테라스/파티오

콜럼버스 에어포트 메리어트 여행 후기

3.5 out of 5
콜럼버스 에어포트 메리어트
1375 N Cassady Ave, Columbus, OH

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 475개" "
평점 8 - 좋아요. 1006개 이용 후기 중 257개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 129개" "
평점 4 - 별로예요. 1006개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 70개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Not Provided

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed one night. Location is very close to the airport and convenient to access Easton town shopping mall. Bed was comfortable. But, no freezer and no microwave. The air-conditioner was a bit noisy.
답변 제공: Lisa 님, 2016년 4월 30일
Thank you! We appreciate your business and appreciate you taking the time to share your feedback! We are conveniently located to Easton which is a great place for shopping, dining and relaxing with family or friends. We are able to provide refrigerators and microwaves upon request. We look forward to seeing you again soon.

10/10 - 훌륭해요

Iris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

JCarlos

X
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 9일
Dear JCarlos,We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience.Sincerely,Kyle MarshallGeneral Manager

8/10 - 좋아요

Maria

2024년 2월에 3박 숙박함

8/10 - 좋아요

Amber

연인과의 여행
The front desk staff wasn’t the friendliest, sadly. The property is a bit dated - the room was very clean and that was appreciated.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Dear Amber, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that you found our associates unfriendly and our property a bit dated. We hope this will become the first of many visits. Best, Kyle Marshall GM

6/10 - 괜찮아요

Yelitza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff is very friendly and professional. Clean but hotel rooms are outdated; our cable line was defective on the TV and we didn’t have a microwave. Hotel is conveniently located and had awesome experience with GrubHub. All and all good but definitely will not come back due to the price and outdated condition of the hotel.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Dear Yelitza, I apologize that you did not consider us to be a good value and that our accommodations did not meet your expectations. Our top priority is guest satisfaction, and I am sorry that we failed to leave a positive impression on you. We appreciate your feedback as it helps us to improve for future guests. Thank you for taking the time to share your review with us and we hope to host you again in the future. Sincerely, Kyle Marshall GM

10/10 - 훌륭해요

Zeena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service at the breakfast area is great.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Dear Zeena, We greatly appreciate the generous rating you have given us. It brings us immense joy to know that our team was able to make a positive impact on your stay. It was a pleasure to have you as our guest and we are eagerly looking forward to welcoming you back in the future. Best, Kyle Marshall GM

10/10 - 훌륭해요

Joni

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tamika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Dear Tamika, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Kyle Marshall GM

4/10 - 별로예요

Daniel Tsadik

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Shortage of staff Old buildings compared to other Marriott hotels
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 28일
Dear Daniel Tsadik, We desire to provide every guest with a pleasant stay, so I’m very sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit. Thank you for staying with us. Sincerely, Kyle Marshall GM

10/10 - 훌륭해요

charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean room, staff were efficient and pleasant.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Dear charles, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Kyle Marshall GM

6/10 - 괜찮아요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Hotel is a bit outdated. Elevators noisy and take a long time. The lobby is beautiful though, they have a fitness room but no pool. I'm pretty sure when I booked I seen breakfast was suppose to be included, but was told no on check in. They charge $10 a night for parking which should be included, there's other options in the area. Next time, I'll go somewhere else. Staff was helpful though when I needed them
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 18일
Dear Danielle, Thank you for taking the time to write. We pride ourselves on being a hotel that exceeds expectations during your entire stay. It is disappointing that we let you down. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We value you as our guest and hope to have another opportunity to welcome you again. Sincerely, Kyle Marshall GM

6/10 - 괜찮아요

Charles 님, Findlay

연인과의 여행
좋아요: 청결 상태
Nice but the property is a bit dated. Tape holding things together and in need of some touch up painting.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 14일
Dear Charles, We are delighted to know that you had a pleasant stay at our establishment. Thank you for taking the time to share your experience and suggestions for our betterment. We value your feedback and look forward to serving you again in the near future. Sincerely, Kyle Marshall GM

8/10 - 좋아요

Oney

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스
very unloving receptionist
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 13일
Dear Oney, Thank you for your review. Please accept my sincere apologies for the level of service that you received. I have addressed your observations with our staff, and hope that you will join us again and experience an improved level of customer service. Sincerely, Kyle Marshall GM

6/10 - 괜찮아요

Jonathan

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 6일
Dear Jonathan, I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Kyle Marshall GM

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great place to stay
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 28일
Dear Bruce, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Kyle Marshall GM

6/10 - 괜찮아요

Timothy

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Dear Timothy, Thank you for choosing to stay with us and for your time in reviewing our hotel. We enjoyed having you as our guest and look forward to welcoming you again with the expectation that your next stay will be even better.Sincerely, Kyle Marshall GM

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked it all
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 26일
Dear Michael,Thank you for taking the time to share your positive review. We are thrilled to know you had a top-notch experience with us. It was a pleasure to host you; we hope you will think of us should your travels bring you back to the area.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Scott Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 23일
Dear Scott Robert, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Kyle Marshall General Manager

10/10 - 훌륭해요

Randy 님, East Sparta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Randy,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Zack

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Zack,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nana Akwasi Yeboah

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Dear Nana Akwasi Yeboah,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Eva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Granddaughter
We were picking up our granddaughter at the airport. We are elderly and decided to do the trip in two days, most would do it in one. It was a fun experence and may do it again. I hadn't been to Columbus in years because I lived out of state,
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 26일
Dear Eva,We are so glad that you had a nice time with us. It was our pleasure to host you, and we look forward to your return.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Rosa

