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Reviews of Quality Inn & Suites Baton Rouge West – Port Allen

2.5 out of 5
Quality Inn & Suites Baton Rouge West – Port Allen
131 Lobdell Hwy, Port Allen, LA

Reviews

6.6
Rating 10 - Excellent. 147 out of 598 reviews" "
Rating 8 - Good. 148 out of 598 reviews" "
Rating 6 - Okay. 101 out of 598 reviews" "
Rating 4 - Poor. 92 out of 598 reviews" "
Rating 2 - Terrible. 110 out of 598 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Angel David

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Ac was bad
Stayed 1 night in May 2024

4/10 Poor

Shannon

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s not the best. Everything was dirty, my room smelled like cigarette smoke, and the bed detached from the wall when I set my bag on it. Overall, very outdated. You get exactly what you pay for (maybe a little less, actually) The staff were very friendly, however, and the breakfast isn’t bad.
Stayed 1 night in May 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
We had a really clean room. And a great continental breakfast. We really enjoyed our stay at Whispering Hill Inn .
Stayed 2 nights in Apr 2024

6/10 Okay

Shannon

Disliked: Amenities
You get what you pay for. It’s a bed to sleep in, you can kinda shower (but the tub filled up quickly) the rooms and fixtures are very outdated. luckily, the AC worked.
Stayed 1 night in May 2024

10/10 Excellent

Anisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2024

2/10 Terrible

Glenn

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Darren

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was old, run down and dirty. Everything was damaged and stained. An outlet didn’t work in our room. That being said, it looks as though they’re going to start remodeling.
Stayed 2 nights in Mar 2024

6/10 Okay

Shaquilla

Traveled with partner
Liked: Staff & service
Remote did not work, no extra battery. Cigarette burns in sheets.
Stayed 1 night in Mar 2024

2/10 Terrible

Keith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place I've ever seen. The sheets were stained with cigarette burns, hair on the fitted sheets, smoke smell unbearable. Safety lock on front door broken, carpet dirty with holes and burn marks. Toilet had putty holding up the base connected to floor with hair around it, 2 of the lamps were broken. Went to front desk to ask for new sheets and was told "All i have is one". So I was stuck with the pub infested fitted sheet". A crusty milky looking substance noted beside the bed that spread to the night stand, dirt noted on the curtains, top to bottom.
Stayed 1 night in Feb 2024

4/10 Poor

Doreen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room didn't have working lights so we had them switch us. Second room smelled horrible. Will not go back. We thought Quality Inn had higher standards
Stayed 1 night in Feb 2024

2/10 Terrible

Kenneth Dean, Hamilton

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No WiFi even though it advertised so. Two of the four lamps in the room didn't work. Broken sink. Ripped curtains. Smelly room. Iron didn't work. Chairs in break area were filthy and stained. Sausage and eggs were cold. No juice in the machine. So much more but I'll stop
Stayed 1 night in Feb 2024

2/10 Terrible

Gracelyn

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was nice though!
My husband was in the military for 35 years and deployed 8 times and can stay pretty much anywhere but he tried to sleep and the noise was awful and the sink leaked so the carpet was wet, moldy and in horrible condition and there was a chunk of hair stuck on the wall when he went to hang up his clothes. He still thought it would be ok because he was on a security job in town working from 7pm to 7am so he would only have to sleep there but after 4 hours of no sleep due to sounds & smells, he checked out and I got him a room at the Quality Inn in Denham Springs where he had stayed before for the same price and he just drove farther in to work. 1/10 Do Not Recommend !
Outside of room
Stairway to room
Condition of the carpet
Hair on the wall
Stayed 2 nights in Feb 2024

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
None of the ice machines on the entire property were working. My toilet was filthy. Clearly, the bathroom had not been cleaned. I tried to use the phone to call my wife and the phone in the room was disconnected. I decided to watch some TV and guess what? The television did not work. There was no signal. I am very unhappy and disappointed.
Stayed 1 night in Feb 2024

2/10 Terrible

Miellon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested Dirty linen Bathroom sink clogged Toilet wont flush without several tries Rooms smell like cigarettes and musty odor.
Stayed 1 night in Jan 2024

6/10 Okay

Lana

Traveled with partner
Stayed 1 night in Jan 2024

10/10 Excellent

Trevon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures online were very misleading
Stayed 1 night in Jan 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
They had cut the elevator off. So the customer couldn’t use it
Stayed 1 night in Jan 2024

6/10 Okay

Lydia

Disliked: Property conditions & facilities
Didn’t get the room ordered due to elevator not operating right curtains and carpet being the value of property down. Blanket on bed had holes in them like cigarette burns
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Stayed 1 night in Jan 2024

6/10 Okay

Neely

Business traveler
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Nazeem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard room was appropriately clean so the front desk person provided executive suite within the same price which was an awesome experience.
Stayed 1 night in Jan 2024

2/10 Terrible

Martha, ottawa

Stayed 1 night in Jan 2024

6/10 Okay

Charlston

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

shiwana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bottom of the barrel
If your looking for a last minute roach motel thatbhas no toilet plungers onsite..this is the motel for you.
Stayed 1 night in Dec 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Cigarette burns in the sheets. Lights weren't working in the bathroom. Holes punched in the walls. Three words of advice ...Don't Do It!
Stayed 1 night in Dec 2023

4/10 Poor

Devin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No toothpaste provided & elevator was out of order
Stayed 1 night in Dec 2023

