외관

호텔 필립스 캔자스시티 큐리오 컬렉션 바이 힐튼 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 483개" "
평점 8 - 좋아요. 1002개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 145개" "
평점 4 - 별로예요. 1002개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 76개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

YONG NAM

2022년 2월에 4박 숙박함
답변 제공: Hotel Phillips 님, 2022년 3월 24일
Hotel Phillips appreciates the review and hopes we can have you stay again so we can get that 10 out of 10 from you.

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
No microwave or fridge in rooms. Elevator took forever to open. Congested in area when you check in. No room for the lounge for us either night. Elevators very small barely able to fit with my back pack, bag and my 2 kids and luggage
2024년 4월에 2박 숙박함
답변 제공: Lynda 님, 2024년 4월 15일
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We do offer microwaves and fridge for each guest room; they are placed in your room upon request. Our Speakeasy is a very popular spot, I am sorry you were unable to get reservations for a table. I hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

10/10 - 훌륭해요

Jeff

가족 여행
좋아요: 편의 시설/서비스
Over all great, yet bed sheet was starting to rip room 2001, it’s a very old building also, staff was helpful & friendly & professional.
2024년 4월에 1박 숙박함
답변 제공: Lynda 님, 2024년 4월 8일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Thank you for letting us know about the sheet. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - 훌륭해요

Aa'Reyona 님, Grandview

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was welcoming. Valet service was swift. City view was nice. Accessibility to city was convenient. Speakeasy was a vibe. Decor was appealing and elegant. Bed was comfy.
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 4월 8일
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and was able to experience our speakeasy and the wonderful city. We look forward to your next visit with us!

10/10 - 훌륭해요

Shontez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our preferred KC hotel. Doesn't disappoint
2024년 3월에 2박 숙박함
답변 제공: Lynda 님, 2024년 4월 8일
Thank you for staying with us during your recent travels to Kansas City. We love to hear we are the preferred KC Hotel. We appreciate you sharing this feedback with us and hope to welcome you back in the future.

10/10 - 훌륭해요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Lynda 님, 2024년 4월 5일
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 - 괜찮아요

Kyrstin

2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 4월 3일
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

4/10 - 별로예요

Sierra

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The hotel itself was lovely. But we paid for the Le Petit Chef experience last night and visited the Taveronna for brunch this morning. Both had cold inedible food. Service at Taveronna was awful, giving my finacee runny scrambled eggs cold biscuits and gravy. Myself got the French toast also cold. The Le Petit experience was no better. A couple left our table after the 3rd course. The seafood course was cold. The steak portion well done and dry. The crème brûlée cold and runny. And we had to pay BEFORE we ate. Then they serve abysmal drinks from a rinky dinky bar set up in what looks like a storage facility with some tables slapped in. I would love to come back to the hotel but the food was awful and the staffing in those food environments very unprofessional.
답변 제공: Lynda 님, 2024년 4월 1일
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. That is defiantly not the memory we are wanting out guests to leave with. We truly hope for the opportunity to welcome you back for a better experience in the future.

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Location!!
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 4월 1일
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.

4/10 - 별로예요

Lawrence

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Two of three small elevators were down Long lines to access floor and room. Three of four mornings the lobby coffee was empty. Ive had wonderful Curio Collection experiences but not this in KC.
2024년 3월에 4박 숙박함
답변 제공: Lynda 님, 2024년 4월 1일
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - 훌륭해요

Leslie

2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 4월 18일
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 4월 1일
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

6/10 - 괜찮아요

Trevor

연인과의 여행
좋아요: 편의 시설/서비스
Very small rooms.
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 28일
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. I do see you reserved a Queen Petite room which is our smallest room. We hope that you will allow us another opportunity to show you one of our larger rooms when your travels next bring you back to Kansas City.

8/10 - 좋아요

Kristen

좋아요: 청결 상태, 직원 및 서비스
Neat Hotel, unfortunately elevator troubles while we were there.
2024년 3월에 3박 숙박함
답변 제공: Lynda 님, 2024년 3월 28일
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. The elevators going down is an unfortunate situation. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 28일
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a cute place
2024년 2월에 2박 숙박함
답변 제공: Lynda 님, 2024년 3월 25일
Thank you for sharing your thoughts about our quaint little hotel. We look forward to hosting you during your stay.

