테라스/파티오

클리블랜더 호텔 - 어른 전용 여행 후기

4 out of 5
클리블랜더 호텔 - 어른 전용
1020 Ocean Dr, Miami Beach, FL

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 314개" "
평점 8 - 좋아요. 1003개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 197개" "
평점 4 - 별로예요. 1003개 이용 후기 중 122개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 156개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

SungSuk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 친절한 직원과 훌륭한 위치와 분위기
2019년 12월에 2박 숙박함
답변 제공: Sales and Marketing Manager 님, 2020년 1월 1일
Thank you for your recent stay, and all of us at Clevelander South Beach Hotel wishes you a Happy New Year! It is a pleasure to know we exceeded your expectations with our ideal combination of comfort, convenience, and hospitality! We enjoyed having you as our guest, and we hope to see you again on your next visit to Miami. Victoria Palacio, Sales and Marketing Manager

8/10 - 좋아요

taehee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
다시찾을의향있음
일단 조용한잠은 포기하세요 복도에서 술취한 사람들이 엄청 큰소리로 떨들몀서 방으로 들어가는데 방음이 1도안됨 방사이즈가 많이 작아서 트렁크 못폈어요ㅜ
2019년 5월에 1박 숙박함
답변 제공: Sales and Marketing Manager 님, 2019년 6월 30일
Taehee, thank you for your recent stay at the Clevelander South Beach Hotel and a perfect rating. We are sorry you faced inconveniences by the noise from other guests in the hotel lobby and with your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Victoria Palacio, Sales and Marketing Manager

4/10 - 별로예요

Athila 님, Stoughton

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were not very helpful and cleaning was an issue. I spent 6 nights. Every morning at 8:15am I would get a wake up call which I never requested (I was on Vacation) and upon requesting it on the reception they never believed me and said I should change the settings. Housekeeping only emptied trash cans when I requested and never gave us more supplies such as soap - only after I requested on the 4th day. Front desk personnel unfriendly and unwilling to assist. Pool are with awful service - always long wait even when it’s not crowded.
2024년 4월에 6박 숙박함

6/10 - 괜찮아요

Kevin Ashley

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
One huge mistake that I made by choosing this property is watching and listening to the hype on Youtube about this place. Here are the good qualities this property has...Very convenient location on South Beach and very walkable, beds are some of the most comfortable I have ever slept in, staff is very friendly and professional, Love the rooftop terrace that has tremendous views of South Beach and they also give you two free bottles of water daily which I think is a nice touch. Now the low points and negatives...In the bathroom the sink fixtures are very wobbly and are not secured down on the surface of the vanity, no fridge, no ice bucket or ice machine on property. When you walk the hallways, there is a smell and I mean it's not a bad smell but it's not really pleasant either. Also, I was talking to another guest of the property and I was told by this guest that when they arrived and checked in the day before I did, they had witnessed some people selling drugs on the front doorstep going into the lobby. And last but not least let me talk about the onsite sports bar they have called KUSH. Food is very overpriced and not that good. I go back another night and was going to have some drinks outside and could not even get a server to my table in fifteen minutes of waiting. This place is a wannabe, Hooters. The only high point about this place is the scenery in there was nice but other than that...Avoid this place like the plaque. South Beach has better options.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Meaghan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Meaghan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Clevelander South Beach Hotel; we hope to see you again soon. Hotel Manager

4/10 - 별로예요

Myriam

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Myriam, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Manager

4/10 - 별로예요

Matthew

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived to our room the sheets was dirty with what appears to be blood or make up. Towels wasn't clean. We paid for a VIP room on the 5th floor beach view but was transferred to the 2nd because the other room was clean properly
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Matthew, We apologize for the inconvenience you experienced during your stay at our hotel. It troubles us to learn that your room did not meet the standards of cleanliness we strive to uphold. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short in delivering this to you. Please know that your feedback is invaluable to us, and we are taking steps to address the issues you've raised with our housekeeping team. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Hotel Manager

4/10 - 별로예요

Crystal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 7일
Dear Crystal, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Manager

10/10 - 훌륭해요

Manuel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and great location.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Manuel, Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and enjoyed our great location. Providing exceptional service and ensuring our guests have a pleasant stay are our top priorities. We hope to welcome you back to Clevelander South Beach Hotel again soon for another enjoyable visit.Hotel Manager

8/10 - 좋아요

Anxhela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were small but clean and staff were amazing. They answered questions and were accommodating. The location of the hotel was the best part. It was convenient to enjoy many activities from the beach, to dancing and eating meals. Overall, really enjoyed the short stay and would come back.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Anxhela, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean and our staff accommodating during your recent stay. It's wonderful to know that our team was able to assist you with any questions you had and that you found our location convenient for enjoying various activities, from beach outings to dining and dancing. We strive to provide a comfortable and enjoyable experience for all our guests, and we're thrilled that you had such a positive impression of your short stay with us. We look forward to welcoming you back to Clevelander South Beach Hotel in the future!Hotel Manager

