숙박 시설 정면 - 저녁/밤

홀리데이 인 익스프레스 르로이, 일리노이, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 435개 이용 후기 중 226개" "
평점 8 - 좋아요. 435개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 435개 이용 후기 중 35개" "
평점 4 - 별로예요. 435개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 435개 이용 후기 중 20개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good decent place to stay
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 24일
Dear Randall,Thank you for your feedback! We're glad to hear that you found our hotel to be a good and decent place to stay. Your satisfaction is important to us, and we appreciate your honesty in providing feedback. If there's anything specific you think we could improve upon to earn that extra star in your next review, please don't hesitate to let us know. We value your support and hope to have the opportunity to welcome you back again in the future! Sincerely, Hotel Manager

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a nice, comfy, clean hotel. Loved the Dove toiletries in the bathroom. Comfy pillows, awesome breakfast choices, nice pool and great staff. Nice, convenient area.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Stephanie,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel comfortable, clean, and convenient. It's wonderful to know that you appreciated the amenities we provide, including the Dove toiletries, comfy pillows, delicious breakfast options, and our pool. We're also delighted that you found our staff to be great - providing excellent service is our priority. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager

6/10 - 괜찮아요

Ben

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Ben,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon. Sincerely, Hotel Manager

6/10 - 괜찮아요

Kent

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Not the standard of the Holiday Inn Express hotels I have stayed at before.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 10일
Dear Kent,We're sorry to hear that your experience did not meet the standards you've come to expect from Holiday Inn Express hotels. Your feedback is valuable to us, and we will use it to address any areas where we may have fallen short. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. If there are any specific concerns you would like to share, please feel free to let us know so that we can address them accordingly. Thank you for your feedback.Sincerely, Hotel Manager

8/10 - 좋아요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear Laura,Thank you for your feedback! We're glad to hear that you found our hotel easy to get to. If there's anything specific you feel we could improve to make your next stay even better, please don't hesitate to let us know. We appreciate your business and hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could do better with breakfast.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Carol,Thank you for your feedback. We're sorry to hear that our breakfast didn't meet your expectations. We're always looking for ways to improve, so we'll take your comments into consideration to enhance our breakfast offerings. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s the perfect place for us to stop on our travels. Easy access from the interstate.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Stephen,Thank you for your feedback! We're delighted to hear that our hotel is a convenient stop for you during your travels and that you find the access from the interstate easy. We appreciate your patronage and hope to continue providing you with a pleasant experience during your future stays.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Kevin,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
At least the sheets were clean
There were stains on the bedskirt and curtains, dirty handprints on the walls, cobwebs on the sprinklers and mold in the bathroom....but the sheets were clean.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Guest,Thank you for bringing these cleanliness issues to our attention. We sincerely apologize for the stains on the bedskirt and curtains, dirty handprints on the walls, cobwebs on the sprinklers, and mold in the bathroom. This is not the standard we strive to uphold, and we appreciate your honesty. We will address these concerns with our housekeeping team to ensure improvements. We are glad to hear that the sheets were clean, but we regret the overall impact on your experience. Your feedback is crucial, and we hope you might consider giving us another opportunity to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Matthew

A great little property just off the highway. We’ll be using this Holiday Inn Express again.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Matthew,Thank you for the perfect rating and positive feedback! We're delighted to hear that you found our property great and conveniently located just off the highway. We appreciate your loyalty and look forward to welcoming you back to the Holiday Inn Express again. Safe travels, and see you soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Mona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Mona,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

6/10 - 괜찮아요

Randal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Downhill slide into disrepair and disgust
I'm not sure what has happened since our last stay here in 2019 but the hotel has seriously gone down hill. From batter hallway corners, to mystery stains on lamps, curtains and walls to the disgusting grimy hair sprinkled calking around the bathtub that looks like a toddler did it. Not to mention the rusty gross soap holder. Just not up to snuff for the price or the brand. We'll drive to Bloomington back and forth the next time for better, cleaner options. The front desk staff was friendly but the housekeeping was rather surly. Other staff seemed more interested in hanging out front and smoking in groups than anything. Better of the two options in Leroy, but really not a great stay if you can hang in there to get to Urbana or Bloomington. I hope things get turned around but it doesn't look to be that way.
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Randal,I'm truly sorry to hear about your disappointing experience during your recent stay. Your detailed feedback regarding the condition of the hotel is deeply concerning, and I apologize for falling short of your expectations. We take such matters seriously, and I assure you that your comments will be addressed with the team for immediate improvement. Your experience is not reflective of the standards we aim to uphold. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Larry

