건물 디자인

엠버시 스위트 바이 힐튼 몬테레이 베이 시사이드 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1143개 이용 후기 중 670개" "
평점 8 - 좋아요. 1143개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 1143개 이용 후기 중 93개" "
평점 4 - 별로예요. 1143개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1143개 이용 후기 중 46개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Happy
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 21일
Dear Brenda, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Teri Owens, GM

8/10 - 좋아요

Ma Jhoecel

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet and safe
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Ma Jhoecel, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Teri Owens, GM

10/10 - 훌륭해요

WHITNEY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear WHITNEY, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

10/10 - 훌륭해요

Hakim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great and excellent except the elevators were slow and took time to get up to the top floors.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear Hakim, I’m happy to learn that you found everything great and excellent. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Best, Teri Owens, GM

8/10 - 좋아요

Amardeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel but there are too many additional fees on top of the nightly rate such as parking fee, destination fee, and resort fee.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 11일
Dear Amardeep, We are thrilled to hear from you and sincerely appreciate your review. We are delighted that you enjoyed your stay with us. However, we are sorry to hear about your frustration with our amenity fees, and we have made a note of it. We value feedback like yours as it enables us to improve our services and enhance the experience of our future guests. Best, Teri Owens, GM

8/10 - 좋아요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beginning to show its age, but still nice. Front desk staff can be standoffish at times.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Judith, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Teri Owens, GM

10/10 - 훌륭해요

Dominic 님, Concord

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and spacious rooms. Breakfast has a great variety of food. Close to local attractions and sights. Would definitely stay here again.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Dominic, We are thrilled to hear such positive feedback! Thank you for taking the time to leave us a generous review. Most importantly, we truly appreciate your patronage and it was our pleasure to host you. We hope you will have the opportunity to visit us again in the near future. Best, Teri Owens, GM

10/10 - 훌륭해요

Carmelo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Carmelo, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Teri Owens, GM

8/10 - 좋아요

Alyssa

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super safe and kid friendly. Breakfast buffet was 8/10. Super great options and strong coffee. No hot tub but warm pool for cool spring days. Dog park and Safeway very close. I would stay against best option with an indoor pool!
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Alyssa, It is wonderful to hear that you had a nice experience with us and are considering staying with us again! I will make sure to pass on your kind feedback to our entire staff. Our team works hard to ensure our guests feel comfortable and it's great to know that we have succeeded in your case. Thank you for choosing us and we hope to see you soon! Best, Teri Owens, GM

2/10 - 너무 별로예요

manoj

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was disappointing..
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear manoj, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Teri Owens, GM

8/10 - 좋아요

Alessandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff was courteous and super nice, especially the staff for the morning breakfast, very helpful, keeping the area although the many guests that they had to attend. In particular In particular George T. was super friendly and nice to everyone
2024년 3월에 7박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Alessandra, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens, GM

10/10 - 훌륭해요

Marysol

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the last place we booked when the slide cut off access to Big Sur last week. So glad we did. We were going to extend our stay at the garden inn but figured a change of scenery would be good. Omg! So glad we did as it was an amazing stay. Loved the hotel and staff. Wow… looking back the staff really were kind and friendly made the visit.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Marysol, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and property. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Teri Owens, GM

8/10 - 좋아요

Yevgeniya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is good, room was clean and spacious
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Dear Yevgeniya, Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon! Best, Teri Owens, GM

6/10 - 괜찮아요

Rami

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No room service?? Why did I’ve to ask for it while it should be done on a daily basis. Also some employees have artitude and not pleasant. Specially the one working in Starbucks. Be pleasant and joyful to attract more customers.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 6일
Dear Rami, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Teri Owens, GM

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice family place
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Dear Luis, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Teri Owens, GM

8/10 - 좋아요

marianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Nice suite set up.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 4일
Dear marianne, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and suites. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Teri Owens, GM

8/10 - 좋아요

victor 님, goleta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and updated
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear victor, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Teri Owens, GM

8/10 - 좋아요

Eric

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 편의 시설/서비스
Loved our suite with a great view of the bay. Also love the breakfast. Will stay here again!
2024년 3월에 5박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Lisa, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Teri Owens, GM

10/10 - 훌륭해요

Victor

2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Serg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Dear Serg, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Teri Owens, GM

