외관

쉐라톤 프레이밍햄 호텔 & 컨퍼런스 센터 여행 후기

3.5 out of 5
쉐라톤 프레이밍햄 호텔 & 컨퍼런스 센터
1657 Worcester Rd, Exit 12 To Route 9 West, Framingham, MA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 443개" "
평점 8 - 좋아요. 1007개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 127개" "
평점 4 - 별로예요. 1007개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 52개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

BYOUNG NAM

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 5박 숙박함
답변 제공: Botros Wisa 님, 2023년 2월 26일
Hello Nam,Thank you for staying at the Sheraton Framingham Hotel. We appreciate you taking time to share your feedback with us.We are glad that you enjoyed your stay at the hotel and we hope to host you again soon..Sincerely,

10/10 - 훌륭해요

CHANGKYU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Oh Ick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함

10/10 - 훌륭해요

Seo Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
I will stay here again. Good place for free parking.
2018년 7월에 1박 숙박함

6/10 - 괜찮아요

Sheldon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Why only one facecloth for two people? We had to wait for elevator because only one was working?
2024년 3월에 1박 숙박함
답변 제공: Botros 님, 2024년 3월 27일
Dear Sheldon,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

2/10 - 너무 별로예요

Kerri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I drove a long way for my granddaughters competition and I can’t even take a hot shower…what a big inconvenience I want my money back!!
2024년 3월에 1박 숙박함
답변 제공: Botros 님, 2024년 3월 27일
Dear Kerri,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 - 별로예요

David

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I tried to share my concerns with the customer care and was clearly not taken seriously. They wanted to give me 10k points for the experience. The elevators were broken, my suite did not have any bedding for the pull out bed, the parking lot was flooded and the convention center clearly smelled of mold/mildew. There were obvious water leaks. The mold or mildew was so bad that I needed medication for the two nights we were there just to take the edge off my sinuses so I was able to breath easier. The bedding didn’t show up until almost 1am. Out of the four elevators, two worked properly but were on the other side of the hotel. I emailed a complaint to customer care and what I received was an “I’m sorry” and “as a 1 time gesture, I asked that you would be credited 10k points to use at your next stay”. Well, I paid $560, and why would I ever want to book again with them? So the points are useless. I feel as though some reimbursement is in order at this point.
2024년 3월에 2박 숙박함
답변 제공: Botros 님, 2024년 3월 25일
Dear David,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Best,

8/10 - 좋아요

Gloria De

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hi, the front desk gentleman that checked us in was very polite and pleasant, so was the waitress at the restaurant, all very kind. The room was nice, clean and comfortable. However, the parking situation was not good, we had to park very far and I had 2 young kids. We were leaving early in the morning on the following day, around 5 am, it was still dark and I felt very unsafe having to walk all the way around the property in the dark with the kids to get to our car. I was told there was a dance competition that would end late at night and then the parking lot would empty, but I was not going to leave at midnight to move the car closer. Priority parking should be given to the people staying in the hotel instead of the people only there for an event.
2024년 3월에 1박 숙박함
답변 제공: Botros 님, 2024년 3월 18일
Dear Gloria,Thank you for staying with us. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 - 별로예요

Donna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Botros 님, 2024년 3월 9일
Dear Donna,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely

6/10 - 괜찮아요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Worn out and uncomfortable mattress tight next to the highway so lots of road noise and revving engines. Confusing to get in and out of the parking lot
2024년 3월에 1박 숙박함
답변 제공: Botros 님, 2024년 3월 4일
Dear Ryan,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 - 훌륭해요

Tauras

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simple, quick, comfortable!!
2024년 2월에 1박 숙박함
답변 제공: The Hotel Management. 님, 2024년 2월 26일
Dear Tauras,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We look forward to hosting you again soonSincerely,

10/10 - 훌륭해요

Kris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Botros 님, 2024년 2월 6일
Dear Kris,Thank you for staying with us at the Sheraton Framingham. We are incredibly grateful that you took the time out to share your feedback with us.Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.Sincerely,

10/10 - 훌륭해요

Xavier

2023년 12월에 1박 숙박함
답변 제공: The Hotel Management. 님, 2024년 1월 8일
Dear Xavier,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.sincerely,

10/10 - 훌륭해요

Rendle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is a few decades old. We knew this going in and were prepared for some aging. We were very happy that it was in as good a shape as it was. They are undergoing some upgrades but nothing that was off putting or unsightly. We were greeted by a front desk person Neveen as soon as we came through the front doors. She was very gracious and helpful and could answer all my questions. We were checking in the same day as we had to go to a wake and she let us check in early so we could get to where we had to go on time. I would not hesitate to encourage any of my friends to stay at the Sheraton as my wife and I were very satisfied.
2023년 12월에 1박 숙박함
답변 제공: The Hotel Management. 님, 2024년 1월 5일
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.

10/10 - 훌륭해요

Gerald

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place. Super friendly staff.
2023년 12월에 1박 숙박함
답변 제공: Botros 님, 2023년 12월 30일
Dear Gerald,Thank you for staying with us and your loyalty at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay.We look forward to hosting you again soon.

