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팜 부티크 호텔 & 레지던스 여행 후기

4 out of 5
팜 부티크 호텔 & 레지던스
No. 270 Street 63, Sangkat Tonle Bassak, Khan Chamkarmorn, Phnom Penh

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 58개 이용 후기 중 15개" "
평점 8 - 좋아요. 58개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 58개 이용 후기 중 8개" "
평점 4 - 별로예요. 58개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 58개 이용 후기 중 0개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

jaesin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장숙박
출장갔는데 가격대비 깔끔하고 괜찮았습니다
Dear Jaesin, Thank you for your review. I am glad to hear that overall your experience was positive Have a nice days Sarain Mr. General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
蚊子很多
2017년 6월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
コスト的に割高
日本での予約と現地での予約で約2倍の価格差があります。 （入人が現地で直接予約したところ、税金＆サービス料込で半分でした） また、4時間のレイトチェックアウト料金がエクスペディア予約金額の50%と割高です。 一番レートの低い部屋は窓無しとの事でしたので、窓有で予約したのですが、 申し訳程度の窓があるだけでした。 (基本壁）

8/10 - 좋아요

Kagaribu 님, シンガポール

좋아요: 직원 및 서비스
とても静かでした。
とても静かでゆっくり」過ごせました。設備も良いですよ。 食事に行くにも便利でした。食後のナイトライフもたのしめます。

4/10 - 별로예요

patrice

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
piscine en travaux non spécifier à la reservation. jaccuzi petit

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was lovely but out of the way. Whilst having breakfast the staff were too close for comfort making us feel extremely uncomfortable.

4/10 - 별로예요

Barry

별로예요: 직원 및 서비스
Book with caution
If it wasn't for the cockroaches in my room, zero wifi for 8 days, having a kitchenette in the room but forbidden to use it, 2 minutes of hot water per shower and under trained/lazy staff (with the exception of the chef, 1 waitress and the HR manager), I think I would have enjoyed it. Great food and nice rooftop. Too bad there were ants all over my food when I ate outside. I tried to check out early but the hotel said they would not issue a refund for unused days, so I stuck it out for all 10 days and I wish I wouldn't have.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with amazing staff
To start the staff here are amazing!!! They welcome you with juice and a cold towel. The entry way is beautiful and the design of the building was very modern with Asian flair. The roof top pool was very nice. But the area had construction so it was a little distracting. But they had happy house drinks so that helped. Plus all the food at the hotel was amazing, best hamburger ever! Great deserts and the breakfast was superb, could have stayed there for hours. The major drawback was the room we had. The room was fine but the location was right next to another room where someone was smoking and it came in through the bathroom window! I mentioned it to the front desk lady in the morning and she apologized and said if I had called they would have moved me. I believe she would have but my friend was already sleeping and I didn't want to wake her to move rooms. But overall a gray experience.
답변 제공: Sarain SOR 님, 2017년 3월 24일
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. With regards, Gent Mr.

4/10 - 별로예요

Josh

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was clean but the room smelt of smoke and the staff were very unhelpful. Construction work going on inside the hotel which was very loud.
답변 제공: Sarain SOR 님, 2017년 3월 24일
Dear Value clients, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. With regards, Gent Mr.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
こじんまりとしているが、清潔な感じの良いホテル。朝食もよかった。 一番小さな窓のない部屋だったので、期待はしていなかったが、パソコンを使えるスペースがなかった。 シャワールームはシンプルでよかった。

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mooi hotel. Aanrader.
Mooi hotel, zeer ruime en luxe kamer met apart zitje. Prima ontbijt.

6/10 - 괜찮아요

abel 님, suiza

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
No es como en fotos
El hotel no cumplio con lo q decia la reserva. Nis dieron una habitacion sin vistas, ni siquiera ventana tenia. Horrible!!! La terraza es linda pero realmente el hotel esta lejos de la zona turistica.

8/10 - 좋아요

Niina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly
Nice hotel, friendly staff, good breakfast.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean and comfortable and the Staff was very helpful and attentive. The hotel was also in a convenient location. Highly recommended!

8/10 - 좋아요

Magnus 님, Stockholm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fint hotell
Mysigt hotell nära till shopping och mat ...... ...... .......

