이집트산 면 시트, 객실 내 금고, 다리미/다리미판, 침대 시트

슈어스테이 호텔 바이 베스트 웨스턴 시사이드 몬테레이 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 275개" "
평점 8 - 좋아요. 1001개 이용 후기 중 364개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 166개" "
평점 4 - 별로예요. 1001개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 101개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

CHANGWON

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 31일
Hello CHANGWON,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 29일
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 26일
On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Manager 님, 2019년 3월 12일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 - 좋아요

실제 이용하신 고객

2018년 12월에 1박 숙박함
답변 제공: Manager 님, 2018년 12월 25일
On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Dawn,We're delighted to hear you had a pleasant stay with us! Should you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Bianca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Large and renovated room.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Bianca,We are thrilled to hear you had a positive experience with our friendly staff and enjoyed your spacious, renovated room. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.

8/10 - 좋아요

bruce

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
I said limited dining above but I mean that there weren't a lot of seating options in the breakfast area. But overall, great staff & nice spot.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Bruce,I appreciate your feedback regarding the breakfast area seating options. We're glad you found our staff great and enjoyed the location. We'll certainly consider your input to enhance the breakfast experience. Looking forward to hosting you again soon!

2/10 - 너무 별로예요

Angelica

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unfortunately this place is just filthy.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Angelica,We're truly sorry to hear about your experience. Cleanliness is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll address the issue promptly to ensure a better experience for our guests in the future. If there's anything else we can do to improve, please don't hesitate to let us know.

10/10 - 훌륭해요

maureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Maureen,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcome our guest's ideas and suggestions. Hope to see you very soon!

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to the freeway
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Maria,We're pleased to hear you found our hotel conveniently located near the freeway. Your feedback is valuable to us as we strive to provide a convenient experience for all our guests. We appreciate you taking the time to share your thoughts and hope to welcome you back soon.

4/10 - 별로예요

James

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heater does not work when temp will be 40⁰ tonight. Turns on after being set to 72⁰ and turns off in under 30 seconds of running. Will not turn back on unless thermostat remote is altered. Called Ftont Desk at 8:22 pm. No response. Left detailed message with cell #. No response. Front Desk hours are 8 am - 10 pm. Walked to Front Desk. Doors locked. Lights off. Inappropriately freezing!
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi James,We apologize for the inconvenience you experienced with the heater during your stay. Your comfort is our priority, and we regret that we fell short of meeting your expectations. Rest assured, we'll address the maintenance issue promptly and improve our communication process to ensure timely responses to guest concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neat small rooms.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Hi Kevin,Thank you for highlighting our neat small rooms. We strive to provide comfortable accommodations for our guests. We appreciate your feedback and hope to welcome you back for another pleasant stay.

6/10 - 괜찮아요

Cathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The only thing I liked about it that the room was clean but everything in the room was very small or lack of sitting area no table awkward areas to have coffee pot a chair in the corner and no table to sit at even if we took food back to the room, breakfast was terrible and not worth going
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Hi Cathy,We're glad to hear that you found the room clean, but we apologize for the inconvenience caused by the lack of space and amenities. Your feedback is valuable, and we'll consider it to improve our accommodations. We're sorry to hear about your dissatisfaction with breakfast, and we'll work to enhance the dining experience for our guests. Thank you for sharing your thoughts, and we hope to have the opportunity to exceed your expectations in the future.

8/10 - 좋아요

Kate Ashley

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a really nice option for the price
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Kate,We're thrilled you found our accommodations to be a great value for the price. Your satisfaction means a lot to us, and we look forward to providing you with another wonderful experience in the future. Thank you for choosing us!

10/10 - 훌륭해요

Brenda

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff, rooms were clean and area is very safe.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Brenda,Thank you for recognizing our amazing staff and their dedication to cleanliness. We're delighted you felt safe in our area. Your satisfaction is our priority, and we hope to welcome you back for another excellent stay soon.

10/10 - 훌륭해요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Lucy,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

8/10 - 좋아요

David

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello David,We appreciate you choosing our hotel for your stay! If you have any concerns or feedback you'd like to share, please feel free to reach out to us so we can address them. We look forward to welcoming you back in the future!

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room on the first floor across from office was very noisy due to being on the street. It would be nice to supply guests with ear plugs.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 29일
Hi Richard,Thank you for bringing this to our attention. We apologize for the inconvenience caused by the noise from the street during your stay. Your feedback is valuable, and we'll explore options to mitigate noise disturbances, such as providing earplugs for guests. Our goal is to ensure a comfortable stay for all our guests, and we appreciate your understanding. Hope to have the opportunity to better accommodate you in the future.

