외관

햄프턴 인 윈터 헤이븐 여행 후기

2.5 out of 5
햄프턴 인 윈터 헤이븐
202 Cypress Gardens Blvd, Winter Haven, FL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 596개" "
평점 8 - 좋아요. 1000개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 80개" "
평점 4 - 별로예요. 1000개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 36개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jeong Hee

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Claudio

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Regular hotel. Staff at the front desk kind of rude. Elevator not working while checking out.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Terrence

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The elevator stopped working shortly before checkout and we had to carry our bags down the stairs. Nobody from the staff was offering to help guests.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent continental breakfast. Best ive ever seen. Kind, courteous employees. Nice pool.
2024년 3월에 8박 숙박함

10/10 - 훌륭해요

Dalvis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are great, overall condition were great.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Lisa 님, 2024년 2월 6일
Dear Karen,Thank you for taking the time to leave us a fantastic 5 out of 5 rating! We're thrilled to hear that you had a positive experience during your stay at our hotel.Your satisfaction is our top priority, and we appreciate your acknowledgment of our efforts. We hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.Thank you for choosing us, and we look forward to welcoming you back!Best regards,Lisa JenningsGeneral Manager

8/10 - 좋아요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a connecting door to another room and Zi had to listen to them shouting profanities at each other. Other than that it was fine.
2024년 1월에 2박 숙박함
답변 제공: Lisa 님, 2024년 1월 22일
Dear Ellen,Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the noise from the connecting room. We understand how disruptive that can be and want to assure you that we take such matters seriously.We'll be reviewing our room assignment procedures to prevent similar issues in the future. Despite this setback, we're glad to hear that overall your stay was fine. If there's anything else you'd like to share or if there's an opportunity to make it up to you in the future, please let us know.We appreciate your honest input and hope to have the chance to welcome you back for an improved experience.Best regards,Lisa JenningsGeneral Manager

8/10 - 좋아요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Old building , good breakfast, good for a max of 4 persons
2024년 1월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 22일
Dear Juan,Thank you for providing your feedback following your stay. We appreciate your positive remarks about the good breakfast and your insights into the capacity of the room.Your comments about the room capacity are duly noted, and we'll consider them in our ongoing efforts to enhance our accommodations.If you have any specific suggestions on how we can further improve, please feel free to share them. We value your input and hope to welcome you back for another enjoyable experience.Best regards,General Manager

10/10 - 훌륭해요

Fabio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótimo
Ótima estadia. Quarto confortável. Otimo café da manhã.
2024년 1월에 2박 숙박함
답변 제공: Lisa 님, 2024년 1월 22일
Dear Fabio,Thank you for the fantastic review! We're delighted to hear that you had a great stay and enjoyed our comfortable rooms and excellent breakfast. If there's anything specific you loved or if you have any suggestions for us, please feel free to share. We appreciate your positive feedback and hope to welcome you back for another wonderful experience.Obrigado!Hampton Inn

8/10 - 좋아요

LILLYBETH

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was most surprised by how quiet it was. The breakfast food was pretty good, and included. The staff was helpful. The room and bathroom were pretty clean. The room was too dark; an additional standing lamp by the corner of the room that meets the entryway would be useful. Other than that, we were comfortable and would stay here again 👍
2023년 12월에 4박 숙박함
답변 제공: Lisa 님, 2024년 1월 22일
Dear LILLYBETH,Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found our hotel surprisingly quiet, enjoyed the complimentary breakfast, and appreciated the helpfulness of our staff.Your suggestion about adding an additional standing lamp for better lighting is valuable, and we'll certainly consider it for improvements. We want to ensure that our guests have a comfortable and well-lit environment.We're delighted that despite the lighting concern, you were comfortable, and we look forward to welcoming you back for another stay in the future. If there's anything else you'd like to share or if you have specific preferences for your next visit, feel free to let us know.Best regards,Hampton Inn

10/10 - 훌륭해요

Matthew

2023년 12월에 2박 숙박함
답변 제공: Lisa 님, 2024년 1월 22일
Dear Matthew,Thank you for taking the time to leave a 5-star review! We're thrilled to learn that you had a fantastic experience during your stay. If there are any specific aspects you particularly enjoyed or if you have any suggestions for us, feel free to share.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your future stays, please let us know.Best regards,Hampton Inn