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Upse
I stayed here for work. After I checked in, I went to my room. Tried to use the wifi. I called the front desk. The gentlemen said it's been broken for TWO days!!! Tell people that, it affected my job, I am not happy!!!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Larry,I apologize for the inconvenience you experienced with the Wi-Fi during your stay. It's regrettable that this issue impacted your work, and I understand your frustration. We strive to provide a seamless experience for our guests, and we apologize for falling short in this instance. Your feedback is valuable, and we will address the Wi-Fi issue to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Julie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Keys had to be reprogrammed daily, breakfast items stale related to bread. Food items repeated not changed daily Room is dated and up keep is behind in repairs.
2023년 11월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 8일
Dear Julie,We apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we will address these issues to improve our services. We'll work on rectifying the key card issue, ensuring fresher breakfast items, and making necessary repairs to enhance the overall experience. We hope to provide a more comfortable and enjoyable stay on your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

Stephanie

2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Stephanie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Terry, We are honored that you decided to stay with us recently. Receiving a 10-star review from our visitors makes us very happy. We are happy to hear that your stay with us was enjoyable, and we hope to have the opportunity to assist you once more on your next trip. Your suggestions and ideas are always appreciated by us.Sincerely,Hotel Manager

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear David,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 - 별로예요

Pam

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
We have stayed at several Holiday Inn Express. I only saw the same two people working the entire time we were there. That said, usually no one was at the front desk to answer questions. The pool was out of towels, coffee pots were empty, breakfast was a game of catch up, we need forks, we need spoons, we need more milk, the pancake mix is out, etc. The two workers tried but just too short staffed. Too much money to pay for lack of service.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 29일
Dear Pam,We apologize for the service issues you encountered during your stay. We understand the importance of responsive and attentive service, and we regret that you didn't experience that during your visit. Your feedback is valuable, and we will address these concerns to ensure a more satisfactory stay for future guests. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Greg

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 9일
Dear Greg,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

6/10 - 괜찮아요

Deborah

가족 여행
별로예요: 청결 상태
While there are certain amenities associated with Holiday Inn Express, this was not the cleanest hotel. There were lots of dead bugs in the windows and there was a strange spray they saturated every room with (we had three) -- so much so that my daughter's skin broke out from lying on the bed. There were some repairs that needed to be made, an improvement to the overall cleanliness. The staff was very friendly though and quick to accommodate.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Deborah,We apologize for the cleanliness issues you encountered during your stay at the Holiday Inn Express. This is not the experience we aim to provide. We appreciate your feedback, and we'll address these concerns to ensure a more comfortable and hygienic experience for our guests in the future. It's great to hear that the staff was friendly and accommodating. Your input is valuable, and we hope to provide a better experience during your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Pay attention to details.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,Thank you for your feedback and for bringing attention to the importance of details. We value guest input, and we'll work to improve in this aspect to ensure a more enjoyable experience for our guests in the future. If you have specific details or suggestions you'd like to share, please feel free to let us know. Your comments are valuable to us, and we appreciate your stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Linda

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 1일
Dear Linda,I'm sorry to see that your stay didn't meet your expectations, resulting in a 2 out of 10 rating. If you have any specific feedback or concerns you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable and can help us improve our services and facilities for future guests. We appreciate your input.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jorge

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 28일
Dear Jorge,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

