로비

레드 루프 인 워싱턴 DC - 컬럼비아/포트 미드 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1002개 이용 후기 중 275개" "
평점 8 - 좋아요. 1002개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 187개" "
평점 4 - 별로예요. 1002개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 160개" "

7.4/10

청결 상태

7.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
워싱턴DC 살짝 벗어난 저렴한 호텔
워싱턴DC와 볼티모어 사이에 있는 저렴한 모텔. 양쪽 모두 가깝지도 멀지도 않은 거리에 있어 장단점이 있음. 룸은 평점이 말해주듯 가격대비 나쁘지 않음. 레드루프인이 스탠다드와 디럭스에 4~5불 가격차이가 있는데, 그 차이에 냉장고와 전자렌지 유무 차이가 있으니 참고하시기 바람.
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

KYUHYUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good.
Good.
2019년 8월에 1박 숙박함

8/10 - 좋아요

kyehwa

좋아요: 직원 및 서비스
2019년 1월에 1박 숙박함

8/10 - 좋아요

Won Hee

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 3박 숙박함

2/10 - 너무 별로예요

Philip

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst experience ever. Condition of property was horrible. Shame on red roof and expedia to even list this place!!!!!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Philip,We appreciate your feedback and regret to hear about your experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Kelvin Robinson

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 19일
Hello Kelvin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Paul 님, Berrien Springs

출장 여행
좋아요: 청결 상태
Location is good. But too much noise from cars at night, at least on my side.
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Paul,We regret to hear about the disturbance you experienced during your stay. Our team strives to provide a comfortable environment for all guests. Should you have any future concerns, feel free to reach out to our management team directly for further assistance.

2/10 - 너무 별로예요

Marilyn

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't like that they rent a room for a few hours and then don't change the blankets for an overnight guest. They are the same disgusting blankets and towels.
2024년 3월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 4일
Hello Marilyn,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I appreciate your 1/5 score following your stay. I am sorry to read that there was a mishap the lead you to not receive clean blankets or towels. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Faith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and quiet , staff was nice
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Faith,Thank you for your feedback! We're delighted to hear that you found our hotel clean and quiet, and that our staff provided excellent service. We strive to create a comfortable and peaceful environment for all our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Loved it
2024년 1월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 1월 14일
Dear Anthony,Thank you for being a guest here at our Red Roof Inn Washington DC - Columbia/ Fort Meade. We are happy to see that you loved your stay with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Francis 님, Middletown

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a dump….should be cited for its uncleanliness and over charging for below standards.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Francis,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and pricing seriously and will address your concerns with our team. We appreciate your input and value your opinion as it helps us improve our services.

2/10 - 너무 별로예요

Diamond

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smell like smoke and they couldn't change our room. Tv was broken , draws broken, not enough towels , no linen for bed ,
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Diamond,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay with us. We understand the importance of a comfortable and well-maintained room, and we have noted your feedback for future improvements. We encourage guests to reach out to our management team directly for any specific issues during their stay.

10/10 - 훌륭해요

Skye

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Skye,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any additional feedback or if there's anything we can do to further enhance your future visits, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Richard

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 31일
Hi Richard,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 - 별로예요

Krista

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 30일
Hi Krista,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 - 괜찮아요

Charnelle

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 12월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 27일
Hi Charnelle,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was quiet most nights but was noisy a few nights especially weekends overall its chill just wish they had breakfast.
2023년 12월에 3박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 23일
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We value you as a our guest and welcome your 8/10 score. You mentioned that it was quiet most nights; however, we're sorry to hear about the inconvenience caused by the noise. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. In regards to breakfast, it is not an offered amenity at our location. However, there are quite a few restaurants within walking distance of the property that you can enjoy. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 19일
Hi Deanna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

paulina N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 12일
Hi Paulina,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sincerely RediResponse Specialist 님, 2023년 12월 17일
Hello Deanna,The staff at the Red Roof Inn Washington DC - Columbia/ Fort Meade and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Teonnia

2023년 11월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 19일
Hello Teonnia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 14일
Hi Matthew,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

matthew

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location was very dirty and rodent infested. Bathroom had mold in it, and very unsanitary.
2023년 11월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 8일
Hi Matthew,Thank you for your feedback regarding your recent stay at our hotel. Providing a clean and comfortable environment is a top priority, and it's clear that we fell short in this regard. We take your comments seriously, and we will address these issues immediately with our housekeeping and maintenance teams to ensure such problems are rectified and do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

James

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was a worst nightmare for the two days.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello James,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration for future improvements. Should you have any further concerns, please contact our management team directly.

4/10 - 별로예요

Adrián

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The dresser was literally broken. The towels looked clean, but had a lot of the white cotton fluff that came out of them. Bullet proof glass at the reception office; not a good sign. You can hear everything through the main entrance door to the room. You can hear the sounds of racing car engines.
2023년 10월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 30일
Hi Adrian,Thank you for your feedback regarding your recent stay at our hotel. The broken dresser, lint from the towels, bulletproof glass at the reception office, and the noise issues you mentioned are all concerns that should not have been part of your stay. We take these matters seriously, and we will take immediate action to address these issues to ensure that they do not occur again in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Benoit

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 26일
Hi Benoit,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

2/10 - 너무 별로예요

joseph

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 24일
Hi Joseph,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - 너무 별로예요

April

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing but the price
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 23일
Hi April,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Brittany,Thank you for your positive feedback! We're glad you had a great experience with us. Looking forward to welcoming you back soon!

