야외 수영장, 일광욕 의자

빌라 로사 켐핀스키 여행 후기

5 out of 5
빌라 로사 켐핀스키
Chiromo Road, Nairobi

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 463개 이용 후기 중 349개" "
평점 8 - 좋아요. 463개 이용 후기 중 82개" "
평점 6 - 괜찮아요. 463개 이용 후기 중 13개" "
평점 4 - 별로예요. 463개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 463개 이용 후기 중 13개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함
답변 제공: Aurelio Giraudo 님, 2018년 9월 27일
Dear Anonymous, Many thanks for your rating on Expedia. We appreciate your four out of five star rating. Best Regards Aurelio Giraudo

10/10 - 훌륭해요

Jieun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
The service was very good, and the security was severe, but for our safety, it was good. I liked the desk and the chair since I had to work in the room. The breakfast was great, staff also very kind.
답변 제공: General Manager 님, 2016년 11월 3일
Dear Jieun, Many thanks for taking the time to review your experience at Villa Rosa Kempinski. I am very pleased to read that you had a great stay with us, and were happy with the service at the hotel, the facilities in your room and breakfast selection. I do hope that we will have the opportunity to host you at the hotel once again in the coming days. Warm Regards Barnabas

4/10 - 별로예요

Jeff

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We had returned from a safari tentvthat had plenty of hot water to an expensive hotel without hot water.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Damian

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 편의 시설/서비스
Great service and ambience
2024년 3월에 1박 숙박함
답변 제공: Petra Baumann 님, 2024년 3월 4일
Dear Dennis, Thank you for the review and rating. My team and I appreciate the positive feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was exceptional. It was my first time staying at this hotel. I will absolutely be returning!
2024년 1월에 1박 숙박함
답변 제공: Petra Baumann 님, 2024년 1월 24일
Dear Courtney, Thank you for the five star rating and the exceptional feedback. My team and I look forward to hosting you once again in the coming days. Best Regards, Petra BaumannGeneral Manager

10/10 - 훌륭해요

Brodie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An absolutely unbelievable hotel! We were on the receiving end of some of the most welcoming and friendly service from the moment we checked in, to the moment we checked out. The wonderful staff met every single request and made our stay very special by taking the time out of their day to make ours better. Thank you, we had an amazing stay here!
2023년 12월에 8박 숙박함
답변 제공: Petra Baumann 님, 2024년 1월 11일
Dear Brodie,Thank you for letting us know that you had an excellent stay at Villa Rosa Kempinski Nairobi. My team and I are grateful for the kind words on service, and we look forward to hosting you once again in the coming days for yet another memorable stay. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Ido

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Simmona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 8박 숙박함

10/10 - 훌륭해요

Hiromi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff are kind、and The setting is too nice.
2023년 11월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 12월 1일
Dear Hiromi, Thank you for sharing a positive review and rating on your recent experience at Villa Rosa Kempinski Nairobi. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Adedamola

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy
2023년 11월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 12월 1일
Dear Adedamola, Thank you for sharing a positive review and rating on your recent experience at Villa Rosa Kempinski Nairobi. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards,Petra Baumann General Manager

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Andy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a great hotel!
Third time at the hotel and same great service! Thank you team for making it a nice comfortable stay! see you soon
2023년 11월에 3박 숙박함
답변 제공: Petra Baumann 님, 2023년 11월 16일
Dear Andy, Thank you for sharing with us that you have stayed with us on three occasions now. My team and I are grateful for the feedback on service, we are very glad that you had a comfortable stay and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Reuben

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Viridiana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena habitación
2023년 10월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 10월 23일
Dear Viridiana, Thank you for the review and rating. My team and I appreciate your feedback on the comforts of your room. We look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

bo hyun

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Alexandra

2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Peter 님, Amerang

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good. Loud clients and no dress code make some people approach in pyjama for breakfast. I recommend this hotel.
답변 제공: Petra Baumann 님, 2023년 10월 5일
Dear Peter,Thank you for the five out of five rating and for recommending the hotel I have personally taken note of your feedback on attire worn at Cafe Villa Rosa during breakfast and will look into the stricter implementation of our general dress code, which is casual to smart casual in all outlets. We hope to have the opportunity in the coming days to surpass your expectations. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Iphie

