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더블트리 바이 힐튼 포트워스 사우스 여행 후기

3.5 out of 5
더블트리 바이 힐튼 포트워스 사우스
100 Altamesa Blvd East, Fort Worth, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 188개 이용 후기 중 88개" "
평점 8 - 좋아요. 188개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 188개 이용 후기 중 29개" "
평점 4 - 별로예요. 188개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 188개 이용 후기 중 16개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Lucy

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby and rooms are up to date and clean. Check in process, quick and easy. Nice touch with the free cookies. Once we got to room, we were missing 2 towels and hair dryer was broken, But when I asked for towels, they said they ran out. That’s why a fewer stars.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your feedback and I look forward to welcoming you back to our hotel.Sincerely,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your recent positive review and I look forward to welcoming you back to our hotel.Sincerely,

10/10 - 훌륭해요

Lucas

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt like how my Playstation wassnt connecting to the wifi besides that everything was good and comfy
2024년 4월에 1박 숙박함
답변 제공: Christina Schwiebert 님, 2024년 4월 14일
Thank you for sharing your feedback with us. We're glad to hear that you found your stay comfortable overall. We apologize for any inconvenience you experienced with the PlayStation not connecting to the WiFi. We understand how important it is to have reliable internet access, especially when traveling. We will look into this issue to ensure that it is resolved promptly for the convenience of our future guests. If you ever encounter any issues during your stay, please don't hesitate to reach out to our staff, as we're always here to help make your stay as enjoyable as possible. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

jordan

2024년 4월에 1박 숙박함
답변 제공: Christina Schwiebert 님, 2024년 4월 14일
We're absolutely delighted to hear that you had such a fantastic experience during your stay! Thank you for taking the time to share your feedback and for awarding us a perfect score. It's our goal to provide each guest with exceptional service and comfort, and we're thrilled that we were able to exceed your expectations. We can't wait to have the opportunity to welcome you back for another wonderful stay in the future!

2/10 - 너무 별로예요

Millenie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charged my card twice for something we didn’t even pay for. If we needed towels or room clean we Had to ask for housekeeping downstairs. The most frustrating part was getting my card charged twice with no compensation!!!!! Facility had weed smell as well
답변 제공: Christina Schwiebert 님, 2024년 4월 10일
Thank you for bringing your concerns regarding the charges on your folio to our attention. We have conducted a thorough review of your account, and we appreciate your patience in this matter. We have sent the full breakdown of charges to your email and we hope this clarifies all charges for you.

4/10 - 별로예요

Esther

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property very clean but housekeeping was not good. Had to ask for at the front desk-coffee cups, cream,Kleenex, working hair dryer, towels, and room was not cleaned one day. Very nice hotel but situated away from everything. Had to pay for parking, a new change.
2024년 4월에 5박 숙박함
답변 제공: Mr. Lyons 님, 2024년 4월 11일
"Thank you for choosing to stay with us! We're thrilled to hear you enjoyed your time here. If you have any suggestions for how we can make your next visit even better, we'd love to hear them. We hope to welcome you back soon!"

10/10 - 훌륭해요

Zyriah

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love staying here. Most definitely will be back.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 - 괜찮아요

Syler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 - 괜찮아요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel lobby and reception area is very nice however when you go to your room, you have to pass several dark and outdated hallways just to go to the elevator. The hallway to our room smelled like cigarettes and vape. We requested for our room to be non smoking so I don’t know why the hallway smells like that. The safeway lock on the side of our door was so loose and was barely hanging on the wall. The beds and pillow were not comfortable and the air-condition keeps on turning off and not maintaining the temp we preferred. Overall the room was clean and looks good, the housekeeping staff if very friendly when I asked for towels. Front desk was helpful and the cookies were good too.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your compliments regarding our lobby and reception area, as well as your kind words about our friendly housekeeping staff and helpful front desk team.However, we sincerely apologize for the issues you encountered during your stay. It is disheartening to learn about the condition of the hallways, the odor you experienced, and the inconvenience caused by the loose lock on your door. Please know that we take these matters seriously and are working diligently to address them to enhance the overall guest experience.Additionally, we regret that the comfort of your beds and pillows did not meet your expectations. Rest assured, we will investigate this matter further to ensure improvements are made. Furthermore, we apologize for the inconvenience caused by the air-conditioning unit not maintaining your preferred temperature. Our maintenance team will promptly address this issue to prevent any future occurrences.We are pleased to hear that you found your room to be clean and aesthetically pleasing. Your feedback regarding the cookies is also appreciated. We strive to provide a pleasant and comfortable stay for all our guests, and your comments will help us in our continuous efforts to improve.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,

