The staff was very friendly and accommodating as we needed to store our luggage since our room was not yet ready. We also were able to store in after we checked-out, which was very helpful. Though the room was nice, when we entered someone had left liquor bottles and other trash in the entrance way so we needed to call for room service to take it away. I also noticed crumbs under a chair, so not the best cleaning for this room. The chamber maid who tended to us was clearly sorry and helpful. The breakfast buffet is wonderful, though the restaurant for dinner has a very limited menu. The location of the hotel is within walking distance of Hotel de Ville which makes it very convenient. Overall, a good, inexpensive place to stay in Bordeaux!