2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Maya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Rooms are very nice. Little far away from shopping. Breakfast is excellent. Staff are very friendly and helpful. Very good restaurants. Overall we had a very comfortable stay.
2023년 9월에 2박 숙박함
답변 제공: Petra Baumann 님, 2023년 10월 3일
Dear Maya, Thank you for commending your recent stay at Villa Rosa Kempinski Nairobi. My team and I appreciate the feedback on the rooms, breakfast and service. It's a pleasure to also learn that you enjoyed our selection of restaurants. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Shanell

가족 여행
좋아요: 편의 시설/서비스
I felt like the staff/concierge tried to overcharge us for some excursions. They quoted a price which transportation was included and on the way back twice tried to charge a fee for the hotel shuttle when it was already included as part of the package price
2023년 9월에 3박 숙박함
답변 제공: Petra Baumann 님, 2023년 9월 21일
Dear Shanell, We appreciate you taking the time to share a review on your recent experience with us. I do understand from our concierge that there was perhaps some misinterpretation of the excursion cost and what it included, nonetheless i do understand that we managed to resolve the cost aspect for you on behalf of the hotel and an alternative solution for the excursion was also presented. I do hope that when you stay with us next, you will be able to have the most memorable stay. Best Regards, Petra BaumannGeneral Manager

8/10 - 좋아요

Hanns

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Whitney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

LINDA

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Forgot my cellphone in the lobby bathroom. Their staff found it and return my phone. Very happy with it.
2023년 8월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 8월 29일
Dear LINDA, Thank you for the review and rating. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Thank you for commending the service at the hotel. Best Regards, Petra Baumann General Manager

2/10 - 너무 별로예요

Amir

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Isolated , old , slow on check in
2023년 8월에 2박 숙박함
답변 제공: Petra Baumann 님, 2023년 8월 29일
Dear Amir,I am disappointed to read that you did not have a great experience with us. I have personally addressed the check in process issue that you have raised with our front office team, and you can be assured that this is not the norm. We are striving to upgrade our public areas and room facilities to offer best guest experiences.I do hope that when you visit us next we will be able to extend the most memorable stay. Best Regards, Petra BaumannGeneral Manager

10/10 - 훌륭해요

Trevor

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
最高のホテル
今までで1番素敵なホテルでした。サービス、清潔さ、心地よさ全てにおいてパーフェクトです。室内に干していた洗濯物をサービスで乾かして頂きました。コンシェルジュ、セキュリティーやドアマンも素晴らしく、思い出に残る滞在になりました。ありがとうございました。
2023년 8월에 3박 숙박함
답변 제공: Petra Baumann 님, 2023년 8월 20일
Dear Guest, Thank you for the review and rating on your experience at Villa Rosa Kempinski Nairobi. My team and I appreciate the positive comments on service, cleanliness and comfort. I will share your kind words with all my colleagues, and we look forward to hosting you once again in the coming days. Best Regards, Petra BaumannGeneral Manager

6/10 - 괜찮아요

Elie

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Efrain

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Elaine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely worth staying a night
Really nice stay and staff, beautiful facilities and spacious rooms. Worth the extra penny Minor point but they were rigid about reversing my with breakfast booking ( they argued I had a no cancellation booking), even though I had requested for change within 10mins of booking. But breakfast was lovely so not too important, but felt rather cheated by the poor service there.
2023년 7월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 25일
Dear Elaine, Thank you for your review and rating on your experience at Villa Rosa Kempinski Nairobi. I am pleased to read you were happy with the service at the hotel, facilities and your spacious room. As you are probably aware we do have a number of offers that come with their benefits and terms and conditions, which ideally do become slightly complicated in changing once booked. Nonetheless I am glad that you enjoyed breakfast and we look forward to the opportunity of hosting you once again in the coming days. Best,Petra Baumann General Manager