10/10 - 훌륭해요

HUA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Lisa 님, 2024년 2월 6일
Dear HUA,We are overjoyed to receive your glowing 10 out of 10 review! Thank you so much for taking the time to share your positive experience at Hampton Inn.Your perfect score truly brightens our day, and we're delighted to know that you had an exceptional stay. We strive to provide our guests with top-notch service, and your feedback is a wonderful acknowledgment of our efforts.It was our pleasure to host you, and we look forward to the opportunity of welcoming you back to Hampton Inn in the future. If there's anything you need or any special requests for your next visit, please feel free to reach out to us.Thank you again for choosing Hampton Inn and for your fantastic rating!Warm regards,Lisa JenningsGeneral Manager

10/10 - 훌륭해요

Linda

2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 18일
Dear Linda,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.We appreciate your support and look forward to welcoming you again soon!Best regards,Lisa JenningsGeneral ManagerHampton Inn

8/10 - 좋아요

yesenia

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good
Overall, the experience was good. Check-in was quickly. The bed was so so. They could’ve been more comfortable. Breakfast was good. And the person cleaning the breakfast area was amazing.
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
Hi Yesenia,Thank you for taking the time to share your feedback with us. We appreciate your positive comments on the overall experience, quick check-in, and the quality of our breakfast. It's great to hear that you found our breakfast area clean and well-maintained.We also appreciate your input on the bed comfort. Your comfort is important to us, and we apologize for any inconvenience you experienced. We'll certainly look into ways to enhance the comfort of our beds to ensure a better night's sleep for our guests.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

10/10 - 훌륭해요

Yordanis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy maravilloso
2023년 11월에 2박 숙박함
답변 제공: Lisa 님, 2023년 12월 18일
Dear Yordanis,¡Muchas gracias por tu amable reseña! Nos alegra saber que tu experiencia fue maravillosa. Estamos comprometidos a ofrecer el mejor servicio posible, y es gratificante saber que cumplimos con tus expectativas. Siempre estamos aquí para brindarte momentos memorables y esperamos recibirte nuevamente en el futuro.¡Gracias por elegirnos y por compartir tu experiencia!Saludos cordiales,Lisa JenningsGeneral ManagerHampton Inn

10/10 - 훌륭해요

Brittany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a wonderful stay at the hampton inn. Rooms, hotel and amenities all clean and well maintained and the staff was friendly and helpful! Would definelty stay again!
2023년 11월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
Hi Brittany,Thank you for the fantastic 5-star review! We're thrilled to hear that you had a wonderful stay at the Hampton Inn. It's great to know that you found the rooms, hotel, and amenities clean and well-maintained, and that our staff was friendly and helpful. We appreciate your positive feedback and would be delighted to welcome you back for another great stay! If there's anything specific you enjoyed or anything we can do to make your next stay even better, please let us know.

10/10 - 훌륭해요

Yriovis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno todo
2023년 11월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
¡Hola Yriovis!Gracias por tu calificación de 5 estrellas y por tus amables palabras. Nos alegra saber que todo estuvo muy bueno para ti. Si tienes algún comentario adicional o alguna sugerencia para mejorar aún más tu próxima visita, no dudes en hacérnoslo saber. Agradecemos tu feedback y esperamos recibirte nuevamente pronto.

8/10 - 좋아요

Julie

2023년 11월에 7박 숙박함

10/10 - 훌륭해요

vivian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was a wonderful experience
2023년 7월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
Hi Vivian,Thank you for the perfect score and kind words! We're thrilled to hear that your experience was wonderful. If there's anything specific that made your stay exceptional or any way we can further enhance your future visits, please share your thoughts. We appreciate your feedback and can't wait to welcome you back for another wonderful stay.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff are very friendly and hotel was clean
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
Hi John,Thank you for your fantastic review! We're delighted to hear that you found our staff very friendly and the hotel clean. Providing a welcoming and clean environment is our priority. If you have any suggestions or if there's anything else we can do to enhance your future stays, please let us know. We appreciate your positive feedback and look forward to hosting you again.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스
Kids enjoyed the pool and breakfast
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
Hi Chris,Thank you for your feedback! We're thrilled to hear that the kids enjoyed the pool and breakfast during your stay. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to hosting you and your family again.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스
Enjoyed the stay
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
Hi Jessica,Thank you for choosing to stay with us, and we're glad to hear that you enjoyed your time here! If there's anything specific you loved or any areas we can improve to make your next stay even better, please let us know. We appreciate your feedback and hope to welcome you back soon.

