회의 시설
예약 가능 여부 확인

힐튼 휴스턴 나사 클리어 레이크 여행 후기

3.5 out of 5
힐튼 휴스턴 나사 클리어 레이크
3000 Nasa Pkwy, Houston, TX

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1325개 이용 후기 중 649개" "
평점 8 - 좋아요. 1325개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1325개 이용 후기 중 197개" "
평점 4 - 별로예요. 1325개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1325개 이용 후기 중 100개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

YOUNGEUN

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
욕조도 막히고 에어컨도 잘 안되었음 요청했지만 아무 조치도 안해주었음
2022년 7월에 2박 숙박함
답변 제공: General Manager 님, 2022년 7월 7일
Hi Youngeun, please accept our apologies as we were not able to exceed your expectations. Thank you for your feedback!

8/10 - 좋아요

HYUNHYO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
노을이 이쁜 하늘
시설이 조금 노후 된거 빼고는 가격대비 만족이였어요 강이 보이는 쪽에서 바라본 해지는 하늘도 좋았구오
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Nam Ju

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good view and best service!!
2019년 12월에 1박 숙박함
답변 제공: Bill 님, 2020년 2월 13일
Thank you for your kind works. yours in service General Manager Bill Dalleske

10/10 - 훌륭해요

Yenisbel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was ok. Nothing exclusive but fairly good. The front desk team was great. The brunch not so much.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Thank you, Yenisbel, for your wonderful review! We appreciate your kind words!

6/10 - 괜찮아요

Cliff

별로예요: 숙박 시설 상태 및 시설
TV didn't work, water damage ceiling, carpeting in room in bad condition.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Cliff - please accept our apologies for not being able to exceed your expectations. We are very sorry. We continue to work towards making improvements and provide a consistent great experience that our guests expect and deserve! Thank you for sharing your experience!

6/10 - 괜찮아요

Rita

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The entry and the front desk area were lovely. Our room, however, had torn, worn carpet, and broken drawers. The room was a real disappointment. The bed was comfortable, which was the saving grace of the stay.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Hello Rita - Please accept our deepest apologies for not being able to exceed your expectations. We are truly sorry. We continue working and making upgrades to our property in hopes to deliver a consistent guest experience. We are -on a positive note- happy ot hear you enjoyed our beds and were able to rest! Thank you for sharing your experience!

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, safe, and comfortable
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Thank you, Paula, for your amazing 5-star rating! We are very glad to learn you had a great stay! We appreciate you!

8/10 - 좋아요

Ravi

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!

10/10 - 훌륭해요

Julio

Amazing, always love Hilton and they don’t disappoint
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Thank you for your 5-star review. Julio! We appreciate you!

6/10 - 괜찮아요

Jagdeep

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston. Staff are very attentive and helpful. The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!

6/10 - 괜찮아요

Chris

Strange smell - Drink charged to my room in error
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!

4/10 - 별로예요

Maximilian

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Maximilian - please accept our apologies for not exceeding your expectations. Based on your rating, we could have done things differently. We are truly sorry. We would love to see you again and another opportunity to serve you!

10/10 - 훌륭해요

Gary

Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
2024년 4월에 1박 숙박함
답변 제공: Aida 님, 2024년 4월 8일
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)

10/10 - 훌륭해요

William

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!

10/10 - 훌륭해요

Julio

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Thank you for your feedback, Julio! Please come back soon!

2/10 - 너무 별로예요

Rondell

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel needs to be remodeled or tore down. There was mold in our room, the base boards are just placed against the wall, and the elevators are past due for their safety inspections. Bathtub had mold and rust and someone attempted to caulk around it but it is still visible. Door frame was rotted and rusted out, chairs were filthy and the furniture has been partied on. There was no control over the hotel at all, dogs barking way past 1030 at night. Room was not serviced until after 3pm and that was because we called for more towels.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Rondell, please accept our apologies for not being able to exceed your expectations. We are currently working on improving our property and will double our efforts to provide the experience our guests expect and deserve. Thank you for sharing your experience.

