아침 식사, 점심 식사, 저녁 식사 제공, 미국 요리
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홀리데이 인 호텔 & 스위트 두랑고 다운타운, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 호텔 & 스위트 두랑고 다운타운, IHG 호텔
21636 Highway 160 West, Durango, CO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 993개 이용 후기 중 524개" "
평점 8 - 좋아요. 993개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 993개 이용 후기 중 108개" "
평점 4 - 별로예요. 993개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 993개 이용 후기 중 27개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Boum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함

8/10 - 좋아요

Dorothy

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jeff 님, 2024년 3월 22일
Thank you for your review. We hope to welcome you again as our guest.

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1. The property is NOT downtown nor can it be safely walked to. 2. Bathroom door loudly slams in to main door. 3. No water pressure 4. Minimal hot water 5. Could not get room to cool down, not a user issue. Stayed at 70 all night.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ismael

2024년 3월에 1박 숙박함
답변 제공: Jeff 님, 2024년 4월 2일
Thank you for your review. We hope to welcome you again as our guest.

10/10 - 훌륭해요

Heidi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and good amenities.
2024년 3월에 1박 숙박함
답변 제공: Jeff 님, 2024년 3월 13일
Thank you for your feedback. We hope to welcome you as our guest again.

10/10 - 훌륭해요

Don

2024년 3월에 1박 숙박함

8/10 - 좋아요

Benjamin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Joseph

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Isaac

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room keys did not work the entire time we stayed, had to get new keys 6 times during a 2 day stay
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Greg

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Debra L.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we had wasn’t what I expected. Didn’t have a coffee pot or nothing in the room to tell you about the restaurant or anything around. The room was next to the elevator and a little noisy. The room was clean and it was a nice room. The staff was very friendly.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Cory

2024년 1월에 1박 숙박함

8/10 - 좋아요

Greggory

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Anabel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Jane

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Lidia Ledezma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jurgen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Chris

2024년 1월에 1박 숙박함

8/10 - 좋아요

Naomi

2023년 12월에 7박 숙박함

4/10 - 별로예요

Terrence

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The service at this hotel was awful. The front desk staff acted inconvieneced anytime you approached the desk. While the room was clean, the general areas of the hotel were dirty - crumpled papers and debris in stairwells, and tile floors dirty. The keys worked to open the rooms maybe 40% of the time. We had to get our room key rekeyed four times during our 3 night stay. The showers NEVER got hot. Good place to stay if you only like cold showers and cold shoulders from the staff. We will not be staying here again.
2023년 12월에 3박 숙박함

4/10 - 별로예요

Lorenzo

별로예요: 숙박 시설 상태 및 시설
Me and my family recently stayed at the Holiday Inn for 2 nights. We arrived 45 minutes early to Durango but were told they weren’t running early so they didn’t let us check in early. When we finally were able to check in at 3:00 we went to our room and saw that the carpet by the bed had some HUGE burn marks and looked pretty worn. We let that go as we were not trying to make a big deal out of it. The second night we were there we were all in the room relaxing as a man just came in our room asking if our “TV was working”? He didn’t knock or declare who he was. I went down to the lobby to go ask if they had a maintenance man checking TV’s and they confirmed he was legit. I told them that was unprofessional and unacceptable for a man to just walk into a room without knocking not announcing himself. I have a 14 year old daughter that could have been in there by herself. The whole experience with Holiday Inn was not very pleasant.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Socorro

2023년 12월에 2박 숙박함

4/10 - 별로예요

Erika

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Durango stay
Beds were very uncomfortable, breakfast and parking should be a free. Disappointing , since we have stayed at holiday inn express before and was very accommodating
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Durango Hotel
Best hotel in Durango! Staff is super helpful, rooms are clean and spacious. When friends/family come to Durango, this is where they stay. Burger Theory and CJ complete the package!
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Patricia

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Megan

좋아요: 직원 및 서비스
Took the reservation, did not hold the reservation
We specifically booked this hotel for the jacuzzi in the room. 100% would have stayed somewhere else if we were getting a typical room. After a 9 hour drive we check in to find out they gave our room to someone else. The front desk person was apologetic, gave us a balcony room & a breakfast voucher. Unfortunately, none of that was comparable to what we booked. We were terribly disappointed. Other than that, hotel was fine. Not bad, not luxurious.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Shauntel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay here . Very clean and very spacious. Will visit again.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient
2023년 12월에 1박 숙박함

8/10 - 좋아요

Ryder

2023년 12월에 1박 숙박함

4/10 - 별로예요

Jerzy

2023년 12월에 1박 숙박함

8/10 - 좋아요

Barbara

2023년 12월에 2박 숙박함

4/10 - 별로예요

Minnie

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Don’t stay here
I was really disappointed with this hotel. There were no USB ports in the rooms, no fan in the bathroom, and we had to pay to park in the hotel parking lot.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that it was close to downtown.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Michele

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Donna

2023년 12월에 1박 숙박함

8/10 - 좋아요

Cory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing
2023년 11월에 1박 숙박함

4/10 - 별로예요

Nancy

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Overall, for a Holiday Inn, comparatively speaking I rate it poor to average. Simply not enough staff to accommodate clients. Breakfast was not provided onsite because the chef was not able to drive in(snowstorm). We were offered the breakfast across the street at the Residence Inn. Some of the staff did not even know of this change. I was able to check in early, and told the room required the card key to turn on the lights. That’s fine but when I got to the room, it must have been one which was not wired for this. It made it appear that staff was not aware of the nuances with rooms. It was very quiet and pets were welcome. My receipt was not itemized, and I believe I was charged for bringing my dog, although at the website, the fee was either implied and not listed or I did not see it. Overall, poor management.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Having a backup cook when your main cook calls in would be nice. We purposely choose hotels that have complimentary breakfast and we had nothing. The beds were also very uncomfortable. Black out curtains would have also been nice. I have never been to a hotel where each room did not have them. We actually saw a couple having sex when we returned to our room the night we arrived. It was not fun explaining that to our children. I really don't even understand the reasoning behind why a hotel would provide privacy to their guests.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Kevin

가족 여행
Over promised and under delivered
First off it isn't downtown even though the listing indicates it is downtown it's a twenty minute walk over some moderate hills. Pool was closed for remodel. Didn't know that until we were walking to swim in it with our 6 year old. Desk staff shrugged when we told them we would have booked somewhere else if we'd have known. They charge $10 a person for basic hotel breakfast. Never seen this at IHG property before. They boast an attached restaurant which was closed early when we tried to eat dinner there one evening. Room is dated and tired. Looks like halls and common areas have been updated several times since our room was. Staff had zero solutions for anything we brought to their attention.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Barry

2022년 12월에 5박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Pamela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Meredith

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kelly

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

talur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
Clean, easy, did I mention it was clean
2023년 10월에 1박 숙박함

8/10 - 좋아요

Brenda

가족 여행
별로예요: 편의 시설/서비스
We got points for staying there. Ut missed the hotel due to no signage. Did not expect a $10 fee fir parking. Expected breakfast. Which they had but had to pay for it. Had to pay extra $25 initially. Made for long wait. We are supposed to get it back from C.C. Hopefully. A good thing was a burger place attAtched to hotel. But food was mediocre and slow staff
2023년 10월에 1박 숙박함