리셉션

레이크 뷰 인 여행 후기

2.5 out of 5
레이크 뷰 인
1451 East Pearl Street, Granbury, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 773개 이용 후기 중 268개" "
평점 8 - 좋아요. 773개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 773개 이용 후기 중 149개" "
평점 4 - 별로예요. 773개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 773개 이용 후기 중 44개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스
It was a good place to stay.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Guest,Thank you for your feedback and positive rating! We're glad to hear that you found our hotel to be a good place to stay. If there are any areas where we can improve to earn that extra star next time, please feel free to let us know. We appreciate your input and hope to welcome you back soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Richard 님, Madisonville

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs work, staff is very friendly
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly. We apologize for any shortcomings in your experience and will take your comments into consideration as we strive to improve. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Rosalie

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool was horrendous. There was no was anyone would go in that water. Very disappointed in the exterior of the property
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the pool and the exterior of our property. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jamie D

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were bugs all over the room. Trash and gum stuck to the floor. And a dirty/used coffee cup in the stack of cups in our room. Do not stay here. It was not pleasant whatsoever.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Guest,We are deeply sorry to hear about your disappointing experience during your stay. Your feedback is alarming and completely unacceptable. We are taking immediate action to address the cleanliness issues you encountered with our housekeeping team to ensure this does not happen again. We understand your decision not to return and apologize for any inconvenience caused. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to contact us directly.Sincerely, Hotel Manager

6/10 - 괜찮아요

Natalie

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok place
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Guest,Thank you for sharing your feedback on Expedia. We're glad to hear that you found our hotel to be satisfactory overall. If there are any specific areas where you feel we can improve or if you have any suggestions for us, please don't hesitate to let us know. Your input is valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sincerely, Hotel Manager

10/10 - 훌륭해요

Aaron

2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Guest,Thank you for taking the time to rate your experience on Expedia. We appreciate your feedback and are pleased to see that you had a positive stay with us. If you have any specific comments or suggestions for us, we would love to hear them. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Eryca

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that you were satisfied with your visit. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Ethan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly but our A/C unit didn’t work and one of the beds didn’t have sheets.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the malfunctioning A/C unit and missing sheets on one of the beds. Please rest assured that we will address these issues with our team to ensure they are promptly resolved. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ariannah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was one of the best hotels I stayed at. The staff member was very nice and helpful.
2024년 3월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thank you for your outstanding review and perfect rating! We're thrilled to hear that your stay with us was one of the best hotel experiences you've had. It's wonderful to know that our staff member was able to provide you with excellent service and assistance during your stay. Your kind words are greatly appreciated, and we can't wait to welcome you back for another memorable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Cristobal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was excellent.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you found your room to be excellent during your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tod

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a nice room and the price was right. Looked to have been recently remodeled, was very clean and the desk agent was helpful and friendle.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you had a nice room at a great price. It's wonderful to know that you found our hotel to be recently remodeled, very clean, and that our desk agent was helpful and friendly. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Stephanie G.

출장 여행
좋아요: 직원 및 서비스
The view
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you enjoyed the view during your stay. We hope to welcome you back soon for another enjoyable experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tammie

연인과의 여행, 출장 여행
Awful! Room wasn’t too bad, no place to put anything…but I am positive the sheets were not changed because other peoples hair was in the bed! Stayed 2 nights and never saw any room service. Called front desk to ask for clean towels and was told they were washing them and I would have to walk up front, turn in my dirty ones to get clean ones!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,We are deeply sorry for the unpleasant experience you had during your stay. Your feedback is concerning, and we apologize for the lapses in cleanliness and service you encountered. This does not reflect our usual standards, and we will investigate the issues you mentioned to ensure they are addressed promptly. We sincerely apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Guest,Thank you for your review. We appreciate your feedback and are glad to hear you had a positive experience overall. If there's anything specific we could improve upon to earn that extra star next time, please let us know. We look forward to welcoming you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Brandi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Guest,We're sorry to see that you rated your experience with us so low. Your satisfaction is important to us, and we regret if we fell short of your expectations during your stay. If you're willing to provide more details about your experience or any specific issues you encountered, we would appreciate the opportunity to address them and make things right. Sincerely, Hotel Manager

10/10 - 훌륭해요

elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the staff morning and night check in//Room all completely new//wonderful
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you loved our staff and found the check-in process seamless. It's fantastic that you enjoyed your completely new room as well. Your satisfaction is our priority, and we can't wait to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

