I found the rooms to be quite unclean.
There was a fair amount of dust behind the microwave on top of the fridge, and there was some sort of liquid spill down the side of the fridge.
The edges of the bathroom sink were dirty as well as the tap.
The room hadn’t been vacuumed, and I found a random pill on the floor when we entered the room.
After 4 or 5 days being there, I asked if we could switch rooms because we had had two bad sleeps in a row because of the noise. There were dogs on one side of our room, and a dog across the hall from us who barked every time anybody walked by.
When I asked the manager, she immediately told me that she had to see the room right away.
When we got there she told me that it smelled like smoke ( it didn’t at all) neither my husband or I smoke and the room was fairly clean at that point, because I had cleaned it myself.
The manager was extremely unfriendly and unwilling to help. They were out of towels, most of the time that I asked when the housekeeper came by in the morning… so I would have to walk down to the front desk later on and pick some up most days.
The rest of the staff was pleasant.
But the manager definitely needs a lesson in customer service.
I wouldn’t stay there again nor recommend it