8/10 - 좋아요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good stay
The people working at the hotel were great and really helpful and friendly! Also, the restaurant upstairs had very good breakfast and awesome views. Room was pretty good...only a couple downsides, but they weren't too big of deal...Room was slightly dark feeling and bathroom had a slight smell at times but pretty minor (we found this to be common for hotels in the country). Neighborhood was ok, but only a few restaurants around...the area is developing fast though so we'll see what it looks like in a year or so. Overall we were happy with our experience

6/10 - 괜찮아요

Ivar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastisk personale!
Vi bestilte superior room fordi alle rom hadde balkong. Dette viste seg å ikke stemme, vi fikk rom med vindu mot en innvendig gang. Vi klaget på dette, og fikk et annet rom. Personalet var fantastisk, spesielt vil jeg fremheve resepsjonen.
답변 제공: General Manager 님, 2017년 2월 3일
Dear Ivar, Greetings from The Palm Boutique Hotel & Residence! We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our team management. We do hope you give us another chance as we will definitely improve our services. With warmest regards, Gent Mr. General Manager gm@thepalmboutique.com

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Helt okej
De allra flesta var trevliga. Men just en ur personalen debiterade oss $5 för att låta oss ta in en genomresande kompis nån timme. När vi checkade ut så skulle samma person ha $5 för två vatten. (Som skulle vara gratis). Vattnet i sig visade sig smaka klor. Förutom han och hotellets läge så var hotellet mycket prisvärt!
답변 제공: General Manager 님, 2017년 1월 25일
Helt Okej, Greetings from The Palm Boutique Management! Thank you very much for your advised and recommend us on Expedia.com With regarding to Staff and Surcharge we have to check with our Head department for information. We will personally to contact for this case Hope you will understanding and welcoming back WIth regards, Gent Mr. General Manager

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modern hotel with rooftop pool and helpful staff
We really enjoyed our stay. The room was comfortable and had everything we needed. Highlights: delicious buffet breakfast on rooftop, pool with a view and excellent staff that went above and beyond. Cheap and easy tuk tuk ride to all the places we wanted to visit. Would definitely recommend this hotel.
답변 제공: General Manager 님, 2017년 1월 25일
Dear Charlotte, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. With best regards, Gent Mr. GM

8/10 - 좋아요

Igor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Комфортный отель
Отель в общем неплохой.комфортный.

10/10 - 훌륭해요

chloe 님, tyo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
beautiful interior,friendly staff
staffs are kind and gentle,owner has good sense of interior and exterior. eppecially,the entrance here is like a small beautiful botanical garden
답변 제공: gm@thepalmboutique.com 님, 2017년 2월 3일
Dear Igor, Greetings from The Palm Boutique Hotel & Residence! Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. With warmest regards, Gent Mr. General Manager gm@thepalmboutique.com

10/10 - 훌륭해요

joelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
super hotel personnel genial
nous avons eu un sur classement. le personnel est vraiment tres serviable et souriant. petit dejeuner tres bon. Je recommande vraiment cet etablissement

8/10 - 좋아요

Camilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra hotell med pool på taket.
Bra enkelt hotell med jättegod mat och jättetrevlig personal.

10/10 - 훌륭해요

HI～ 님, CAMBODIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
施設やサービスはラグジュアリーなブティックホテル

8/10 - 좋아요

Chico 님, Bangkok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Phnom Penh made easy!
Excellent package and brilliant service. The hotel location is handy to any spot of Phnom Penh. The taxi is a bit expensive as well as food. Nevertheless, average people just earn 150 dollars per month.
답변 제공: Gent Mr. 님, 2016년 9월 26일
Dear Chico, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. With best regards, Gent Mr.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cleanliness of room/hotel was good Quality of service great Hotel amenities good Hotel location good
답변 제공: General Manager 님, 2016년 9월 26일
Dear Value Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. With best regards, Gent Mr.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Decent Place to Stay
I stayed only one night and found it to be a very good value.
답변 제공: Gent Mr. 님, 2016년 9월 26일
Dear Guest. Thank you for thanking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. With best regards, Gent Mr.

8/10 - 좋아요

Maximus

10/10 - 훌륭해요

dalton 님, N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really enjoyed my stay,new and close to everything

6/10 - 괜찮아요

tadanobu 님, 東京

좋아요: 직원 및 서비스, 객실의 편안함
お湯がでない
シャワーのお湯がだんだん冷たくなって、最後は水になります。 何度も同じ現象が起こるので、何か根本的な原因がありそうです。 その他は快適でした。 部屋も適度に広く、清潔です。 少し大きな道路に面しているので、日中はうるさいかも。 日本食レストランには歩いていけます。

10/10 - 훌륭해요

Shun 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hospitality
Hotel front desk staff, Someal (i think that is his name) was very friendly and helpful. He was cheerful and helped us in getting transportation as well. He also upgraded us to the Junior suite for a better view of the city. A wonderful experience! Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Sarain SOR 님, 2016년 7월 2일
Dear Happy guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let [insert name of your staff here] that he/she made an impact during your stay. We hope to welcome you back to the hotel soon! With best regards, Sarain Mr.