El

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Guest,Thank you for taking the time to leave us a review. We're pleased to see that you had a positive experience during your stay. Your feedback is valuable to us as we strive to continually improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Natalie

Friendly staff. Clean room.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Guest,Thank you for your positive review! We're glad to hear that you found our staff friendly and your room clean during your stay. Your satisfaction is important to us, and we appreciate your feedback. If there's anything we can do to improve and earn that extra star next time, please let us know. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeremy

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and close to eating and easy check in and clean
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Guest,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you enjoyed your stay with us and found our property to be great, conveniently located near dining options, with an easy check-in process and cleanliness. Your satisfaction is our priority, and we appreciate your kind feedback. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Javier

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got there toilet had poop stain and pubic hair, and both beds had horrible stains and someones hair on sheets. Mattresses were so hard and thin it was very uncomfortable to sleep. We tried calling front desk to inform them but the phones were not even working in the room. We had intentions of staying another day but not in these conditions. We checked out super early and showed pictures to management at front desk and all he said was sorry for the inconvenience. He never asked if he could make it right or even offered to change our room. We will never return to lake view inn again. I wish that I had somewhere to post these pictures to show you all the conditions that we were left in. We were actually excited about getting away for the weekend and had this horrible experience.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay. This falls short of our standards, and we are investigating and addressing the issues promptly. Your feedback is crucial, and we deeply regret the impact on your weekend getaway. We appreciate your understanding, and if there's anything specific you'd like to share or if you have suggestions, please feel free to contact us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Christine

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Guest,Thank you for sharing your feedback with us. We're sorry to learn that your recent stay fell short of your expectations. Your satisfaction is important to us, and we're committed to addressing any issues you may have encountered to improve our services for future guests. If there are specific areas where we can improve, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you I am pleased with my stay
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Guest,Thank you for your positive feedback and your 5 out of 5 rating on Expedia! We're pleased to hear that you are satisfied with your stay. If you have any specific comments or suggestions to share, we'd love to hear them. Your satisfaction is important to us, and we look forward to welcoming you back for another excellent experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Guest,Thank you for your outstanding 5 out of 5 rating on Expedia! We are delighted to hear that you had a positive experience during your recent stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Good Place
Nothing fancy here, but friendly staff, and the room was very clean. We will stay here again.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our staff friendly and the room very clean. Providing a clean and welcoming environment is important to us, and we're glad to know that you had a satisfactory experience. We look forward to the pleasure of welcoming you back for another stay.Sincerely, Hotel Manager

4/10 - 별로예요

Billie

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details about the issues you encountered during your stay. We take guest feedback seriously and use it to make improvements for future guests. We apologize for any inconvenience you may have experienced and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Alison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful. Price was very reasonable. Room was clean and nice size but very basic. Continental breakfast was disappointing. Close to square and lake. It met our needs for the night.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our staff friendly and helpful, and that the price was reasonable. It's also great to know that the room met your needs, even though it was basic. We appreciate your input regarding the continental breakfast, and we will use this to improve and enhance the offerings for our guests.We hope to have the pleasure of hosting you again in the future for an even better experience.Sincerely, Hotel Manager

6/10 - 괜찮아요

christina 님, puyallup

가족 여행
2023년 12월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Christina,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Debra

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Debra,We appreciate your business for staying at our hotel and leaving us with a 5-star review, which shows how satisfied you were. Your review is incredibly inspiring and motivating for our hotel and employees. We work hard to improve both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I hope to see you shortly!Regards, Hotel Manager

4/10 - 별로예요

Sandi

별로예요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Guest,Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations, If there are specific issues or areas where we can improve, we would appreciate any additional details you can provide. Your input is valuable, and we are committed to addressing any concerns to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Brit

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Guest, Thank you for choosing our hotel and giving the opportunity to serve you. Glad to note that you liked the overall stay looking into the 4-star feedback. We are privileged to have you as a guest. We look forward to seeing you again!!! Sincerely, Hotel Manager

