Dear Mr. Daejin Park,Warmest greetings from Aston Pluit Hotel and Residence,Thank you for bringing this matter to our attention. We are looking into this cockroaches issue and hope to resolve it promptly and accurately.I apologize on behalf of everyone at Aston Pluit Hotel and Residence. We can’t fix the past but you have my personal commitment to improve the way our staff serves every guest. Until then, please accept my sincerest apologies on behalf of everyone on the team.We hope that we can serve you our excellent service in your next stay in the future.Best regards,Muhaimin Ramza, CHAGeneral Manager

Dear NAM, Warmest Greeting from Aston Pluit Hotel & Residence ... I would like to sincerely thank you for spending your time to write such a great feedback I am delighted to hear that your stay was wonderful. Wish you a great day ahead, and look forward to having the pleasure to welcome you again very soon. Best Regards, Jack Yaaro Zega, CHA General Manager

Dear Gangmin, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your willingness to take your time for sharing some comments with us. We are very grateful to you for informing us about your feedback towards our hotel. Our team have try their best to serve you well during your stay. Once again, we are very grateful for your trust to choose Aston Pluit Hotel & Residence. We will surely try to improve our qualities to meet your expectation. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear Kim hye-lim, Thank you for staying in our hotel. Your kind comments about our hotel will be relayed to the team, and we will use this as our motivations to give the best service and facilities in the future. Hope to see you again very soon on your next stay at Aston Pluit Hotel & Residence - Jakarta. Best Regards, Jack Yaaro ZEGA, CHA General Manager

We gratefully received the comment that you had a pleasant stay and I was motivated by your comment to keep the outstanding service in the future. You encouraging comments will be relayed to the team. Once again thank you and looking forward to welcoming you again very soon.

Dear SANG-CHUL, Warmest Greetings from Aston Pluit Hotel & Residence – Jakarta.. Thank you for sharing your good experience with us in Hotels.com. We’re very glad that we can serve nice place to you. We’re very glad that you have a good time staying in our hotel. And we also want to thank you for your kind feedback about our room, pool, and have easy access to the airport. We will make sure to keep maintaining and improve our breakfast to be much better in the future. Thank you for sharing this beautiful experience with us. We’re surely going to keep your feedback as a motivation to maintain our service and facilities. Thank you for your trust to stay in Aston Pluit Hotel & Residence – Jakarta. We’re looking forward to welcoming you again as our valuable guest in the near future. Best Regards, Jack Yaaro ZEGA General Manager.

Dear Mr/s RudiThank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply apologize for the inconvenience you experienced during your visit, specifically regarding the cleanliness of your room and the presence of cockroaches.Your comments are taken very seriously, and we want to assure you that this is not the standard of service we aim to provide. We have immediately alerted our housekeeping team to thoroughly inspect and clean the affected room. Additionally, our pest control team has been contacted to address the issue of cockroaches to prevent any future occurrences.We understand how important a clean and comfortable room is for our guests, and we are committed to making the necessary improvements to ensure this does not happen again in the future. Your feedback is valuable to us, as it helps us identify areas in need of improvement.We would like to extend our sincere apologies for falling short of your expectations during your stay. If you decide to give us another opportunity in the future, we promise to provide you with a much-improved experience.Once again, thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with a more pleasant stay.Warm regards,Ayub Zailani General Manager

Dear Mrs SteveThank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value guest input, as it helps us continuously improve our services.We are genuinely sorry to hear about the inconvenience you experienced during your stay, particularly regarding the presence of ants in your room and the absence of a door latch. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short of your expectations.Rest assured, we have taken immediate action to address the ant issue in your room and have implemented measures to prevent such occurrences in the future. Additionally, we will thoroughly inspect and rectify any missing or malfunctioning door latches to ensure the safety and security of our guests.Please accept our sincere apologies for any inconvenience you encountered. We would appreciate the opportunity to make it up to you on a future visit. If you decide to stay with us again.Thank you again for your feedback, and we hope to welcome you back soon to provide you with a more comfortable and enjoyable experience.Warm regards,Ayub ZailaniGeneral Manager

Dear Mr/s IsaoWarmest greeting from ASTON Pluit Hotel & Residence JakartaThank you for visiting, scoring and give a review about us. Me and my team were do apologies for the inconvenience maybe you can tell us about your stay experience and your problems during your staying at us, so that we and our team can improve in the future. The corrective actions has taken to make sure that the same things would not happen again in the next. We do hope that we could welcoming you with the very best on your next visitBest regards, Muhaimin Ramza. CHAGeneral Manager

Dear Mr. ISAO,Warmest greeting from ASTON Pluit Hotel & Residence Jakarta,Thank you for visiting, scoring and give a review about us.Me and my team were regret and do apologies for the inconvenience caused.We are committed to deliver the best service & product for the guest's satisfaction.The fast & corrective action has been taken to avoid the same things happen in the next.For more convenience, our Duty manager would be happy to serve you at 62087728063377 24/7.We do hope, the rest of your stay would be enjoyable and memorable, and we could have another opportunity to welcoming you with the very best one on your next visit in the near future.Best regards,Muhaimin Ramza.CHAGeneral Manager

Dear Mr.Marc Blanchet,Warmest greeting from ASTON Pluit Hotel & Residence Jakarta,Thank you for visiting, scoring and give a review about us. We do apologies for the inconvenience caused, your room was not clean yet was on the second day.We have noted that and do investigation and the corrective action has taken to make sure that the same case would not happen again on the next.It would be an honor if we could have another chance to welcoming you with the very best one on your next visit. Thank you. Best regards, Muhaimin Ramza.CHA General Manager

Dear Mr. Mak Rummy,Warmest greeting from ASTON Pluit Hotel & Residence Jakarta.Thank you for visiting, scoring and review about us.We are happy to hear, that you were happy during stay with us.We have share you review to all our team members and we would be happy if we could welcoming you in the near future.Thank you and have a great day.Best regards,Muhaimin Ramza.CHAGeneral Manager

Dear Mr. Masanori Sawa, Thank you for leaving us such a great review. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Muhaimin Ramza, CHA General Manager

Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence, I also thank you for sharing your feedback about your current stay. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear Tim, Warmest Greetings from Aston Pluit Hotel & Residence.. Thank you for staying and chose Aston Pluit Hotel & Residence as your destination. We do apologize for inconvenience, It is with great concern that we learned about your unpleasant experience. We would like to inform you that the taxi receipt engine is sometimes an error but we as passengers can see from the numbers printed on the engine that are beside the driver. But We fully understand your dissatisfaction and we wish to extend our deepest apologies for what was happened to you. We would like to welcome you back again and make sure this will not happen again in the future. Once again we are truly sorry for this inconvenience and we hope for your kindly understanding. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your rating. Its Pleasure to have you as our guest we look forward to welcoming you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your rating. Its Pleasure to have you as our guest we look forward to welcoming you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear William , Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your kindly review for our hotel. It's Pleasure to welcome and serve you as our guest and thank you for recommending us. We are glad to know you enjoy with our room and service from my staff. We look forward to welcome you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear Kazu, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your recommendation. it is pleasure to have you as our guest. We look forward to welcoming you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear sir, Warmest greetings from Aston Pluit Hotel & Residence... Thank you for your rating. we appreciate a lot on your effort to give this feedback. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for giving us several feedback for our hotel. We will surely improve our qualities and ready to serve you again in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your superb response and giving us Rating. We will definitely wait for your next visit. Best Regards, Jack Yaaro ZEGA, CHA General Manager