10/10 - 훌륭해요

Malgorzata 님, Brooklyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Malgorzata, We are thrilled you had an excellent stay at Clevelander South Beach Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hotel Manager

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Anthony, We are thrilled you had an excellent stay at Clevelander South Beach Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hotel Manager

6/10 - 괜찮아요

Dawn

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They never cleaned the sheets on the bed after multiple request. Elevator not working, front desk not friendly, couldn’t find beach chairs/location. Dirty floors, Windows, beddings, stair case. They will not give you toilet paper unless requested and clean towels.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Dawn, We sincerely apologize for the inconvenience you experienced during your stay at our hotel. It concerns us to hear about the issues you encountered, including the cleanliness of the sheets despite your requests and the lack of friendliness at the front desk. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure such lapses do not recur in the future. Additionally, we will strive to improve our communication regarding amenities such as toilet paper and clean towels to better accommodate our guests' needs. We appreciate your feedback as it helps us to continually enhance our services.Hotel Manager

4/10 - 별로예요

Atiba

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Atiba, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Manager

2/10 - 너무 별로예요

Michele

2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Michele, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Hotel Manager

10/10 - 훌륭해요

Cecilia 님, Sacramento

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right in front of the beach on Ocean Drive, in the middle of all the people, restaurants and social staff.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Cecilia, We are delighted to hear that you enjoyed our prime location directly facing the beach along Ocean Drive, amidst the vibrant atmosphere filled with people, restaurants, and social activities. Our hotel strives to provide guests with an immersive experience, allowing them to soak in the energy and charm of our surroundings while enjoying the serene backdrop of the ocean. We appreciate your feedback and look forward to welcoming you back to Clevelander South Beach Hotel for another memorable stay.Hotel Manager

8/10 - 좋아요

Dwayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The party was right next to the hotel
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Dwayne, Thank you for staying with us here at Clevelander South Beach Hotel and for the generous rating. We apologize for any inconvenience caused due to a party near the hotel during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more peaceful stay.Hotel Manager

6/10 - 괜찮아요

Claudio

별로예요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Claudio, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Hotel Manager

8/10 - 좋아요

Norell Ivy

2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 14일
Dear Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Clevelander South Beach Hotel; we hope to see you again soon. Hotel Manager

6/10 - 괜찮아요

Vesna

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed in the hotel during spring break so it was very loud and crowded. The room was clean but the hotel itself was older (art deco). The staff was very friendly (Michelle at the front desk was great)! The pool is really small so you won’t be able to swim and relax as it’s more used for partying but the beach is close. If you want to be close to restaurants and all action, location is great, however id you’re looking to relax a more quieter location and a hotel with a bigger pool would be a better option.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Vesna, Thank you for choosing to stay at our hotel during your spring break. We're glad to hear that you found our rooms to be clean and our staff, particularly Michelle at the front desk, to be very friendly. While we appreciate your feedback regarding the noise and crowds typical of the spring break period, we're sorry to hear that the size of our pool did not meet your expectations. Our location near the beach and restaurants does offer convenience for those seeking lively surroundings, but we understand that a quieter environment may better suit some. We value your input and hope to have the opportunity to welcome you back in the future.Hotel Manager

8/10 - 좋아요

Arlene

2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Arlene, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Clevelander South Beach Hotel; we hope to see you again soon. Hotel Manager

2/10 - 너무 별로예요

Verenice

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My recent stay was a nightmare from start to finish. Despite arriving early and politely asking for our bags to be held, we were told there was no room, only for another guest to be allowed to store their luggage moments later. We ended up lugging our bags around while we waited, which was inconvenient and uncomfortable. When we were finally able to check in, our room wasn’t ready, despite booking the Rockstar suite for a three-day stay. The hallways smelled awful, and once we got to our room, we found the shower situation to be extremely impractical and caused the whole restroom floor to flood. The TV didn’t work, and overall, the room was not up to par. After a frustrating night, we decided to check out early. However, we were met with resistance from the front desk staff, particularly a gentleman named Stone, who initially said we couldn’t check out early. After persisting, we were eventually allowed to leave, with Stone instructing us to speak to the manager, Joel, for further assistance. The next day, after multiple attempts to contact Joel, we were told conflicting information by a representative and were ultimately denied a refund for the remaining two nights. Despite Expedia’s attempts to reach the hotel, they were unable to get a response, and we were left without a resolution. Overall, our experience at the cleavelander was incredibly disappointing. The lack of communication, poor customer service, and subpar accommodations made for a truly unpleasant.
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Verenice, Thank you for staying with us and for writing a review. We apologize for the disappointing experience you encountered during your stay with us. We sincerely regret the inconvenience caused by the delay in check-in and the maintenance issues you encountered in the room. This will be shared with respective teams so they can improve moving forward. Also, we apologize for the subsequent issues with communication and service. Your feedback regarding the handling of your situation by some of our associates is concerning and does not reflect the level of hospitality we aim to provide. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made to prevent such occurrences in the future. One of our associates will reach out to you so we can discuss this further. Please know that your satisfaction is of utmost importance to us, and we hope for the opportunity to regain your trust and welcome you back for a much-improved experience. Hotel Manager