4/10 - 별로예요

Sabine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunately it was a poor choice of hotel. I will not make the same mistake again.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Guest,We're sorry to hear that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we apologize for any inconvenience or disappointment you may have encountered. If there are specific issues you'd like to address or provide feedback on, we would appreciate hearing more details so we can better understand and improve. We hope you might consider giving us another opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ongoing renovation is making this hotel noisy and unattractive. A bedside lamp didn't work and the tv signal was erratic. Complimentary coffee was in tiny cups and lukewarm.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 27일
Dear Guest,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We regret that the ongoing renovation caused noise and impacted the hotel's appeal. Your concerns regarding the bedside lamp, TV signal, and complimentary coffee are duly noted. Please be assured that we will address these issues promptly to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Rhonda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Sweet clerk!
VERY friendly man at check-in Thursday night--GREAT sense of humor & loved the "meals on wheels" cat in heaven joke!! ;)
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 23일
Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that you had a positive encounter with our clerk during check-in. We appreciate your kind words about the friendly service and the sense of humor provided. It's our goal to make your stay enjoyable, and we're thrilled that our staff could contribute to that experience. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

petya

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was awesome with very friendly and helpful front desk employee!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Guest,We're thrilled to hear that your check-in experience was awesome, and that our front desk employee was friendly and helpful. Providing exceptional service is our goal, and we appreciate your positive feedback. Thank you for choosing our hotel, and we look forward to ensuring your time with us is enjoyable.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Chandler

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Guest,We are sorry to learn about your unsatisfactory experience, and we apologize for any inconvenience you may have encountered during your stay. Your feedback is important to us, and we would appreciate more details about your specific concerns so that we can address them promptly. We value your input and strive to improve our services.Sincerely, Hotel Manager

2/10 - 너무 별로예요

scherry

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water issues, not clean, too expensive for lack of regular hotel amenities. Will never stay there again.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Guest,We apologize for the issues you experienced during your stay at our hotel. Your feedback is crucial to us, and we take it seriously. We will address the water issues and cleanliness concerns to ensure a more pleasant experience for our guests in the future. We understand your decision not to return, and we appreciate your honesty. If you ever reconsider, we hope to provide a better experience.Sincerely,Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Guest,Thank you for taking the time to review your stay with us and for giving us an 8 out of 10 rating.We appreciate your feedback and would be interested in hearing more about your experience. If there are specific aspects of your stay that you found particularly satisfying or areas where you believe we can make improvements, please don't hesitate to share your thoughts.Sincerely,Hotel Manager

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
Good price
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Guest,We're pleased to know that you found our prices to be good. We aim to offer our guests a valuable experience without breaking the bank. If you have any further feedback or suggestions, please feel free to share. Your input is valuable to us.Sincerely,Hotel Manager

6/10 - 괜찮아요

Saundra

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I really wanted to like this hotel, but I was disappointed that you couldn’t see the lake, the pool was half-drained and green, and our upstairs neighbors sounded like they were up all night stomping around.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Guest,We appreciate your feedback, and we apologize that your experience at our hotel did not meet your expectations. It's disheartening to hear about the issues you encountered, including the lake view, pool conditions, and noisy neighbors. We take your comments seriously and will work diligently to address these concerns. Your feedback helps us in our ongoing efforts to provide a more pleasant stay for our guests. We hope you might consider giving us another opportunity in the future to provide you with a better experience.Sincerely,Hotel Manager

6/10 - 괜찮아요

Lynne

가족 여행
This is really a motel not a charming Inn. It is fine for a quick stay.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Guest,Thank you for sharing your thoughts about your stay on Expedia. We appreciate your feedback, and we understand your perspective. We aim to provide a comfortable and convenient experience for all our guests. If you have any specific suggestions on how we can improve and make your experience better, please don't hesitate to share.Sincerely,Hotel Manager

10/10 - 훌륭해요

Randi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lakeview Inn was very clean. It appears they are remodeling.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 27일
Dear Guest,We appreciate your feedback about Lakeview Inn. It's great to hear that the hotel was very clean, and the ongoing remodeling is a positive sign of their commitment to enhancing the guest experience. However, we'd like to understand more about any negative aspects of your stay. Please share any specific concerns or areas that you feel might need improvement. Your detailed input can assist both the hotel and future guests.Sincerely,Hotel Manager