10/10 - 훌륭해요

Anil

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Glenn 님, Tarzana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 16일
Dear Glenn, Thank you for the rating on your recent experience at Villa Rosa Kempinski Nairobi. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Sonak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very secure and safe
2023년 7월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 17일
Dear Sonak, Thank you for the positive review and rating. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days.Best Regards, Petra Baumann General Manager

8/10 - 좋아요

CARLOS 님, Marietta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was great even tough the hotel overall was only ok. Water was coming muddy at some point.
2023년 7월에 2박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 12일
Dear CARLOS,Thank you for the review and rating.My team and I appreciate the feedback on service and staff engagement.Please accept my sincere apologies for the brown colour that you noticed in the water supply. There was a temporary issue with the local water supply, which has been rectified.I do hope that the next time you stay with us you will be able to have the most memorable stay. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

MOHAMMAD NAJIB

2023년 7월에 6박 숙박함

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely rooms, friendly staff and nice meals on site at restaurants and room service. I needed to request housekeeping assistance on two occasions and service was prompt and courteous.
2023년 6월에 3박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 3일
Dear Christine, Thank you for the positive review on your overall experience at Villa Rosa Kempinski Nairobi. My team and I are grateful for the kind comments on service. It's also a pleasure to learn that you were happy with the comforts of your room and your dining experiences. Best Regards. Petra Baumann General Manager

8/10 - 좋아요

Nehal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Mohsin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Newly Wed Couple
Amazing hotel. Very good communication Booked for a newly wed couple. I would like to thank all the staff for making their stay a breathtaking one. 5 star hotel in very convenient location. Security is very thorough and they take pride in the service they provide. Would highly recommend
2023년 6월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 3일
Dear Mohsin. Thank you for sharing with us that your guests had a great stay at Villa Rosa Kempinski Nairobi. It's a pleasure to learn that you would recommend Villa Rosa Kempinski Nairobi. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The most amazing hotel i have ever stayed in.
2023년 6월에 4박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 2일
Dear Aaron,Thank you for the rating and review and for considering Villa Rosa Kempinski Nairobi to be the most amazing hotel. My team and I look forward to hosting you once again in the coming days.Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

aditya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a ovely property and amazing hospitality
2023년 6월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 7월 2일
Dear aditya, Thank you for the positive review and rating. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

2/10 - 너무 별로예요

Joss

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Asanda

2023년 6월에 4박 숙박함

8/10 - 좋아요

Bernard

2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Kathleen 님, FRANKLIN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel. You’re not going to be going anywhere outside of the gates, but hotel and restaurants, etc, were excellent
2023년 6월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 6월 25일
Dear Kathleen, Thank you for the positive review and rating. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

John 님, Bear

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome customer service.
2023년 6월에 2박 숙박함
답변 제공: Petra Baumann 님, 2023년 6월 25일
Dear John, Thank you for the positive review and rating. My team and I appreciate the feedback, and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Nirmal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A luxury property with great service and quality in all depts. Have been coming regularly for years. Unfortunately marred now by the expressway running bang in front of the rooms.
2023년 6월에 4박 숙박함
답변 제공: Petra Baumann 님, 2023년 6월 25일
Dear Nirmal, Thank you for commending service at Villa Rosa Kempinski Nairobi. With regards to the highway, as you are probably aware this was part of a major infrastructure uplift project for the local authorities, and i do hope that you were able to enjoy reduced travel times to and from the airport as a result of this. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Rikki

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a luxe experience. The staff was kind and attentive , the food was excellent, and the room was beautiful. The only regret is that we couldn't stay longer so I could enjoy their on-site spa and heated pool (next time). Thank you for making my families stay so special.
2023년 6월에 1박 숙박함
답변 제공: Petra Baumann 님, 2023년 6월 25일
Dear Rikki, Thank you for the positive review and rating on your experience at Villa Rosa Kempinski Nairobi. It's a pleasure to learn that you were happy with your room, food and service. My team and I look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 - 훌륭해요

Linda

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

walter

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Falen

2023년 5월에 3박 숙박함