룸, 킹사이즈침대 1개, 장애인 지원, 금연 | 템퍼페딕 침대, 책상, 암막 커튼, 다리미/다리미판

퀄리티 인 & 스위트 라운드 록 - 오스틴 노스 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 981개 이용 후기 중 301개" "
평점 8 - 좋아요. 981개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 981개 이용 후기 중 176개" "
평점 4 - 별로예요. 981개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 981개 이용 후기 중 112개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좀 놀랐다는...
여행하면서 미국 호텔 많이 이용해봤지만 이번엔 좀 놀랐습니다. 시트도 구김에 죽은 벌레까지 있어서 다시 교체해달라고 요청했고 아침제공도 다른 호텔에 비해 성의가 없었어요 빵하고 우유 커피 정도 있었습니다. 고속도로 옆이라 위치는 편했지만 반면 문열면 바로 소음이 좀 있었고요 전체적으로 별로였다고 평가하고 싶습니다.

10/10 - 훌륭해요

Sarah

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Sarah,We appreciate your feedback and will share it with our team for future improvements. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean comfortable room with a solid breakfast.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Sean,We're delighted to hear that you enjoyed your stay with us and found your room clean and comfortable. Our team works hard to provide a pleasant experience for all our guests. We're glad you also liked our breakfast offerings. Your feedback is greatly appreciated.

10/10 - 훌륭해요

ana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Night staff Sarah was very helpful. The room was very clean.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello ana,We're delighted to hear that Sarah provided helpful service and that you found your room clean during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Feel free to reach out to our management team with any further comments or suggestions you may have.

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, friendly staff, good location outside of Austin.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Kyle,We appreciate your positive feedback on our clean facilities, friendly staff, and convenient location outside of Austin. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

4/10 - 별로예요

Chris

연인과의 여행
Tv cord was bad so tv didn’t work and tried to get another pillow or two from house keeping but told me no they don’t have them?
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Chris,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the TV cord and housekeeping concerns internally. If you have any further comments or need assistance, please feel free to reach out to our management team. Thank you for sharing your experience with us.

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Luis, We appreciate your feedback and regret to hear about the issues you experienced during your stay. Your comments will be shared with our team for further review and improvement. Please don't hesitate to reach out to our management for any further assistance or feedback.

10/10 - 훌륭해요

Monica

Muy bien bueveria esta ai
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Monica,We appreciate you taking the time to share your feedback with us. If you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you again for staying with us.

8/10 - 좋아요

José w

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello José w,We're glad to hear that you had a positive experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address them. We hope to welcome you back again soon!

10/10 - 훌륭해요

Monica

가족 여행
Good
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello Monica,We appreciate you taking the time to share your rating with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 - 별로예요

Sharneika

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Sharneika, We appreciate you taking the time to review your recent stay. Please don't hesitate to contact us directly with any specific feedback you would like to share from your experience. Your opinion matters to us, and we would like the opportunity to address any concerns you may have had.

10/10 - 훌륭해요

Ashley

2024년 2월에 7박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Ashley,We're excited to hear that you had a fantastic stay with us! Please don't hesitate to reach out if you need any assistance in the future.

10/10 - 훌륭해요

Vivica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smaller than i thought in pictures and mostly won’t go back
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Vivica,We appreciate your feedback and regret to hear that your expectations were not fully met. If you would like to discuss your concerns further, please feel free to reach out to our management team. Your input helps us improve our guest experience.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Juan,We appreciate you choosing to stay with us and we are delighted to hear that you had a fantastic experience at our hotel. We hope to welcome you back soon for another memorable stay!

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Jamie,We are thrilled to hear that you enjoyed your stay with us! Your positive feedback is truly appreciated and we hope to welcome you back in the future.

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
No hot water for 1st day/night bc the shower faucet was installed backwards. Dated building but was refurbished on the inside. Be careful of parking lot space selection b/c lots of people walking around with no security in sight.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello John, We regret to hear about the water issue you experienced and apologize for any inconvenience caused. Our team regularly maintains our facilities to ensure a pleasant stay for all our guests. We appreciate your feedback about the parking lot and will address it with the relevant departments to enhance our guests' safety and comfort.

