Dear Jihoon,Thank you for your four-star rating. We appreciate your feedback and are glad to know you had a positive experience during your stay. If you ever have any specific feedback or comments you'd like to share, please feel free to do so. We look forward to hosting you again in the future.Warm regards,Ramy AgaibyGeneral Manager

Dear Chaehwa,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback.We would have valued more detailed feedback to better understand any areas in which we fell short during your stay. Your comments are important to us as we continually strive to improve our services and provide the best possible experience for our guests.If there are any specific concerns or issues you would like to address, please feel free to reach out to us directly. We are committed to addressing any shortcomings and taking appropriate measures to ensure that similar experiences do not occur in the future.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.Warm regards,Ramy Agaiby, General Manager

Dear Beverly,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words, and we hope to welcome you back again soon for another wonderful experience. Regards,Ramy Agaiby, General Manager

Dear Mike,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Dahir,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear MM Sanduni,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Jeremy,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Andrew,Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

Dear Terrilyn,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to further exceed your expectations during your next visit.Best regards,Ramy Agaiby,General Manager

Dear Keith,Thank you for your kind words! We're delighted to hear that you found our staff always friendly and that our location near the airport suited your needs perfectly.Providing exceptional service and convenient location are priorities for us, and we're thrilled that we were able to meet your expectations.We look forward to welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Peter,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to further exceed your expectations during your next visit.Best regards,Ramy Agaiby,General Manager

Dear Edith,Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

Dear Dallas,Thank you for your feedback! We're delighted to hear that our hotel's proximity to the airport and early shuttle service met your needs perfectly. We understand the importance of a convenient location and reliable transportation options for our guests.We're also pleased to hear that you found our staff helpful and that you found your room to be clean and comfortable. Providing excellent service and a clean environment are our top priorities, and we're glad that we were able to meet your expectations in these areas.We look forward to welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Brandon,Thank you for your kind words! We're thrilled to hear that you had a positive experience with our front desk staff and enjoyed the food at Moxie's. Providing excellent service and delicious dining options are top priorities for us, and we're glad we could meet your expectations in these areas.Additionally, we're pleased that you found our shuttle service convenient for your travels to the airport. We understand the importance of seamless transportation options for our guests.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Chung,Thank you for your feedback! We're delighted to hear that you found our hotel to be a good place with reasonable prices. Providing value for our guests is a priority for us, and we're glad we could meet your expectations in this regard.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Ramy Agaiby,General Manager

Dear Giri,Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

Dear Gord,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager

Dear Anthony,Thank you for sharing your experience with us. We sincerely apologize for the discomfort caused by the air freshener in your room. Your health and well-being are our top priorities, and we deeply regret any inconvenience this may have caused.We take your feedback seriously and will address this issue with our housekeeping team to ensure that such incidents do not occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we appreciate you bringing this matter to our attention.We understand your decision not to stay with us again, but we hope you will consider giving us another chance to provide you with a more pleasant experience in the future. If you would like to discuss your experience further or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Thank you for your understanding, and we hope to have the opportunity to welcome you back under better circumstances.Best regards,Ramy Agaiby,General Manager

Dear Benjamin,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay.We strive to ensure all our guests have a comfortable and enjoyable stay with us, and we regret that we fell short in providing you with the additional pillows you required for the pull-out couch/bed.Your feedback is valuable to us, and we will use it to improve our services and ensure that similar situations do not occur in the future. Please know that your comfort and satisfaction are of the utmost importance to us.If you ever find yourself in our area again, we would be grateful for the opportunity to make it up to you and provide you with the exceptional experience that you deserve.Thank you for choosing to stay with us, and we hope to welcome you back soon.Warm regards,Ramy Agaiby,General Manager