2023년 12월에 1박 숙박함

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Towels were replaced, but the bed was not made and the trash was not emptied. That seemed strange, but otherwise all was well. Overall, my stay was pleasant. The room was comfortable and everything worked.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 21일
Dear Dennis,Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the servicing of your room; I have taken note. On behalf of our entire team, I thank you for choosing our Columbus Airport Marriott. Please visit us again soon.Best,Kyle MarshallGeneral Manager

8/10 - 좋아요

RAYMOND

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No one was at the front desk when I checked in. Waited ten minutes for someone to show. Rest of the stay was fine.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Dear RAYMOND,Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your arrival experience. We hope this will become the first of many visits.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

AYAN ABDI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 21일
Dear AYAN ABDI,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Kyle MarshallGeneral Manager

6/10 - 괜찮아요

Megan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
First, we didn’t know you had to pay to leave your vehicle here. The whole reason we stayed here was to have a shuttle to the airport in the early morning. Then when we were up and ready to head to the airport at 3:30am, there was no shuttle driver and no workers at the lobby desk to even ask what to do. So we left a note and had to drive to the airport and park in long term parking and pay there. Less than impressed with this service.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Dear Megan,We appreciate your business and the fact you took the time to write a review. I apologize that you were unable to utilize our shuttle service and that an associate was not available upon your departure. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit.Sincerely,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Nancy

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Nancy,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Levi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 21일
Dear Levi,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Kyle MarshallGeneral Manager

2/10 - 너무 별로예요

Brandon

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Brandon,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.Sincerely,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Eli

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mylan

연인과의 여행
Cleanliness and customer service
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Dear Mylan,We are so appreciative of your kind review. It is rewarding to know that you enjoyed our overall cleanliness and customer service. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.Best,Kyle MarshallGeneral Manager

8/10 - 좋아요

Steven

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nothing special or spectacular. I would say an average location at best. I consider it a success as it was clean and quiet on the weekend. Day staff during check in wasnt that friendly or very welcoming but ill sacrifice it for a decent stay at a decent price. Also, beware of the additional $10 parking fee you're charged when you get there.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Steven,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,Kyle MarshallGeneral Manager

8/10 - 좋아요

Charles

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Charles,Thank you for your time in sharing your kind review, and please visit us again.Best,Kyle MarshallGeneral Manager

8/10 - 좋아요

Anna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was attentive and facilities were clean. We appreciated that it was dog friendly. Breakfast buffet had good variety for entire family.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Anna,Nothing but positives during your recent stay at our Marriott? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!Best,Kyle MarshallGeneral Manager

4/10 - 별로예요

Martha 님, Mesa

2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Martha,Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to better serve you in the future.Sincerely,Kyle MarshallGeneral Manager

6/10 - 괜찮아요

Kelly

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent but hotel is in drastic need of an upgrade. TV didn’t work, rooms with 40 year old carpet/furniture
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Kelly,Thank you for acknowledging our excellent customer service even though your experience did not wow you. Reflections like yours allow us to improve future stays. Thank you for your time in reviewing your visit, and we'd like to invite you back for a more memorable experience.Sincerely,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to the airport
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Jeffrey,It is wonderful to hear that you enjoyed your stay and our convenient airport location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Bradley,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Kyle MarshallGeneral Manager

4/10 - 별로예요

Carl

출장 여행
별로예요: 객실의 편안함
The blanket was paper thin. Picked hotel bc of attached restaurant which only had bar area open at 7pm and was completely full so had to get good elsewhere. I have stayed at holiday inn which was by far a better experience. Will NEVER stay at this hotel again EVER!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 15일
Dear Carl,We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. I regret your disappointment that you were unable to dine with us due to our bar being full. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again.Sincerely,Kyle MarshallGeneral Manager

6/10 - 괜찮아요

Angela M

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
After getting in late, we noticed the room was cold. We adjusted the thermostat, but the heat did not come on. I called the front desk, but there was nothing she could do. She told me I could come down to the front desk for a blanket. I walked down to the front desk and was given a scraggly blanket. I asked for another for my mom, but she only had one. We slept in our clothes to try and stay warm.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 15일
Dear Angela M,We are very sorry that you experienced issues with temperature control and that we were unable to provide an acceptable amount of blankets. I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Holly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, great price
The hotel was very clean. Two things I didn't like, we had registered for a king bed, the room we were assigned was a room with two double beds. I didn't feel like going back to the front desk as the desk clerk was very busy with a lot of people showing up to check in. I felt bad, she was the only clerk with a home football game and a lot of people checking in. The hotel has a grille/bar inside it. After the game we were looking forward to just go there for a small bite to eat and a few drinks, it was closed and it was only 11 on a Saturday night.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Dear Holly,We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Best,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Delaney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just enjoyed having a beautifully maintained place at a reasonable price for 4 people.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Dear Delaney,We are thrilled to hear that you had a first-rate experience at the Columbus Marriott Airport. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Kyle MarshallGeneral Manager

8/10 - 좋아요

nechamah

2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 21일
Dear nechamah,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Kyle MarshallGeneral Manager

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 12일
Dear Michael,Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area.Sincerely,Kyle MarshallGeneral Manager

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love this hotel!!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 10일
Dear Allison,This is what we LOVE to hear; thank you for making our day! Our team strives to provide an exceptional experience all around, and it's great to know it made a difference! It was a pleasure to host you, and we hope you will find a reason to visit again soon.Best,Kyle MarshallGeneral Manager