2/10 - 너무 별로예요

Lea

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Lea, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have, so we can address them accordingly.

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Nicole, We appreciate you choosing our hotel for your stay. We hope you had a wonderful experience. If there is anything specific you would like to share with us about your stay, please do not hesitate to reach out to us. We value your feedback and look forward to serving you again in the future.

8/10 - 좋아요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Randall,Thank you for taking the time to share your feedback with us. We regret to hear that your experience fell short of your expectations. Guest satisfaction is our top priority, and we appreciate your valuable input as it allows us to constantly improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.

8/10 - 좋아요

Carol Anne

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Carol Anne,We're thrilled to hear you had a positive experience at our hotel! Should you have any feedback to help us improve, please don't hesitate to get in touch. Safe travels!

10/10 - 훌륭해요

Sandra

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Sandra,Thank you for your kind words! We're glad to hear that you had a nice stay at our hotel. We strive to provide excellent service and a pleasant experience for all our guests. We appreciate your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

mario

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible place!!!! Don’t stay here
Terrible place!!! The whole room smelled moldy. At 8am housekeeping was going outside with cart through hallway very loud slamming doors, she then knocked at about 9 am and we told her that we were sleeping. She continued back and forth with cart and again at 1@ am began knocking at door and I told her we were still here she then continued to open the the door luckily we had the latch on so door did not completely open!! Check out is 11 am we told her she just closed the door balcony up.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello mario, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We strive to provide a pleasant experience for all our guests and take your comments seriously. Please know that we have forwarded your concerns to the relevant teams for further review and improvement. Should you have any additional feedback, we encourage you to reach out to our management team directly. We appreciate your understanding and hope to welcome you back in the future for a better experience.

10/10 - 훌륭해요

Yovanny 님, Conroe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Yovanny,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a great experience with us. We hope to welcome you back again soon for another exceptional stay. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 - 좋아요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Stephanie,We're delighted to hear that you had a pleasant stay with us! If there's anything specific you loved about your time at our hotel, please don't hesitate to share it with us. We value your experience and would love to welcome you back soon.

2/10 - 너무 별로예요

Carmen

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Carmen, We apologize for any inconvenience caused during your stay. We encourage you to reach out to our hotel directly to discuss any specific issues you may have encountered, as we are always striving to improve our guests' experiences. Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better stay in the future.

6/10 - 괜찮아요

Latrina

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Latrina, We appreciate your recent visit to our hotel. If there are any aspects of your stay that you would like to share with us, please feel free to reach out to our hotel directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Lashonne

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Lashonne,We are thrilled to hear that you had a wonderful experience during your stay with us! It was a pleasure having you as our guest and we hope to welcome you back soon for another exceptional stay. Please feel free to reach out to us with any further feedback or suggestions.

2/10 - 너무 별로예요

Cori

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was super sketchy and you could hear the freeway
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 1일
Hello Cori,Thank you for sharing your feedback with us. We understand that the location may not have met your expectations. However, we appreciate your time with us and hope you were able to enjoy the amenities and services provided. If you have any further concerns, please don't hesitate to reach out to our management team.

2/10 - 너무 별로예요

Srikar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Washrooms were not so clean
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 1일
Hello Srikar,Thank you for bringing this matter to our attention. We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to maintain a high standard of cleanliness throughout our hotel and will address this issue with our housekeeping team to ensure improvements are made.

10/10 - 훌륭해요

Chauncey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing
It was a great time
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Chauncey,Thank you for taking the time to leave us a positive review! We're pleased to hear that you had a great time during your stay with us. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Micah

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Micah,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

2/10 - 너무 별로예요

Edgar

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I woke up with bites on my arm.
답변 제공: Manager 님, 2023년 12월 26일
Hello Edgar, We apologize for any inconvenience caused during your stay. We take guest feedback seriously and have informed our housekeeping team to investigate this matter further. Please reach out to our management team directly so they can assist you accordingly.

