외관

베스트 웨스턴 플러스 에어포트 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 에어포트 인 & 스위트
5433 W Wiley Post Way, Salt Lake City, UT

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1019개 이용 후기 중 485개" "
평점 8 - 좋아요. 1019개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1019개 이용 후기 중 97개" "
평점 4 - 별로예요. 1019개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1019개 이용 후기 중 68개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Hwi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 친절하고 아침까지 준비해 주는 배려 최고였어요
2020년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 1월 25일
Thank you

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
2020년 8월에 1박 숙박함
답변 제공: Manager 님, 2020년 9월 23일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Jino

좋아요: 직원 및 서비스
2020년 8월에 1박 숙박함
답변 제공: Manager 님, 2020년 9월 8일
Thank you

4/10 - 별로예요

Annie S

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
There was construction going in at the hotel, lots of workers inside painting. Railings were laid in stairwells and one entrance was almost inaccessible. Had to park towards the front if you didn’t want to walk a ways. The fire alarm went off through the whole hotel and there was no direction or really anything from staff. Room had construction debris in it but thankfully didn’t smell like cigarettes like our friends did. All in all it’s ok if you just need to crash for the night but they definitely need some improvements!
2024년 3월에 2박 숙박함

4/10 - 별로예요

Nada

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Well after getting ready for bed. I turned down the covers. I found a dead bed bug. I called the front desk. Nothing happened, he said he would let the manager know. I was so exhaused, due to being up since 5 am. I just slept on top of the covers. The people above me were noisy until past midnight. I reported the the bug incident to the front desk. I even gave her the bug...wrapped in toilet paper. I was told the manager would be in by 10 am. It is now 12:34pm. I called the front desk. No response. I would like to be compensated in some way.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 26일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

2/10 - 너무 별로예요

Paul

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grout is cracked out around the tiles and there were loose tiles in the bathroom. The hot water was warm at best. Found a pair of socks in the closet. The shuttle service from the airport took an hour to pick us up. Parking is $10 a day. Our flight was delayed and they said if we weren’t there by 1:00a.m. our room could be canceled when we already paid for the reservation.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Robert 님, St. Joseph

출장 여행
별로예요: 숙박 시설 상태 및 시설
Needs updsted
2024년 3월에 2박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Ron

가족 여행
좋아요: 청결 상태
We booked this property as the information said they had 24 hour airport shuttle service. Well, we arrived shortly after mudnight and when we called for the shuttle were told it would not be available till 5am.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, easy 1 night stay.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
thank you

2/10 - 너무 별로예요

Jeffrey

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Painting the interior of building, closing pool, sauna and fitness center. Workmen, equipment blocked hallway. We were put in room across from pool. Smelled of paint, had to walk around workmen, often having to wait, noisy. Then worked until after 8 PM. Wasn't until I complained to front desk that they moved us to another room, even though this was all going on just off front desk area so they were well aware of situation. "Sorry for the inconvenience" was all we got, Money wasn't the issue, poor service and value were/are. Bad management.
2024년 3월에 1박 숙박함
답변 제공: manager 님, 2024년 3월 26일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

8/10 - 좋아요

Erik 님, Seattle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Thank you

8/10 - 좋아요

Gustavo

2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Thank you

6/10 - 괜찮아요

Kari

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Patty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport yet far enough away thatyou can't hear the planes coming and going.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
We're glad to hear that you found our location convenient yet peaceful! Providing a quiet retreat while still being close to the airport is something we strive for. Thank you for sharing your experience, and we hope to welcome you back soon!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My teenager love the big bathroom
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
We're delighted to hear that your teenager enjoyed the spacious bathroom! It's always rewarding to know that our amenities contribute positively to our guests' experiences. Thank you for sharing your feedback with us. We hope to welcome you and your family back again soon!

8/10 - 좋아요

mason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Dear Mason, Thank you so much.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice new hotel
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Thank you so much.

