스위트, 침실 1개, 전망 | 고급 침구, 필로우탑 침대, 암막 커튼, 다리미/다리미판

코트야드 바이 메리어트 마이애미 코코넛 그로브 여행 후기

3.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 926개 이용 후기 중 359개" "
평점 8 - 좋아요. 926개 이용 후기 중 302개" "
평점 6 - 괜찮아요. 926개 이용 후기 중 139개" "
평점 4 - 별로예요. 926개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 926개 이용 후기 중 59개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Vicente 님, Providence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Vicente, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Kara Lundgren, General Manager

10/10 - 훌륭해요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Safe neighbourhood. Clean rooms. I very much enjoyed my stay.
2024년 2월에 5박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Dear Gerald, We are happy to hear from you and know your stay was fantastic. We appreciate you taking the time to share your wonderful experience. Your recommendation encourages our associates, who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Hotel Management

10/10 - 훌륭해요

cinthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like it and excellent location !!
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 24일
Dear cinthia,We are so glad that you enjoyed our great location. It was our pleasure hosting you, and we thank you for choosing us.Best,General Manager

4/10 - 별로예요

Glenn 님, Miami

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The rooms are extremely small and the bathrooms are even smaller. There seems to be no monitoring of noise from rooms--when we arrived at 3am, very loud music was coming from the room next door. The most frustrating thing about this hotel was the poor elevator service. Of the three elevators, one was monopolized by the cleaning/linen service and one was out of service. This left only one operating elevator to service a building with over 17 floors.
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 17일
Dear Glenn, I'm sorry to hear that noise pollution and elevator wait times interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, General Manager

8/10 - 좋아요

Chanel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: James D'Agostino 님, 2024년 2월 1일
Thank you for your review. We look forward to your next stay with us.

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Dear Marc, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, James D'Agostino, GM

6/10 - 괜찮아요

Adrian

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Adrian, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, James D'Agostino, GM

10/10 - 훌륭해요

Luis Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kristin

별로예요: 직원 및 서비스
Seriously horrendous staff. All the front desk were completely rude- seriously disrespectful, dismissive unknowledgeable, rude angry to even has to be there. Unhelpful and actually personally mean. We stayed for 4 days and one day with a huge suite- they didn’t clean the rooms, leave coffee
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 25일
Dear Kristin,I'm so sorry to hear about the disappointing experience you had and would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect from us. We value your business and your loyalty to our brand. Please know that your comments are being addressed with our team and additional steps will be taken to ensure we're doing all we can to serve our guests. We hope you'll consider staying with us again.Sincerely,James D'AgostinoGeneral Manager

2/10 - 너무 별로예요

Kristin

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotels front desk staff especially a clerks are rude, short with guests, dismissive and disrespectful- they are awful. They treats guests as if they are lucky even speak with her. I won’t recommend this hotel. Your cleaning staff does not speak English so there is no way to interact with them. Your bar staff was kind but the front desk charged us for water we should have received complimentary- don’t stay here!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Dear Kristin,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We have a dedicated staff who normally receive high marks for service, so I regret that we fell short and for your overall poor impression. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.Sincerely,James D'AgostinoGeneral Manager

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Nadya

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Great location, unfriendly service(mostly), bad food,overpriced with no justification
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 10일
Dear Nadya,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,James D'AgostinoGeneral Manager

10/10 - 훌륭해요

Brian

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jekaterina

Our family love this hotel and location!
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Jekaterina,What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Courtyard. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip.Best,James D'AgostinoGeneral Manager

10/10 - 훌륭해요

jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: James D'Agostino 님, 2023년 12월 5일
Thank you for your review. We hope you return to Courtyard Coconut Grove soon!

2/10 - 너무 별로예요

Madeleine

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Valet was absolutely awful the property was dirty where they park the vehicles with all kinds of trash. My tire was punctured by a rusted nail They chose not to do anything but be extremely rude and one of the employees stole my credit card information and we had to make a police report it was an absolute awful stay
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Kevin

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was giving an awful room after they gave my initial reserved balcony room to someone else .
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 24일
Dear Kevin, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, James D'Agostino General Manager

8/10 - 좋아요

Sebastian

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Mala organización de la parte de housekeeping, no hicieron el cuarto dos dias
2023년 11월에 5박 숙박함
답변 제공: James D'Agostino 님, 2023년 11월 22일
Thank you for your feedback. We hope you return soon to Courtyard Coconut Grove.