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for families
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear David, We appreciate your positive feedback and would like to extend a warm welcome for you to visit us again anytime. Thank you! Best, Teri Owens, GM

10/10 - 훌륭해요

Eva

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful time and will soon come again. The employees were so accommodating and went above and beyond to make me and my family comfortable. The employees who serviced the buffet and table areas were especially a great!
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Eva, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Teri Owens, GM

10/10 - 훌륭해요

Alyssa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable with three kids
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Alyssa, What an excellent rating! I am thrilled to see that you had a comfortable stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Teri Owens, GM

4/10 - 별로예요

Juan

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Front desk staff were not very friendly and a lady was even rude when I let her know I had lost my key card. I’ve stayed at several embassy suites properties and this is was my worst experience as far as service. Also, the conditioner bottle in the shower was empty. Just a poor experience overall. I hope it’s just this location and not the direction of embassy suites is going.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Dear Juan, Thank you for bringing this to our attention. I would like to express my deepest apologies for the lapses in service that you experienced during your stay. We are committed to providing the highest level of hospitality and would like to assure you that we will take appropriate steps to prevent such lapses in the future. We value you as our loyal guest and hope to have another opportunity to deliver the exceptional stay that is the signature of the Embassy Suites experience. Again, I offer my apologies; please do not hesitate to contact us if you have any concerns or questions. Sincerely, Teri Owens GM

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Megan, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Teri Owens, GM

10/10 - 훌륭해요

BLANCA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time of many more stays at Embassy suites. The customer service was great very welcoming. The cleanliness of rooms and amenities was great. Definitely will book again.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 17일
Dear BLANCA, This is what we LOVE to hear; thank you for making our day! Our dedicated team members strive to provide comfort and friendly service to every guest, and it is wonderful to know we delivered! We hope you look forward to your next visit as much as we do. Best, Teri Owens GM

6/10 - 괜찮아요

LARRY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
didn't care for the remodel, i liked the greenery' the food wasn't up to the standards i recall
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Dear LARRY, We are sorry to hear that our updates and dining experiences did not meet your expectations. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Teri Owens GM

10/10 - 훌륭해요

Gennifer

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Meleisa

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Dear Melesia, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Teri Owens, GM

10/10 - 훌륭해요

Saman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here because my daughter's team had a meet. Overall i would say very friendly and professional staff.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 6일
Dear Saman, We wanted to express our gratitude for the kind rating you left us. Knowing that our team had a positive impact on your stay is truly thrilling and we appreciate your feedback. We enjoyed having you as our guest and hope to have the opportunity to welcome you back in the future. Best, Teri Owens GM

10/10 - 훌륭해요

Bradley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close proximity to all the sites to see.
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Dear Bradley, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens GM

10/10 - 훌륭해요

Madhu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Beth

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Beth, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

8/10 - 좋아요

Elizabeth 님, Lockwood

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
FFA was there the last two days - no fault of the facility. It was noisy and hard to have breakfast in the mornings since there were so many kids there. Staff managed as best they could due to the circumstances. Surprisingly, my room was nice and quiet though.
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 29일
Dear Elizabeth, Although there were some imperfections, I am delighted to learn that you had a pleasant stay. Thank you for taking the time to share your positive feedback with us and other travelers. We hope you will consider visiting us again for a flawless experience. Best, Teri Owens GM

4/10 - 별로예요

Sabrina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 29일
Dear Sabrina, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Teri Owens GM

10/10 - 훌륭해요

Julieta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very good, the breakfast, the snacks, very clean, the kindness of the people who work there are very friendly. Whenever I visit Monterrey I stay at this hotel.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Dear Julieta, Thank you for taking the time to share your experience and for speaking highly of our hotel! We are delighted to hear that you enjoyed our amenities and services. It means a lot to us that you chose to stay with us. We are thrilled to learn that we have earned your loyalty and we look forward to welcoming you back again soon. Best, Teri Owens GM

