Hi there, Thanks for letting us know about your stay.We're thrilled to hear you found our property clean and our team helpful; it's something we take great pride in. It's a bummer, though, that the cleanliness outside wasn't up to par. While it's a bit outside our realm, we always strive to ensure our guests' experiences are top-notch, inside and out!The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Ona Los Claveles

Hello Daniel, Thanks for reviewing your recent stay.It's music to our ears to hear that our staff struck a chord with you and that the room cleanliness hit all the right notes with a perfect score. We're thrilled you found our team friendly and that they could assist upon your arrival. Your feedback about the power points is like an unplugged concert – we hear you loud and clear, and it's something we're jamming on to improve. The fridge layout seems to have danced out of line, and we'll look into choreographing it better. We're sorry to hear about the stairs challenge, we understand it was still a high note for your partner to reach.We hope to welcome you back.Best wishes,Ona Los Claveles

Hi, Tomi! We're pleased that you had a pleasant stay with us and appreciated our high standards.We can't wait to see you again.All the best,Ona Los Claveles

Kjære Olav,Det er flott å høre at du satte pris på leiligheten og de rolige omgivelsene. Vi jobber stadig for at våre gjester skal kunne nyte både komforten og renholdet vi tilbyr, så det er musikk i våre ører at du ga disse aspektene en hundre prosents score!Og kom igen,Ona Los Claveles

Hola Jacqueline,Nos alegra que te hayas sentido a gusto en nuestras instalaciones. Nos sentimos muy contentos de comprobar a través de tus comentarios que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.Esperamos verte de nuevo en tu próxima visita a Tenerife. ¡Hasta pronto!Ona Los Claveles

Hej Daniel! Tack för att du gav oss feedback Vi är så glada att höra att du trivdes bra hos oss och att du uppskattade vårt fantastiska läge i närheten av stranden. Vi hoppas att du fick spendera mycket tid där.Tack för dina positiva ord om vår personal, som alltid gör sitt bästa för att hjälpa våra gäster. De kommer bli mycket glada när de får läsa din kommentar. Vi är ledsna att du stördes av olika ljud, men vi tackar dig för din kommentar och ska se över om det är något vi kan göra för att förbättra oss.Vi skulle vara glada att få välkomna dig tillbaka till oss.Vi ses,Ona Los Claveles

Hi Philip,A big thank you for your review. We truly appreciate it!We're thrilled to hear that our reception staff made a great impression and that you found our pool in top-notch condition - it's always refreshing to know our efforts are making a splash! It's fantastic to know that our cleaning team's hard work shines through, ensuring very clean spaces for our guests. While our rooms have a classic charm, we're glad you found them functional and spacious, just like our variety of studio and apartment options promises. Your eagerness to return is the best compliment we could hope for!We hope to welcome you back for another visit. See you soon,Ona Los Claveles

Hello Dominique, Your positive review really made our day. We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Ona Los Claveles

Hi! We're so grateful you took the time to share your thoughts with us.It's fantastic to hear that you enjoyed the pool area and found our staff to be super polite and professional; we love to make sure you feel welcomed and at ease. Our team works hard to ensure that our entertainment program and poolside bar provide a lively atmosphere, though I'm sorry to hear that you found the restaurant a bit noisy. We aim to create a memorable experience, and it seems we've hit a high note on that front! Regarding the room cleanliness, we always strive for perfection, but it looks like we missed a spot. We'll remind our housekeeping team of the importance of a sparkling finish for our guests.We hope to see you again for an even better experience. Cheers,Ona Los Claveles

Kjære Brith, takk for din hyggelige tilbakemeldingDet gleder oss å høre at leiligheten og fasilitetene levde opp til dine forventninger, og at du nøt de gode sengene og den store terrassen. Hyggelig å vite at renholdet og betjeningen vår også falt i smak! Når det gjelder tømming av søppel, setter vi pris på tilbakemeldingen din og skal se nærmere på hvordan vi kan forbedre denne tjenesten.Ved neste besøk, ikke nøl med å spørre om en leilighet som vender mot bassenget – vi vil gjøre vårt beste for å imøtekomme ønsket ditt.Vi ønsker deg velkommen tilbake ved en senere anledningOna Los Claveles

Hello Margaret, Your positive review really made our day. We appreciate it!We're thrilled to hear that you adore the location, our team, and the quality of our accommodations. It's always a pleasure to see guests returning for more stays, and we're glad that our efforts to provide a top-notch experience shine through. Your commendation on the room's cleanliness and the hotel's condition is much appreciated, and we're delighted that the amenities met your expectations.See you again soon.Take care,Ona Los Claveles

