Hi Gerlind,thank you for your glowing review! We're thrilled to hear that you had a great experience at our hotel. If you have any specific highlights or suggestions for improvement, feel free to share them with us. We look forward to welcoming you back soon!Best regards,Arthotel ANA Gala

Hi Jorge,thank you for sharing your feedback with us. We're glad to hear that overall, you had a good experience at the hotel. We appreciate your suggestions regarding the lighting by the elevators and will certainly take them into consideration for future improvements.We hope to welcome you back again soon!Best regards,Arthotel ANA Gala

Dear Ms. Khatija,We're delighted to inform you that our hotel boasts excellent transportation links, making it easy for you to explore the city and beyond.While there are no refreshments in the rooms, we provide convenient access to a coffee and drinks machine available anytime. We're pleased to hear that you found the machine drinks delightful, especially with our freshly ground coffee.We look forward to providing you with a comfortable and enjoyable stay. Should you have any further questions or requests before your arrival, please don't hesitate to reach out to us.Warm regards,Arthotel ANA Gala

Dear Ms.Marta,We're thrilled to hear that you had a nice stay overall and that you found our family room to be spacious and comfortable. We're glad that our team could accommodate your request for early check-in, and it's wonderful to know that you found our reception staff to be accommodating.Your feedback regarding the plastic cups and the availability of toiletries is greatly appreciated. We take guest feedback seriously, and we'll certainly take your comments into consideration as we continually strive to improve our services and amenities.We hope that despite these minor inconveniences, you were still able to enjoy your time with us. Warm regards,Arthotel ANA Gala

Dear Giulia,Thank you so much for taking the time to leave such a glowing review of your recent stay at Arthotel ANA Gala on Hotels.com!We are thrilled to hear that you rated your experience a perfect 4 out of 5. Your satisfaction is our top priority, and it's incredibly rewarding to know that we were able to meet and exceed your expectations during your time with us.If there's anything else we can do to enhance your next visit or if you have any further feedback to share, please don't hesitate to reach out to us.We're here to ensure that every aspect of your stay is exceptional.Once again, thank you for choosing Arthotel ANA Gala. Warm regards,ANA Gala Team

Thank you for your rating on our Arthotel ANA Gala. We take each comment serious and would be happy to welcoming you back again. Best regards,Arthotel ANA Gala Team

Dear Mr.Thomas,Thank you for your feedback and taking the time to post your comments on Expedia. As a management team, we take all comments seriously and share them with our staff to find ways to improve.Kind regards,Arthotel ANA Gala Team

Dear Ms. Mary,Thank you for your feedback and taking the time to post your comments on Expedia. Beside that we are glad that our associates could make you feel welcome and leave a positive impression. As a management team, we take all comments seriously and share them with our staff to find ways to improve.Kind regards,Arthotel ANA Gala Team

Dear Fabio,Thank you for your feedback and taking the time to post your comments on Expedia.With regret we noticed that we could not fulfill your expectations towards the facilities and offers of our hotel. Beside that we are glad that our associates could make you feel welcome and leave a positive impression. As a management team, we take all comments seriously and share them with our staff to find ways to improve.Kind regards,Arthotel ANA Gala Team

Sehr geehrte Frau Claudia,zunächst möchten wir uns bedanken, dass Sie unser Haus für Ihren Aufenthalt gewählt haben und sich die Zeit für eine Bewertung genommen haben! Es freut uns zu hören, dass Ihnen unsere Lage gefallen hat. Wir nehmen alle Rückmeldungen unserer Gäste sehr ernst, da wir somit die Möglichkeit haben, uns in den unterschiedlichsten Bereichen zu verbessern. Wir bedauern sehr, dass Sie mit unserem Service nicht zufrieden waren und können Ihnen versichern, dass die beschriebene Dienstleistung nicht unserem hohen Anspruch gerecht wird und auf keinen Fall unserem Standard entspricht.Dennoch würden wir uns dennoch sehr freuen, wenn Sie uns bei Ihrem nächsten Wien-Besuch doch die Chance geben würden, Sie von der Qualität unseres Hauses zu überzeugen.Mit freundlichen Grüßen,Arthotel ANA Gala Team