10/10 - 훌륭해요

Jenna

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful and nice. Only slight inconvenience was there's no smoking on property. Simple solution was to take a short walk which was nice.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Jenna,We appreciate your feedback on our property and are glad to hear you found it beautiful. The comfort of all our guests is a priority, hence our no-smoking policy. We're pleased you were able to find a solution by taking a short walk. Thank you for choosing to stay with us!

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Someone hit our vehicle and left a dent on the fender. Possibly a suitcase
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Michael,We regret to hear about the incident with your vehicle. Please contact our management team directly to address this matter further. Thank you for your feedback, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Demetrio N

아이를 동반한 가족 여행
I liked the courtesy call and that they waited on us to get there. I also very much appreciated that they had almond milk since my son is allergic to milk itself. What I didn't like is that they didn't have extra blankets and that some of the breakfast items were expired.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Dear Guest,We're delighted to hear you appreciated our courtesy call and accommodation of dietary needs. However, we apologize for the oversight regarding extra blankets and expired breakfast items. Your feedback is invaluable, and we're addressing these issues promptly to enhance guest satisfaction. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

José

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property has many convenience stores accessible for your stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello José,We appreciate you taking the time to highlight the convenience of nearby stores during your stay. We aim to provide easy access to essentials for all guests to enhance their experience. Your feedback is valuable to us and we hope you had a pleasant time exploring the area.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Michael,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

8/10 - 좋아요

Yen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Yen, We appreciate you choosing to stay with us! If there were any aspects of your experience that we could improve, please feel free to reach out to us directly. We hope to welcome you back soon for an even better stay!

8/10 - 좋아요

Kristi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very affordable and easy in and out
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Kristi,We are pleased to hear that you found our hotel to be affordable and convenient for your needs. Your feedback is valuable to us! If you have any further comments or suggestions, please feel free to reach out to us.

4/10 - 별로예요

RENANTE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy neighbor and loud,squeaking above floor. We were not able to get sleep due to these reasons.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello RENANTE, We regret to hear about the disturbances during your stay and apologize for the inconvenience caused. Your feedback is valuable, and we encourage guests to report any disruptions for immediate action. Our team is available to address such concerns promptly to ensure a comfortable stay for all guests.

2/10 - 너무 별로예요

Victor

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Victor,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any feedback you may have so we can address any issues.

10/10 - 훌륭해요

Berlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My partner and I stayed here over the weekend. The breakfast option have plenty choices. The staff are very easy to talk to and friendly. The parking was good.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Berlyn,We're thrilled to hear that you enjoyed our breakfast options, found our staff accommodating, and had a good experience with parking during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable visit.

6/10 - 괜찮아요

Misty

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 21일
Hi Misty,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

2/10 - 너무 별로예요

Dalton

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Hello Dalton,We regret to hear that your experience did not meet your expectations. Please feel free to reach out to our hotel directly with any concerns so we can address them promptly.

2/10 - 너무 별로예요

Richard

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I spent $150 for a room with a jetted Tub only to find out that everything was dirty. The bathtub was dirty, walls were dirty, windows looked like they’ve never been clean, spiderwebs on the ceiling, loose hair on towels and in the ice bucket, and the chair that was in the room had dirt on the seat. The staff was nice but overall was not a pleasant time. Being in the military, it doesn’t take much to make me comfortable but the experience here was disappointing.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 12일
Hi Richard,We apologize for the cleanliness issues you encountered during your stay. Providing a comfortable and hygienic environment is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will promptly address these concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

luis

출장 여행
별로예요: 청결 상태
I didn’t like that some of the guess where up all night and made a lot of noise, couldn’t have a good sleep night.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello luis,We apologize for any inconvenience caused by the noise disturbance during your stay. Our team strives to ensure a peaceful environment for all guests, and we regret if this fell short during your visit. We appreciate your feedback and will address this with the appropriate departments to improve the overall experience for future guests. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Sunshine

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Sunshine, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us with any specific feedback so we can make improvements for our future guests. We value your input and would appreciate the opportunity to address your concerns.