8/10 - 좋아요

Tommy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Room was clean and comfortable. Ice machine was broken. Pool was green. Even when pool season is finished it should be clean.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Guest,We appreciate your feedback about your recent stay at our hotel. We are pleased to hear that you found your room clean and comfortable. However, we sincerely apologize for the issues you encountered with the ice machine and the pool. We understand the inconvenience caused by the broken ice machine, and we will address this issue promptly. Your comments about the pool not being properly maintained are concerning, and we will ensure that it is cleaned and maintained, even during the off-season. Your feedback is essential to us, and we will use it to make necessary improvements. We apologize for any disruption to your stay and hope to provide a better experience on your next visit.Sincerely,Hotel Manager

8/10 - 좋아요

Corey

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Guest,Thank you for your rating of 8 out of 10 for your recent stay at our hotel. We appreciate your feedback, and it helps us understand your experience better. If there are any specific areas where you believe we can improve, or if you have any suggestions or concerns, please feel free to share. Your feedback is important, and we are committed to making your future stays even better.Sincerely,Hotel Manager

10/10 - 훌륭해요

Silke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel am See
Sehr schöner Empfang durch sehr nettes Personal. Es wird gerade renoviert, hat uns aber nicht eingeschränkt. Schöner Pool, leider war er jetzt im Oktober schon geschlossen. Schöne große, saubere und moderne Zimmer. Gegenüber vom Hotel befinden sich zwei sehr gute Restaurants. Frühstück war in Ordnung und inklusive. Ein sehr schöner Aufenthalt, würde hier jederzeit wieder ein paar Tage verbringen.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Guest,Thank you for your positive rating and the praising feedback. We are pleased that you felt warmly welcome and that the ongoing renovation work did not affect your stay. We are also pleased that you appreciated our beautiful, clean and modern rooms, the pool (although closed in October) and the nearby restaurants. It was a pleasure having you as our guest and we hope to welcome you back soon for another pleasant stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
This hotel was clean and had a comfortable bed. However, there was no lakeview, and they were repairing the room directly under us including hammering, which they did until after 7 pm when we complained to the front desk. They then stopped.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 19일
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that you found your room to be clean and the bed comfortable. We apologize for the inconvenience you faced with the lack of a lake view and the construction noise from the room below. Your feedback is important, and it helps us to address and improve such issues promptly. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful and enjoyable stay on your next visit.Sincerely,Hotel Manager

4/10 - 별로예요

Mason

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No water pressure in sink to wash . Ice not provided at all, dirty. Grounds not good for a dog. Many pictures on expedia were of a better place and not of this one.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Mason,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay, including the lack of water pressure, issues with ice, and the condition of the grounds. We also apologize if the pictures on Expedia were not representative of our property.Your comments are important, and we take them seriously. We will work on addressing these concerns to provide a better experience for our guests in the future. We appreciate your input and hope you might consider staying with us again for an improved experience.Sincerely,Hotel Manager

6/10 - 괜찮아요

Christine

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest,Thank you for taking the time to leave a review your stay with us. Your feedback is important to us. We see that you've given us a 3 out of 5 rating, and we'd love to hear more about your experience to help us make improvements. If there are specific aspects of your stay that you believe could be enhanced, please don't hesitate to share your thoughts. We're committed to providing the best possible experience for our guests, and your input is invaluable in that process. We hope to have the opportunity to serve you again and provide you with an even better stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Stayed in worse spots.
The room was advertised as a lake view scene but we were in the middle of the hotel only seeing a small slice. The room was hot as the air conditioner was not on. It didn’t take too long to cool down. However there were no vents to the bathroom. Stuffy. Staff was nice and kind.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 8일
Dear Thomas,Thank you for sharing your feedback regarding your recent stay . We apologize for any inconvenience you experienced with the room, especially in regards to the view and the temperature. We're glad to hear that our staff was accommodating during your stay. We will take your comments into consideration as we continually work to improve our guest experience. If you have any further feedback or suggestions, please feel free to reach out. We hope to have the opportunity to host you again in the future and provide a more enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Maria

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 27일
Dear Guest,Thank you for your 5 out of 5 rating. We are delighted to know that you had an excellent experience during your stay. Your positive feedback is much appreciated, and it motivates us to continue delivering exceptional service. If you have any further comments or suggestions for us, please don't hesitate to share. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Laurie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms have recently been renovated very nice. The night clerk was very personable and friendly.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear Guest,Thank you for your kind feedback. We're thrilled to hear that you appreciated the recent renovations in our rooms and had a positive interaction with our night clerk. Providing exceptional service and comfortable accommodations are our top priorities. We hope you had a great stay and look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Manager