Dear Ina, We are sorry that your room was not met with our excellence in housekeeping service; I have taken note. Additionally, please accept my sincere apology that the fire alarm interrupted the comfort of your stay. This was an extraordinary circumstance not indicative of our norm, so we hope that you will reconsider a return visit. We’d love the opportunity to leave you with a more favorable impression. Sincerely, Michael Pitstick, GM

Dear kevin, We sincerely apologize for any discomfort caused by the odor in your room and our inability to meet our high standards of service. We understand that our guests' satisfaction is paramount, and we regret that we fell short on this occasion. Your feedback is invaluable, and we promise to use it to enhance our services for all our guests. We appreciate your valuable time in sharing your review with us and look forward to welcoming you back soon with an improved experience. Sincerely, Michael Pitstick, GM

Dear Drucilla, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. We appreciate your feedback and will share it with our management team to make the necessary improvements. We hope to host you again for a WOW experience. Sincerely, Michael Pitstick, GM

Dear Benjamin, We are deeply sorry for our failure to fully provide alternative pillows, for not meeting your accommodation needs with the high-quality maintenance care we aim for, and for the unhelpfulness of our associates. We value your feedback and will use it to enhance the experience of future guests. Thank you for sharing your thoughtful reflections with us. Sincerely, Michael Pitstick, GM

Dear Serghei, Thank you for taking the time to share your review. I want to offer my sincere apologies for the poor level of service you received during your visit. I have taken note of your feedback and shared it with our team. We are committed to improving and hope that you will consider visiting us again to experience better customer service. Sincerely, Michael Pitstick, GM

Dear Laura, We appreciate your feedback regarding the cleanliness of our accommodations, but we are sorry to hear that they did not meet your expectations. We also apologize for any inconvenience caused by our parking fee. We have a separate fee for guests who do not have vehicles. We value your business and we hope to have the opportunity to welcome you back soon. Sincerely, Michael Pitstick, GM

Dear Lisa, We sincerely apologize for your experience. This is not up to our usual standards. I have taken note of your valuable comments regarding the cleanliness of the room and would like to express our gratitude for providing us with this feedback. It is of great importance to us and allows us to monitor and improve. Thank you for choosing to stay with us. Sincerely, Michael Pitstick, GM

Dear Josey, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michael Pitstick, GM

Dear Shaffer, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Michael Pitstick, GM

Dear Mary, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. Please find a reason to visit again soon. Best, Michael Pitstick, GM

Dear Aysia, We aim to be transparent about our parking fees, but we apologize for falling short in this area. Your feedback is highly appreciated as it helps us to improve our communication. We hope to have the pleasure of hosting you again and providing a more enjoyable experience. Sincerely, Michael Pitstick, GM

Dear Stacey, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and common areas. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Michael Pitstick, GM

Dear Cliff, I am sorry to hear that noise pollution disturbed your stay and for any cleanliness issues that you may have encountered. As our guest's satisfaction is our utmost priority, it pains me to know that we did not meet your expectations. We appreciate your feedback as it helps us to keep track of the guest experience. Thank you for taking the time to share your review with us. Sincerely, Michael Pitstick, GM

Dear Thomas, I apologize that you did not find our services to be of good value and that the quality of your room did not meet your expectations despite our best efforts to provide superior service. At our establishment, guest satisfaction is our top priority, and I am sorry that we fell short of meeting your expectations. We value your feedback as it helps us improve our services for future guests. Thank you for taking the time to share your review with us. Sincerely, Michael Pitstick, GM

Dear Nancy, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Michael Pitstick, GM

We are sorry to hear about your experience at the hotel, we will be working towards a renovation this July and we hope that you will give us a second chance.