10/10 - 훌륭해요

Joseph

좋아요: 편의 시설/서비스
Beachfront and the heart of South Beach nightlife
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Joseph, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. Thank you for sharing your experience so future guests can see what makes Clevelander South Beach Hotel an excellent choice.Hotel Manager

6/10 - 괜찮아요

Ivanie 님, Gulf Breeze

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The staff wasn’t overly friendly. They advertised free drinks upon arrival and they didn’t have any available. There wasn’t a remote for the TV in our room. Not that this is the property’s fault but there was a huge party outside our room until 5:00 in the morning so we didn’t sleep much that night. The hotel was fairly nice but definitely not 5 star.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Ivanie, Thank you for staying with us and writing a review. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that our staff's hospitality fell short of your expectations. Regarding the missing TV remote, we understand the frustration and will ensure that our housekeeping team pays closer attention to room amenities. Your comments are invaluable to us, and we'll strive to address these areas to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide a more satisfactory stay. Hotel Manager

2/10 - 너무 별로예요

JN

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Manager

8/10 - 좋아요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear Nicole, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. Thank you for sharing your experience so future guests can see what makes Clevelander South Beach Hotel an excellent choice.Hotel Manager

10/10 - 훌륭해요

edwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear Edwin, Thank you for your recent stay at the Clevelander South Beach Hotel and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations with our ideal combination of comfort, convenience, and hospitality! We enjoyed having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Manager

8/10 - 좋아요

Jennifer

연인과의 여행, 가족 여행
This was our second time at this property and on this particular stay we used it as a place to crash before a cruise. It was fine for those purposes but we didn’t really have time to use any of the amenities so the resort fee was a waste. We weren’t wowed by anything here but if you need a place to stay this property is fine.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Jennifer, We sincerely appreciate you returning to Clevelander South Beach Hotel for your second visit and choosing us as your pre-cruise accommodation. While we're glad to hear that our facilities served their purpose for your stay, we regret to learn that you weren't able to fully utilize our amenities during your brief visit. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more memorable experience in the future should your travels bring you back to the area.Hotel Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel staff is great and definitely able to walk to anything you need food wise or bar.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear David, We sincerely appreciate your positive feedback regarding Clevelander South Beach and the exceptional service provided by our staff. It's delightful to hear that you found our team to be accommodating and capable of meeting your needs. Our convenient location allows easy access to various dining options and bars, ensuring that your culinary desires are met effortlessly. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience.Hotel Manager

10/10 - 훌륭해요

RONAK 님, FORT MYERS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Ronak, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Clevelander South Beach Hotel, and we look forward to welcoming you back soon.Hotel Manager

4/10 - 별로예요

Eric Donald

Very over priced for what you get, plus surprise fees at check in
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Mr. Donald, Thank you for your candid review. We are sorry for not meeting your expectations and for the disappointment you felt at check-in with any additional fees. We strive to provide our guests with a seamless stay but regret that this was not your experience. Feedback like yours gives us valuable insight into improving our guest experience; therefore, we appreciate all of your comments. Thank you again; we hope to welcome you back in the future.Hotel Manager

8/10 - 좋아요

Johanny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience. Can be noisy
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 29일
Dear Johanny, Thank you for sharing your feedback regarding your recent stay at Clevelander South Beach Hotel. We are delighted to know that you enjoyed most aspects of your visit. However, we regret not meeting all of your expectations. We appreciate your understanding and look forward to welcoming you back in the future.Hotel Manager

10/10 - 훌륭해요

Ginger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Across from beach, dozens of restaurants within walking distance, club/bar next door. We were checked in by the best employee. She went above & beyond for us!!!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Ginger, We are delighted to hear that you enjoyed your stay at Clevelander South Beach Hotel, conveniently located across from the beach and surrounded by numerous restaurants within walking distance. It's wonderful to know that our dedicated team member provided exceptional service during your check-in, going above and beyond to ensure your satisfaction. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future!Hotel Manager

