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엠버시 스위트 바이 힐튼 산타아나 오렌지 카운티 에어포트 여행 후기

3.5 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 1222개 이용 후기 중 325개" "
평점 8 - 좋아요. 1222개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 1222개 이용 후기 중 238개" "
평점 4 - 별로예요. 1222개 이용 후기 중 202개" "
평점 2 - 너무 별로예요. 1222개 이용 후기 중 267개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

il jong

6/10 - 괜찮아요

Rajesh 님, Irvine

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

8/10 - 좋아요

Rodrigo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

4/10 - 별로예요

ngoc-trinh

아이를 동반한 가족 여행
Property needs an update on furnitures. Our bathroom has cracks. Room has paint scratches. Laundry dryers were broken. We lost money on 3 dryers and our clothes are still wet. We could not dry clothes. Reception staffs did not explain anything when we get in. We did not get the key to exit parking. Our room keys did not work on day 2. Had to go exchange it. Then 1 of the key did not work again.
2024년 4월에 4박 숙박함
답변 제공: Cheryl C. 님, 2024년 5월 6일
It sounds like your stay fell short of expectations due to various issues with the property and services. Your feedback highlights areas where improvements are needed, and I'll ensure that your comments are shared with the management team for their attention and action. We apologize for the inconvenience and frustration you experienced during your stay. We hope you'll give us another opportunity to earn your loyalty on a future stay.

6/10 - 괜찮아요

Maria

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms were musty, outdated, needed repair in certain areas, paint chipping on walls, furniture stain needed repair, window sill needed repair, carpet didn’t feel clean, outside noise due to air conditioning unit. The rooms looked dingy and stale. However, the main entrance and lobby looked nice and clean. The buffet area was clean and had many options. The staff for the most part seemed friendly and helpful.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Richard

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms dirty, had to change room. No towels in first room, when asked for extra towels. , did not have any. Told couple of hours to get towels??? Place is run down. Told rooms on upoer floors are better when cgecking out, out when checking in?
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 5월 1일
We're truly sorry to hear about the issues you experienced during your stay, Richard. This is certainly not the level of service we aim to provide. Your feedback is valuable to us, and we'll work diligently to address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Leslie Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall outstanding facility with top-notch service--all the employees we interacted with were professional, knowledgeable, and friendly. We had a great experience that exceeded our expectations.
2024년 4월에 5박 숙박함
답변 제공: Cheryl C. 님, 2024년 5월 1일
Leslie Ann, we're thrilled to hear that you had such a positive experience with us! Providing outstanding service is our priority, and we're delighted that we could exceed your expectations. Thank you for choosing us, and we look forward to welcoming you back in the future!

4/10 - 별로예요

Tim

출장 여행
Balcony is filthy dirty and does not appear to have ever been cleaned
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 5월 1일
We're sorry for the cleanliness issue with your balcony, Tim. We'll make sure to address this promptly and ensure that our cleaning procedures are improved. Thank you for bringing this to our attention.

4/10 - 별로예요

Pamela

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom door was broken and had water damage. Free airport shuttle had no driver so had to taxi. No one knew where ice machine was. One person said 9th floor another 3rd floor. Finally found it outside emergency door. The food was ok. They did not deal with cash at all. Had no cash on hand.
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 5월 1일
Pamela, we apologize for the inconvenience with the broken bathroom door and water damage, as well as the issues with the airport shuttle and locating the ice machine. We'll work to improve communication and address these concerns promptly. Thank you for your feedback.

8/10 - 좋아요

Roger

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The breakfast was good. The fountain in lobby was beautiful. We liked glass elevator. Staff was great. There was a hole in shower ceiling around sprinkler. There was mold around vent. Room was musty. Sofa bed you could feel every spring. Sheets and shower curtin were stained . Floor didnt seem to be vacumed.
2024년 4월에 4박 숙박함
답변 제공: Cheryl C. 님, 2024년 5월 1일
We appreciate your positive feedback on the breakfast, lobby features, elevator, and staff. However, we apologize for the issues you experienced with the room, including maintenance and cleanliness concerns. Your feedback is valuable, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Qian 님, Flagstaff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff are friendly. Rooms are clean and spacious. Breakfast is good and adequate.
2024년 4월에 4박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 28일
We're delighted to hear that you found our staff friendly, rooms clean and spacious, and breakfast enjoyable during your stay with us. Providing a positive experience for our guests is always our top priority, and we're glad that we could meet your expectations in these aspects. Should you have any further feedback or if there's anything else we can do to enhance your future stays, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back again soon!