2/10 - 너무 별로예요

Samuel

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mucho ruido en los cuartos
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Samuel, Lamentamos escuchar que experimentó ruido durante su estancia en nuestro hotel. Valoramos la comodidad de nuestros huéspedes y tomaremos esta preocupación en consideración para futuras mejoras. Agradecemos su feedback y le invitamos a contactar directamente a nuestra gerencia para abordar cualquier inquietud adicional. Estamos comprometidos en brindar una experiencia placentera a todos nuestros huéspedes.

10/10 - 훌륭해요

Mele k

좋아요: 청결 상태
Friendly and clean
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Mele k,Thank you for sharing your positive feedback! We're thrilled to hear that you found our hotel to be both friendly and clean. It's always our goal to provide excellent service and maintain a high standard of cleanliness. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

hector

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello hector,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out. We hope to welcome you back soon for another fantastic stay!

8/10 - 좋아요

Patricia 님, Simiane Collongue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Patricia, Thank you for choosing to stay with us! We hope you had a pleasant experience during your visit. Should you have any further feedback or suggestions, please don't hesitate to reach out to our hotel directly. We value your input and would love to ensure your future stays are even more enjoyable. We look forward to welcoming you back for another great stay soon!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Monterey Stay
The only drawback to our stay was the lack of water pressure in the shower.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the water pressure in the shower. Our team has been notified and will look into this matter further to ensure it is resolved. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Neil

연인과의 여행
A bit noisy as on a street with moderate traffic but understandable. Very clean room.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Neil,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by the street noise, as it is something beyond our control. However, we are glad that you found your room to be very clean. We strive to provide a comfortable and spotless environment for our guests. We appreciate your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

Alain

단체 여행
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Alain,Thank you for selecting our establishment for your recent stay. We value your feedback and would greatly appreciate hearing about your experience. Your insights are essential in guiding us toward necessary changes and improvements. We eagerly welcome any ideas or suggestions you may have as we strive to enhance our services. Our goal is to continually improve, and we hope to have the opportunity to earn your business on your future travels.

8/10 - 좋아요

Christina

2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Christina,We appreciate your recent stay at our hotel. If there is anything we could have done to improve your experience, please do not hesitate to reach out to us directly. We value your feedback and would love to have the opportunity to address any concerns you may have had. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We would stay here again!
Friendly staff, clean room with good wifi. Breakfast is good and filling. Walls are a bit thin, but not too much of a problem. Easy to get to Monterey activities. We would stay here again!
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Anne,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff friendly and enjoyed our clean rooms with good wifi. It's great to know that our breakfast met your expectations and provided a filling start to your day. We appreciate your feedback regarding the thin walls and will take it into consideration for future improvements. We look forward to welcoming you back for another enjoyable stay in Monterey!

6/10 - 괜찮아요

ZACHARY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Noisy, but comfortable, walking distance to food
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello ZACHARY, Thank you for staying with us. We hope you had a pleasant experience during your stay. If you have any specific feedback that you would like to share, please don't hesitate to reach out to us directly. We appreciate your patronage and look forward to welcoming you back in the future.

6/10 - 괜찮아요

marcelino

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello marcelino, We appreciate you choosing our hotel for your stay. We take our guests' experiences seriously and would love to hear more about your stay. Please feel free to reach out to us directly so that we can address any concerns or issues you may have had. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

Alan

출장 여행
No internet
Room was clean and comfortable Their internet reception was terrible and was not able to log on for work purposes.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Alan,We're glad to hear that your room was clean and comfortable during your stay. However, we apologize for any inconvenience you experienced with the internet reception. We understand how important it is to have a reliable connection, especially for work purposes. We will address this issue with our IT team to ensure better connectivity for future guests.

8/10 - 좋아요

Parmjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Parmjit, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Maria C

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 27일
Hi Maria C,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

8/10 - 좋아요

carie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The woman at the front desk was not very polite. The $100 deposit has not been remitted to my bank card after 6 days and counting. The 1 vending machine (soda) was broken. The room was nice and clean.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 21일
Hi Carie,Your feedback about the front desk service is noted, and we are addressing it internally to improve our guest interactions. Regarding the deposit delay, we are actively investigating the issue to expedite the process. We appreciate your acknowledgment of the clean room and regret any inconvenience caused by the vending machine; we will promptly address this matter. Thank you for bringing these concerns to our attention.

10/10 - 훌륭해요

Ruben

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay very close to everything and good eats
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 15일
Hi Ruben,Thrilled to hear you enjoyed your stay and found our location convenient. It's fantastic that you had access to everything and enjoyed the local dining options. Thank you for choosing us, and we look forward to welcoming you back for another great stay!