Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are happy to read that you enjoyed your stay and we hope you will stay with us again in the future. We appreciate your business!

Dear Marie,Thank you for reaching out and sharing your recent experience. I am sorry your king room wasn't up to our usual cleanliness standards. A clean and comfortable room is essential for a relaxing stay, and we fell short of that expectation.I sincerely apologize for the dirty sheets and unclean bathroom. This is unacceptable, and I can only imagine how disappointed you must have been.We take guest feedback very seriously. Yours will be used to improve our cleaning procedures and ensure every guest has a comfortable experience.We hope you'll consider giving us another chance to show you the exceptional service we strive to provide.

Dear Ramani,Thank you for sharing your recent experience at our hotel. I am truly disheartened to read about the significant issues you encountered during your stay. Please accept my sincerest apologies for the inconvenience and frustration these issues caused you.We prioritize the safety and comfort of our guests, and these issues fall far short of our standards. I assure you that we are taking immediate action to address these concerns. We understand these issues significantly impacted your stay and truly value your feedback. We hope you will give us another chance to showcase the high standards and exceptional service we strive to provide.Thank you for your understanding and valuable feedback. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

Dear Heather,Thank you for taking the time to share your unique experience at our hotel! We appreciate your honest feedback, and we're certainly tickled by your description of stepping into an 80s sitcom – that's not an image we hear every day!However, we're genuinely sorry to hear about the unpleasant odors and uncleanliness you encountered in your room. The musty smell and oily handprints are not part of the intended guest experience, and we sincerely apologize for the discomfort they caused. Your proactive approach with the Clorox wipes is commendable, but please know we've taken immediate steps to address these issues. I will review our ventilation systems and air fresheners to prevent similar situations. I am glad to hear that you found the hotel to be quiet and appreciate the convenient parking. We strive to provide a peaceful and comfortable atmosphere for our guests, and it's reassuring to know we achieved that in some aspects.We value your feedback and hope you'll give us another chance to demonstrate our commitment to providing a clean, comfortable, and enjoyable stay for all our guests.Thank you again for your feedback. We look forward to welcoming you back soon for an enjoyable stay!

Dear Valued customer,Thank you for taking the time to share your experience at Comfort Inn. We value all feedback, especially constructive criticism, as it allows us to identify areas for improvement and ensure each guest has a truly memorable stay.I'm incredibly sorry that your breakfast experience fell short of expectations. Discovering limited lukewarm food options upon arriving at 7 am, the designated start time, is undoubtedly frustrating and disappointing. Please accept my sincere apologies for this inconvenience and the disruption it caused to your morning routine.We take immense pride in our breakfast service and strive to offer a varied and fresh selection at the designated starting time. Unfortunately, it seems we missed the mark on this occasion. I've brought your feedback to the attention of our breakfast team and the hotel manager. We're thoroughly reviewing our food preparation and service procedures to ensure this doesn't happen again.Thank you again for your valuable feedback. We hope to welcome you back soon for an exceptional breakfast experience.

Dear Veronica,Thank you for taking the time to share your experience at Comfort Inn. We truly appreciate your feedback, and I apologize for the stark difference between your first stay and your most recent one. Hearing that your room was dirty and smelled of smoke is incredibly disappointing, and it falls far short of the standards we strive for at every level.I understand your frustration and disappointment, especially since your previous experience was so positive. We must maintain consistency in guest experience, and your feedback highlights a clear area for improvement.Please know that we're taking immediate action to address this issue. We've launched a thorough investigation into your room's cleanliness and smoke odor, and we're reviewing our housekeeping and ventilation protocols to ensure such lapses never happen again. Your valuable feedback has prompted us to implement stricter quality control measures and refresher training for our housekeeping staff.We value your loyalty as a guest and understand that regaining your trust requires more than words. Thank you again for your feedback. We look forward to welcoming you back soon.