Dear Qi,Thank you very much for staying with us and for taking the time to provide your feedback. If there is anything we can do to make your next stay more pleasant - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future.Best regards,Arthotel ANA Gala Team

Dear Iaroslav,thank you so much for taking the time to share your experience after your stay with us and sending your compliments. We are very happy that you had a pleasant stay with us far away from home. We are pleased to read how much you enjoyed central location as well as the surroundings of our hotel as well and our great service. Furthermore, we deeply regret that you could not enjoy your bathtub and would like to apologise for the inconvenience incurred. The comments of every guest are especially important for us, as it helps us to improve our quality standards. We would like to thank you for your constructive comments and would be very happy if you could contact us and give us the opportunity to discuss about your experience in our hotel.Best Regards,Arthotel ANA Gala Team

Sehr geehrter Herr Trang,Vielen herzlichen Dank für Ihre Bewertung und für Ihr wertvolles Feedback. Es freut uns sehr zu hören, dass Ihnen der Besuch bei uns gefallen hat und das Hotelteam Sie komplett überzeugen konnte. Gerne werden wir Ihr tolles Feedback an das Hotelpersonal weitergeben, welches sich immer sehr über solche super Rückmeldungen freut. Wir danken Ihnen nochmals ganz herzlich für Ihre wertvolle Bewertung und freuen uns jetzt schon darauf, Sie bald wieder bei uns im Arthotel ANA Gala begrüßen zu dürfen.Mit freundlichen Grüßen,Arthotel ANA Gala Team

Dear Rudolf,Thank you for your feedback and taking the time to post your comments on Expedia.With regret we noticed that we could not fulfill your expectations towards the facilities and offers of our hotel. Beside that we are glad that our associates could make you feel welcome and leave a positive impression. As a management team, we take all comments seriously and share them with our staff to find ways to improve.Best regards,Arthotel ANA Gala Team

Dear Juana,Firstly, we would like to thank you for taking your time and sharing your impressions with us. We are very sorry to hear that you were not fully satisfied with our housekeeping and we would like to apologize for any inconveniences. Comments like yours are very important for us to improve in terms of service and performance.Maybe we can change your impression the next time you stay with us, if you are willing to give us another chance.Best regards,Arthotel ANA Gala Team

Dear Flor,Dear Ms Michelle Katzianka,Thank you for your feedback and taking the time to post your comments.With regret we noticed that we could not fulfill your expectations towards the facilities and offers of our hotel. As for us the most important is to have happy and satisfied guest left from Arthotel ANA Gala Vienna, we take all the constructive comments as a chance to improve our service.We do hope to welcome you back in Arthotel ANA Gala on your next stay in Vienna.Best regards.Arthotel ANA Gala Team

Dear Francesc Xavier,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the convenient connectivity and the suitable room size for three people. However, we apologize for any inconvenience caused by the cleanliness issues you encountered during your stay. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure a better experience for our guests.We appreciate your suggestions for improvement, including the need for renovations. We constantly strive to enhance our facilities and provide a comfortable environment for our guests. Your comments will certainly help us in our ongoing efforts.Thank you for choosing our hotel for your stay in Vienna. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,

Dear Michele,Thank you for choosing our hotel and taking the time to share your feedback with us. We appreciate your positive comments about our friendly and helpful staff, as well as the cleanliness of our hotel and rooms. It's rewarding to know that you felt safe in the quiet neighborhood and that the location was convenient for you with easy access to the train.We also appreciate your honest feedback regarding the dated appearance of the hotel and room accommodations. Your comments are valuable to us as we continuously strive to improve our guests' experience. We take your concerns seriously and will take them into consideration as we plan future updates and renovations to enhance the overall comfort and quality of our property.We apologize for any inconvenience caused by the firmness of the bed. We understand the importance of a good night's sleep and are sorry that the mattress did not meet your expectations. We will make a note of your preference for a more comfortable bed for any future stays.Regarding the room amenities, we apologize for the inconvenience with the fridge not working properly. Our maintenance team is available to address any issues like this, and we encourage guests to inform us of any problems during their stay so that we can resolve them promptly.We are glad to hear that you found the price to be acceptable for a few nights, and we hope that overall, you had a pleasant stay with us.Once again, thank you for your feedback, and we hope to welcome you back in the future, with improved facilities and accommodations.Best regards,