4/10 - 별로예요

Claudia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is very old and not kept updated. Janitorial items were super cheap quality, bathroom is very small, bathroom’s fan didn’t work, carpet has an old and dusty smell. The restaurant was sadly very poor quality food. Staff were attentive but they looked overworked. I will never want to stay in this hotel again. I was very disappointed!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Hi Claudia, please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your feedback!

8/10 - 좋아요

Brianna

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the hotel is great, just need to update the tubs .
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you, Brianna, for your feedback and rating! Please come back soon!

8/10 - 좋아요

jose

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location well kept but they promised free breakfast then then charged me for it
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you, Jose, for sharing your experience! Please accept our apologies for the breakfast confusion! We hope to see you again soon!

10/10 - 훌륭해요

Luz

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Thank you, Luz, for your wonderful rating! We appreciate you!

6/10 - 괜찮아요

Joy

2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you for sharing your rating, Joy! Please accept our apologies for not exceeding your expectations. We would love another opportunity to serve you soon!

2/10 - 너무 별로예요

Becca

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible - the beds are tiny and everything is very old and run down. There's not wifi unless you sign up for something for 7 days and if you want faster wifi it's money each day. Worst of all- although the hot water worked in the sink it would not work at all in the shower in rm 922. I waited for 10 minutes trying to get hot water with my husband coming in to try as well and it wouldn't get warm, and the tub kept filling up even though the drain was open. It was obviously plugged up somewhere and black bits were floating in it. It was disgusting. Then I grabbed a towel and there were long black hairs on it. Gross. Came out of the shower dirtier than when I went in.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Hello Becca; please accept our apologies for not being able to exceed your expectations. We are very sorry for the challenges you experienced. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

6/10 - 괜찮아요

Connie

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front staff was very helpful. The property does need upgrades though like the AC in the room. It was very humid not cold at all. Other than that the stay was ok
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Please accept our apologies, Connie, for not being able to exceed your expectations. We are very sorry for the AC challenges you experienced. We are now troubleshooting and addressing your concern. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

10/10 - 훌륭해요

Vetim

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Thank you, Vetim, for your 5-star rating! We are glad to learn we exceeded your expectations! Please come back soon!

2/10 - 너무 별로예요

Mohannad

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property is outdated rooms Have a smell food area isnt clean breakfast buffet was terrible
답변 제공: General Manager 님, 2024년 3월 13일
Hello Mohannad, please accept our deepest apologies for not exceeding your expectations. We appreciate your feedback and will use it to improve and offer a consistent guest experience. Thank you!

8/10 - 좋아요

Domenic

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Thank you, Domenic, for your-star rating! We are glad to hear you enjoyed your stay with us. Please come back soon!

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great water pressure. Huge bath towels. Clean room.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Thank you, Ken, for your 5-star rating and feedback! We are thrilled to hear that you enjoyed your stay with us!

10/10 - 훌륭해요

Cora

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice quiet and clean. They were very helpful and check out time was not super early.
2024년 2월에 1박 숙박함
답변 제공: Alice Peterson 님, 2024년 2월 26일
Thank you so much and come again if you're ever in the area.

2/10 - 너무 별로예요

Ana

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Hello Ana; please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your detailed feedback!

10/10 - 훌륭해요

Annemarie

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Thank you, Annemarie, for your 5-star rating! Please come back soon!

6/10 - 괜찮아요

jimmy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I signed up for a suit through Expedia, but when I got to the hotel they didn't have any available so they gave me the next available room which was a smaller room.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Hello Jimmy, please accept our apologies for the confusion with the room type. We are vey sorry. Thank you for sharing your experience!

8/10 - 좋아요

fabio edmundo

좋아요: 청결 상태, 객실의 편안함
Sensacional, sería bueno una remodelación
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Gracias Fabio! En eso estamos, con suerte en unos meses habran buenos cambios!

