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슬립 인 유니버시티 여행 후기

2.5 out of 5
슬립 인 유니버시티
953 Sunland Park Dr., El Paso, TX

이용 후기

6.4
평점 10 - 훌륭해요. 1007개 이용 후기 중 202개" "
평점 8 - 좋아요. 1007개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 203개" "
평점 4 - 별로예요. 1007개 이용 후기 중 130개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 204개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Randi

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was absolutely filthy. Stained pillows, mattress pads and mattresses, white goo running down the faux leather bed skirt, stains on the chair. The air conditioner was broken and there was no light in the bathroom, it had been removed and there was just an opened gap in the ceiling. I immediately went back to the front desk, stained pillow in tow, and asked for a refund. I was offered a different room and declined, I just wanted a refund. The front desk clerk said she would "have to text the manager" and I would receive a refund in three days. That was March 22nd, and I still have not received a refund. I knew it would be a fight to get my money back but there was no way my children and I were going to sleep in that filth. So at 10:30pm I was lugging two tired kids around trying to find another hotel room. Oh and don't bother going to the hotel across the parking lot, they are run by the same people and have the same manager so if you go in complaining about the Sleep Inn across the parking lot and looking for a room for the night they will automatically tell you they are booked for the night.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Randi,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó el lugar accesible a todo lo que necesite, claro que volveré
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Patricia,Thank you for your positive feedback. We're glad to hear that our hotel's convenient location met your needs. It's wonderful to know that you enjoyed your stay with us and that you plan to return. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

LINDA 님, CARLSBAD

좋아요: 직원 및 서비스
I found the property to be about average. There were stains on the carpet in our room. There weren't even cups in the room for us to get us some water. No coffee maker in the room The breakfast was okay no butter for the bread or waffles. I don't think I will be booking with that particular hotel again.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 24일
Dear LINDA,We apologize for the shortcomings in cleanliness and amenities you encountered during your stay. Your feedback is crucial, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

jose antonio

Me cancelaron la reserva
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Jose Antonio,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Nicholas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Nicholas,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Steve

좋아요: 청결 상태
All is good
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Steve,We're thrilled to hear that you had such a wonderful experience at our hotel! Thank you for taking the time to share your positive feedback. We look forward to welcoming you back soon for another excellent stay!Sincerely, Hotel Manager

4/10 - 별로예요

Wei 님, Stamford

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
property is severely dated and need renation badly.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 2일
Dear Wei,Thank you for your feedback. We're sorry to hear that you found our property dated and in need of renovation. We appreciate your comments, as they help us identify areas where we can improve. We're always striving to enhance our guests' experiences and your input is valuable in this process. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Manager

8/10 - 좋아요

Deidre

It was a nice stay overall. A few things didn't work but it was alright and nothing super important.
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Deidre,Thank you for your feedback and your overall rating of 4 out of 5. We're glad to hear that you had a nice stay despite encountering a few issues. We'll address the issues you mentioned to ensure a smoother experience for future guests. Your satisfaction is important to us, and we hope to welcome you back for an even better stay next time.Sincerely, Hotel Manager

4/10 - 별로예요

Manny

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Long hair in the shower. Toilet was loose and felt like it was broken. Big gap in the door and lock. Bed was really soft and outdated
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Manny,We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear about the cleanliness and maintenance issues you experienced in your room. This does not meet our usual standards, and we appreciate you bringing it to our attention. We'll address these matters promptly with our housekeeping and maintenance teams to ensure improvements. Your feedback is valuable, and we hope to have the opportunity to provide you with a more satisfactory experience in the future. We value your input and strive to continually improve our services.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Silvia Liliana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible, staff and customer services is the worst, I booked this hotel cause I wanted to take my kids to the Indoor pool, turns out pool was closed and staff did not care they just said pool was dirty, I wanted to cancel because that was the hole point to go to the indoor pool, this was not notified when booking so it’s misleading…. Staff was rude and did not care
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Silvia Liliana,We sincerely apologize for the disappointment and inconvenience you experienced during your stay. It's regrettable that the indoor pool was closed, and we understand the frustration it caused, especially when it was a significant part of your plans. We apologize for any miscommunication, and we'll review our procedures to ensure accurate information is provided to guests during the booking process. Additionally, we'll address the matter of staff behavior to ensure that all guests are treated with the utmost courtesy and professionalism. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Laura

