외관

라 퀸타 인 & 스위트 바이 윈덤 뒤마 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 573개" "
평점 8 - 좋아요. 1000개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 90개" "
평점 4 - 별로예요. 1000개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 34개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

FRANK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear FRANK,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Barbara

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to a walking trail at the Window on the Plains museum which was really nice. We were also able to walk to the Plaza Mexican restaurant which was very good. The staff and other guests were very nice and accommodating to our dog.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Barbara,Thank you for your feedback and positive rating! We're glad to hear that you enjoyed the proximity to the walking trail and the nearby restaurant during your stay. It's also great to know that our staff and other guests were accommodating to your dog. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

ALEXIS

가족 여행
별로예요: 직원 및 서비스
The pool was to warm
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear ALEXIS,We apologize for any inconvenience caused by the pool being too warm. We will investigate and address this issue promptly to ensure that the pool temperature is comfortable for all guests. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 - 훌륭해요

José

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean hotel!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 17일
Dear José,We're delighted to hear that you found our hotel super clean! Thank you for the positive feedback, and we hope to welcome you back again soon for another excellent stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

jeremy p

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Jeremy p,Thank you for your positive feedback! We're glad to hear that our staff made your stay pleasant. We strive to provide excellent service to all our guests, and we appreciate your recognition of our efforts. If you have any suggestions or if there's anything else we can do to enhance your experience, please feel free to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Joaquin

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Joaquin,We appreciate your visit and the positive review you left us with (5 stars). It is very energizing. When we receive such high ratings, we are proud and inspired to provide better service. I am excited to see you around again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Nancy

They need to clean and refresh entire property
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Nancy,Thank you for your feedback. We take cleanliness and guest satisfaction seriously. Rest assured, we will address your concerns and work to improve our property to provide a better experience for all our guests. We appreciate your input.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angela

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Angela,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Alejandro,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 - 좋아요

Angela 님, Norman

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean, and the staff was nice. It was good for a quick overnight stop on a long road trip.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 17일
Dear Angela,Thank you for taking the time to share your feedback with us! We're glad to hear that you found the room clean and our staff nice. We understand the importance of a comfortable stop during a long road trip, and we're pleased that we could provide that for you. If your travels bring you back our way, we'd love to welcome you back for another stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Frances

반려동물 동반 여행
I have stayed here on numerous trips. It’s a great place to stay. Hotel is clean, staff is always friendly and polite and it is conveniently located.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Frances,Thank you for your feedback and continued loyalty! We're delighted to hear that you've had consistently positive experiences during your numerous stays with us. Providing a clean environment, friendly and polite staff, and a convenient location are top priorities for us, and we're thrilled that we could meet your expectations in these areas. We appreciate your kind words and look forward to welcoming you back again soon for another great stay! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Rachelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Rachelle,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

6/10 - 괜찮아요

Terri

가족 여행
좋아요: 직원 및 서비스
Needs some TLC, good location.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 23일
Dear Terri,Thank you for your feedback and rating. We appreciate your acknowledgment of our good location. We take your comments seriously and will work towards addressing areas that need improvement to enhance your future experiences. If there are specific aspects you'd like us to focus on, please feel free to share. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was set back from the highway - reducing noise. I was surprised it had happy hour (even though I did not partake). Breakfast was good. Coffee was good. I could hear a couple talking behind my headboard but I was so tired, I went right to sleep.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 19일
Dear Terry,Thank you for the 5 out of 5 rating and the positive feedback about your stay! We're pleased to hear that the location set back from the highway helped reduce noise, and we're glad you found the surprise happy hour, breakfast, and coffee to be enjoyable. We apologize for any noise disturbance you experienced, but it's great to know that you were able to rest well despite it. We appreciate your feedback and look forward to welcoming you back for another great experience! Safe travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

michael 님, Dallas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Michael,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Lynda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place for the price. Room was more updated than I expected
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Lynda,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a nice place for the price and that the room exceeded your expectations in terms of updates. We strive to provide a great value for our guests, and we're glad you enjoyed your stay. We appreciate your rating and look forward to the opportunity to host you again in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Benjamin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Terribly cold night, heating needs major repairs
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Benjamin,We apologize for the discomfort you experienced due to the heating issues during your stay. Your feedback is valuable, and we assure you that we are addressing the problem promptly to ensure a more comfortable environment for our guests. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Frances

