellent breakfast
2022년 6월에 4박 숙박함

8/10 - 좋아요

Denis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Aaron 님, palm harbor

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
the reception manager is rude and extremely combative, treating guests like garbage, unbelievable
2022년 6월에 4박 숙박함