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was very dirty, a cigar on tje floor, beef jerkey under the couch, the carpet was disgusting.
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Laura,We sincerely apologize for the unacceptable cleanliness of your room. This does not reflect the high standards we strive to maintain. Your feedback is invaluable, and we will address this matter with our housekeeping team immediately to ensure such oversights are not repeated. We understand the importance of a clean and comfortable environment for our guests and regret that we fell short in this instance. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Francisco

아이를 동반한 가족 여행
The hall ways were leaking, carpet is very old, holes all over the walls and pain spots, They also ask for deposit when the room was already paid for, and also the credit card reader is slow, it said approved on my end and hers wasn’t, It needs an upgrade
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Francisco,We apologize for the inconveniences you faced during your stay. The issues with leaking hallways, worn carpet, holes in walls, and card processing are not reflective of our standards, and we appreciate your feedback. Your concerns will be addressed with our team to ensure improvements. We also regret any confusion regarding the deposit. We value your insights, and we hope you might consider giving us another opportunity to provide a more positive experience after necessary upgrades.Sincerely, Hotel Manager

4/10 - 별로예요

angiie

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Angiie,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Pat

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was not clean the shower was nasty all the doors looked like people have been breaking in to them it is not a good place to stay.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Pat,We sincerely apologize for the unacceptable conditions you experienced during your stay. Cleanliness and security are top priorities for us, and we regret falling short of your expectations. Immediate steps are being taken to address the issues you've raised to ensure a more comfortable and secure environment for our guests. Your feedback is crucial, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 - 좋아요

Bernadette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Bernadette,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Teresa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Le falta mucho mantenimiento
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 24일
Dear Teresa,We appreciate your feedback highlighting maintenance concerns during your stay. Our sincere apologies for any inconvenience caused. We take these matters seriously and assure you that our maintenance team will promptly address and rectify any issues to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager

2/10 - 너무 별로예요

ALEJANDRO

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear ALEJANDRO,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Veronica 님, BROOMFIELD

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Was a nightmare!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Veronica,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Abel

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Abel,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

6/10 - 괜찮아요

Luis

Le falta limpieza a la habitación y al baño
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Luis,We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take cleanliness seriously and have addressed this matter with our housekeeping team to ensure it doesn't recur. We hope to have the opportunity to welcome you back and provide a flawless experience.Sincerely, Hotel Manager

4/10 - 별로예요

Arturo

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mejora en las instalaciones
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Arturo,Thank you for your feedback. We appreciate your input, and we're committed to continuous improvement. If there are specific aspects of our facilities that you feel need attention, please feel free to share more details. Your satisfaction is our priority, and we hope to have the opportunity to enhance your experience during any future stays.Sincerely,Hotel Manager

10/10 - 훌륭해요

Rosa i

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo mui bien
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Rosa,Thank you for the 5-star rating! We're delighted to hear that everything was very good during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We appreciate your positive feedback and hope to welcome you back for another excellent experience in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Jorge

가족 여행
별로예요: 청결 상태
No conment
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 29일
Dear Jorge,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Eugene