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Frances,I appreciate your 5-star review. We aim for complete guest satisfaction, so I am delighted you felt that way. You obviously agree with us that we should offer our guests an excellent balance of comfort, convenience, amenities, and value. I hope you will stay with us if your travels bring you back to this area. It is a true pleasure to be in this business, serving customers like you.Sincerely, Hotel Manager

10/10 - 훌륭해요

audrey

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 14일
Dear Audrey,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Hussain

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
some of the breakfast items were not stocked properly, namely the waffle batter and the kids could not have their favorite breakfast. It wasnt even busy so our expectation was that the attndant would be restocking regularly or be around for us to request.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Hussain,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the breakfast items not being stocked properly, particularly the waffle batter. Your expectations are valid, and we appreciate you bringing this to our attention. We'll address this matter with our team to ensure better service, even during slower times. If there's anything else you'd like to share, or if there's anything we can do to make your future more enjoyable, please let us know. We value your feedback and strive to improve our services.Sincerely, Hotel Manager

4/10 - 별로예요

Geoffrey

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Geoffrey,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 - 훌륭해요

Hanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great one night stay on our long distance trip. The breakfast was great! The bathrooms could use a little TLC but other than that it was great.
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Hanna,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a great one-night stay during your long-distance trip and enjoyed the breakfast. Your feedback about the bathrooms is valuable, and we'll certainly take it into consideration for improvement. We appreciate your positive comments and hope to provide you with another excellent stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Charles 님, Houston

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Charles,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Vicky

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Staff could have been more helpful. Only one cart in the entire hotel
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Vicky,Thank you for your feedback and for taking the time to share your experience with us. We apologize for any inconvenience you experienced with the limited availability of carts and for not receiving the level of assistance you expected from our staff. Your comments are valuable to us, and we'll address these issues internally to ensure they are resolved and don't happen again in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience during your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

jo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Dear jo,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Regan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Regan,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Rivemar

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Rivemar,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

4/10 - 별로예요

Bobbi

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Dumas La Quinta drive on by
Hotel is old and tired. Our bathroom sink had a crack in it. The tub’s epoxy coating was coming off and it looked dirty where epoxy was missing. The shower head needed to be replaced. To charge $133 per night for a room that needed maintenance is a rip off. The bed was comfortable and lines where newish, thank goodness.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 24일
Dear Bobbi,Thank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay, and we regret any inconvenience caused. We take your concerns seriously and have addressed them with our maintenance team to ensure immediate improvements. Your comments are invaluable as we strive to provide a comfortable experience for all our guests. We appreciate your acknowledgement of the comfortable bed and new linens. Please consider giving us another chance, as we are committed to delivering a more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Kevin 님, Ennis

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great overnight stop on a road trip. Only there for the night. It is pet friendly and that was a must on this trip.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Kevin,Thank you for the 5-star rating! We're delighted to hear that your overnight stop at our hotel was great and that our pet-friendly policy was a must for your road trip. If there's anything more you'd like to share or if you have any suggestions, please feel free to let us know. We appreciate your positive feedback and hope to provide you with another excellent stay in the future! Safe travels on your road trip!Sincerely, Hotel Manager

10/10 - 훌륭해요

Heather

가족 여행
Always great!
Always a great place to stay on our way to Colorado or back home to Texas.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Heather,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that our hotel is always a great place for you to stay, whether on your way to Colorado or back home to Texas. We appreciate your loyalty and positive feedback. If there's anything specific you enjoy or if you have any suggestions, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Craig

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Craig,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 - 훌륭해요

gloria jean

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear gloria jean,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 - 괜찮아요

Cynthia 님, Colorado Springs

연인과의 여행, 반려동물 동반 여행
We were given the room that was requested, and it was nice. Unfortunately, the heater didn't work, and we couldn't get it to reset. So we had to move to another room and it wasn't as nice. The bathroom didn't have any towels, there was bluing in the toilet and some hair on the tank of the commode, I was concerned if the room had been cleaned? But the beds were made up nicely, I guess at least a part of the room was clean. It was an inconvenience to have to pack our luggage again, and then had to take the towels from our first room to the new one.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Cynthia,We apologize for the inconvenience you experienced during your stay, including the issues with the heater and the cleanliness of the second room. Your feedback is valuable, and we will address these issues with our team to ensure a more seamless and pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to make it right on any future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