10/10 - 훌륭해요

Rudy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your positive review and I look forward to seeing you again here in Fort Worth, TX!Sincerely,

10/10 - 훌륭해요

Ansel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a very good stay.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 - 훌륭해요

Arely

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
They didn’t sweep our bathroom. There was hair all over it. But other then that felt really good about the hotel and felt safe!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 - 훌륭해요

Randy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was best staff ive dealt with in a long time nice clean rooms
2024년 4월에 2박 숙박함
답변 제공: Hotel General Manager 님, 2024년 4월 7일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 - 훌륭해요

Celso

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very efficient clan and safe
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear valued guest,Thank you for your positive review! We appreciate your business and we look forward to your next visit here in Fort Worth, TX!Sincerely,

2/10 - 너무 별로예요

Jessica

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I called the hotel prior to leaving Georgia to ensure that I can check in at 4:30am. I was told to book another reservation to ensure. That’s what I did and was marked as a no show an lost $117 then was told there was a $75 early check in fee. Staff didn’t communicate anything. And basically was told it was nothing they could do. I even gave them the name of the person that told to do this and their excuse was oh she only works weekends. Such a rip off
2024년 3월에 2박 숙박함
답변 제공: Christina Schwiebert 님, 2024년 4월 3일
Dear [Recipient],I sincerely apologize for the inconvenience and miscommunication you experienced during your recent stay. It's truly regrettable that your expectations were not met, and I understand how frustrating it must have been to encounter these issues upon arrival.Upon reviewing your concerns, I have I have sent a separate email reflecting what we did to make it right. Your feedback regarding the lack of communication and the discrepancy in the check-in process has been duly noted, and we will take necessary steps to address and rectify these shortcomings internally.Please know that we value your patronage, and it is never our intention to cause dissatisfaction or inconvenience to our guests. Your satisfaction is of utmost importance to us, and we appreciate you bringing these matters to our attention.If there's anything else we can assist you with or if you have further concerns, please do not hesitate to reach out to us directly. We are committed to ensuring that your future experiences with us exceed your expectations.Once again, please accept our sincerest apologies for the inconvenience you encountered.Warm regards,

6/10 - 괜찮아요

Rufus Randall

Wasn’t what i expected!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! I appreciate your business and look forward to welcoming you back soon!Sincerely,

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the breakfast buffet. Tiffany the cook was very accommodating. She fixed us breakfast to go after the buffet was closed. We didn't realize that it closed at 10 am. The only negative was the noise from the tractor trailers on Altamesa Street. You should reserve a room on the back side of the hotel, not one facing the street. The king bed room was very clean and nice. We would definitely stay again.
2024년 3월에 2박 숙박함
답변 제공: Mr. Lyons 님, 2024년 3월 30일
Thank you value customer; we thank you for your stay here with us. Its our pleasure to assist you. we thank you for expressing your experience with us. Looking for forward to assisting you again.

6/10 - 괜찮아요

Carlos

2024년 3월에 4박 숙박함
답변 제공: Christina Schwiebert 님, 2024년 4월 4일
Thank you for taking the time to leave a rating. We appreciate your feedback and are glad to see that you took the time to share your thoughts with us. If there's anything we can do to improve your experience and earn a higher rating next time, please feel free to let us know. We're committed to providing excellent service to all our customers.