2/10 - 너무 별로예요

Russell

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Absolutely horrible customer service. We will never return here or any other Embassy Suites hotel. We had to move multiple times due to AC not working in our rooms. We did this with 4 children and the manager was not the least bit empathetic and never accepted responsibility. We brought the issue up early in the morning and were told it was resolved. When we returned it turned out the maintenance crew had looked at it for 5 minutes said it was fixed but actually did nothing. By this time we were told we could not get a a refund because it was after 11am and that it was company policy. It feels like they just lied to us long enough to make sure they could take our money.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Dear Russell, We apologize for the temperature control issues you experienced during your stay and for any unhelpful interactions with our associates. As a business that prides itself on warm hospitality and high-quality accommodations, we are disappointed that we fell short of your expectations. Your honest feedback is greatly appreciated and will be carefully reviewed so that we can make improvements and provide better service in the future. We hope that you will consider giving us another chance to show you that we value your satisfaction and are committed to making your stay as comfortable as possible. Sincerely, Teri Owens GM

10/10 - 훌륭해요

Nghiem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Dear Nghiem, We love making our guests feel welcome and helping them enjoy their time in Seaside. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Teri Owens GM

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The staff were all very friendly and proficient, but the facility is showing some wear and age. For good reason, it's a busy hotel with all the right amenities. But the overall facade is getting a bit worn. Corner moulding are falling off. Room carpets stained. Old, thin grout in the shower, toilet flush assembly broken in one bedroom. We had a good stay. Thank you for your hospitality 🙂
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Dear Ashley, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Teri Owens GM

10/10 - 훌륭해요

Jose F

가족 여행
I like the heated pool. There’s nothing I didn’t like.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 16일
Dear Jose F,We sincerely appreciate your choice to stay with us and for sharing your positive review. It is wonderful to hear that your experience with us was enjoyable in every aspect! We hope to be your preferred hotel whenever you visit the Seaside area. Best,Kevin SmithGeneral Manager

10/10 - 훌륭해요

Carlo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 22일
Dear Carlo, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Teri Owens GM

10/10 - 훌륭해요

Ryuji

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Ryuji, Thank you for your time in sharing your kind review and please visit us again. Best, Teri Owens, GM

8/10 - 좋아요

Yannan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 13일
Dear Yannan, We are thrilled you enjoyed your stay due to our convenient location! Thank you for the review and please visit us again. Best, Teri Owens GM

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place! Definitely will come back.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 12일
Dear Anna, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Teri Owens GM

10/10 - 훌륭해요

nataly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great proparty wiith clean rooms and helpful staff
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 8일
Dear nataly, Offering clean accommodations and helpful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Teri Owens GM

10/10 - 훌륭해요

FLOSSIE

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear FLOSSIE, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Teri Owens, GM

4/10 - 별로예요

Steve

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On 2/3, my wife and our three kids went to use the pool at the facility. Upon entering the pool area, I noted a man passed out next to the pool. He looked disheveled and there were towels and empty hard liquors shot bottles next to him. Initially, I thought it was a homeless person who had wandered into the facility. We left the pool area and told staff about the situation. Staff went to check on the man. We went to get a snack. We noticed the man come out from the pool area and he appeared upset. We noticed him throw paper towels against a wall near the hallway into the pool area. The man then disappeared. We waited some time and went back to the pool area. It had been cleaned up and the man was gone. Roughly 10-15 minutes later, my wife started screaming for me to get the kids out of the pool area. Both her and my oldest (6 years old) could see through a glass window into the gym area, where the man (same from the pool) was throwing gym equipment around the room and banging items off the wall. He looked very agitated. I grabbed my youngest (8 months old) while the others followed. The door to the gym shared a common hallway with the door to the pool, so we didn’t know whether the man would be coming into the hallway when we were coming out. We all ran to the front desk and let the front desk clerk know what was going on. My wife and kids were soaking wet and my middle child (3 years old) was screaming and terrified. We were told the man was a guest. We hurried to our room.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 6일
Dear Steve, My sincere apology that an inconsiderate guest interrupted the comfort of your experience while you and your family were trying to enjoy our pool. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Teri Owens GM

10/10 - 훌륭해요

Althea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We will return!
It was great! We enjoyed all the complimentary amenities and the friendliness of the staff. Bathroom wasn’t completely clean the way I would have appreciated it to be. Just some areas that had residue of old gunk in the cracks :/ might need to be touched up with re-caulking and scrubbed. Wasn’t going to be picky though because the room overall was great and they even gave me top floor :) Shower was weird… the condensation came up to the ceiling and dripped all the way to the other side of the floor. Probably just the foundation of the building which I understand.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 22일
Dear Althea, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Seaside at our Embassy Suites by Hilton. Please know that we are ready and waiting to welcome you back anytime you return to the area. Best, Teri Owens General Manager