We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.

Dear Danny, We're glad you found Extended Stay America suitable for your accommodation needs. Your satisfaction is important to us, and we're pleased to have provided you with a comfortable stay. We appreciate your feedback and look forward to welcoming you back soon!Sincerely, Hotel Management

Dear Lawrence, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your safety and satisfaction are our top priorities, and we regret any inconvenience caused by the fire alarm and the condition of your room. Additionally, we apologize for any confusion regarding the deposit policy. We keep our guests well-informed by having the same information on our websites. Your feedback is invaluable, and we will use it to improve our communication and ensure a smoother experience for our guests in the future. Please know that we are committed to addressing these issues and enhancing our services to provide a better experience for all our guests. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Mary, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We thank you for your patience and understanding. It was a pleasure to have you as our guest, and we hope to have the opportunity to accommodate you again soon.Sincerely,Hotel Management

Dear Jamille, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We are constantly striving to improve our guests' experience, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Richard, We are happy you chose Extended Stay America for your recent visit to Fort Myers. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear lorna, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the lack of washcloths and the bed and bathtub condition is profoundly concerning and not representative of our standard. We will address them with our team to ensure a more comfortable and pleasant experience for our guests. Please accept our apologies for any disruption to your stay, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Rylee, Thank you for sharing your recent review of our hotel. We apologize for the disappointment and inconvenience you experienced. Your feedback is important, and we take it seriously. We regret the oversight in room cleanliness and the condition of the shower. Rest assured, we will address these issues internally to ensure a more pleasant and comfortable experience for our guests. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with an improved stay during future visits.Sincerely,Hotel Management

Dear Walter, We're delighted to hear that you found great value in your stay at Extended Stay America! Our fully-equipped kitchens are designed to provide convenience for guests like you who enjoy cooking their meals. Thank you for your positive feedback, and we're pleased to know that our staff provided excellent assistance during your stay. We look forward to hosting you again soon!Sincerely,Hotel Management

Dear Matthew, Thank you for choosing to stay with us for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area. Sincerely,Hotel Management

Dear Rafael, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely,Hotel Management

Dear Shawna, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Barbara, We are truly sorry to hear about the inconvenience you experienced. This is certainly not the level of service we aim to provide. We appreciate your feedback and will address this matter to ensure a better experience for future guests. If your travels bring you back to the area, we hope to have the opportunity to make it right and provide you with the service you deserve.Sincerely,Hotel Management

Dear Veronica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean, comfortable, and safe environment. We take your concerns seriously and assure you that our security team is reliable and well-trained. We are addressing your issues with the respective team members. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Richard, Thank you for your positive feedback about your stay at our hotel. We are delighted you found the Extended Stay America clean, quiet, and conveniently located. Our team takes pride in providing excellent service, and we appreciate your recognition. We hope to welcome you back for another enjoyable stay in the future. Safe travels!Sincerely,Hotel Management

Dear James, We're delighted to hear that you found your stay at Extended Stay America enjoyable! Thank you for sharing your wonderful experience. We look forward to welcoming you back soon for another pleasant stay. Safe travels!Sincerely,Hotel Management

Dear Paul, We appreciate your feedback and regret any inconvenience you experienced during your stay. Guest comfort is important to us, and we apologize for falling short of your expectations. Your comments will be shared with the team to address these concerns and improve our services. We hope you consider giving us another chance in the future to provide a more enjoyable experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Ademir, We sincerely regret the challenges you encountered during your stay. We apologize for the room conditions and inconvenience with the door lock. We take cleanliness and security seriously, and we'll consider your comments as we strive to provide an even better experience. Please accept our sincere apologies for falling short of expectations. We appreciate your insights, and we hope to see you again so we can provide you with the exceptional stay you deserve. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Sa, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you.Sincerely,Hotel Management

Dear Besa, Thank you for staying with us and for your honest review. We are very disappointed that our current remodeling impacted your stay in any way. We try to keep disturbances to a minimum; therefore, we hope you will accept our apologies for the concerns you had with your room. We have also noted your comments regarding breakfast. While these issues are temporary, we understand this does not help your experience. We will address your concerns appropriately with our team. We are grateful for your patience, and we would welcome another opportunity to show you our fresh, updated look on your next visit to the area.Sincerely,Hotel Management

Dear Brian, Thank you for choosing our hotel during your recent visit to our area. We are sorry for the inconvenience caused to you in your suite. Our front desk team can help you with making your time better. In response to your remarks, we will instruct our team to share the details about the kitchenware policy during check-in that they are on request and kept at the front desk to ensure cleanliness. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management