Dear Shawn, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Michael Pitstick, GM

Dear Tracy, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Michael Pitstick, GM

Dear Stephen, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Michael Pitstick, GM

Dear Kimberly, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Embassy Suites for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to the Charleston area. Best, Michael Pitstick, GM

Dear Carlos, Thank you for taking the time to share your feedback. I’m pleased to hear our breakfast, your room, and our maintenance service made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Michael Pitstick, GM

Dear Catherine, We are always delighted when our guests tell us they plan to return to our hotel. It is wonderful to hear that you enjoyed your stay with us and we appreciate you taking the time to share your positive review. On behalf of the entire staff, we thank you for your business and look forward to welcoming you back soon. Best, Michael Pitstick, GM

Dear Lisa, Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Michael Pitstick, GM

Dear Wilbert, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Michael Pitstick, GM

Dear Rahsaan, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Michael Pitstick, GM

Dear Girlvester, Thank you for taking the time to write; I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. Again, thank you for your valuable feedback; rest assured we do review it as a team to ensure we are consistent in delivering an exceptional and comfortable stay for every guest on every visit. We hope you look forward to your next visit as much as we do. Sincerely, Michael Pitstick GM

Dear Ryan, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best. Michael Pitstick

Dear Milton, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Michael Pitstick, GM

Dear Mark, Thank you for sharing your positive experience during your stay with us. We greatly appreciate your kind words and recognition of our team's commitment to providing exceptional guest experiences. We look forward to welcoming you back soon. Best, Michael Pitstick GM

Dear beverly, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Michael Pitstick GM

Dear Don,Thank you for choosing our Embassy Suites Charleston Area Convention Center. We enjoyed having you as our guest, and we look forward to welcoming you again.Sincerely,Michael PitstickGeneral Manager

Dear Milton, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Michael Pitstick, GM

Dear Andre, Thank you for taking the time to write. I am delighted to hear of the comfort and convenience you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon. Best, Michael Pitstick General Manager

Dear Ronald, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Michael Pitstick GM

Dear Sierra, We appreciate you being our guest. I offer my sincere apologies if your recent visit did not meet our usual standards of excellence. We eagerly anticipate the opportunity to host you again, aiming to ensure that your next stay reflects the comfortable experience we are known for providing. Sincerely, Michael Pitstick GM

Dear Frank, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Michael Pitstick GM

Dear LARRY, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Michael Pitstick GM

Dear David, While we are pleased that your experience was ok overall, we apologize for not exceeding your expectations. I apologize that you did not find us to be a good value and for your extended wait to check in. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Michael Pitstick GM

Dear Nick, We deeply apologize for the inconvenience caused during your stay. I am sorry that we were unable to provide you with a room upon your arrival. This is not acceptable for us and we are constantly striving to improve the quality of our service. We hope that you will give us another opportunity to provide you with the exceptional experience our guests have come to expect. Once again, please accept our sincere apologies for any inconvenience caused. Thank you for taking the time to share your feedback with us. Sincerely, Michael Pitstick GM

Dear Marcia, Thank you very much for choosing our services and for sharing your feedback with us. I am sorry to hear that you had to wait for an extended period upon your arrival, which had a negative impact on your experience. We hope to have the chance to provide you with better service in the future. Sincerely, Michael Pitstick GM

Dear JOONSUK, Thank you for your time in sharing your kind review, and please visit us again. Best, Michael Pitstick, GM

Thank you for leaving a review, we really appreciate it!

Dear fred, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Michael Pitstick GM

Dear Jacqueline, I'm sorry to hear that we didn't meet your expectations during your stay. It's never our intention to leave our guests with a negative impression of our hotel. I apologize for any issues you experienced and look forward to the opportunity to make it up to you on your next visit. Sincerely, Michael Pitstick GM

Dear Shakarah, Thank you for this lovely review; your positive feedback lets us know that efforts across all departments are being noticed! I can’t wait to share your praise with the rest of our team, as it will serve as a reminder that their hard work is greatly appreciated. It was truly a pleasure hosting you, and we hope you’ll find another reason to visit again soon. Best, Michael PitstickGM

Dear Rogelio, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Michael Pitstick, GM

Dear Crystal, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Michael Pitstick, GM

Dear William W., Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Michael Pitstick, GM

Dear Lisa, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michael Pitstick, GM