6/10 - 괜찮아요

Alireza

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Alireza, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Hotel Manager

8/10 - 좋아요

Hanan

2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Hanan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Clevelander South Beach Hotel; we hope to see you again soon.Hotel Manager

6/10 - 괜찮아요

Ted

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Pool seamed dirty. There iwas very little water pressure in the shower and the water was at best lukewarm. We are also very surprised there is no mini fridge in the suite
2024년 2월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Ted, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your recent stay. We are disappointed to learn of your dissatisfaction with the pool cleanliness, water pressure in the shower, and the temperature of the water. Your feedback is valuable to us, and we assure you that we will address these issues to ensure a more enjoyable experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Hotel Manager

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Jonathan, We are thrilled you had an excellent stay at Clevelander South Beach Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hotel Manager

10/10 - 훌륭해요

Christopher

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will be back to vacation
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Christopher, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Clevelander South Beach Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Hotel Manager

2/10 - 너무 별로예요

Deena

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT STAY at this hotel! It was disgusting, filthy dirty and reminded me of "rent by the hour" motel!! They wouldn't even refund our money when we refused to stay there! I had to file a dispute with my credit card company!!!
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Deena, We apologize for the unsatisfactory experience you encountered during your stay at our hotel. We are concerned to learn about the cleanliness issues you encountered, as providing a clean and comfortable environment for our guests is of utmost importance to us. We regret any inconvenience caused and assure you that we are taking immediate steps to address and rectify the situation. One of our associates will be getting in touch with you so we can talk about the issues you had. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust in the future.Hotel Manager

10/10 - 훌륭해요

Aman

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Aman, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Clevelander South Beach Hotel, and we look forward to welcoming you back soon.Hotel Manager

6/10 - 괜찮아요

Alexis

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Alexis, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Hotel Manager

10/10 - 훌륭해요

Lorena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and staff-Michael, front desk, was amazing and very helpful with his recommendations!
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 10일
Dear Lorena, Thank you for being our guest at Clevelander South Beach Hotel and for the review. We are pleased to know you had a great time here and appreciate you mentioning our ideal location and devoted front desk associates. We will surely share your compliments with Michael for the job well done. It was a pleasure having you here, and we look forward to welcoming you again.Hotel Manager

2/10 - 너무 별로예요

Yaaqov 님, Fort Lauderdale

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small room no parking no cleaning
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Guest, We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We regret to learn that the room size and parking availability did not meet your expectations. Our team strives to provide a comfortable and enjoyable experience for all guests. Please rest assured that your concerns will be shared with the relevant departments for further evaluation and improvement. We value your input and hope to have the opportunity to welcome you back in the future, ensuring a more pleasant and seamless stay.Hotel Manager

10/10 - 훌륭해요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff has been amazing, extremely grateful to the following amazing people Angel -night shift Oren - security Michel and Joel - day shift thank you Katrina
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Katrina, Thank you for staying with us here at Clevelander South Beach Hotel and for the generous rating. We sincerely appreciate your heartfelt acknowledgment of our dedicated team members, Angel, Oren, Michel, and Joel. It brings us immense joy to learn that their exceptional service contributed to making your stay memorable. We are committed to providing outstanding hospitality, and your recognition reinforces our collective efforts. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional experience.Hotel Manager

2/10 - 너무 별로예요

Shane 님, New York

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Robbed and no one was willing to help.
2024년 1월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Shane, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Hotel Manager

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 25일
Dear Tammy, It was a pleasure having you as our guest at Clevelander South Beach Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Hotel Manager

6/10 - 괜찮아요

Daniel

가족 여행
별로예요: 숙박 시설 상태 및 시설
Smelled mold in room
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 23일
Dear Daniel, Thank you for staying with us and for writing a review. We apologize for any inconvenience you experienced during your stay with us. We take the issue you mentioned very seriously and regret that it affected your overall impression of our hotel. Our team is committed to maintaining a clean and comfortable environment for our guests, and we appreciate you bringing this matter to our attention. Rest assured, we will investigate and address the problem promptly to ensure that future guests do not encounter similar issues. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future for an improved and more enjoyable experience. Hotel Manager

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Stephen, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Clevelander South Beach Hotel, and we look forward to welcoming you back soon.Hotel Manager

8/10 - 좋아요

sasha

좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Sasha, We appreciate your gracious rating about your stay at Clevelander South Beach Hotel. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Hotel Manager

10/10 - 훌륭해요

HS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Clevelander South Beach Hotel , and we look forward to welcoming you back soon.Hotel Manager