4/10 - 별로예요

jessie

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Mr. Lyons 님, 2024년 3월 30일
Thank you valued customer, we appreciate your stay and expressing your concerns with us, we do hope to see you again. It's our pleasure to assist you.

10/10 - 훌륭해요

Sidney

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Charged to park in an secured lot. No valet, no garage. A regular public looking lot like at a Walgreens or strip club. What a joke. Front desk personnel should have told me up front about that. What if I had taken a taxi? Or been dropped off by a friend? Absurdly cheap and low class. A stupid reason to run off good customers.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced regarding our parking arrangements. We understand your frustration and appreciate you bringing this matter to our attention.Our aim is to provide exceptional service to all our guests, and we regret that we fell short of your expectations in this instance. We will address your concerns with our front desk personnel to ensure that all guests are informed about parking options upon arrival.We truly value your patronage and hope that you will give us another opportunity to exceed your expectations on your next visit.Sincerely,

2/10 - 너무 별로예요

Hamilton

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This properly does not have security, our stuff was stolen out of our car. I would not recommend this place to anyone. If you care about your safety don't stay here!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Valued Guest,Thank you for sharing your experience with us, although we are truly disheartened to learn about the unfortunate incident you encountered during your stay. Ensuring the safety and security of our guests is of paramount importance to us, and we deeply regret that we fell short in providing you with the peace of mind you rightfully expected.We take allegations of theft very seriously and have immediately launched a thorough investigation into the matter. Rest assured, we are implementing additional security measures to prevent such incidents from occurring in the future.While we understand your disappointment and frustration, we sincerely apologize for any inconvenience caused. We value your feedback as it helps us identify areas for improvement and strive to offer a safe and enjoyable experience for all our guests.Please know that your concerns have been brought to the attention of our management team, and we are committed to addressing them promptly. We would appreciate the opportunity to discuss your experience further and regain your trust. Should you wish to provide more details or discuss this matter in person, please do not hesitate to contact us directly.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Sincerely,

6/10 - 괜찮아요

Janice

별로예요: 편의 시설/서비스
I did not like being charged for parking. Very few employees understand English. It is an average place nothing to brag about.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations.Regarding the parking charges, we apologize for any inconvenience this may have caused. We understand that additional fees can be frustrating, and we appreciate your feedback on this matter. We will review our parking policy to see if there are any adjustments that can be made to improve our guests' experience.Regarding the language barrier you encountered with our staff, we apologize for any difficulties you experienced. We strive to provide a welcoming and comfortable environment for all our guests, and effective communication is essential to achieving this goal. We will address this issue with our team to ensure that language proficiency is improved and that all guests receive the assistance they need.We appreciate your honest assessment of our hotel as an average place. We are constantly working to improve our facilities and services, and your feedback helps us identify areas where we can make enhancements.Thank you again for sharing your thoughts with us. We value your input, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,

10/10 - 훌륭해요

Kristy

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I would start here again. Price was a good deal
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Valued Guest,Thank you so much for you positive review! I appreciate your feedback and I look forward to welcoming you back to the DoubleTree by Hilton Fort Worth South Hotel & Conference Center.Sincerely,

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Valued Guest,Thank you so much for you positive review! I appreciate your feedback and I look forward to welcoming you back to the DoubleTree by Hilton Fort Worth South Hotel & Conference Center.Sincerely,

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It would have been nice to have no charge for parking!!!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Valued Guest,Thank you for choosing to stay with us! I appreciate your feedback and I look forward to welcoming you back.Sincerely,

10/10 - 훌륭해요

ERIK

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 23일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel! We appreciate your business and look forward to your return visit to the area.Sincerely,

8/10 - 좋아요

Veronica

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your feedback and I look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 - 괜찮아요

David

It is a bit removed and just an okay experience.
2023년 10월에 2박 숙박함
답변 제공: Mr. Lyons 님, 2024년 3월 21일
Thank you so much for your stay experience. We appreciate your business. We hope to see you again soon. I will express your experience with the team

10/10 - 훌륭해요

Duane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Services were excellent.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 - 훌륭해요

Thelma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! I enjoyed my stay. The staff was amazing and super friendly and helpful.
2024년 3월에 2박 숙박함
답변 제공: Hotel General Manager 님, 2024년 3월 20일
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 - 괜찮아요

Nolan

The room was nice and clean just the road was very noisy all night hard to get any sleep.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! I appreciate your feedback and I look forward to your return!