8/10 - 좋아요

Phyllis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
lobby could be noisy. breakfast was ok, but a bit pricey. bathroom was small. but the room was big enough. the valet parking was excellent.
2023년 11월에 2박 숙박함
답변 제공: James D'Agostino 님, 2023년 11월 16일
Thank you for your feedback. We hope we have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Serena

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My boyfriend is a smoker and asked the front desk where he can smoke. He was advised outside on the right side of the hotel. When checking out he went outside to smoke prior and then came upstairs to help with our luggage. The house keeper was standing there when we walked out less than 5 minutes later. Our card was charged $200 for a smoking in a room fee. The housekeeper stated that it smelled like smoke in the room when she went in. Obviously it would smell like smoke if he literally just finishing smoking and walked in to grab the luggage. It's common sense and I've been going back/forth with them. They are very unprofessional and dismissive over the $200. If I could give zero stars I would.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 18일
Dear Serena,Marriott is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the industry's most comprehensive smoke-free hotel policies. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. I'm sorry for any frustration this has caused you, but we are committed to ensuring a smoke-free environment for every Guest.Sincerely,James D'AgostinoGeneral Manager

10/10 - 훌륭해요

Bianca

2023년 11월에 2박 숙박함
답변 제공: James D'Agostino 님, 2023년 11월 16일
Thank you for your review. We look forward to welcoming you back to Courtyard Coconut Grove.

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: James D'Agostino 님, 2023년 10월 30일
Thank you for your review. We hope we have the opportunity to host you again here with us.

10/10 - 훌륭해요

ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was great. Only issue for us it was to cold. Turned the air off but still cool. Hot water issue in shower. And my quirk the tops for the disposal coffee cups did not fit. Wanted to take a hot cup of coffee out with me but the lid didn’t fit.😌
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 24일
Dear ellen, While it was not perfect, I am happy to see that your stay was worthy of five stars. Thank you so much for your valuable feedback and for choosing our Courtyard by Marriott. We hope to welcome you back for a flawless experience in the future. Best, James D'Agostino General Manager

10/10 - 훌륭해요

mariam

2023년 10월에 2박 숙박함
답변 제공: James D'Agostino 님, 2023년 11월 10일
Thank you for your review. We look forward to welcoming you back with us soon.

10/10 - 훌륭해요

Bristella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff in the Courtyard was a very kind of people, always ready to help us on anything we were looking for. They bring us solutions on everything we wanted about our room or our booking.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 18일
Dear Bristella, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, James D'Agostino General Manager

6/10 - 괜찮아요

Steven

2023년 10월에 3박 숙박함
답변 제공: James D'Agostino 님, 2023년 11월 5일
Thank you for your review. We look forward to welcoming you back in the future,

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and even better service
2023년 10월에 5박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear Francisco, We humbly thank you for staying with us and for strongly recommending our Courtyard by Marriott. We look forward to your next visit! Best, James D'Agostino General Manager

10/10 - 훌륭해요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shay 님, 2023년 10월 15일
Thank you for Choosing to stay at the Courtyard Miami Coconut Grove. We look forward to seeing you on your next visit.

6/10 - 괜찮아요

Shihhan

가족 여행
별로예요: 편의 시설/서비스
Book for Bay View Balcony. There is no direct bay view and you have to walk on one corner of balcony in order to peak the view. Stayed for four nights and asked hotel about it. They explain this is it. But one day I peak the room which is cleaning across the hall to mine, it is the same size room with just the exact bay view hotel picture shown on their website. Watch out what you will get!
2023년 10월에 4박 숙박함
답변 제공: GM 님, 2023년 10월 12일
Dear Shihhan, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us at the Courtyard by Marriott Miami Coconut Grove we hope to see you again. Sincerely, James D'Agostino General Manager

8/10 - 좋아요

Moira 님, Stamford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to walk to restaurants, park. Clean friendly staff
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 8일
Dear Moira,Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return.Best,James D'AgostinoGeneral Manager