4/10 - 별로예요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Poor customer service
Was given wrong room. Had confirmed reservation but room we wanted not available. Made no effort to correct mixup.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 24일
Dear Michael,We're sorry to hear about the mix-up with your room and the poor customer service you experienced. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused. Your feedback is valuable, and we will use it to improve our processes and ensure a better experience for our guests in the future. If you choose to stay with us again, we hope to make it right and provide you with a more positive experience. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 - 좋아요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Laurie, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Dale

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The key didn’t open out side doors. Are room keys didn’t work on the doors three times no Kleenex. Have snacks but have no change for machines Would not recommend or come back again
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 10일
Dear Dale,Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience you experienced with the room keys not working on the outside doors and the lack of Kleenex in your room. We appreciate your input, as it helps us improve our services. If you ever reconsider staying with us in the future, we'll strive to make your stay more comfortable and convenient. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mary

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 23일
Dear Mary,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 - 괜찮아요

Robert

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 2일
Dear Robert,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 - 좋아요

George

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 1일
Dear George,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kaia

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 19일
Dear Kaia,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

4/10 - 별로예요

Nick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Nick,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 - 좋아요

Hi George

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 18일
Dear George, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Richard

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 18일
Dear Richard,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was fine until we came back in the evening and the outside reeked of dog poop smell
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 16일
Dear Cheryl,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the unpleasant odor outside the hotel. We strive to maintain a clean and comfortable environment for all our guests, and we will address this issue promptly to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Roxanna

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 31일
Dear Roxanna,Thank you for the 5-star rating! We're delighted to know that you had a great stay at our hotel. Your positive feedback means a lot to us, and we hope to welcome you back in the future for another wonderful experience. Safe travels!Sincerely,Hotel Manager

8/10 - 좋아요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
clean, comfortable Will use again
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 11일
Dear Joe,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be clean and comfortable. Providing a clean and comfortable environment is important to us, and we're glad we met your expectations. We appreciate your review and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Byron E. Shryock

2023년 7월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 11일
Dear Byron E. Shryock,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 - 좋아요

Patrick

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing … the lady at check in was awesome… water in the bathroom was brown? Other than that and not enough parking it was a nice place to stay
답변 제공: Hotel Manager 님, 2023년 7월 11일
Dear Patrick,Thank you for your kind words about our amazing staff, especially the lady at check-in. We're sorry to hear about the issue with the water in the bathroom being brown. This is certainly not up to our standards, and we apologize for any inconvenience it may have caused. We will investigate and address the issue promptly to ensure it doesn't happen again. We also apologize for the inconvenience caused by limited parking availability. We appreciate your feedback and are glad that, despite these issues, you still found our place to be a nice place to stay. We value your business and hope to have the opportunity to provide you with an even better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Rochelle

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 16일
Dear Rochelle,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lois

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was nice and quiet.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 27일
Dear Lois,We're glad to hear that you had a nice and quiet stay with us! Providing a peaceful environment for our guests is important to us, and we're delighted that you enjoyed your time here. Should you ever need accommodations in the area again, we'd be more than happy to welcome you back for another pleasant experience. Thank you for your feedback and have a great day!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very clean and comfortable. Breakfast was yummy.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 27일
Dear Jen,Thank you for your kind feedback! We're thrilled to hear that you found your room clean and comfortable and that you enjoyed our yummy breakfast. We aim to provide a pleasant experience for all our guests, and we're delighted that we could meet your expectations. Should you find yourself in the area again, we'd love to have the opportunity to welcome you back for another enjoyable stay. Safe travels, and have a wonderful day!Sincerely, Hotel Manager

10/10 - 훌륭해요

Kerstin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 27일
Dear Kerstin,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 - 좋아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 27일
Dear Nancy,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

8/10 - 좋아요

Brad

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Sathya 님, Palatine

가족 여행
별로예요: 청결 상태, 직원 및 서비스
They completely messed up my reservation. I booked and got confirmation for a 2 queen bed room but the front desk insisted that was incorrect and gave me a king bed instead. Made the whole stay very inconvenient
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Tony

별로예요: 청결 상태
Truck stop out the window. Kept us up most the night. Floors were filthy
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

GARY

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs a make over.. carpet hadn't been cleaned.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

David

2023년 4월에 1박 숙박함