Dear Linda, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and had a comfortable night's sleep. However, we hope you will accept our apologies for the inconvenience caused and will address them immediately. Further, your observations have been duly noted, and we promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Shawn, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Cora, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being close to your workplace. Thank you for being our guest. We look forward to your next visit to Extended Stay America.Sincerely, Hotel Management

Dear Kristin, Thank you for sharing your experience of your recent stay at our hotel. We are glad you were pleased with your room, particularly the cleanliness and in-room amenities. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Please accept our deepest apologies for the level of service you received from our night staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management

Dear Lindsy, Thank you for selecting Extended Stay America during your visit. It is wonderful to read that you enjoyed our staff and complimentary grab-and-go breakfast and found us to be an excellent value for the area. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We look forward to seeing you again.Sincerely, Hotel Management

Dear Jose, Thank you for your positive feedback on the cleanliness of our rooms at Extended Stay America. We're delighted to know you had a satisfactory experience. Our priority is providing a clean and comfortable environment, and we appreciate your acknowledgment. We hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Rebecca, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience you were caused. Please be assured that we take your feedback seriously and will use it to improve our services. Please feel free to reach out to us at the hotel for any further queries. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please connect with us for further assistance on the said matter. Considering our comfortable room, please give us another opportunity to show you a better service.Sincerely,Hotel Management

Dear Reena, We appreciate your feedback regarding your recent stay, and we apologize for the concerns you experienced. It's great to see that you found our location convenient. However, we are truly sorry for the issues you encountered, such as the condition of the room, the lack of kitchen accessories, and the unpleasant odor. Please know that your comments will be shared with our team to address these concerns and make the necessary improvements. We would also like to mention that we offer kitchenware at the front desk to ensure their cleanliness, and we are more than happy to deliver them to guests upon request. Thank you for taking the time to share your thoughts, and we hope you'll consider staying with us again. We're dedicated to ensuring a more comfortable and pleasant visit on your next trip. Sincerely,Hotel Management

Dear Laisa, We appreciate your positive feedback regarding Extended Stay America's convenient location. We strive to provide our guests with easy access to various attractions and amenities. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable visit.Sincerely,Hotel Management

Dear James, We sincerely apologize for the issues you encountered during your recent stay with us. It's disheartening to read about the initial room conditions and the disappointment regarding our complimentary grab-and-go breakfast. When we receive such feedback, it is always reviewed with the appropriate teams for improvements. Please rest assured that we take your concerns seriously and are working diligently to address them to ensure a better experience for our guests. We hope you will consider giving us a future opportunity to welcome you back and demonstrate our commitment to delivering seamless stays.Sincerely,Hotel Management

Dear kerry, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke smell and cleanliness in your room. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Denise, Thank you for being our valued guest and posting your remarks online. We apologize for the lack of amenities in your room. Although we are a limited-service property, we always aim to cater to our guests' needs and ensure their stay is as enjoyable as possible. Our kitchens are fully equipped with a fridge and ice trays for your convenience. Therefore, we do not have ice machines on our property, and we regret any inconvenience this caused. Your feedback is valuable to us as we continue to make improvements to enhance our services. Thank you for your consideration.Sincerely,Hotel Management

Dear Olivia, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy you enjoyed your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Richard, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Krista, Thank you for evaluating your recent stay with us. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope you will allow us to redeem ourselves the next time you are in the area. Thank you again.Sincerely,Hotel Management

Dear Taitusi, Thank you for your review and selecting Extended Stay America for your time in Santa Rosa. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Guest, We appreciate you sharing your feedback about your stay at our hotel. We are genuinely sorry for the inconvenience you experienced with your room assignment and the frustrations caused by the elevator being out of service. The care of our guests is of utmost importance to us. We are looking into this matter, and we appreciate your patience. Again, we are sorry that this happened during your stay and hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel Management

Dear brent, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured that we will address this with the concerned team members for improvement, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Kristina, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to give us feedback on your recent stay. We apologize for anything other than a completely satisfying stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. We aim to provide every guest with a quality experience and hope to have another opportunity to show you this commitment.Sincerely,Hotel Management