Dear Valued Guest,Thank you for your message. Your insights and feedback are truly valued, and we appreciate you taking the time to share your experience with us.We are sorry to hear about the challenges you encountered during your stay. Please rest assured that your comments will be shared with the relevant departments to address and improve upon the issues you've highlighted.Our commitment to providing a positive and comfortable experience for our guests is of utmost importance to us, and your feedback plays a crucial role in helping us achieve that goal. We sincerely apologize for any inconvenience you may have experienced.If there is anything more you would like to share or if you have further details to provide, please feel free to respond. We genuinely appreciate your understanding and look forward to the opportunity to make amends.Once again, thank you for bringing this to our attention. We hope to have the chance to welcome you back and provide an improved experience in the future.Wishing you a wonderful day ahead.Warm regards,Silks Place Taroko

Dear valued guest, Thank you for choosing to stay with us. We appreciate your feedback regarding the room condition and will take steps to improve it. Regarding the indoor bar, we currently have no plans to install one, but we appreciate your suggestion. The hotel currently has outdoor pool bar, and if you would like to enjoy drinks indoors, you can choose to use our room service. Thank you again for your feedback. Your opinions are the driving force that motivates us to continually improve.