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible hotel. Shower didn’t work so they moved me to another room where the door looked like it had been kicked in and wouldn’t lock. I asked for a refund and they refused.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Eugene,We're truly sorry to hear about your experience. It's unacceptable that you encountered issues with the shower and the door in your room. We understand how crucial these aspects are for a comfortable stay. We will take steps to address these issues. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Michele 님, Milwaukie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is not what I expected. A few days ago I stayed at a Sleep Inn and expected this hotel to be similar. This is a slummy hotel. Ice machine didn’t work, lock to use to the adjoining room doesn’t work. Ceiling in hall looked like it had fallen down and not replaced. There were no blankets on the bed. TV didn’t work. By far this is the worse hotel I have ever stayed in. We didn’t check in until 9 pm and we had driven more than 9 hrs, it was too late to deal with contacting you and try to find something else. I worked as a Travel Agent and if the hotel was a chain you could trust that all in the chain would be similiar, with this hotel it isn’t anything like the Sleep Inn I stayed in Wytheville, VA last Sunday. I’m very disappointed. Motel 6 are 100 times better than this horrible hotel. I can’t believe I paid close to $100 for the one night. After this experience I don’t think I can trust another Sleep Inn and won’t chance staying at another one because I don’t ever want to stay in another hotel like this one.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 19일
Dear Michele,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is certainly not reflective of our standards, and we deeply regret the inconvenience caused. We take your feedback seriously and will address each concern to prevent similar situations in the future. Please know that we are committed to making improvements, and we appreciate your understanding. We hope you might reconsider and give us another chance in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Jose 님, Miami

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property not in good shape no mini fridge or microwave
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 17일
Dear Jose,We apologize for any inconvenience you experienced with the property's condition and the lack of a mini-fridge or microwave. Your feedback is important, and we'll consider it as we work towards improving our amenities and overall guest experience. Thank you for sharing your thoughts.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Gabriela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 3일
Dear Gabriela,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 23일
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 - 괜찮아요

Kristy

가족 여행
Rooms for us and our friends were hot when we checked in...had to repeatedly mess with controls of ac before it started cooling. Coffee maker in room broken. Advised by staff that pool hadnt been properly cleaned in while..said we could swim in pool at next door hotel. Bathroom sink kept stopping up. Found someone else's sock in closet/mattress stained/back of sink dirty. Website used said 12 noon checkout time but housekeeping started knocking on door at 11am ..we explained what site said. 10 mins later a memebrr of management was knocking on door to tell us of 11am checkout policy. Kept telling us they are accomodating for late check outs if given notice at check in. Would not listen to fact that noon was listed in website. The plus sides of stay...comfy soft bed, good water pressure and tasty hot breakfast.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 21일
Dear Kristy,We deeply apologize for the inconveniences you experienced during your stay. Your feedback is crucial in helping us improve our services. We'll address the issues you mentioned to ensure a more comfortable and satisfactory experience for all our guests. We appreciate your understanding and hope to have the chance to provide you with a better stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

ALICIA

별로예요: 숙박 시설 상태 및 시설
Muy viejo
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 17일
Dear ALICIA,We value your input and apologize if our hotel did not meet your expectations. We are continuously working to improve, and we appreciate your comments. If you have any specific suggestions or concerns, please feel free to share them, as we are always looking for ways to enhance our guests' experiences.Sincerely, Hotel Manager

4/10 - 별로예요

JOSE

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 9일
Dear JOSE,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

8/10 - 좋아요

OSCAR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 2일
Dear OSCAR, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Camila

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 1일
Dear Camila,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
CANCELE Y NO ME REGRESARON EL DINERO LA ALBERCA TENÍA LAMA Y HORRIBLE EL SERVICIO DE LIMPIEZA
2023년 7월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 29일
Dear Patricia,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Cristoval

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was extremely dirty, the mattresses that should have been white were brown from so much dirt, the bed was broken, they made a hole in the bathroom door so that it could be opened and closed, a terrible place
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Dear Cristoval,We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. It is disappointing to hear that our room did not meet your expectations. Please be assured that this does not reflect our usual standards, and we take your feedback seriously. We will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified and not repeated in the future. We apologize for any inconvenience caused and appreciate your feedback.Sincerely, Hotel Manager

10/10 - 훌륭해요

Marcelo

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 26일
Dear Marcelo,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 1일
Dear Carlos,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Ashley

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: Hotel Manager 님, 2023년 6월 30일
Dear Ashley, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager

2/10 - 너무 별로예요

ana

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the hotel smelled and room was so dirty I can't believe I stayed here
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 27일
Dear ana,We apologize for the inconvenience you experienced during your stay. We take cleanliness seriously and are disappointed to hear about the issues you encountered. Your feedback will be shared with our team to address and rectify the situation. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Zachary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 26일
Dear Zachary,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 - 훌륭해요