8/10 - 좋아요

Rögnvaldur 님, Kópavogur

좋아요: 청결 상태, 직원 및 서비스
Great staff. The best I had Have to love Cambodia after this trip
답변 제공: Sarain SOR 님, 2016년 6월 11일
Dear Kopavogur, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 - 좋아요

Teng 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff with comfortable clean room
Staff was friendly and room was great.
답변 제공: Sarain SOR 님, 2016년 6월 11일
Dear Teng, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

10/10 - 훌륭해요

Markus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tolles Hotel mit großartigen Service
Wir waren für 2 Nächte in phnom Peng und können das Hotel absolut empfehlen. Der Frontfral hat uns bei allen Anliegen sofort geholfen eine super Stadttore organisiert. Dr Pool und das gemütliche Restaurant auf dem Dach eignen sich perfekt um den Abend entspannt ausklingen zu lassen.
답변 제공: Sarain SOR 님, 2016년 5월 14일
Dear Markus, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 - 좋아요

Wayland 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Deluxe Queen Room
I booked the 26 m2 Deluxe Queen Room here, but I don't think the room was actually 26 m2. More like 20 m2. There are were two bathrobes in the closet, which was a nice touch. Unfortunately, I did not try out the included breakfast. I walked around the block, but did not see much nightlife going on. Only internet cafes. I at dinner at the rooftop restaurant, and it was full of mosquitoes. I asked for a mosquito coil but they didn't have any. I asked for an electric fly swatter, the waiter said yes, they do have, but it never showed up. When I wanted to pay the bill via Credit Card, I had to go downstairs to the front desk to swipe. Apparently, they did not know how to use their own machines. They tried to swipe my card several times the wrong way, but they gave up, giving my card back, telling me my card won't work. I swiped my card on their machine the right way and it worked, and paid my bill that way.
답변 제공: Sarain SOR 님, 2016년 5월 14일
Dear Wayland, We are apologize for your stay not met your expectation, We have review and check and updating as your mentioned. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 - 좋아요

mats 님, stockholm

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
ok
Helt ok trevlig personal ok run
답변 제공: Sarain SOR 님, 2016년 5월 21일
Dear Mats, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modernes Hotel in Innenstadtlage
Nachdem uns der Pass in Phnom Phen gestohlen wurde, hatten wir einen 5 tägigen Zwangsaufenthalt in der Stadt. Daher hatten wir uns entschlossen uns für die Zeit ein etwas besseres zu leisten als ein Hostel. Wir waren sehr zufrieden mit dem Personal. Sie haben uns mit allen unterstüzt. Wir durften jederzeit an den PC um die Dokumente für die Botschaft und das Visa auszudrucken und sie haben sich sehr bemüht uns unsere Fragen zu beantworten. Das Zimmer war sauber und modern. Wifi, TV und Klima funktionierten einwandfrei. Der Pool und das Restaurant auf dem Dach sind eine kleine ruhige Oase zu dem Chaos in der Stadt. Leider konnten nicht alle Angestellten gut Englisch, was vor allem bei der Essensbestellung manchmal Schwierigkeiten machten, aber sie waren alle sehr bemüht uns einen angenehmen Aufenthalt zu ermöglichen. Das Personal an der Rezeption konnte (für Kambodschianische Verhältnisse) gutes Englisch. Ich kann das Hotel nur empfehlen.
답변 제공: Gent Mr. 님, 2016년 2월 27일
Dear Value client, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 - 좋아요

Robert 님, Scotland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The restaurant in this hotel was average ,but the rest of the facilities were very good. Cambodia is a good country to visit and the people are very nice and friendly. Mekong river cruise was super.
답변 제공: Gent Mr. 님, 2016년 2월 26일
Dear Robert, We appreciate you taking the time to provide us with positive review such detailed feedback about your stay and foods. We do hope you give us another chance as we will definitely improve our services and Foods. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 - 좋아요

Lauren 님, Melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small gem if you can overlook the hiccups
This hotel has only been open for a few months. The staff was very helpful, but they still have a few teething issues. We had a family suite which was spacious and conveniently located close to the pool, but while our daughter's bathroom always had running water ours was intermittent--it was good when it was there, it just wasn't always available, and there was no place to hang towels in the bathroom. There is a kitchenette in the room, but there are neither plates nor cooking utensils. That said, everything else about the hotel was lovely--clean room, helpful staff, tuk tuk and taxis always on hand, friendly atmosphere around the roof top pool, and close enough to attractions for convenience, but not in the hubbub of action, so it was quiet enough at night.
답변 제공: Sarain SOR 님, 2016년 4월 2일
Dear Lauren, With regarding to commend about Bathroom and Water System will share to our management team working on it. Thank you very much for your staying with us With best regards, Sarain Mr.