Dear Lars,Thanks so much for positively commenting on your stay.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope that you will stay with us again many more times in the future. Best wishes,Ona Los Claveles

Hej Rose-Marie! Tack för din feedback efter ditt besök hos oss, det hjälper oss att bli ännu bättre.Vi är glada att du trivdes bra hos oss och att du uppskattade det välutrustade köket. Det är också roligt att höra att du tyckte om poolen och vi hoppas att du fick chansen att njuta av många härliga dopp i den. Vi jobbar ständigt med att förbättra våra rum och beklagar att du upplevde fuktskador i sovrummet. Vi tar självklart dina synpunkter på allvar och kommer att undersöka vad det är som har hänt. Vad gäller handdukarna så tackar vi dig för din kommentar och ska se över om det är något vi borde ändra på till nästa gång.Ha en underbar dag!Med vänliga hälsningar,Hej Rose-Marie! Tack för din feedback efter ditt besök hos oss, det hjälper oss att bli ännu bättre.Vi är glada att du trivdes bra hos oss och att du uppskattade det välutrustade köket. Det är också roligt att höra att du tyckte om poolen och vi hoppas att du fick chansen att njuta av många härliga dopp i den. Vi jobbar ständigt med att förbättra våra rum och beklagar att du upplevde fuktskador i sovrummet. Vi tar självklart dina synpunkter på allvar och kommer att undersöka vad det är som har hänt. Vad gäller handdukarna så tackar vi dig för din kommentar och ska se över om det är något vi borde ändra på till nästa gång.Ha en underbar dag!Med vänliga hälsningar,Ona Los Claveles

Hey, Karl! We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.Thanks again!Until next time,Ona Los Claveles

Ciao Rosaria.Grazie per la tua recensione.Siamo felici che tu abbia apprezzato la pulizia della struttura e la piscina calda. Ci impegniamo sempre per mantenere un ambiente pulito e confortevole per i nostri ospiti. È fantastico sapere che hai trovato comodo il nostro parcheggio!Saremo felici di poterti accogliere di nuovo al Ona Los Claveles come nostra ospite. A presto!Ona Los Claveles

Hi there Sharon!It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to see you again on your next visit.Take care,Ona Los Claveles

Hallo Nicklas, danke für deine Bewertung!Es freut uns sehr, dass du mit dem freundlichen Empfang und der problemlosen Änderung der Unterkunft zufrieden warst. Schön, dass du unsere gepflegte Anlage und die gut ausgestattete Küche in den Comfortzimmern hervorhebst. Wir legen großen Wert darauf, dass unsere Gäste alles haben, was sie brauchen. Es ist toll zu hören, dass du die Nähe zu Supermärkten und die kostenlosen Parkplätze an der Unterkunft geschätzt hast. Wir sind stolz darauf, unseren Gästen eine gute Balance zwischen Preis und Leistung zu bieten und freuen uns, dass du das auch so empfunden hast.Bis bald!Ona Los Claveles

Ehi ciao Luca!È un piacere leggere la tua opinione decisamente positiva!Siamo felici che tu abbia apprezzato la gentilezza e la disponibilità del nostro personale alla reception e che l'appartamento sia stato di tuo gradimento. È fantastico sapere che hai trovato la nostra piscina bellissima e pulitissima! Saremo felici di averti ancora come nostro ospite, per cui a presto!Ona Los Claveles

Hello, Your positive review really made our day We appreciate it!It means a lot to know that you appreciated our high standards and comfortable rooms.Thanks again!Until next time,Ona Los Claveles

Hi there Jennifer! We're over the moon with your brilliant review Thanks for your kind words.We're thrilled to hear that you found our hotel to be good value for money, clean, and close to the beach. We always strive to provide a comfortable and enjoyable experience for our guests. However, we're sorry to hear that the noise from our cleaning staff disrupted your mornings. We appreciate your feedback and will remind our team to be more mindful of their noise levels, especially during the early hours. Your comfort is important to us, and we'll do our best to ensure a more peaceful stay for all our guests.See you again soon.Take care,Ona Los Claveles

Hi there Vincent! Your kind words are music to our ears Thanks for the review.It means a lot to know that you appreciated our high standards and comfortable rooms.We all hope to see you again on your next visit.Take care,Ona Los Claveles

Hi there Paul! Your kind words are music to our ears Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thanks again!Until next time,Ona Los Claveles