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for two nights, 2 adults 2 teenagers. Room was spacious had everything we needed and then some. Our bed was so comfortable, breakfast was great boys and indoor pool was also enjoyed. We will definitely stay again.
2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 23일
Natalie, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your spacious room, comfortable bed, delicious breakfast, and the indoor pool during your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please let us know.

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Necesitan poner más estacionamiento
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 23일
Thank you for your valuable feedback, Cristina! We are delighted you enjoyed your stay and look forward to welcoming you back for another excellent stay!

2/10 - 너무 별로예요

edgar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Instalaciones en mal estado No tenian toallas Ni shampoo
2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 23일
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our facilities and amenities. Ensuring a comfortable and well-equipped stay for our guests is our priority, and we regret that we fell short in this regard during your visit. We will address these issues promptly to improve our services. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Irina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 23일
We're thrilled to hear that you had a wonderful experience during your stay, Irina! If there's anything specific that stood out to you or any staff member who went above and beyond, we'd love to hear about it. Your feedback helps us ensure that every guest has a fantastic stay.

6/10 - 괜찮아요

Sourav

2024년 4월에 9박 숙박함

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is Very Friendly! The Facility is Open & inviting
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 19일
Thank you for your positive feedback, Angel! We're glad to hear that you found our staff friendly and the facility inviting. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!

4/10 - 별로예요

Erin

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was very, very run down. Our room had scratches all over the walls, dents in the door, dirt piled up in the corners, filthy carpet, stained duvet covers, poor lightning, broken fridge (which led to our left overs spoiling), etc. The staff was very kind though, we got our money back for the spoiled food and they recommended a nearby restaurant that was open to delivery, straight to our room. They also had a nice selection of drinks/snacks near the front counter. The hotel itself is VERY run-down but the staff is lovely. It met our needs but I probably won't stay there again.
2024년 4월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 19일
Erin, we are so sorry to hear about the condition of your room. Thank you for recognizing our staff's efforts to assist you during your stay. Your feedback is important to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. If you decide to give us another chance, we hope to provide you with a much-improved stay.

10/10 - 훌륭해요

Sonia 님, wilmington

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It felt like home
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 19일
Sonia, we appreciate your 5-star rating and are happy to hear you felt at home with us! We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

6/10 - 괜찮아요

Jean Pierre

가족 여행
좋아요: 직원 및 서비스
.
2024년 4월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 16일
We appreciate your rating but are very sorry we didn't meet your expectations. We hope you'll give us another opportunity to provide you with a better stay and earn your loyalty.

4/10 - 별로예요

Brian

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs an extensive remodel. Pool area had holes in the drywall, towels weren't available, pool deck had puddles everywhere. The breakfast buffet quality has decreased and the area in general was dirty.
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 16일
We apologize for the inconvenience you experienced during your stay. Your feedback regarding the property's condition, including the pool area and breakfast buffet, is valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to welcome you back in the future with a better experience.

8/10 - 좋아요

Raymond 님, fresno

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convienent location near freeways and shopping, especially the District.
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 16일
We're delighted to hear that you found our location convenient. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 - 훌륭해요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful lobby and central area. Cool elevators. Separate sitting area and nice bedroom each with a good size TV. Great valet and bell hop service. Good breakfast with cooked to order omelettes. Nice happy hour. Beautiful building.
2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 16일
Thank you for your kind words! We're thrilled to hear that you enjoyed the beautiful lobby, central area, and cool elevators. We're glad you enjoyed the breakfast with cooked-to-order omelets and the nice happy hour. We take pride in our beautiful building and strive to provide a wonderful experience for all our guests. We hope to welcome you back soon for another enjoyable stay!