6/10 - 괜찮아요

Tammy

Use to be Better!
We have stayed at this property about 3 times. We love the bar area and I room was clean it just needs some major updates to it. The reason for our stay is we are on the way to Galveston to get on a cruise ship. When we got off the ship a week later the weather was stormy and we thought we would go back and stay another night, until we walked in the lobby and there were many leaks in the ceiling, several buckets catching the rain. I went to the restroom and they had towels and buckets catching the rain in there also, which made the bathroom smell sour. Hopefully they will have some repairs and update the rooms so we can stay here on our next cruise out of Galveston TX. Until then I will find a different hotel.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Thank you, Tammy, for sharing your experience. Please accept our apologies for not exceeding your expectations, we are currently working on improvements and very focused on providing and excellent and consistent guest experience! Thank you again!

8/10 - 좋아요

Anusha

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Polite and fantastic service both at the desk and in the restaurant! Wonderful view!
답변 제공: General Manager 님, 2024년 2월 8일
Thank you, Anusha, for your wonderful review! We are thrilled to hear you enjoyed our staff service!!!

4/10 - 별로예요

Sharon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
the restrooms were dirty, especially the toilet. Old bath towels, dirty old carpet. No phone charging stations anywhere, unless you brought the cube with you.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Hello Sharon, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 - 좋아요

VADAKOOT

좋아요: 청결 상태, 숙박 시설 상태 및 시설
VERY FRIENDLY STAFF
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Thank you, Vadakoot, for your rating and comment! We are glad to hear that you enjoyed your stay and found our staff very friendly!

10/10 - 훌륭해요

Jeanne M.

좋아요: 청결 상태, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Thank you, Jeanne, for sharing your rating! We love it!

6/10 - 괜찮아요

Sandra

별로예요: 편의 시설/서비스
I would not stay there again. I expected more with regard to amenities.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Hi Sandra; please accept our apologies for not being able to exceed your expectations. We are very sorry. We will continue working hard and improving our overall guest experience. Thank you for sharing your experience!

6/10 - 괜찮아요

Adam

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of space, super comfy beds. We had a leak in the windows due to rain, Hilton made out like they didn’t know about it, based upon the carpet rotting, concrete swelling and mould it’s been happening for sometime. We noted it and nothing happened. Next morning the toilet blocked due to a faulty valve, the night team didn’t even have access to a plunger as I offered to fix it. Amazing location to NASA however in serious need of a refurb.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Thank you, Adam, for sharing our experience. Please accept our apologies for not being able to exceed your expectations. We will remain committed to improving and offering a consistent guest experience. We appreciate your feedback!

10/10 - 훌륭해요

franklin

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
warm and friendly
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Thank you, Franklin, for your rating and kid words! Please come back soon!

2/10 - 너무 별로예요

Audra

연인과의 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is awful, we checked out after 1 night and found somewhere else. So gross!
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Hello Audra, Please accept our sincere apologies for not exceeding your expectations. We would love to discuss your concerns in an effort to improve and offer a consistent guest experience! Thank you for sharing your experience.

8/10 - 좋아요

Dustin

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Thank you, Dustin, for the 4-star rating! We appreciate it!

2/10 - 너무 별로예요

Deena

답변 제공: General Manager 님, 2024년 1월 9일
Hello Deena, please accept our apologies as it seems you did not enjoy your stay with us. We are truly sorry. Please reach out should you like to share additional feedback!

10/10 - 훌륭해요

MATTHEW

좋아요: 청결 상태, 숙박 시설 상태 및 시설
All great
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Thank you, Matthew, for your wonderful rating! We appreciate you!

4/10 - 별로예요

bato

단체 여행
Delay in check-in and rooms were not that good
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Hello Bato, please accept our apologies for not being able to exceed your expectations. Thank you for sharing your rating!

10/10 - 훌륭해요

Sachin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you, Sachin, for your wonderful rating!

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The location cannot be beat if you're heading to NASA Johnson Space Center. We were only 5 minutes away. The hotel is alone on the water with lovely views. There is nothing else close by, but its all within an easy drive.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 3일
Thank you, Helen, for your wonderful rating and comments! We are very glad to learn you enjoyed your stay!

10/10 - 훌륭해요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very convenient to all the attractions that we went to. Also, the price was worth it.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Thank you, Michael, for your rating and review!

8/10 - 좋아요

Priyanka

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Thank you, Priyanka, for your wonderful rating!

10/10 - 훌륭해요

Neetha

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Thank you, Neetha, for your 5-star rating!!! Wow!