Sehr geehrter Kajetan,Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Es tut uns aufrichtig leid zu hören, dass Ihr Zimmer nicht den erwarteten Standards entsprochen hat. Ihre Erfahrungen sind für uns von großer Bedeutung, und wir nehmen Ihre Kommentare ernst.Es tut uns leid, dass der Mistkübel nicht geleert wurde und der Teppichboden und das Waschbecken in einem schlechten Zustand waren. Wir entschuldigen uns für diese Unannehmlichkeiten und werden sicherstellen, dass unser Housekeeping-Team besser auf Sauberkeit und Instandhaltung achtet, um eine solche Situation in Zukunft zu verhindern.Es freut uns jedoch, dass Sie das Frühstück genossen haben und das Personal freundlich war. Wir legen großen Wert auf exzellenten Service und eine positive Gästeerfahrung.Wenn Sie uns eine weitere Chance geben, würden wir gerne beweisen, dass wir uns verbessern können. Sollten Sie nochmals in unserer Gegend sein, würden wir uns freuen, Sie erneut als Gast begrüßen zu dürfen.

Wir freuen uns über Ihre Bewertung und Ihr positives Feedback. Es ist großartig zu hören, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und eine gute Zeit hatten. Wir schätzen Ihre Anerkennung unserer freundlichen Mitarbeiter und der Sauberkeit in unserem Hotel.Wir bedanken uns für Ihre Unterstützung und hoffen, Sie in Zukunft erneut bei uns begrüßen zu dürfen.

Sehr geehrte Renate,vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung auf Expedia zu hinterlassen. Wir freuen uns zu hören, dass Ihnen das Zimmer gefallen hat und dass Sie das Preis-Leistungs-Verhältnis als angemessen empfunden haben. Ihre Zufriedenheit ist uns sehr wichtig.Es tut uns jedoch leid zu hören, dass Sie mit der Sauberkeit nicht vollständig zufrieden waren. Wir setzen hohe Standards in Bezug auf die Sauberkeit unserer Zimmer und werden sicherstellen, dass dies verbessert wird, um den Erwartungen unserer Gäste gerecht zu werden.Wir hoffen aber, dass wir Sie in Zukunft erneut bei uns begrüßen dürfen und Ihnen dann einen noch angenehmeren Aufenthalt bieten können.Mit freundlichen Grüßen

Dear Ihab,Thank you for taking the time to share your impressions with fellow travellers.Based on your review, we are not able to retrace what happened during your stay. To improve us continually, we would appreciate your feedback directly via mail.We would be happy to welcome you back soon.

Dear Ms Amalia, thank you very much for the positive feedback. We are very pleased that you enjoyed your visit with us so much and that our team made an important contribution to it. We would like to thank you for your suggestions and look forward to seeing you again. Best regards, Mr Metehan Cakir Night Auditor

Dear Guest,Thank you so much for this great review of your recent stay with us.We appreciate your feedback, and we will use your comments to prove a perfect score on your next stay.Please rest assured, we will reflect on your ideas of improvement. We look forward to welcoming you back soon and wish you all the best until then.Kind regards,

Dear Sara, We appreciate you taking the time to write such a detailed feedback on your recent stay with us. It is our great aim that all our guests feel welcome and comfortable with us and are very sorry, that our employees did not act appropriately. Please rest assured, that those incidents do not represent our standards. Nevertheless, we cannot undo what happened, and we thank you for giving us honest and constructive feedback. Rest assured, we are taking your complaint seriously and are going to take measures to prevent such situations from happening ever again. With our great respect,