6/10 - 괜찮아요

Myra

2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 14일
Thanks for your rating, Myra! We hope to provide you with an even better experience the next time you visit us.

6/10 - 괜찮아요

Margarita 님, Newport

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at 2 other embassy in Brea and Ontario which we enjoyed we decided to be closer to the airport so chose Santa Ana we stayed for 4 days we needed toilet paper, clean towels, our trash taken out we asked the front desk (we would have called but the 2 phones in the room didn’t work they said they would fix them )came back from our moms funeral service to a room with no toilet paper, no towels,and trash cans still filled with trash. Look we don’t ask for a lot but when you pay to fly pay for a rental car and pay for a room ( and unfortunately have to pay to park) these simple things are not a lot to ask. Margie Propes
2024년 4월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 12일
We're truly sorry to hear about your disappointing experience during such a difficult time. It's unacceptable that your requests for basic amenities weren't met, and we apologize for the inconvenience and frustration it caused. We'll ensure that your feedback is shared with the relevant teams to prevent similar issues from occurring in the future. Please accept our sincere condolences for your loss, and thank you for bringing these issues to our attention.

6/10 - 괜찮아요

Kaitlin

별로예요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 11일
Thank you for your feedback, Kaitlin. We hope to welcome you back for an even better visit.

6/10 - 괜찮아요

Scott

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Many of the common area trash receptacles were full or overflowing. Most of the ice machines were inoperable that were located on each floor level.
2024년 4월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 11일
Scott, we appreciate your feedback. We apologize for the inconvenience caused by the full trash receptacles and inoperable ice machines. Your comments have been noted, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Gertrudis 님, San Bruno

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent.
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 7일
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Latorsha 님, Adelanto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service, clean rooms umm couches can use a update lol
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 7일
Thanks, Latorsha. We appreciate your 5 star rating and are delighted you enjoyed your stay. We hope to welcome you back to our hotel the next time you have lodging needs in our area. Thanks again!

2/10 - 너무 별로예요

Juan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First night, the fire alarms went on like 5 times and in the morning too, we found dog food in the bathroom, carpet was not vacuum and sofabed mattress was incontrable.
2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 3일
Juan, we're deeply sorry to hear about the inconvenience you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short of your expectations. We have taken note of your feedback regarding the fire alarms, cleanliness issues, and the condition of the sofa bed mattress, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more pleasant stay.

4/10 - 별로예요

Huy

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 3일
We appreciate your feedback and are sorry to hear you were disappointed in your stay. We hope to have the opportunity to provide you with a better experience on a future stay.

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 23일
Maria, thank you for the positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything else we can assist you with or if you have any feedback to share, please feel free to let us know.

10/10 - 훌륭해요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need more parking space
답변 제공: Cheryl C. 님, 2024년 4월 3일
Thank you for your feedback! We appreciate your loyalty and hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

OSCAR

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking area was quite saturated and severe difficulty finding a spot late at night
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 29일
Thank you for sharing your feedback regarding the parking situation. We apologize for the inconvenience you experienced in finding a spot, especially late at night. Your input is valuable, and we appreciate your understanding as we work to find a resolution to this issue.

2/10 - 너무 별로예요

Peter

2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 31일
We're sorry to hear that your experience fell short of expectations. We appreciate your feedback and apologize for any inconvenience caused during your stay. If there are specific issues you'd like us to address or if you have any further feedback, please feel free to let us know. We strive to improve and hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

virgina

가족 여행
좋아요: 직원 및 서비스
The rooms are very old not as clean they need to upgrade rooms the breakfast was very good
2024년 2월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 29일
Thank you for your feedback. We appreciate your compliments on our breakfast. We apologize for any inconvenience caused by the condition of the rooms. Rest assured, we are taking steps to address your concerns and improve the quality of our accommodations. We hope to have the opportunity to welcome you back and provide a better experience in the future.