10/10 - 훌륭해요

Angela 님, Butler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 24일
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 - 좋아요

Connor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My shower had a pretty bad smell to it. Elevators felt slower and not the most reliable. Very nice and clean, though.
2024년 3월에 2박 숙박함
답변 제공: Lynda 님, 2024년 3월 23일
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice hotel. But considering there is a restaurant and food event I was shocked there was no microwave or fridge in the room. Toilet paper roll broken
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 23일
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We defiantly have those amenities for our guest upon request. We will make sure we add those to our website. We will review your valued feedback with our hotel team, and we hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Lynda 님, 2024년 3월 23일
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 - 좋아요

Kent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice older hotel. Has some great old features. Our stay was great.
2024년 3월에 3박 숙박함
답변 제공: Lynda 님, 2024년 3월 18일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. WE too love our old features. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - 훌륭해요

Marcia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It would have been nice to have longer bar hours. We were in KC for the Big 12 basketball tournament and had to celebrate elsewhere.
2024년 3월에 4박 숙박함
답변 제공: Lynda 님, 2024년 3월 17일
Thank you for staying with us during your Big 12 experience. We will be sure to discuss hours of operation when we begin our planning for next year. I am glad to see you enjoyed your stay. See you next year.

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 15일
I appreciate you taking the time to complete our Guest Satisfaction Survey. We appreciate your feedback as we strive to be the Best Hotel in Kansas City. If there are any suggestions or feedback in any areas of our hotel that we can improve upon, please let me know. I will personally share them with the appropriate management. As Brilliant hosts we rely on your comments to be the very best. Thank you for staying at the Hotel Phillips, Kansas City and when your travels bring you back to Kansas City, we look forward to being your host hotel again.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 14일
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

8/10 - 좋아요

Norma

2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 4월 1일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - 훌륭해요

JACK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 9일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

2/10 - 너무 별로예요

sally

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
gross. very dirty. mixed up my room and gave it to someone else then offered nothing for not giving me the room i paid for.
2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 7일
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.

6/10 - 괜찮아요

Taycee Jade

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Lynda 님, 2024년 3월 7일
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Kansas City.

10/10 - 훌륭해요

Isabella

2024년 3월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 25일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - 훌륭해요

Nick

2024년 2월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 23일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - 훌륭해요

Cody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Lynda 님, 2024년 2월 24일
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

8/10 - 좋아요

Jacquelyn

The bathroom needed a new coat of paint, makeup arks on walls and floor needs to be cleaner. I expect more from this hotel.
2024년 2월에 1박 숙박함
답변 제공: Lynda 님, 2024년 2월 22일
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.

8/10 - 좋아요

Grace

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying here!! Perfect KC hotel. Only thing was the valet parking was nice but getting your car back took a while on a busy checkout morning.
2023년 12월에 1박 숙박함
답변 제공: Lynda 님, 2024년 2월 20일
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We will review your valued feedback with our hotel team and we hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

8/10 - 좋아요

Brian

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Lynda 님, 2024년 2월 20일
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 - 괜찮아요

Naresh 님, Maryland Heights

2024년 2월에 2박 숙박함
답변 제공: Lynda 님, 2024년 3월 23일
We appreciate your feedback as we strive to be the Best Hotel in Kansas City. If there are any suggestions or feedback in any areas of our hotel that we can improve upon, please let me know. I will personally share them with the appropriate management. As Brilliant hosts we rely on your comments to be the very best. Thank you for staying at the Hotel Phillips, Kansas City and when your travels bring you back to Kansas City, we look forward to being your host hotel again.

10/10 - 훌륭해요

Travis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check-in lady was very helpful
2024년 2월에 1박 숙박함
답변 제공: Lynda 님, 2024년 2월 13일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

2/10 - 너무 별로예요

Karla 님, Topeka

2024년 2월에 1박 숙박함
답변 제공: Lynda 님, 2024년 3월 23일
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Kansas City.