10/10 - 훌륭해요

Haydi 님, Greenwood

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Haydi,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Pedro,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Lorenzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Lorenzo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

humberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello humberto,Thank you for taking the time to share your excellent experience with us! We are thrilled to hear that you had a wonderful stay at our hotel. Your positive feedback means a lot to our team and we strive to provide exceptional service to all our guests. Should you have any future inquiries or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

Sharon Y

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Sharon Y, We apologize for any inconvenience you experienced during your stay. It is important to us to ensure that all of our guests have a positive experience, so please reach out to our hotel directly to share any feedback you may have. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Osmany

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Osmany,We're thrilled to hear that you had a wonderful experience during your stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another fantastic stay.

8/10 - 좋아요

Travis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Over all it was a good stay
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Travis,Thank you for choosing our hotel for your recent stay. We are pleased to hear that you had a positive experience with us. We value your feedback and appreciate your time in sharing your thoughts. Should you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Jose

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome staffing
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Jose,Thank you for your kind feedback on our amazing staff. We strive to ensure that our guests have a memorable experience with exceptional service. Our team works hard to provide a comfortable and enjoyable stay for everyone. We appreciate your recognition and hope to welcome you back in the future.

2/10 - 너무 별로예요

Shayne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay
There was water leaking from the sink when we arrived and they tried to cover it up by putting a bucket under the sink and no maintenance looked or fixed it the two days we stayed there. The sofa bed also had mold. Then when we were leaving maintenance was working on the water pipe so we had to wait to shower before checking out. We had no advance warning that the pipes will be off for a little bit.
2023년 12월에 2박 숙박함
답변 제공: LW 님, 2023년 12월 5일
Thank you for taking the time to complete our online survey regarding your recent stay with us.You pointed out some very important things we should work on for the better experience of our guests and we would like to honestly thank you for bringing that to our attention. It is essential to respond to pest alerts as quickly as possible to avoid further undesirable incidents. Be assured we will inspect and fully investigate your feedback. I regret to hear that you did not enjoy your stay with us, as our main ambition is to make you feel at home, welcomed and safe.We hope to see you again when your travels bring you back to the area, so we can show you how we improved thanks to your feedback!

10/10 - 훌륭해요

sam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly
2023년 12월에 1박 숙박함
답변 제공: LW 님, 2023년 12월 5일
Thank you!

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable night.
Spent one night and was very comfortable.
2023년 12월에 1박 숙박함
답변 제공: LW 님, 2023년 12월 5일
Thank you!

8/10 - 좋아요

Alan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good. Breakfast needs more options. Only hot item was waffle
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Alan,Thank you for your feedback. We appreciate your positive overall experience. We will take note of your comment regarding breakfast options and consider expanding the offerings in the future to better cater to our guests' preferences.

10/10 - 훌륭해요

Pei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
they are good. very nice.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Pei,Thank you for your kind words! We greatly appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Osmany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Costos acequibles
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Osmany,Thank you for choosing our hotel for your stay! We're glad to hear that you found our rates affordable. We strive to provide our guests with a great value for their money. If you have any other feedback or suggestions, please feel free to reach out to us. We hope to welcome you back soon.

10/10 - 훌륭해요

Tristin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff
2023년 11월에 1박 숙박함
답변 제공: LW 님, 2023년 11월 20일
Thank you!

8/10 - 좋아요

Jermaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok
Not bad, comfortable enough stay
2023년 11월에 1박 숙박함
답변 제공: LW 님, 2023년 11월 12일
Thank you!

8/10 - 좋아요

Elena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Elena,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Monica,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had an exceptional stay at our hotel. Your kind words mean a lot to us and we appreciate your high rating. We strive to deliver outstanding service and it's always rewarding to know that we have succeeded. We look forward to welcoming you back in the future for another phenomenal stay!