6/10 - 괜찮아요

Ronnie 님, Sandnes

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
OK hotell - Phnom Penh er ikke en moderne storby
Hotellet har en bra standard, er fint, rent og hyggelig. Virker som om betjeningen er noe uerfaren. De har en poolbar, men den er ikke alltid betjent. De var heller ikke så godt informert om hva tilbud/serverdigheter en kan delta på i byen.
답변 제공: Sarain SOR 님, 2016년 3월 19일
Dear Guest, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. With best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
right price and good location
This was a perfect location for my needs and the staff were very friendly. The massage was also good and the pool, breakfast and bar were sufficient. The only thing that was a bit weird was that the windows of the room opened into the hallway so there was not much natural light in the room. Otherwise, it was a great hotel. Would recommend it.
답변 제공: Gent 님, 2016년 1월 18일
Dear Value Clients, Thank you very much for your taking time to review our new property coming with your mentioned, We will improving With best regards, Gent Mr.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
文句なし
スタッフの対応もよく、部屋も清潔。 また使います^ ^
답변 제공: Sarain SOR 님, 2016년 3월 12일
Dear Value Clients, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. With regards, Sarain Mr.

10/10 - 훌륭해요

April 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel! Beautiful greenery everywhere and nice and quiet. I loved the rooftop pool.
답변 제공: Sarain SOR 님, 2016년 1월 7일
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. With best regards, Sarain Mr.

10/10 - 훌륭해요

Janette 님, Queensland, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New Hotel with amazing staff
Our stay was great!! Staff were amazing and always willing to help. New hotel and the pool is really nice. Would definately stay here again. Only a short tuk tuk ride to the riverside ($3)
답변 제공: Sarain SOR 님, 2016년 1월 7일
Dear Janette, Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed Pool. This has been communicated to the concerned staff With best regards, Sarain SOR

6/10 - 괜찮아요

Victoria 님, UK

별로예요: 객실의 편안함
An adequate but disappointing hotel.
The main hotel areas are fine but the room was a major disappointment. The room had no windows to the outside world and actually had a window onto the corridor and stairs that was only covered by a roller blind. There was also however a frosted glass door to the bathroom. And that bathroom had both a fixed close window and also some high level glass tiles through to what appeared to be another bathroom. This meant that it was never really dark in the room and if anyone in the next room turned on the light in their bathroom at night, it would light up our room! The aircon was also very noisy so you couldn't sleep with it on, which in a room with no ventilation and tropical heat made for some uncomfortably hot and sticky nights. The room itself was well decorated but the bathroom was a pretty basic wet room. The wooden floor corridor outside (albeit with a rug runner) was very noisy too, especially when people leave dragging their suitcases past.
답변 제공: Sarain SOR 님, 2016년 1월 6일
Dear Victoria, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. With best regards, Sarain Sor

8/10 - 좋아요

eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Sarain SOR 님, 2016년 3월 12일
Dear Eric, Thank you for your review. I am glad to hear that overall your experience was positive. Thank you and look forward to seeing you soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
The hotel is nice modern
Comfortable spacious rooms but the hotel is extremely noisy of your looking for a relaxing break this is not the place to have it, banging doors from the early hours continues through till morning
답변 제공: Sarain SOR 님, 2016년 1월 8일
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Gent Mr. General Manager

8/10 - 좋아요

Christian 님, london

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Almost.
This Hotel is incredible! So so clean, so comfortable, and this rooftop pool is beautiful. The staff are all lovely and always to hand. However, there is something amiss with the service. Food sometimes took over an hour and arrived wrong after the wait, even though we were the only two in the restaurant. No towels by the pool most days, and again, we had to ask numerous times for them and wait a long long time. When the towels did arrive, the member of staff only brought two, which meant the next people that arrived at the pool would have no towels either (we were the only two people at the pool). Finally, the water went off at least once a day whilst we there, for over 2 hours on our last day. Excellent place, but something is not quite right.
답변 제공: Sarain SOR 님, 2016년 3월 12일
Dear Christian, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. With best regards, Sarain SOR General Manager

6/10 - 괜찮아요

SAIK CHOOI 님, Malaysia

좋아요: 객실의 편안함
Lousy food in a nice hospitality environment
Comfortable stay, very cultural interior decoration with cosy environment, but the food is lousy.
답변 제공: Sarain SOR 님, 2016년 2월 13일
Dear Saik, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our F&B management to improving our foods. We do hope you give us another chance as we will definitely improve our services. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. With best regards, Sarain Sor General Manager