Dear Patrick, Thank you for sharing your experience with us. We apologize for the odor in your room; while smoking is permitted in designated areas, it should not impact non-smoking guests. We will share your comment with our housekeeping team for thorough cleaning. Regarding the lack of pots and pans, we're sorry for any inconvenience. These items are available upon request at the front desk, and we regret if this was not communicated clearly upon your arrival. Your feedback will be shared with our team to improve communication and prevent similar situations. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management

Dear Esmeel, Thank you for being our guest and sharing your positive review of your stay at Extended Stay America! Your satisfaction is our top priority, and it's fantastic to know that everything met your expectations during your stay. We look forward to welcoming you back for another fantastic visit soon!Sincerely,Hotel Management

Dear Richard, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is gratifying to know that everything was to your satisfaction. We hope you will choose us again whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Sergio, Thank you for your feedback. We sincerely apologize for the disappointment you experienced regarding breakfast and the unpleasant odor in the lobby. Your feedback is invaluable, and immediate steps are being taken to address these issues. Regarding the stove problems, our maintenance team is investigating to ensure all amenities are in working order. We apologize for any lapse in customer service and assure you that additional training will be provided. Your satisfaction is important to us, and we hope to exceed your expectations in the future.Sincerely,Hotel Management

Dear bernadette, Thank you very much for staying at our hotel. We strive to provide guests with clean, comfortable, and well-maintained accommodations; therefore, we are sorry this was not your experience. We take your concerns seriously and will address them accordingly to ensure that our guests have a pleasant experience with us. Additionally, we apologize for the disappointment you experienced with our breakfast selections. Your feedback is valuable to us, and we will share it with our team to see how we can improve our offerings. We hope you will consider staying with us again if you visit the area.Sincerely,Hotel Management

Dear David, We are sincerely sorry to hear that you were dissatisfied with your stay. Your feedback is important to us, and we would like to understand more about your experience so that we can address any concerns you may have. We aim to provide the best experience for every guest, and we regret not meeting the standard we strive to maintain. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Kay, We apologize for the unsatisfactory experience you encountered during your stay. It is distressing to hear about the cleanliness issues you faced with the towels and the overall condition of the property. Your feedback is concerning, and we take it seriously. Please be assured that we will address these matters with our housekeeping team to prevent such occurrences in the future. We understand your decision to leave, and we apologize for any inconvenience caused. Your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust with a better experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Caroline, We deeply regret the discomfort you experienced during your stay. Your feedback regarding the unusual smell and cleanliness issues is concerning, and we sincerely apologize for any inconvenience caused. Please be assured that we take such matters seriously, and immediate action will be taken to address these concerns with our housekeeping team. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience and understanding as we strive to rectify this situation. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Querida, Thank you for sharing your feedback following your recent stay at our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. Once again, we are sorry for the inconvenience caused, and we would love for you to give us another opportunity to provide you with the seamless stay you deserve during your next visit to the area.Sincerely,Hotel Management

Dear LaSondra, Thank you for sharing your feedback on your recent stay at Extended Stay America! We're delighted to read about your positive experience, including the cleanliness of your room and the convenience of our grab-and-go breakfast. Your generous rating is greatly appreciated, and it serves as an encouragement to all of us. We understand the inconvenience with the elevators and will certainly take your comments into consideration for future improvements. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to share your observations. We appreciate your positive remarks about our exterior and lobby. However, we apologize for any disappointment regarding the condition of your room. Your feedback is valuable, and we are committed to ongoing improvements. Please be assured that we take your comments seriously, and we will address the necessary updates to enhance the overall guest experience. We value your insights and hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management

Thank you for your feedback!

Dear Jess, We're delighted to hear that your stay at Extended Stay America provided the cozy and comfortable rest you needed. Your positive feedback is greatly appreciated. Should you require accommodations in the future, we look forward to welcoming you back for another restful experience.Sincerely,Hotel Management

Thank you for your feedback!

Thank you for your feedback!

Dear Guest, Thank you for selecting us. Although you had a satisfactory time here, but we regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. Our hotel's cleanliness and modernity are a priority, but we shall discuss your review with our housekeeping and engineering staff to improve this missed area. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for the feed back!

Dear Diane, Thank you for your recent stay at our hotel. We appreciate you pointing out particular items that you loved and also where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely, Hotel Management

Dear Horacio, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management

Dear david, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management

Thank you for the feed back!

Thank you for the feed back!

Thank you for the feed back!

Thank you for the feed back!

Thank you for the feed back!

Thank you for the feed back!

Dear Jonathan, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address these concerns promptly to ensure improvements in our housekeeping standards. We appreciate your positive comments about our staff, location, and the comfort of the reclining chair. Please be assured that your comments will be shared with the team, and we will take them into consideration for future enhancements. We hope to have the opportunity to welcome you back and provide a more positive experience.Sincerely,Hotel Management

Thank you for the feedback

Sorry to hear about your stay. But you did not inform management about any issues in the room

Thank you for the feedback

Thank you for the feedback

Dear carmen, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered with the refrigerator in your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Thank you for appreciating the Halloween decorations in the lobby and the front desk team member. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Thank you for the feed back

Thank you for you stay

Dear James, Thank you for reviewing your stay. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Also, we want to apologize for the housekeeping oversights. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management

Thank you for you stay!