10/10 - 훌륭해요

Elizabeth

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff were friendly and helpful-from the front desk to the valet service to the restaurant servers. Wish I had everyone’s name!! Not a single bad experience. Not even a blah one. I can’t wait to see what the hotel looks like after all the renovations are completed. Would definitely stay here again!!
2024년 2월에 3박 숙박함
답변 제공: Lynda 님, 2024년 2월 12일
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

4/10 - 별로예요

Davina

단체 여행
별로예요: 청결 상태
I picked our hotel, one it had a claw bath tub and two it was close to our event. I really did not want to spend that much on a room but the location and tub helped a lot. Really looked forward to a relaxing weekend. Only to find the tub not usable due to it being dirty also really bad leaks. The outlets did not work. The lamp did not work. Water damage on walls and ceiling. For the amount of money I paid I was not thrilled. Ended up staying at another hotel the next day.
2024년 2월에 1박 숙박함
답변 제공: Lynda 님, 2024년 2월 6일
Thank you for taking the time to share your recent experience at the Kansas City Marriott Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed the location, I wish I had the opportunity to have moved you to a different room. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. Hope you will allow us another opportunity to show you how amazing Hotel Phillips is.

4/10 - 별로예요

zeeana

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
For being a higher dollar hotel downtown, there was No parking. Had to pay 18 dollars a day to park in a trashy parking garage behind the hotel. No microwave, no fridge, very small ice machine on the floor with zero vending but water bottles in the room they charge for. Rooms are small, bathrooms and showers are even smaller. Not much for hot water. No amenities to match the price.
2024년 2월에 1박 숙박함
답변 제공: Lynda 님, 2024년 2월 5일
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible Hotel Phillips does have valet for our hotel guests. The public parking garage is run by a 3rd party. I will however speak to them about the trash. For the next time you're with us, please let us know at the front desk you would like a microwave and fridge. We would be happy to bring them up for you. I will be sure to add notes to share where our vending machine is, so all guests are aware. Unfortunately, this historical building does not leave much room to expand the rooms. They are twice the size of when they were in 1931. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas.

6/10 - 괜찮아요

DARNELL

좋아요: 청결 상태
별로예요: 직원 및 서비스
ok
2023년 9월에 3박 숙박함
답변 제공: Lynda 님, 2024년 2월 2일
Thank you for taking the time to complete the Guest Satisfaction Survey regarding your recent stay at Hotel Phillips.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience you experienced. Upholding our commitment to provide a memorable experience with exceptional service. Please reach out to us FOMHotelPhillips@arborlodging.com if you would like to discuss your stay. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Kansas City.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that it was reasonably small and historic. Didn’t like parking costs, although it was not too inconvenient…
2024년 1월에 2박 숙박함
답변 제공: Lynda Camara 님, 2024년 1월 29일
Thank you for taking the time to write about your experience at our hotel! Your thoughts about the 3rd party valet service was enlightening, I will be happy to share that with the leadership team. I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 22일
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

2/10 - 너무 별로예요

Bryan

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Pipes froze and broke causing the heat to stop. Had to move to another hotel.
2024년 1월에 2박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 19일
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We sincerely apologize for the pipes and heat. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
a beautiful hote
2024년 1월에 1박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 16일
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 - 훌륭해요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 16일
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 - 훌륭해요

Staci

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were super friendly. We had a bunch of things we were taking in and out of the hotel for a dance competition and they were helpful getting things out of the lobby. When we called down to ask if there was a microwave to warm up our food, they responded we can just send one up to you! We will definitely book again if needed!
2024년 1월에 2박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 8일
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and that the staff was helpful. We look forward to your next visit with us!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 8일
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

8/10 - 좋아요

Raimundo

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing, minus the valet services
Trip was amazing and hotel is very comfortable and nice. Great location with lots to do in the area. Speak easy was enjoyable and a nice touch. Only complaint is the valet service takes for ever. Anytime we wanted our vehicle it would take 30 minutes plus to get it. We tried to take the shuttle which is ran by the same department and they said they couldn’t because they were too busy doing valet services. Don’t get me wrong, these guys were great and very friendly, but In my opinion they were very understaffed in that department and was not worth the $36 plus tip each day.
2024년 1월에 1박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 8일
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest with the valet service. We truly want every guest's experience to be a perfect stay in every way possible. I will share your feedback with our Valet service and see what we can do to help them out. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 - 훌륭해요

Briana

2024년 1월에 1박 숙박함
답변 제공: Lynda Camara- FOM 님, 2024년 1월 8일
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!