숙박 시설 정면

베스트 웨스턴 플러스 포트 오브 캐머스 - 워쇼걸 컨벤션 센터 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 832개 이용 후기 중 464개" "
평점 8 - 좋아요. 832개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 832개 이용 후기 중 90개" "
평점 4 - 별로예요. 832개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 832개 이용 후기 중 19개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Melissa

가족 여행
This property is conveniently located to the town of Washougal and is right on the waterfront with a great walkway to get some exercise or just view the beauty of the area. Very clean and friendly staff and the breakfast is very filling and fresh.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Teddy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Spectacular
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Teddy,Thank you for your nice comment. We're thrilled to hear that you found your experience spectacular! Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations. We look forward to welcoming you back for another spectacular stay in the future!Sincerely,Hotel Manager

6/10 - 괜찮아요

Francie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Third time i stayed there. First 2 times, same room, same issue, torn upholstery, and shower dribbled. I reported it both times. Different room this time, water was luke warm. Told front desk about it. He said oh thats as warm as it gets, people complain about it all the time. Its our number one complaint. I wont be staying at this property anymore.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Francie,We're truly sorry to hear about the recurring issues you experienced during your stay at our property. It's disappointing to hear that these issues were not resolved despite being reported multiple times. We understand your frustration and regret that we were unable to meet your expectations. Your feedback is invaluable to us, and we will take immediate action to address these concerns and ensure that they are resolved for future guests. We apologize for any inconvenience and hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

8/10 - 좋아요

Jennifer

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful quiet location: room was nice and big, bit needed some maintenance (broken shower head, lamp plug and dirty behind the sofa when i checked on it) was a great place to stay.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Jennifer,We're delighted to hear that you enjoyed the beautiful and quiet location of our hotel and that you found the room spacious and comfortable. Your feedback regarding the maintenance and housekeeping issues is invaluable to us, and we apologize for any inconvenience caused. Rest assured, we will address these concerns promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Jeremy,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Larry,Thank you very much for your stay. We're delighted to hear that you had a great stay with us! Providing a positive experience for our guests is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

William

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear William,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 - 괜찮아요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
"Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager

10/10 - 훌륭해요

James 님, Burien

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear James,We're thrilled to hear that you had a great experience! We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

rajesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Rajesh, Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Salman 님, Woodinville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for the money Clean rooms. Bathrooms could have been a bit more spacious but overall friendly staff and free breakfast so a good value
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Salman,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel to be a good value for the money. We appreciate your understanding about the room size and are pleased that you found the rooms clean. Your kind words about our friendly staff and complimentary breakfast are truly appreciated. We look forward to the opportunity to welcome you back and provide another enjoyable experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dipti

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Dipti,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 - 훌륭해요

Krishna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Krishna,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Good breakfast. Definitely will stay again
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Wendy,Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean, enjoyed the breakfast, and plan to stay with us again. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 - 좋아요

Kim 님, Summerville

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice room for the price. We were just there one night for medical reasons.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Kim,Thank you for your feedback. We're pleased to hear that you found the room enjoyable, especially considering the price. We hope your short stay for medical reasons was comfortable. Sincerely, Hotel Manager

10/10 - 훌륭해요

Adam

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. Staff is excellent. Breakfast was excellent. The pool , hot tub, and sauna are excellent. That's, right, I said sauna. An excellent touch. Great location right next to a well kept park on the Columbia with walking trails and gorgeous views of Mt. Hood (my wife said it was Mt. Hood anyway) the other side of ths hotel was a nice spot to launch and dock your boat (not part of the hotel property). Pet friendly.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Adam,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our staff, breakfast, pool, hot tub, and sauna all contributed to a memorable visit. It's great to know that the hotel's location near a well-kept park with walking trails and stunning views added to your overall enjoyment. We appreciate your feedback and are pleased to be a pet-friendly destination for you. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Katie 님, Camas

연인과의 여행
.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Katie,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Joy

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Nancy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was quiet - A few things could be improved- the carpet was dirty and tattered at the entrance to the bathroom, although there were several lamps the lighting was dark and the pillows were the lumpiest I’ve ever encountered in a hotel room. Please invest in new pillows!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Nancy,We're pleased to hear that the room was quiet. However, we apologize for the issues you encountered, including the condition of the carpet, the dim lighting, and the discomfort with the pillows. Your observations are important to us. Rest assured, your comments will be shared with the relevant departments to address these concerns. We value your input, and we will work towards improvements, including investing in new pillows. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Amanda,Thank you for your excellent perfect rating! We are thrilled to hear that you had a wonderful experience. It is our goal to provide top-notch service and create memorable moments for our guests. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future for another exceptional experience. Thank you for choosing us!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Noah