Heidi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was very clean and quiet. Everyone that worked there was friendly. The free breakfast was delicious. We would definitely stay there again.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Heidi,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that your room was clean and quiet, the staff was friendly, and you enjoyed the delicious free breakfast. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
Great place to stay! Cozy atmosphere, very clean and very comfortable beds. Nice and quiet. The breakfast was top notch: sausage, bacon, eggs, biscuits, waffles and lots of other options. Coffee never ran out while we were in the breakfast area, which was nice because there were a lot of people. Overall, a GREAT experience. Thank you.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Tamara,Thank you for the perfect 10 out of 10 rating and the fantastic review! We're thrilled to hear that you had a great experience with us. It's wonderful that you enjoyed the cozy atmosphere, clean and comfortable beds, and top-notch breakfast with a variety of options. We appreciate your positive comments about the breakfast area and are glad you had an overall great stay. Thank you for choosing us, and we look forward to hosting you again in the future! Sincerely, Hotel Manager

10/10 - 훌륭해요

Zul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Zul,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Ron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was good
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Ron,Thank you for the 5 out of 5 rating! We're glad to hear that you had a positive experience with our service. If you have any additional comments or if there's anything specific that stands out to you, feel free to share. We appreciate your feedback!Sincerely, Hotel Manager

10/10 - 훌륭해요

Melissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Melissa,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 - 좋아요

Ashley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Ashley,Thank you for the feedback! We're glad to hear that your experience was good. If there are specific aspects you enjoyed or if there's anything we can improve to make it a 5-star experience next time, please let us know. We appreciate your input!Sincerely, Hotel Manager

10/10 - 훌륭해요

Barbara

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice overnight. Walking trail next door very nice with dog. Walked to the Plaza Mexican restaurant and it was very good.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Barbara,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a nice overnight stay and enjoyed the walking trail next door, especially with your dog. It's great to know that you had a positive experience at the Plaza Mexican restaurant. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Terrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice but walls so thin I could hear the people next door clearly. Breakfast had some variety and the person in charge kept a steady stream of fresh bacon and biscuits. There was a strong gas odor when we returned to our room after breakfast. It was very strong.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Terrie,Thank you for your feedback and the 4 out of 5 rating. We're glad you enjoyed the room and the breakfast variety. However, we apologize for the thin walls and the strong gas odor in your room. Your comments are important, and we'll address these issues to improve the overall experience for our guests. We appreciate your understanding and hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Keith,It is delightful to see that everything worked out well with your stay with us.Our team is overwhelmed to see the 5-star rating.It is a privilege to host guests like you.I eagerly await your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kenneth

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Kenneth,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kristin

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Want to start by mentioning the property is in that part of Texas where it smells a bit (a whole lot) like manure. When the wind blows it almost knocks you out. The property itself was okay but our room was not. They had previously replace 3 boards of the floor and the rest of the floor was water boarded/water flooded. The floor felt like it had holes and you were going to fall through any moment, we had to keep reminding ourselves to walk around the bad spots seeping into the floor. The check out person did not care. They said they’ve been awaiting it to get fixed. It was on the 4th floor.. shouldn’t put anyone in the room until completely fixed. It felt dangerous and unsafe with health hazards such as water underneath the floorboard. Thank goodness we stayed one night as it was all we needed. No doggie bags so dog land minds, everywhere. Small strips of grass so tough to walk around but appreciative of the dog accommodation to begin with. The only reason there is any stars is because the check in staff was wonderful. Otherwise, terrible experience. Especially with the check out staff that is aware and just doesn’t care. It is an exit of places/stores in middle of no where. The only food open late is fast food and the only fast food open past 11 was McDonald’s. Overall rough and would have rather stayed driving till the next town / hotel.
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Kristin,We sincerely apologize for the significant issues you encountered during your stay. Your detailed feedback is deeply concerning, and we regret that your experience fell far below our standards. The condition of your room's floor and the lack of responsiveness from the check-out staff are unacceptable, and we understand the impact it had on your stay. Rest assured; we are addressing these issues urgently to ensure they are resolved promptly. We appreciate your patience and understanding, and we sincerely apologize for any inconvenience caused. Your feedback is essential, and we hope to have the opportunity to make amends in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Melissa,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

Larry

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Larry ,Thank you for the 5 out of 5 rating! We're pleased to hear that you found the property nice. If there are specific aspects you enjoyed, or if there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

8/10 - 좋아요

Martha

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 17일
Dear Martha,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Israel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Israel,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yes
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Juan,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jared

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was exactly what I expected it to be. Nothing noted that I did not like.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Jared,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that your experience was exactly as expected and that there was nothing you disliked. We appreciate your feedback!Sincerely, Hotel Manager