4/10 - 별로예요

Stephen 님, Carlsbad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is now second Hilton brands hotel we have stayed in with lackluster results. Property apparently was a Holiday Inn, and was purchased and renovated. While it did feel updated, it felt like it was a rushed job, and not really finished correctly. Exposed wiring on the a/c unit, poor paint work, and just not clean in general. Stayed two nights and the room was never touched by staff. Area of town is not good. Mostly industrial, but it’s a somewhat rough area of Fort Worth. Pretty good drive to get to anything around I-30. Would not stay here again.
2024년 3월에 2박 숙박함
답변 제공: Christina Schwiebert 님, 2024년 3월 16일
Dear Stephen,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience at our property did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay.We sincerely apologize for the issues you encountered with the condition of your room. This falls well below the standards we strive to maintain, and we appreciate you bringing it to our attention. Rest assured, we will address these concerns with our maintenance and housekeeping teams to ensure that similar issues do not occur in the future.Regarding the location of our property, we understand that the surrounding area may not have met your preferences. We always aim to provide accurate information about our location to help guests make informed decisions about their stay, and we regret any disappointment caused by the area's industrial nature.Your feedback is invaluable to us as we continuously strive to improve the experience we offer to our guests. We hope that you will consider giving us another chance to exceed your expectations in the future. If you do decide to give us another opportunity, please don't hesitate to reach out to our team directly so that we can ensure your next stay is nothing short of exceptional.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and restore your faith in our hotel.Warm regards,Chriistina Schwiebert

6/10 - 괜찮아요

Amber

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Christina Schwiebert 님, 2024년 3월 16일
Amber,Dear [Guest's Name],Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your perspective on your recent stay with us.While we're pleased to hear that your overall experience was satisfactory, we also acknowledge that there were aspects of your stay that fell short of your expectations, resulting in a 3 out of 5 rating. Your feedback is essential to us as we continually strive to improve our services and enhance the guest experience.We apologize for any shortcomings you may have encountered during your stay. Please know that we take your comments seriously and will use them as an opportunity to identify areas for improvement and make necessary adjustments.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you decide to stay with us again, please don't hesitate to reach out to our team directly so that we can ensure a more positive and memorable experience for you.Thank you once again for sharing your feedback, and we look forward to the possibility of welcoming you back for an improved stay.Warm regards,

10/10 - 훌륭해요

Cassandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it, doors should be shaved so that they can be shut properly.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you loved your stay at our hotel.Your suggestion regarding the doors is greatly appreciated. We will definitely take this into consideration as we strive to continuously improve our facilities and ensure a more comfortable experience for our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that it was right off the expressway and we could get on and off quickly.
2024년 3월에 4박 숙박함
답변 제공: Front Desk Team 님, 2024년 3월 9일
We thank you so much for your stay with us. We are glad that you enjoyed your stay with us. We hope to see you again.