Dear Roberta,Thank you for choosing to stay at our property and for taking the time to share your experience with us. We sincerely appreciate your feedback, as it helps us identify areas for improvement to ensure our guests have a pleasant and comfortable stay.We are delighted to hear that you found our property to be nice, our staff friendly, and that you enjoyed our on-site restaurant. We also appreciate your positive comments about the grassy area nearby for dogs.However, we are truly sorry to learn that the pillows in your room did not meet your expectations. We understand the importance of a good night's sleep, and we regret any discomfort you experienced as a result. Please accept our apologies for this oversight.Your feedback regarding the pillows is invaluable to us, and we will address this issue promptly to ensure that future guests do not encounter similar problems. Our goal is to provide exceptional comfort and service to all our guests, and we apologize for falling short of your expectations in this regard.We would like to express our gratitude for your honest feedback, and we hope that despite this issue, you will consider staying with us again in the future. If you do decide to return, please don't hesitate to contact us directly so that we can ensure your next stay is truly exceptional.Thank you once again for choosing our property, and we hope to have the opportunity to welcome you back soon.Warm regards,Ramy Agaiby,General Manager

Dear Eva,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the disturbance caused by the loud noise from the air conditioner/heater in your room.Ensuring our guests' comfort is our utmost priority, and it's disheartening to learn that we fell short of providing you with a peaceful environment for a restful night's sleep. Your feedback is invaluable to us, and we will address this issue promptly to prevent any similar occurrences in the future.We appreciate your understanding and patience in this matter. Should you choose to stay with us again, please feel free to reach out to our front desk team immediately if you encounter any issues, and we will do our best to resolve them promptly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Ramy Agaiby,General Manager

Dear Jessica,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a pleasant stay at our airport hotel.It's wonderful to know that you found our hotel to be clean and tidy, with comfortable beds that contributed to a restful night's sleep. Our team works hard to maintain a high standard of cleanliness and comfort for all our guests, and we are thrilled that you appreciated their efforts.We are also pleased to hear that you found our staff to be very friendly. Providing excellent customer service is a top priority for us, and we will be sure to pass along your kind words to our team members.Additionally, we are glad that you found our airport shuttle service convenient. We understand the importance of seamless transportation for our guests, especially to and from the airport, and we are happy that our shuttle service met your needs.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,Ramy Agaiby,General Manager

Dear Donald,Thank you for taking the time to share your experience with us. We greatly appreciate your feedback.We are delighted to hear that your check-in experience was outstanding. It's always our goal to provide exceptional service from the moment our guests arrive, and we're thrilled that the Gurpreet has exceeded your expectations. Rest assured, I've already passed along your kind words to him.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out.We hope to have the pleasure of welcoming you back to Sandman Vancouver Airport in the near future!Warm regards,Ramy Agaiby,General Manager

Dear Niellynn,Thank you for choosing to stay with us and for taking the time to share your experience. We are thrilled to hear that our early check-in option was helpful to you, especially after a long flight.Ensuring our guests' comfort and convenience is paramount to us, and we are pleased that we could accommodate your early arrival. It's our goal to make every aspect of your stay as seamless and enjoyable as possible.If there is anything else we can do to further enhance your experience or if you have any special requests during your stay, please don't hesitate to let us know. We are here to assist you in any way we can.We hope you have a pleasant and relaxing stay with us, and we look forward to serving you again in the future.Warm regards,Ramy Agaiby,General Manager

Dear Jeannine,Thank you for sharing your feedback with us. We are delighted to hear that you found our bed to be very comfortable and that you enjoyed your stay in our nice room.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and it's gratifying to know that our efforts contributed to your satisfaction.We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Ramy Agaiby,General Manager

Dear Rachael,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience caused by the lack of communication regarding pet charges during your booking process through Expedia.We understand the importance of transparency when it comes to hotel policies, especially regarding additional charges such as pet fees. Please be assured that we will address this matter with Expedia to ensure that future guests are properly informed about any applicable pet charges before making their reservations.Regarding the pet charge policy itself, we aim to maintain a balance between welcoming pets and ensuring the comfort and cleanliness of our accommodations for all guests. We appreciate your feedback regarding the language surrounding damages, and we will review our policies to ensure they are clear and fair to all guests and their furry companions.Once again, we apologize for any inconvenience this may have caused, and we thank you for bringing it to our attention. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you and your pet back in the future under more favorable circumstances.Warm regards,Ramy Agaiby,General Manager