2/10 - 너무 별로예요

LeeAnn

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Won’t stay here again
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
I'm sorry to hear that you had a less than satisfactory experience during your stay. Your feedback is valuable to us, and we would appreciate it if you could provide more details about the issues you encountered so that we can address them and ensure a better experience for future guests. Please feel free to reach out to our management team directly with any specific concerns you may have. We strive to continually improve our services and facilities, and your input helps us in that process. Thank you for bringing this to our attention.

8/10 - 좋아요

Martín

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future!

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fairly simple to get to where we needed to go. The water for the shower could have been hotter. While the bed was super comfy the lack of table and chairs for eating in the room was inconvenient and just not comfy for lounging while waiting for each other to get ready.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Dear Sarah, Thank you for your feedback. We're glad to hear that our location was convenient for your needs and that you found the bed comfortable. We apologize for any inconvenience regarding the water temperature in the shower and the lack of a table and chairs in your room. Your comments will be shared with our team for further improvement. We appreciate your input, as it helps us enhance the experience for all our guests. If your travels bring you back to the area, we hope to have the opportunity to provide you with a more enjoyable stay.

4/10 - 별로예요

Byrne 님, American Fork

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The first room still had the previous guest!s garbage in it. The hallway floor of the second was filthy from workmen who hadn't cleaned up after themselves. The third was okay. Breakfast was good but nothing special. The front desk people were very helpful.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
I'm sorry to hear about your experience with the first two rooms and the cleanliness issues. It sounds like that must have been frustrating. However, it's good to hear that room was satisfactory and that you found the breakfast enjoyable. It's also great that the front desk staff were helpful.

8/10 - 좋아요

Jorge 님, Rock Springs

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Stephen

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was nice and offered a to go breakfast when I was not going to make the usual breakfast. I left before breakfast started and they had something for me to take to the airport.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
We're delighted to hear that you enjoyed our hospitality and that our staff went above and beyond to accommodate your needs, even providing a to-go breakfast for your early departure. Your satisfaction is our priority, and we're pleased that we could make your stay more convenient and enjoyable. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future!

10/10 - 훌륭해요

TAMMY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Thank you

10/10 - 훌륭해요

barabara annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just passing thru, work trip- extended.. Arriving after midnight, exhausted 2:30 am our time. We left around 10am following day. Clean property- comfy bedding. Helpful/attentive staff. Breakfast looked good - enjoyed the coffee. Room Needed extra, warm blankets. Please replace your pillows. I folded two over and made it work. Left refreshed - thank you!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Thank you for taking the time to share your feedback with us! We're glad to hear that you found our property clean and our staff helpful and attentive. We apologize for any inconvenience regarding the bedding and pillows; your comments will be shared with our housekeeping team to ensure that such issues are addressed promptly. We're pleased that you enjoyed our breakfast offerings and coffee and that you left feeling refreshed. We appreciate your business and hope to welcome you back for a more comfortable stay in the future!!

8/10 - 좋아요

Kristine

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely stay again
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Thank you

10/10 - 훌륭해요

Luz M

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient close to airport.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Thank you

8/10 - 좋아요

Mary

답변 제공: Manager 님, 2024년 2월 29일
Thank you

10/10 - 훌륭해요

Kathryn

2024년 2월에 1박 숙박함

8/10 - 좋아요

Emily

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

April

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Thank you

10/10 - 훌륭해요

Shelby

2024년 2월에 1박 숙박함

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 편의 시설/서비스
Would be better but is taking forever to release deposit
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Thank you

2/10 - 너무 별로예요

Stephen

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This was one of the worst hotel experiences I've had. Got stuck in SLC because our flight was canceled, so booked this room. Upgraded to a 2 queen suite for a few dollars more. Everything seemed alright until we went to bed. Room 228 should come with a CLEAR disclaimer. It is directly over the lobby and front door. Every time the electric door opens and closes I got to wake up to a buzzing sound from the floor. Then when people started talking as they stepped outside, we could hear them clear as day. In the morning I told the front desk attendant, who was nice and polite, but instead of offering anything, he told me that he has had OTHER GUESTS make the same complaint!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Thank you for taking the time to share your experience with us, and we sincerely apologize for the inconvenience you encountered during your stay. We understand the importance of a good night's sleep, and it is disheartening to hear about the disruptions you faced in Room 228.We genuinely appreciate your feedback about the noise issues originating from the lobby and front door. This is certainly not the experience we strive to provide, and we apologize for any discomfort it caused. Your concerns have been shared with our management team, and we will be reviewing the suitability of Room 228 to prevent similar issues for future guests.It's disappointing to learn that this is not an isolated incident and that other guests have raised similar complaints. Rest assured, we are taking this feedback seriously and will be working on addressing the underlying concerns to enhance the overall guest experience.We appreciate your understanding and want to assure you that your comments will be used as an opportunity for improvement. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out directly.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Thank you

