What bothered us the most was the lack of customer service and how unpleasant the staff was, as if the guests were an inconvenience. For the amount of stay we did here, it was disappointing!
And now to the horror of room 219!!!
Pros: best room view in the hotel in my opinion, right next to pool, awesome scenic view, big patio space.
Cons: A/C was not cooling the first night so we were relocated to a room with a wall view until maintenance replaced the motor the following day, long story short the room finally cooled down by day 3. The room smells like sewage, everyday and night it’s nauseating. The first night that we slept in a different room, it did not smell like sewage and the room was freezing cold. So I do believe it is an isolated issue.
Additional FYI’s: coffee is served at room temp (must ask to have hot), towels are not replaced when the room is turned over, parking is awesome, just park upfront and they will take care of the rest, walking distance to beach (a million steps but worth it) and restaurants,