4/10 - 별로예요

Peter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very dated and deteriorating. Everything felt dirty and dingy. Bathroom doorjam was rusted through on both sides, weird/gross stains on curtain, HVAC is very dated and entire building is either set to heat, cool, or neither. The room was very muggy and humid, carpet always felt damp. Pool and hottub looked nice in the pictures but once there the ceiling was falling down, broken and missing tiles in the spa made me worried someone was going to get cut. The pictures and listing definitely give a false impression of what the hotel is really like. They couldn't even give us enough towels the first night for our entire family. The only positive was the people working the breakfast were kind, helpful and made good omlets. And the front desk employees did their best with what they were given.
2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 28일
We apologize for the disappointments you encountered during your stay. Your feedback is crucial, and we are addressing the issues raised to ensure improvements are made. We appreciate your kind words about our breakfast staff and front desk employees. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Taylor

2024년 3월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 28일
Thanks, Taylor! We are so glad you enjoyed your stay and hope you'll visit us again soon!

8/10 - 좋아요

Don

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was difficulty with our card opening our room and the 530am shuttle to the airport never showed up so we had to call an Uber. Was not happy, there were 5 of us
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 25일
Don, we sincerely apologize for the inconvenience you experienced during your stay, including the difficulty with your room key and the missed shuttle to the airport. This is not the level of service we strive to provide, and we understand the frustration it caused, especially with the early morning timing and the number of guests involved. We are investigating these issues to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.

10/10 - 훌륭해요

Youa

2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 7일
Youa, we thank you for your excellent rating! We love hearing that our guests had an excellent stay with us. Thank you for your loyalty and we hope to see you again soon.

10/10 - 훌륭해요

Mary

2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 4월 7일
Thank you, Mary! We are happy to hear you had an excellent stay and hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

Blanca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a convenient location
2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 16일
Thank you for your feedback regarding our hotel's location, Blanca. We're glad to hear that our convenient location met your needs. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your patronage.

2/10 - 너무 별로예요

Ahmed

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Cheryl C 님, 2024년 3월 14일
Thank you for your feedback. We apologize for your disappointment and sincerely hope we have the opportunity to make things right on your next stay.

8/10 - 좋아요

Franklin

좋아요: 편의 시설/서비스
The room is very tired…dings on the walls, drain plug is broken, a big hole on the bathroom door, warped door between bedroom and living room, safe that did not work.. But they got it running-more than a battery as the service guy had to get a cover…didn’t like the location of my room as I had to pass 2 laundry cars, an extra chair and an ironing board…it felt like I had to go thru a service corridor.
2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 14일
Thank you for your feedback, Franklin. We will take your concerns to heart and work to provide a better experience in the future.

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 10일
Miguel, we're delighted to hear that you had a very good stay with us! Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything specific you loved about your experience or if there are areas where we can further improve, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future.

6/10 - 괜찮아요

Aisreyana

2024년 2월에 3박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 10일
Aisreyana, we appreciate your rating! We want to exceed your expectations and hope we can do so on your next visit to our hotel.

10/10 - 훌륭해요

Francisco

2024년 3월에 2박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 28일
Thanks for your 5 star rating, Francisco! We appreciate your loyalty and look forward to welcoming you back the next time you have lodging needs in our area!

10/10 - 훌륭해요

Julian

2024년 3월에 1박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 25일
Thank you for rating your experience as excellent! We are delighted you enjoyed your stay and we look forward to welcoming you back soon.

2/10 - 너무 별로예요

Mohammad

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Avoid this rundown, dirty, noisy place. I initially booked for five nights but canceled after just two. There are far better hotel options in the area at comparable prices.
2024년 2월에 6박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 5일
Mohammad, we're sorry to hear that your experience fell short of expectations, and we sincerely apologize for any inconvenience. We take guest feedback seriously, and your comments about the condition and noise level are concerning. We are committed to providing a clean and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to have an opportunity to regain your trust in the future.

4/10 - 별로예요

Roberta

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Cheryl C. 님, 2024년 3월 1일
Roberta, we are so sorry to see you were disappointed with your stay. We hope to have the opportunity to welcome you back and provide a much improved experience.