6/10 - 괜찮아요

실제 이용하신 고객

2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 18일
Hello Guest,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 - 너무 별로예요

Dion

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is trash the trash cans are overflowing with trash on the floor beside them my room had holes in the wall from where a safe was taken from the wall and the room smelled like smoke once I turned the ac on. I informed the front desk clerk who said he had no other rooms for rent even though I saw a few that were unoccupied (I guess they required service) it was almost midnight so there were not a whole lot of options and I was only there for one reason so I was able to complete my missions but once I was done I definitely went home.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 18일
Hi Dion,Thank you for your feedback regarding your recent stay at our hotel. We will investigate the concerns you've raised, including the overflowing trash cans, room conditions, and the smell of smoke in the room. It is essential for us to address these issues promptly and ensure that they do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Hasan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smell of the rooms are horrible. Despite non-smoking policy in the rooms, first room I got smelled cigarettes.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Hasan,I apologize for the inconvenience caused by the smell in your room. Our team will investigate and ensure that this issue is addressed promptly. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

TANYA

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel selection mistake I have ever made! At check-in, the desk clerk was missing. I called out just in case the person was in the back, I called the hotel phone (no answer) and I ended up standing there for 15 minutes. It took the maids to come by the Front Desk and go in the back to find the desk clerk before I could check-in. The room I was assigned was clean, but the clothing rack was falling down, the TV remote was missing, and the telephone did not work. I went back to Front Desk and asked to be moved to another room; the clerk refused to move me, but he gave me a remote control. I went back to the room and the remote did not work. I went back to the Front Desk and the desk clerk gave me a second remote which did not work with the TV either. During my trips back and forth to the Front Desk, I started to notice a few unsavory characters going into rooms and decided I better just leave this place. Even though I was only there for less than an hour and my room was deficient, the clerk said he could not refund my money. I did not even fuss because my safety and well-being were worth so much more than the money I lost on the hotel room. Please do not make the same mistake I made -- DO NOT BOOK HERE!!!!
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 9일
Hi Tanya,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Good

별로예요: 청결 상태, 숙박 시설 상태 및 시설
!
2023년 10월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 9일
Hi Good,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Jayeshkumar

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Jayeshkumar,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 - 별로예요

Paul

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Check -in was smooth and easy. The room was clean for the most part.The sheets were stained and the towels had dried toothpaste on them. There was a homeless couple who slept in the middle of the walkway next to my room. They would wait until 9:00 pm, then come to the second floor hall to stay the night and fight with each other until 10 am. I t was difficult to sleep with them screaming and banging the walls. The problems weren't just at night! It was very uncomfortable even leaving my room during the day , being as though they would hear my door open, and come up to me asking for money or if I had any extra food or cigarettes. I did make complaints at which they stated they were "un aware of the situation and they would look into it". Nothing was ever done about the problem for the length of my stay. Upon checking out one of the long-term residents had told me these people live in a tent behind the red roof inn and they frequent the area and that the saff just doesn't care they are there. Definitely not what I was expecting. Choose another place!
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Paul,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 - 별로예요

LaToi

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 20일
Hi LaToi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 - 괜찮아요

MOSES

Need some upgrades
2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 9월 15일
Hello Moses,Thank you for taking the time to write a review of your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. Please accept our apologies for any issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guestsPlease know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

6/10 - 괜찮아요

Mr.Tr Carter

출장 여행
좋아요: 직원 및 서비스
well... you get what you pay for. Did not understand why so many young men and women are just loitering around the property. Biden-nomics.
2023년 9월에 1박 숙박함
답변 제공: Chirell Rediresponse Specialist 님, 2023년 9월 12일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding people loitering around the property. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

10/10 - 훌륭해요

Ricardo

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Ricardo,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 - 훌륭해요

Monique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 12일
Hi Monique,Thank you so much for the fantastic 5-star rating! We truly appreciate your kind support and are thrilled to know that you had such an excellent experience during your stay with us. Your satisfaction is our ultimate goal, and your rating serves as a tremendous source of motivation for our team. We look forward to the pleasure of hosting you again in the future and providing you with another outstanding stay.

2/10 - 너무 별로예요

kelly

2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 4일
Hi Kelly,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Tyrone

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 24일
Hello Tyrone,Thank you for taking a moment to complete our survey. At the Red Roof Inn Washington DC - Columbia/ Fort Meade we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

DONALD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice stay
stay was very good, missing many amenities
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello DONALD,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 - 너무 별로예요

kofua

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible service
No fridge
2023년 8월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 15일
Hi Kofua,Thank you for bringing these matters to our attention. Providing excellent service and ensuring our guests have the necessary amenities are priorities for us, and we're disappointed that we did not meet your expectations in these aspects. We take your feedback seriously and will address these concerns with our team to ensure that our service is improved and that our accommodations are equipped with the necessary amenities. We hope you would consider giving us another chance to provide you with a more positive and improved experience in the future.

8/10 - 좋아요

Virginia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was just a stop over. Been many times. Convenient and reliable
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 9일
Hi Virginia,We're pleased to hear that you found our hotel to be convenient and reliable during your stay. Your satisfaction is important to us, and we're glad that we met your expectations. We appreciate your time and hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 - 훌륭해요

Monica

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Monica,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 - 너무 별로예요

Shaffaq

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is undoubtedly the worst hotel I have seen. Extremely dirty. Smelly rooms with worn off broken furniture. Shaddy people all around, including check-in area. Please find another place to stay.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Shaffaq,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 - 너무 별로예요

Ahmad

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst experience ever, very dirty .
2023년 7월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 1일
Hi Ahmad,Thank you for bringing these matters to our attention. We take your comments seriously, and we will immediately address the cleanliness issues with our housekeeping team to ensure that all our rooms and facilities are in top-notch condition for our guests. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.

8/10 - 좋아요

RONAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 1일
Hi Ronan,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.