RODRIGO DIAZ

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 15일
Dear RODRIGO DIAZ,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful stay at our hotel. Providing exceptional service and a comfortable experience for our guests is always our top priority. We truly appreciate your positive feedback and hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mari

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 5일
Dear Mari,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

2/10 - 너무 별로예요

Luis

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mi familia y yo realizamos el check in un sábado por la tarde y dejamos nuestras pertenencias para salir de compras, al volver en la noche al hotel, la empleada encargada le asignó nuestra habitación a unos jóvenes los cuales tenían una fiesta, estaban consumiendo alcohol y fumando dentro de la habitación, ellos sacaron nuestras pertenencias y las dejaron en la recepción. Al realizar el reclamo en recepción teníamos faltantes en nuestras pertenencias, y los jóvenes no asumieron haberlas retirado, por lo que tuvo que intervenir el gerente echándolos del hotel, nos dieron una habitación nueva, pero la experiencia fue terrible! No recomiendo hospedarse ahí, aparte de que el hotel está en pésimas condiciones, cero mantenimiento.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 8일
Dear Luis,We apologize for the unpleasant experience you had during your stay at our hotel. It is completely unacceptable that your belongings were moved without your permission and that other guests caused a disturbance and engaged in inappropriate behavior. We take these matters very seriously, and we appreciate you bringing them to our attention.We assure you that we are investigating the incident and taking appropriate measures to address the issues you mentioned. Maintaining a safe and comfortable environment for all our guests is our top priority, and we deeply regret that we failed to provide that during your stay.We understand your disappointment and frustration, and we apologize for the inconvenience caused. We appreciate your feedback and will use it to improve our operations and ensure that similar incidents do not occur in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

María

별로예요: 청결 상태, 직원 및 서비스
Bad bad conditions ask for refund since I couldn’t stayed they didn’t refund money
답변 제공: Hotel Manager 님, 2023년 6월 4일
Dear María,I apologize for the poor conditions that prevented you from staying at the hotel. It's unfortunate that you had such a negative experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Herbert

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Was very nice
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 3일
Dear Herbert,Thank you for your kind words! We are so pleased that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience. We always strive to provide the best accommodations and services for our guests. We appreciate your feedback, and we look forward to having you as our guest again soon.Sincerely, Hotel Manager

4/10 - 별로예요

Antonio

2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 20일
Dear Antonio,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

6/10 - 괜찮아요

Nathalie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 23일
Dear Nathalie,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon! Sincerely,Hotel Manager

4/10 - 별로예요

Oscar

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms in bad condition ( walls, couches, beds, etc) Dirty
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 19일
Dear Oscar,We apologize for the condition of the rooms during your stay. Maintaining clean and well-maintained accommodations is a top priority for us, and we take your feedback seriously. We will address these issues with our housekeeping and maintenance teams to ensure that our rooms are in excellent condition for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

JUAN P

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La zona es perfecta pero el hotel muy viejo y sin remodelación adecuada . Solía ser un gran hotel en cuestión de practicidad, ubicación y costo - beneficio, pero ha caído su mantenimiento en general. Se ve muy descuidado .
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 13일
Dear JUAN P,I'm sorry to hear that your recent experience at the hotel was not up to your expectations. Your feedback is valuable to us, and we appreciate your honesty. We apologize for any inconvenience caused during your stay and will take your comments into consideration as we work to improve the guest experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Alfredo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo está muy sucio. Mala calidad en la atención, se hizo el cobro doble y no se pudo arreglar con el hotel
2023년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 5일
Dear Alfredo,We apologize for your experience at our property and understand how frustrating it can be to encounter such issues. We strive to provide a high quality of service and cleanliness and take all feedback seriously. We have shared your comments with our housekeeping and management teams to ensure that such issues do not occur in the future. We will be checking on your claims on the double charge as mentioned with our team. Sincerely, Hotel Manager