Dear Maria Teresa,Thank you for taking the time to write a feedback after your recent stay in Arthotel ANA Gala Vienna. We were delighted to read that you left our Hotel with good impressions and we really appreciate your positive rating about our Hotel. We do hope to welcoming you back again soon. Best regards,Arthotel ANA Gala Team

Dear Bojana,Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future.Best regards,Arthotel ANA Gala Team

Dear Nuno, Thank you for your time to review your recent stay with us. We are very sorry that you were not satisfied. We appreciate your suggestions and will evaluate the critical points you mentioned with the responsible department. Rest assured, we will use your comments to prove a perfect score on your next stay. Best Regards,

Liebe Liane,besten Dank für die lobenden Worte zum Aufenthalt in unserem Haus. Es freut uns sehr, dass wir mit unserer Sauberkeit und dem Frühstück vollends überzeugt haben. Leider konnten wir dieses Level nicht durchgängig halten. Wir werden Ihrem Hinweis nachgehen und mit der entsprechenden Abteilung auswerten. Wir bedanken uns für die Anregungen und würden uns über ein Wiedersehen freuen. Beste Grüße,

Dear Guest,It is a pleasure to hear that everything has been to your satisfaction, and we hope to welcome you back soon. All the best,

Dear Guest,We are delighted to hear that you were satisfied with your stay and look forward to welcoming you back.Kind regards,

Dear Elton Costa,Thank you so much for this excellent rating of your recent stay with us.We truly appreciate your compliments on our hotel and the services provided by our team. It is a great pleasure to hear that you have enjoyed your stay to the fullest, and we look forward to welcoming you back soon. Best regards,

Dear Patricia,Thank you for taking your time to comment on your recent stay. Your recommendation is a great appreciation for us and we will pass your compliments to Milos.It is our great aim that all our guests feel welcome and comfortable with us and are sorry, that not all our employees acted accordingly. Please rest assured that we will review your feedback internally. It will be our pleasure to welcome you back soon.Best regards,

Gentile signora Federico, grazie per la sua recensione, che prendiamo molto sul serio in modo da poter migliorare il nostro servizio.Nelle prossime settimane effettueremo lavori di ristrutturazione generale dell'hotel.Saremo lieti di accoglierla nuovamente come ospite nella nostra casa.Cordiali salutiArthotel ANA Gala Vienna

Dear Annette, Thank you for taking the time to evaluate your stay with us. We are pleased to receive your praises for developed infrastructure in our location and the design of our common halls. It is a pity we did not meet your taste with our furnishings, it is our intention to merge natural designs with urban details, which represents the feel of the district we are in.Unfortunately, we could not leave a good impression in all areas at times, but we are gratefully accepting the criticism.We appreciate your recommendation and hope to welcome you back soon.

Liebe/r Domenico, wir freuen uns, dass Sie sich die Zeit genommen haben, Ihren letzten Aufenthalt bei uns zu kommentieren. Was die von Ihnen erwähnten kritischen Punkte betrifft, werden wir sie mit der zuständigen Abteilung auswerten. Wir sind immer sehr daran interessiert, von unseren Gästen zu hören, wie wir uns verbessern können. Auf diese Weise geben Sie uns Raum für eine ständige Verbesserung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, damit Sie Ihren nächsten Aufenthalt in vollen Zügen genießen können.Mit freundlichen Grüßen,

Dear Alice,Thank you for sharing your impressions with fellow travellers. We are happy to hear that you have enjoyed your stay and look forward to welcoming you back soon.With kind regards,

Dear WendeLynn,We appreciate you taking the time to comment on your recent stay with us, and deeply apologize for all the inconveniences caused because of our technical issue with the elevator.Our elevator was since repaired with a part that our engineer was awaiting from abroad. All things considered, we are happy that you felt comfortable during your whole stay, and it makes us very proud that our team is honourably mentioned. We appreciate your recommendation and hope to welcome you back soon.