10/10 - 훌륭해요

Alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Botros 님, 2023년 12월 26일
Dear Alexandre,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 - 훌륭해요

Stherlie

2023년 12월에 1박 숙박함
답변 제공: Botros 님, 2023년 12월 26일
Dear Stherlie,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 - 괜찮아요

James

출장 여행
Nothing special
답변 제공: The Hotel Management. 님, 2024년 2월 15일
Dear James,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 - 너무 별로예요

GLENDA B

답변 제공: The Hotel Management. 님, 2024년 2월 15일
Dear Glenda,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
Renovations impacted stay - it took almost an hour after check in to actually get into my room because none of the key cards worked. Staff was lovely helpful and apologetic, but never should have been put in a position where renovations impact access, safety and security.
2023년 12월에 1박 숙박함
답변 제공: Botros 님, 2023년 12월 5일
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 - 훌륭해요

Stherlie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'll definitely use them again
2023년 11월에 1박 숙박함
답변 제공: Botros 님, 2023년 12월 2일
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 - 훌륭해요

Erica

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location when our kids have soccer tournaments in the area. Close to shopping too!
2023년 11월에 2박 숙박함
답변 제공: Botros 님, 2023년 12월 2일
Dear Erica,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 - 훌륭해요

Ashley

출장 여행
its hard to find my way around
2023년 11월에 1박 숙박함
답변 제공: Botros 님, 2023년 11월 8일
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed one night had no issues.There is a bit of noise from the highway but it lessened as it got later.
2023년 10월에 1박 숙박함
답변 제공: Botros 님, 2023년 11월 4일
Dear Peter,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 - 괜찮아요

Jake

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The staff was nice and helpful, the rooms were old first room the ac would turn off and lights would flicker constantly, was moved and the lights still flickered in the new room.
2023년 10월에 3박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Jake,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 - 괜찮아요

Sandra 님, Lakewood

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Food was left on the table out side the elevators on the 3rd floor for over a day, uncovered smelly food.
2023년 10월에 1박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Sandra,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 - 괜찮아요

Stherlie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room doors slam loud. That's a bit disruptive late at night. Other wise, my room was beautiful. Very clean, spacious. Friendly staff. Conveniently off I90 and lots of food in the area. Will book again.
2023년 10월에 2박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Stherlie,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 - 너무 별로예요

Santiago

별로예요: 직원 및 서비스
Disrespectful staff, bad experience
2023년 10월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 23일
Dear Santiago,Thank you for sharing your feedback about your stay with us. We are saddened to hear your comment about our Staff being disrespectful. We are usually known for our attentive and friendly staff who treats each guest with the same respect. We are truly sorry you felt differently and therefore we would like to apologize.Please feel free to send me more details about your unpleasant interactions with the staff if you would like for further investigation.We hope you will be giving us another chance and returning to our hotel in the future.Sincerely,

10/10 - 훌륭해요

Hector

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees are very helpful and friendly. We had a problem with the bathroom was very loud and they gave us a new room. Thank you for your services and much appreciated.
2023년 10월에 4박 숙박함
답변 제공: Botros 님, 2023년 10월 18일
Hi Hector,Thank you for staying with us at the Sheraton Framingham hotel.We appreciate you taking the time to review your stay with us. we are glad you enjoyed your stay.Looking forward to hosting you again soonSincerely,

8/10 - 좋아요

Saima

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonable
2023년 10월에 2박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Saima,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Medieval looking hotel !!
Clean tidy nice bed and big room - staff very nice
2023년 10월에 1박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

6/10 - 괜찮아요

jeremy

좋아요: 청결 상태
It was ok
2023년 10월에 2박 숙박함
답변 제공: Botros 님, 2023년 10월 16일
Dear Jeremy,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

2/10 - 너무 별로예요

SUSY ELLEN

가족 여행
I am extremely disappointed with the hotel services. We had a good stay, great cleanliness, despite some stains on the carpet in the room and bathtub. However, I forgot a bag with shoes in the closet. I called for 4 days in a row and no one could tell me if they had found the bag. Until on the fourth day the attendant told me that the bag was not found. My fault for forgetting the bag. But how did they not find it if it was in the closet? This shows the terrible character and dishonesty of the employees at this hotel. I no longer trust staying there and knowing that someone from cleaning could come into my room and something would disappear. Unfortunately, otherwise I would make a good review.
2023년 10월에 3박 숙박함
답변 제공: Botros 님, 2023년 10월 14일
Dear Susy Ellen,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Mark,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 - 훌륭해요

Justice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very welcoming! Check in was smooth & easy. Great Hospitality! Highly recommend
2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 3일
Dear Justice,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,Sheraton Framingham Hotel

10/10 - 훌륭해요

Angela

2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 23일
Dear Angela,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 2일
Dear Maria,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 - 훌륭해요

scott

2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 2일
Dear Scott,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 - 훌륭해요

Eric

2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 23일
Dear Eric,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

8/10 - 좋아요

Simone

2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 16일
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

10/10 - 훌륭해요

Simone

2023년 9월에 2박 숙박함
답변 제공: Botros 님, 2023년 10월 16일
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Team

8/10 - 좋아요

Linda

2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Linda,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 - 훌륭해요

Rachida

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 9월 25일
Dear Rachida,Thank you for staying with us at the Sheraton Framingham Hotel.We appreciate you taking the time to review your stay, and we are glad you enjoyed it.Looking forward to hosting you again soon.Sincerely,

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 9월 13일
Dear Kevin,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 - 훌륭해요

Lavanya R 님, San Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 2박 숙박함
답변 제공: Botros 님, 2023년 9월 12일
Dear Lavanya,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 - 훌륭해요

Jennifer

2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 10월 2일
Dear Jennifer,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

2/10 - 너무 별로예요

Amelia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 11월 1일
Dear Amelia,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 - 훌륭해요

Angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The property was under construction. Thus the elevator and hallways were extremely hot.
2023년 9월에 2박 숙박함
답변 제공: Botros 님, 2023년 9월 13일
Dear Angel,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Botros 님, 2023년 9월 6일
Dear Christopher,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, so we hope you give us another chance and choose to stay with us to provide you the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Botros 님, 2023년 8월 29일
Dear Barbara,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,