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is terrible, read the fine print closely. I booked this hotel and am under the age of 21 and was denied any type of refund. I spent no more than 10 minutes trying to check in before being denied.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 3일
Dear Noah,We're truly sorry for the inconvenience you experienced during your attempt to check in. We understand the frustration of being denied due to age restrictions, and we apologize for any inconvenience this has caused. We will review our policies to ensure they are clearly communicated to guests during the booking process. Your feedback is important to us, and we appreciate you bringing this matter to our attention.Sincerely, Hotel Manager

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional staff, great breakfast, wonderful hot drinks dispenser in the lobby. The hotel is right on the river, and there’s a lovely path.
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Chris,Thank you for your stay. Appreciate your nice comments about our team, services, and hotel. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Viktoria

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Very rude front desk person, calling himself a manager. Stayed there for work, setting up a wedding at the venue across the street. In the middle of a winter storm. After we checked out, he told us to leave and that we are not allowed in the lobby, we were waiting for the wedding to be over we needed to be somewhere. We Ended up leaving and staying at the wedding but the customer service was just inhumane.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 14일
Dear Guest,We apologize for the inhumane treatment you experienced. Your feedback is crucial, and we are addressing the issue to improve our customer service. We sincerely regret any discomfort caused during your stay.Sincerely, Hotel Manager

8/10 - 좋아요

Tim

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Tim,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Marife

가족 여행
좋아요: 편의 시설/서비스
Clean and amenities
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Marife,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found the hotel clean and appreciated the amenities We look forward to hosting you again for another great experience!Sincerely, Hotel Manager

10/10 - 훌륭해요

Patty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Patty,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Michelle

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 9일
Dear Michelle,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

SUDHAKAR

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear SUDHAKAR,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice
Clean and quiet with a nice breakfast selection.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 10일
Dear Michael,Thank you for the perfect 10 out of 10 rating! We're pleased to hear that you made a great choice and found our hotel clean and quiet, with a nice breakfast selection. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Viswanath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
quiet and clean . decent breakfast .
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Viswanath,Thank you for your positive feedback. We're glad you appreciated the quiet, clean environment and enjoyed our breakfast offerings. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Miguel angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was amazing so comfortable and feel so safe
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Miguel angel,Thank you for your perfect rating and for sharing your positive experience. We're delighted to hear that your stay was amazing, comfortable, and made you feel safe. Providing a secure and comfortable environment for our guests is a top priority, and your kind words are much appreciated. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Don

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Washougal Visit
Nice accommodation. Friendly and helpful staff. Good breakfast selection.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 3일
Dear Don,Thank you for your positive feedback. We're delighted to hear that you had a nice experience with our accommodations, found our staff to be friendly and helpful, and enjoyed our breakfast selection. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Miriam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, friendly staff, quick easy check-in
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Miriam,Thank you for your feedback. Your kind words mean so much to us, and we're pleased to get such great feedback from you. Your comments indicate that we're meeting our goal of serving our guests well. We look forward to welcoming you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tatiana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's consistent with other BW hotels I've stayed at - clean, quiet, friendly service, good breakfast. Love the coffee machine in the lobby! The hotel is next to a beautiful park by the river, close to some great dining in Camas.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 26일
Dear Tatiana,Thank you for your comments. We're pleased to hear that our hotel met your expectations and was consistent with your experiences at other Best Western hotels. It's great that you found the hotel clean, and quiet, and enjoyed the friendly service and good breakfast. We appreciate your positive feedback and look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Nick,We appreciate your perfect rating and are delighted to know you had a fantastic stay. Your satisfaction is important to us, and we hope to welcome you back for another great experience.Sincerely,Hotel Manager

8/10 - 좋아요

Misty Kay

좋아요: 직원 및 서비스, 편의 시설/서비스
Comfortable bed, great selection for breakfast, friendly, cheerful and helpful staff. Could use an update on finishes and more thorough cleaning. Something was spilled down the side of one nightstand and the shower needed some scrubbing. However, overall it was clean and nice.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 14일
Dear Guest,Thank you for your stay. We're pleased to know you enjoyed the comfortable bed, and breakfast selection, and the friendly, helpful staff during your stay. Your feedback regarding the need for updates on finishes and more thorough cleaning is valuable, and we'll work to address these areas to ensure an even more pleasant stay for our guests. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tim

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 14일
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Carrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall this is a great place to stay. The room was clean and the staff are nice!
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 14일
Dear Carrie,Thank you for your stay. We're delighted to hear that you had a great stay with us and found the room clean and the staff friendly. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