2/10 - 너무 별로예요

Steve

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We booked a room with a balcony with a view of city and we got a room with no balcony and the view of a high rise building being renovated right in front of our window blocking any view of anything but the building. When we asked for a different room the staff was rude and condescending.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Dear Steve, I regret that we were not initially able to honor your room location request, our inventory changes by the minute due to guests extending their stays, rooms taken out of order for maintenance, etc. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, James D'Agostino General Manager

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that the room was clean and the staff was friendly. Now, I did not like the idea of paying $22 per amenities. This should be included in the daily rate.
2023년 9월에 2박 숙박함
답변 제공: James D'Agostino 님, 2023년 10월 3일
Thank you for your feedback. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Paige

2023년 9월에 2박 숙박함
답변 제공: James D'Agostino 님, 2023년 10월 23일
Thank you for your review. We hope to welcome you back soon.

10/10 - 훌륭해요

Francis E

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: James D'Agostino 님, 2023년 10월 3일
Thank you for your review. We hope to see you again soon.

8/10 - 좋아요

Renee

2023년 9월에 2박 숙박함
답변 제공: Shay 님, 2023년 10월 15일
Thank you for choosing the Courtyard. We are so happy to hear that you had a wonderful stay with us. We look forward to seeing you on your next visit to the Grove.

10/10 - 훌륭해요

Tonika

2023년 9월에 2박 숙박함
답변 제공: Shay 님, 2023년 9월 25일
Thank you for you feedback, we are so happy to hear that you had a wonderful experience here on property.

10/10 - 훌륭해요

Gabriela

2023년 9월에 2박 숙박함
답변 제공: James D'Agostino 님, 2023년 9월 20일
Thank you for your review. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

AGUSTIN

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 19일
Dear AGUSTIN, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, James D'Agostino General Manager

8/10 - 좋아요

Janet 님, Hackensack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 15일
Dear Janet, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, James D'Agostino General Manager

10/10 - 훌륭해요

DANIANE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything looks nicely clean. Rooms are very quiet.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 12일
Dear DANIANE, I know that I am biased, but our housekeeping staff is the finest in Miami. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, James D'Agostino General Manager

10/10 - 훌륭해요

Sossio V

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice building with nice amenities and good location
2023년 8월에 1박 숙박함
답변 제공: James D'Agostino 님, 2023년 9월 11일
Thank you for your review. We look forward to welcoming you back.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great and helpful staff
2023년 8월에 5박 숙박함
답변 제공: James D'Agostino 님, 2023년 9월 7일
Thank you for your terrific feedback. We hope you return soon to Courtyard Coconut Grove

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: James D'Agostino 님, 2023년 9월 4일
Thank you for your feedback. We look forward to hosting you again here at Courtyard Coconut Grove.

10/10 - 훌륭해요

Trudy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the pool was open later.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 3일
Dear Trudy,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,James D'AgostinoGeneral Manager

2/10 - 너무 별로예요

Samuel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 29일
Dear Samuel, I'm sorry that you felt compelled to rate us so poorly. We strive to provide every guest with an exceptional stay but, unfortunately, we let you down. Thank you for being our valued guest and we hope to better serve you on a return visit. Sincerely, James D'Agostino General Manager

8/10 - 좋아요

Subha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and the staff responsive. The room was small and not many dressers for storage.
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 22일
Dear Subha, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback, which underlines our strengths and provides some areas for improvement, is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, James D'Agostino General Manager

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: James D'Agostino 님, 2023년 8월 21일
Thank you for your review. We look forward to welcoming you back.

8/10 - 좋아요

Wayne

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Restaurant staff were great! The Desk staff were able to make accommodations for us when our needs were made clear.
2023년 8월에 3박 숙박함
답변 제공: James D'Agostino 님, 2023년 8월 15일
Thank you for your feedback. We look forward to welcoming you back soon.

4/10 - 별로예요

Shannah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 14일
Dear Shannah, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, James D'Agostino General Manager

10/10 - 훌륭해요

Eddie

출장 여행
Great service and staff
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 7일
Dear Eddie, I'm so happy to see that you enjoyed your stay. It's encouraging to know you found our exceptional staff worthy of five stars. I thank you for your business and we hope to see you again soon. Best, James D'Agostino General Manager