10/10 - 훌륭해요

Jennifer

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 18일
Dear Jennifer,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.We appreciate your support and look forward to welcoming you again soon!Best regards,Lisa JenningsGeneral ManagerHampton Inn

10/10 - 훌륭해요

Alma

가족 여행
Great location
2023년 10월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 12월 18일
Hi Alma,Thank you for your 5-star review! We're delighted to hear that you enjoyed our great location. If you have any additional feedback or suggestions, feel free to share. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Sughey

2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 18일
Dear Sughey,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.We appreciate your support and look forward to welcoming you again soon!Best regards,Lisa JenningsGeneral ManagerHampton Inn

2/10 - 너무 별로예요

John R

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The parking lot and facility on the outside looked great. Lobby looked clean and welcoming. However the young lady working the front desk was acting extremely annoyed that I needed to check in during her shift. My wife and I were trying to just brush it off because you never know what’s going on in someone’s life. What really turned the tables was when we got to our room we went to put some valuables in our nightstand but instead we were greeted by a used condom.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hampton Inn winter Haven 님, 2023년 10월 16일
Thank you very much.

2/10 - 너무 별로예요

Dejene

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Aribel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

10/10 - 훌륭해요

Darlene

Easy check in, close to Legoland, free delicious breakfast and friendly staff.
2023년 9월에 3박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

10/10 - 훌륭해요

janet

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was very comfortable and a good selection of pillows. The hotel seemed very clean. A nice breakfast buffet. All the employees we had contact with were professional, courteous, friendly.
2023년 9월에 1박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

8/10 - 좋아요

Alexzandria

2023년 9월에 2박 숙박함
답변 제공: Hampton Inn Winter haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

10/10 - 훌륭해요

Drianet

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility
2023년 9월에 2박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

10/10 - 훌륭해요

José

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 9월에 1박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

10/10 - 훌륭해요

Karen

좋아요: 편의 시설/서비스
Peaceful, quiet stay during Idalia Hurricane. A God send! Thank you!
2023년 8월에 1박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
dirty dated - not like the many other Hampton Inn's I have stayed with
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Alice

2023년 8월에 1박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

10/10 - 훌륭해요

NANCY 님, CRYSTAL RIVER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tucked away off the main road, but close to many dining options, and a short drive to Legoland. Clean room, friendly staff, good amenities, and breakfast was very good. Couldn't ask for anything more!
2023년 8월에 3박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 객실의 편안함
Disappointed in remodeled rooms
Disappointed in the quality of upgrades in the rooms and the cracks and water staing in the ceilings. Floor boards horribly done behind the toilets and in the corners. It almost looked like they hired very incompetent workers to do the remodel. Bed was very comfortable and room was clean
2023년 8월에 1박 숙박함

8/10 - 좋아요

Dr. Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Rosa Mckinzy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast Staff Jackie
2023년 8월에 1박 숙박함

8/10 - 좋아요

Adam

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty nice place
2023년 8월에 1박 숙박함
답변 제공: Hampton Inn Winter Haven 님, 2023년 10월 16일
Thank you very much. Glad you enjoyed your stay.

8/10 - 좋아요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy and convenient
2023년 8월에 2박 숙박함
답변 제공: Hampton Inn 님, 2023년 8월 13일
Thank you very much. Hope to see you soon.

10/10 - 훌륭해요

Sughey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfecto
2023년 8월에 1박 숙박함
답변 제공: Hampton Inn 님, 2023년 8월 13일
Thank you very much.

8/10 - 좋아요

Wanda

좋아요: 청결 상태
2023년 8월에 2박 숙박함

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No shower gel
The shower gel was empty in the bathroom. I told the girl at the girl at the desk and asked her if it could be replaced. It was still empty after the room was serviced. They did service the room upon request.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Roy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I needed to add an extra day and they gouged me for that day and the manager said I have bosses to answer to so she's not really a manager if she can't extend an existing customer the same price for one day when I was there for a funeral she never asked the reason I needed to extend. She just turned her back and walked away. My company Briggs Golf Construction has stayed many nights with as many as 10 rooms. If you notice my name is Roy Briggs the owner
2023년 7월에 2박 숙박함