Dear Julie,Thank you for taking the time to share your experience at Comfort Inn. We're thrilled that you found our staff friendly and helpful when you needed a restaurant recommendation. It's always our pleasure to assist guests in exploring the local area.We're also delighted that you found your room clean and comfortable. We understand your initial impression of the lighting and appreciate your feedback. While we aim for a warm and inviting atmosphere, some guests may prefer brighter spaces. We're always looking for ways to improve guest experience, and your comment will be valuable in our ongoing evaluation of room lighting options.Perhaps we could offer you a room with a brighter layout or windows positioned for more natural light during your next stay? We'd love to ensure your future experience suits your preferences.Once again, thank you for choosing Comfort Inn and for sharing your valuable feedback. We hope to welcome you back soon for an even more enjoyable stay tailored to your lighting preferences!

Dear Valued customer,I was deeply troubled to read your review of your recent stay at our hotel. Your experience falls far short of the standards we strive for, and I sincerely apologize for the discomfort and disappointment you encountered.The issues you described with the uncleanliness of the rooms, particularly the foul odors and unhygienic bathrooms, are entirely unacceptable. There is no excuse for this; we are taking immediate action to rectify these problems. Your frustration with the lack of alternative rooms and the inconsistent bedding is entirely understandable. Our prepayment policy should not have restricted your options in such a circumstance, and the uneven amenities in the second room added insult to injury. We are reviewing our internal procedures to ensure guests experiencing similar situations are promptly accommodated with clean and comfortable rooms that meet their expectations.Once again, I am genuinely sorry for the failings you encountered during your stay. We hope to have the opportunity to rebuild your trust and demonstrate the genuine hospitality we strive to offer all our guests.

Dear myra,Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you were disappointed with the cleanliness of our hotel. We pride ourselves on providing a clean and comfortable stay for all of our guests, and it sounds like we fell short of your expectations.I've spoken to our housekeeping staff about the issues you mentioned. They have assured me that they will be taking steps to improve the cleanliness of our hotel. I hope that you will consider staying with us again in the future. Again, thank you for your feedback. I value your business and I look forward to seeing you again soon.

Dear Customer,I am so sorry to hear about the negative experience you had at Comfort Inn. I understand that you were placed in a room on the 3rd floor due to no other available rooms on the first floor. We will investigate why there was no hot water in the shower and the door issue. Each morning, we are offering a standard Comfort inn Complimentary Breakfast* Premium coffee, juice, and a bagel with spreads* Hot items: eggs, sausage, and waffles* Complimentary fruits, cereal, milk, pastries, yogurt, and sandwichesOur parking was tight due to the group that stay in our hotel and the construction crew.I want to apologize for any inconvenience or frustration this may have caused you. We take customer satisfaction very seriously, and we are committed to providing our guests with a positive experience. I would like to let you know that the elevator has been repaired.Thank you for bringing this matter to our attention. We value your feedback and will continue to work hard to provide our guests with the best possible experience.

Dear Rebekah,I am so sorry to hear that your recent stay at Comfort Inn and Suites Eastgate did not meet your expectations. I take your feedback very seriously and want to assure you that we are taking steps to address the issues you have raised.I have reviewed your comments and have spoken to our housekeeping staff and maintenance team. We have already taken steps to clean and repair the areas of the hotel that you mentioned. We are also working to improve the safety of our parking lot.I understand that your experience was not what you were hoping for, and I sincerely apologize for any inconvenience or frustration this may have caused. I want to assure you that we are committed to providing our guests with a clean, comfortable, and safe stay.

Dear Diana,I am writing to you on behalf of Comfort Inn and Suites Eastgate to apologize for the inconvenience you experienced during your recent stay. I understand that your grandson was disappointed that the indoor pool was too cold, and that all of the soda machines were out of order.I would like to assure you that we take customer satisfaction very seriously, and we are working to correct the issues that you have brought to our attention. The indoor pool temperature has been adjusted, and we are in the process of repairing the soda machines.We value your business, and we hope that you will give us another chance to earn your trust.

Dear Paul,Thank you for writing a review about your stay. I apologize that the hotel did not meet your bathroom expectations as you like. I hope you will give us another opportunity to accommodate you when your plans bring you back to Cincinnati.

Dear Donna,Thank you for staying at our Comfort Inn and Suites hotel and for taking the time to give a 4-star rating. We are delighted to learn you enjoyed your stay. Thank you again and we look forward to welcoming you back soon.

Dear Kimberly,I am sorry to see a 2-star rate that you give to our hotel. That is letting us know about the poor service you received. Thank you so much for taking the time to rate the hotel, we appreciate it!