6/10 - 괜찮아요

Camille

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Thank you

8/10 - 좋아요

RICHARD

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Habimana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Thank you

10/10 - 훌륭해요

Victor

2024년 1월에 1박 숙박함

4/10 - 별로예요

Kellee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom floor has water damage and floor moves when walking on it. Jacuzzi tub was broken
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and we take your feedback seriously.We will promptly address the issues with the bathroom floor water damage and the instability you mentioned. Additionally, we will look into the reported malfunction of the Jacuzzi tub to ensure it is in proper working condition for our guests.Your satisfaction is our top priority, and we appreciate your patience as we work to resolve these matters.

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Thank you

8/10 - 좋아요

Shelley

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's clean, comfortable, has a nice pool and hot tub. Staff are very friendly. The snack options are limited and there are no stores nearby.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
It's great to hear that you found the hotel clean, comfortable, and with enjoyable amenities like a nice pool and hot tub. Friendly staff can truly enhance the overall experience. However, I understand that the limited snack options and the absence of nearby stores might be a drawback for your convenience.

6/10 - 괜찮아요

Nile

Proximity to airport.
답변 제공: Manager 님, 2024년 2월 29일
Thank you

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Maintenance
Tv was broken and maintenance couldn’t figure out a fix
2023년 12월에 1박 숙박함
답변 제공: manager 님, 2023년 12월 29일
I'm sorry to hear about your TV troubles. It can be frustrating when maintenance is unable to find a solution.!

8/10 - 좋아요

Elyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Thank you

6/10 - 괜찮아요

Desiree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
No hot water
My husband and I got a jetted tub suite, we loved the room and hotel but the hotel didn’t have hot water. We warmed up cups of water in the microwave and dumped in the tub just so we could enjoy the tub. The hotel didn’t compensate anything which was a bummer.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
I'm sorry to hear about the inconvenience you experienced during your stay. It's disappointing that the hotel didn't have hot water, especially when you had booked a jetted tub suite for a more enjoyable experience. Warming up water in the microwave to compensate for the lack of hot water must have been frustrating.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Basic but clean, well-maintained and great custome
The girl at the front desk was very quick to great us. She also answered out questions and witha smile. She also very quickly fulfilled our request for a few extra pillows. At check-out we recived the same cheerful customer service thro the older lady working. The food was good and well stocked and maintained as well.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
It's great to hear about your positive experience at the front desk! Quick and friendly customer service can make a significant difference. It's also wonderful that your request for extra pillows was promptly fulfilled with a smile. Consistent cheerful service during check-out adds to the overall positive impression.I'm glad you enjoyed the well-stocked and maintained food as well. If you have any specific highlights or suggestions, feel free to share them. Your feedback is valuable and can contribute to the continuous improvement of their services. Safe travels!

8/10 - 좋아요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would have given this property a a better rating except there was no hot water, the water was warm at best so the shower was not very pleasant.. we were there 4 nights
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
I appreciate you sharing your experience, and I'm sorry to hear about the issue with the lack of hot water during your stay. Inconveniences like this can indeed impact the overall experience. It's important for accommodations to be aware of such issues so they can address and improve them. If you haven't already, consider reaching out to the property management to inform them about the problem. They may appreciate the feedback and have an opportunity to rectify the situation or prevent it from happening in the future. Your input can contribute to the overall improvement of the guest experience. If there's anything else you'd like assistance with or share, feel free to let me know.