4/10 - 별로예요

Brittni

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Valued Guest,Thank you for your for your recent feedback. We appreciate your business and look forward to your return visit to Fort Worth, TX!Sincerely,

8/10 - 좋아요

Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were prompt, very professional and polite during check in. The gentleman who checked me in got me a nice quiet room.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business and look forward to your return visit!Sincerely,

6/10 - 괜찮아요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel General Manager 님, 2024년 3월 8일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business and look forward to your return visit!Sincerely,

4/10 - 별로예요

Kahleigh

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 24일
Dear Valued Guest, Thank you for your recent review! We greatly appreciate your business, and we look forward to welcoming you back to our hotel in the near future.Sincerely,

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel in the area.
2024년 3월에 1박 숙박함
답변 제공: Hotel General Manager 님, 2024년 3월 3일
Dear valued guest,Thank you for sharing your wonderful experience with us! We look forward to welcoming you back and ensuring that your next stay with us is just as enjoyable as this one.Warm regards,

4/10 - 별로예요

Taylor

단체 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No complimentary breakfast or any signs that indicate breakfast is not in fact complimentary. A bill for $50 for 2 people, with no wait staff or service and a cold breakfast of sausage and eggs is a bit pathetic.. also there was a leak in the bathroom of the room I stayed in
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you encountered, as it falls short of the standards we strive to maintain.We understand the importance of transparency regarding our amenities and charges, and we regret any confusion regarding the breakfast offering. Your concerns regarding the lack of wait staff, the quality of the breakfast, and the presence of a bathroom leak are taken seriously, and we assure you that we are addressing these issues with our team to ensure they are rectified promptly.Please know that your feedback is invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,General Manager

4/10 - 별로예요

Crystaleigh

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was not what I expected from a Doubletree. The room that we had to wait until 3pm to get, was dirty & not cleaned properly before we were given keys. The staff, especially management, was unprofessional & unhelpful in general. Will never stay here again!!
답변 제공: Hotel General Manager 님, 2024년 2월 27일
Dear Valued Guest,We are deeply sorry to learn about your disappointing experience during your recent stay with us. Your feedback regarding the cleanliness of your room and the professionalism of our staff, particularly our management team, is concerning and not reflective of the high standards we aim to uphold at our hotel.Please accept our sincerest apologies for any inconvenience or frustration caused by the condition of your room upon arrival and the level of service you received. Rest assured, we are taking immediate action to address these issues internally to prevent any recurrence in the future.We truly value your feedback as it helps us identify areas for improvement and ensures that we are consistently delivering the exceptional service that our guests expect and deserve. We understand if you choose not to stay with us again, but we hope to have the opportunity to regain your trust and welcome you back in the future to provide you with the superior experience you should have received from the outset.Warm regards,

2/10 - 너무 별로예요

Billie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Late food and housekeeping
2024년 2월에 1박 숙박함
답변 제공: Front Desk Team 님, 2024년 2월 24일
Thank you for staying with us in Fort Worth. We appreciate you taking a moment to share your experience with us. Please accept our sincere apology for the issues you experienced. We have shared your comments with our executive team for additional follow up. We appreciate you bringing these matters to our attention and hope you will give us another opportunity in the future!

10/10 - 훌륭해요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. We appreciate your positive review, and we look forward to welcoming you back for Fort Worth, TX!Sincerely,

10/10 - 훌륭해요

Beatriz

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything in our room was very clean but hall was dirty also didn’t know they have a parking charge until I got there
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business, and we look forward to welcoming you back to our hotel.Sincerely,

10/10 - 훌륭해요

Wanita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice upgrades.
2024년 2월에 1박 숙박함
답변 제공: Hotel General Manager 님, 2024년 2월 19일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business, and we look forward to welcoming you back to our hotel.Sincerely,

6/10 - 괜찮아요

Candace

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was good for a short time room was clean and staff was prompt and friendly
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business, and we look forward to welcoming you back to our hotel.Sincerely,

10/10 - 훌륭해요

Doyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very accessible from 35W. Very clean establishment. And gret customer service
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Valued Guest,Thank you for choosing the Hilton Fort Worth Hotel & Conference Center! I appreciate your business and I look forward to welcoming you back to Fort Worth, TX!Sincerely,

8/10 - 좋아요

Daniel

2024년 2월에 2박 숙박함
답변 제공: Mr. Lyons 님, 2024년 3월 21일
Thank you so much for expressing your experience with us. We hope to see you again soon.