2/10 Terrible

Jada

Stayed 1 night in Dec 2023

4/10 Poor

Kelly

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
This entire property is filthy! The lobby/dinning area tables had built up gunk on them and the chairs were heavily stained. The breakfast bar area was filthy and NO COFFEE! My room had hair all over the sink and floors with crumbs and grass all over the carpet. My bed had been undone like the room had never been cleaned. NO HOT WATER either. The elevator was broke and they tried to put me on the third floor walking up three tall flights of stairs. The staff were friendly, but it was just so dirty I had to leave a review to warn others.
Stayed 1 night in Nov 2023

4/10 Poor

Alton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was ok but the parking lot on the side is going to destroy someone's vehicle. I didn't like the fact that I had roaches in my room I really want my refund from this night.
Stayed 1 night in Nov 2023

4/10 Poor

Niki

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NOT CLEAN
THE PEOPLE WERE NICE, BUT THE ROOMS ARE NOT CLEAN, THE LOBBY CHAIRS HAVE STAINS ALL OVER THEM, SO GROSS YOU DIDNT EVEN WANT TO SIT ON THEM. SAME WITH THE SOFA BED CUSHIONS IN OUR ROOM. UN-CLEAN ALL WAY AROUND
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Disliked: Staff & service
Poorly managed business.
Stayed 2 nights in Nov 2023

2/10 Terrible

Tommy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

derrick

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not 3 stars
Stayed 1 night in Oct 2023

4/10 Poor

Kellie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room/bathroom dingy. Holes in walls. A/C sounded like a train every time it kicked on.
Stayed 2 nights in Oct 2023
Response from Lenaya Bell on Oct 24, 2023
Dear Kellie, we apologize for the unpleasant experience you had at our establishment. We value your feedback and honesty, and we will use it to improve our training and procedures. Thank you for bringing this to our attention.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is not worth the discounted price.
My room was damp and smelled of mold and smoke. The shower head and pipe were exposed through a hole in the wall. The shower head was directed at the wall, and because it was free-floating in the hole you couldn't change directions of the water flow. The hair dryer was destroyed and was a fire hazard. They were unable to replace or fix it during my stay. The worst was the ROACHES!! I killed baby roaches in the sink area and on the bedside table. I left an opened butter on a dining room table at breakfast on Saturday. On Sunday when I went down for breakfast, it was in the same spot, which means that no one cleaned the tables. I could not wait to leave this hotel.
Stayed 2 nights in Oct 2023
Response from Lenaya Bell on Oct 24, 2023
We apologize for the unpleasant experience you had during your stay in one of our rooms. We would like to assure you that the matter has been promptly addressed and resolved by our management team. In the future, we kindly request that you do not hesitate to approach our front desk if you encounter any discomfort during your stay. We value your feedback and appreciate your honesty. Thank you for choosing our establishment.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulled up to the hotel and it was absolutely not what was pictured. We check in and walked in the room and instantly notice the strong smoke smell, holes in the comforter, just run down hotel. I go back to the check in desk and tell them that I did not want a smoking room and she said that was all that was available. I decided to suck it up and not go through the hassle of canceling for a refund. Go back to the room to use the bathroom. The toilet wouldn’t flush. We leave for the game and tell the service desk and they claim they’ll send someone to fix it. When we return to the room around 11:30pm, the toilet still wasn’t fixed. Just an overall not QUALITY experience. I learned a valuable lesson about letting my husband choose the hotels
Stayed 1 night in Oct 2023
Response from Lenaya Bell on Oct 24, 2023
We sincerely apologize for the inconvenience caused by the toilet issue you experienced, Andrea. We regret that our maintenance team may not have been available at the time of your request. Nevertheless, we promptly investigated the matter and found that the toilet was functioning properly. In order to avoid any future inconvenience, we kindly advise you to always verify the room details when making an online booking to ensure it is indeed a non-smoking room. We appreciate your feedback and extend our best wishes to you.

2/10 Terrible

Nicole

Stayed 1 night in Oct 2023

2/10 Terrible

Nicole

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let the nice lobby fool you! After a terribly long check in process we arrived at our rooms which were not clean, no bedding, ash trays filled with cigarette butts and one of the doors was just wide open. They gave us new rooms which were equally run down and smelled like stale cigarette smoke. I witnessed many customers approaching the desk with various complaints as well.
Stayed 1 night in Oct 2023

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible conditions and smelled bad. really dirty
Stayed 2 nights in Oct 2023

2/10 Terrible

JOSE ANGEL

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE DIRTY ROOM HAD FLICKS IT IS UNACCEPTABLE THE SHEETS WITH STAINS
Stayed 1 night in Oct 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location for my travels.
Stayed 1 night in Oct 2023

10/10 Excellent

YAMEN

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Abel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We came in late the clerk was nice but the room was bad the floor next to the sink was wet the sheets had stains the remote couldn’t change channels lucky for us we left early it was a quick stay
Stayed 1 night in Oct 2023

4/10 Poor

Genesis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Bryce

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in staff, wife and husband, seemed to be in the middle of an argument when I arrived. I'm my presence, there were little words exchanged, you could feel the tension. The overall condition of the hotel and room were poor. Doors being open with A/C units blowing, some a/c units not on, and very old paint on the walls. The room was dated, had cigarette burns in the blanket and sheets in a min smoking room. The TV was missing a cable, so it didn't work, the door has trouble closing, and the door and security locks were very old and seemed inadequate.
Stayed 1 night in Sep 2023