8/10 - 좋아요

MARINETTE 님, VANCOUVER

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s close to a port so there’s more noise than usual. Also there was humming noise on and off from somewhere can’t really tell where from! The breakfast was okay hot and cold and we enjoyed it except it was done at 9 am!
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 14일
Dear Guest,Thanks for your stay and feedback and for telling us the positive and negative aspects. We apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Tad

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I like that it is right on the Columbia River, sharing property with camas boat ramp.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,We appreciate your feedback and are pleased to hear that you enjoyed our location by the Columbia River and the convenience of sharing property with the Camas boat ramp. We hope you had a great time exploring the area. If you have any suggestions for how we can improve your experience in the future, please don't hesitate to let us know.Sincerely,Hotel Manager

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was great nice and clean
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,Thank you for your excellent rating and kind words. We're thrilled to know that you found our property to be clean and enjoyable. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

C. 님, Washougal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,Thank you for your positive rating and for choosing to stay with us. We're delighted to hear that you had a great experience. If you have any specific feedback or suggestions, please feel free to share them. Your input is valuable to us, and we look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall this is a wonderful place to stay. My only gripe was the soft pillows and being able to feel the springs in my bed.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,We appreciate your feedback and are pleased to hear that you had a wonderful stay. We apologize for the discomfort you experienced with the pillows and the bed. Your comfort is important to us, and we will take your comments into consideration to improve our guests' experiences. Thank you for choosing our hotel, and we hope to welcome you back in the future with more comfortable accommodations.Sincerely,Hotel Manager

6/10 - 괜찮아요

Debra 님, Richland

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Smelled horrible. Highly industrial cleaners smell in the room. Gave my husband a headache
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant odor you experienced in your room. This is not the experience we want for our guests, and we will investigate and address this issue to ensure it doesn't happen in the future. Your comfort and satisfaction are important to us, and we hope you'll consider staying with us again in the future for a better experience.Sincerely,Hotel Manager

4/10 - 별로예요

Gayoshi

가족 여행
별로예요: 청결 상태, 객실의 편안함
The cleaning of the rooms were not thorough. The lady taking care of breakfast was wonderful. the front desk staff had no energy and was not very pleasant.
2023년 9월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,We appreciate your feedback on your recent stay. We're glad to hear that you had a positive experience with the breakfast service. However, we're sorry to hear about the issues with room cleanliness and the front desk staff. We take your comments seriously and will work on improving in these areas. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,Thank you for leaving a 5-star review on Expedia. We are pleased to hear that you had a wonderful experience during your stay. If you have any more feedback or comments to share, we'd love to hear them. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the room-very clean, comfortable and it was great having the jetted tub & fireplace. A little pricy, but worth the extra bucks.
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,We're delighted to hear that you enjoyed your stay in one of our rooms with a jetted tub and fireplace. We appreciate your kind words and positive feedback about the cleanliness and comfort of your room. Your satisfaction is important to us, and we're glad to have provided a great experience. If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Didn't actually get to stay in the hotel since we had a family emergency the week prior and they would not let me cancel. Actually, I could have canceled with no refund but I'm sure they would have rented to room again! I was able to check in on our arrival date because we were close in the area that day
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Guest,We are truly sorry to hear about the family emergency that led to your change of plans. We understand that such situations can be difficult, and we apologize for any inconvenience you may have faced with your reservation. Please know that our cancellation policies are in place to manage room availability, and we aim to offer the best service to all our guests.If you ever plan to visit our hotel in the future, please let us know, and we will do our best to make your stay as comfortable and hassle-free as possible.Sincerely,Hotel Manager

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ehhh! I wouldn't stay again.
A little background: I stayed here for a business trip. I was working with someone that lives local, so I didnt have a vehicle. This hotel needs a remodel. The furniture needs replacing. Carpet is old and worn. I booked the room through a website, so they gave me the handicapped room(which isn't unusual, being it's a room that tends to be unoccupied most days), but this room needed a good cleaning. Case in point, I was using the toilet and noticed a brown smudge on the side of the bowl that faces the wall. Now, it could've been pudding, but I don't think so. I asked the front desk for a thorough cleaning, while not mentioning the "smudge" and when i got back later that day, the smudge was still there. I only ask once and if it isn't resolved, I won't ask again' I'll just write a review like this. I was also told that since C19, you now have to ask for daily house keeping if you want it. This may be the norm in many places, but I would have liked to been asked when checking in.
2023년 8월에 3박 숙박함

8/10 - 좋아요

Gerald

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Gerald,Thank you for taking the time to share your feedback. We're glad to see you had a positive experience during your stay. If you have any specific suggestions for how we can earn that extra star next time, we'd love to hear them. We look forward to serving you again in the future.Sincerely,Hotel Manager