Thank you for sharing your feedback with us. We deeply regret to hear about the challenges you encountered during your recent stay with us. It is concerning to learn about the issues you faced regarding the early check-in fee and the subsequent miscommunication.We sincerely apologize for any inconvenience caused by the lack of clarity regarding our policies and the unprofessional behavior you experienced from our front desk agent. Rest assured, this matter will be addressed with our team to ensure such incidents do not recur in the future. Providing exceptional service to our guests is paramount to us, and we are disappointed to have fallen short of your expectations.We appreciate your patience and understanding throughout this situation. Please know that your feedback is invaluable to us, and we will use it to improve our services moving forward.Should you decide to give us another opportunity to serve you, we are committed to ensuring a more positive experience for you.Thank you for bringing this matter to our attention

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our clean rooms and contemporary breakfast exceeded your expectations.Our team works hard to provide a welcoming and comfortable atmosphere for all our guests, and we're delighted that you found value in your stay with us. It was our pleasure to assist you during your visit, and we're glad we could make your stay even more enjoyable.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the opportunity to welcome you back in the future for another memorable stay!