Grüß dich Gerald, vielen Dank für deine Bewertung! Es freut uns sehr, dass du die Sauberkeit und Ruhe unseres Hotels sowie den schönen Pool genossen hast. Wir geben unser Bestes, um unseren Gästen einen angenehmen Aufenthalt zu bieten. Bezüglich der Liegen und Schirme, kann es in der Hochsaison manchmal zu Engpässen kommen. Wir nehmen dein Feedback jedoch ernst und werden versuchen, in Zukunft mehr Liegen und Schirme bereitzustellen.Bis bald!Ona Los Claveles

Hi Mary,Thanks for taking the time to share your experience at Ona Los Cristianos.We're glad to hear that you enjoyed the food at our bar/restaurant and found our team to be friendly. It's always great to welcome back guests who have stayed with us in the past! However, we appreciate your feedback on the need for refurbishment in our apartments. We're constantly working on improving our facilities, and your input helps us know where to focus our efforts. We apologize for any inconvenience this may have caused during your stay.Come back soon!Take care,Ona Los Claveles

Dear Stephen,Thank you for taking the time to share your opinion with us.While we are thrilled to know that you liked our unique concept, and that your stay with us was one of comfort. Your kind words about the friendly service you received from our team are greatly appreciated.We look forward to seeing you again soon.Best regards,Ona Los Claveles

Hello Stephen, Your positive review really made our day We appreciate it!We're pleased that you had a pleasant stay with us and appreciated our high standards.We'd love to welcome you back for another great stay!Cheers,Ona Los Claveles

Hello Paul, Your positive review really made our day We appreciate it!It means a lot to know that you appreciated our high standards and comfortable rooms.Thanks again!Until next time,Ona Los Claveles

Dear Alexander,Thank you for this positive feedback.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.Come back again, anytime. Take care,Ona Los Claveles

Hi there Amy! Thanks for the review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Ona Los Claveles

Hi Marie, wow! Your glowing review just brightened our day. Thank you!We are pleased that you had a great stay and appreciated our strategic location.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to the pleasure of welcoming you back. Many thanks again,Ona Los Claveles

Ciao Massimiliano,Grazie per aver scelto il nostro albergo e per aver condiviso la tua opinione.Ci dispiace molto leggere dei problemi che hai riscontrato. Vogliamo assicurarti che la pulizia e la manutenzione delle nostre strutture sono una priorità per noi. In particolare, la presenza degli scarafaggi è una piaga diffusa a Gran Canarias e che colpisce tutta l'isola. Nonostante ciò effettuiamo regolarmente gli interventi di pulizia e disinfezione per cercare di arginare il problema all'interno della nostra struttura e continueremo ad impegnarci per ridurre al minimo i disagi legati a questo aspetto.Ti ringraziamo per il tuo feedback, speriamo di rivederti preso e garantirti una permanenza all'altezza delle tue aspettative.Ona Los Claveles

Hello Vanessa,It’s kind of you to post this review of your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay.Best wishes,Ona Los Claveles

Hello Brian,Please accept our sincere thanks for this kind feedback.Our dedicated team always aims to give the best experience to our guests and it is rewarding to read that you had enjoyed your stay with us. Your positive feedback inspires us to continue to maintain the high standards of service we set ourselves.The entire team looks forward to seeing you again in the future.Kind regards,Ona Los Claveles

Hello Paul, Your positive review really made our day We appreciate it!It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be great to welcome you back.All the best,Ona Los Claveles

Cher Stéphane,Merci pour ton commentaire.Nous sommes sincèrement navrés que ton séjour n'ait pas été à la hauteur de tes espérances.Pourrais-tu nous dire ce qui ne t'a pas convenu ? Nous souhaitons tout mettre en œuvre pour continuer à faire progression la satisfaction de nos hôtes.Nous aimerions avoir l'occasion de te recevoir une fois encore pour une prestation impeccable. Cordialement,Ona Los Claveles

Ciao Massimiliano,Grazie per averci fatto conoscere la tua opinione.Siamo molto contenti che il tuo soggiorno sia andato bene. Lavoriamo sodo per garantire un'esperienza indimenticabile a chiunque venga a trovarci, e ci fa sempre molto piacere quando i nostri ospiti se ne vanno soddisfatti.Ci farebbe molto piacere poterti accogliere di nuovo presso Ona Los Claveles, per cui ti aspettiamo presto!

Hi Benjamin,You just brightened up our day with this fantastic review!We're thrilled to hear that you found our apartments comfortable and well-equipped for your needs. It's great that our reception staff made you feel welcome and were able to assist with your requests. We're also glad that you enjoyed the convenience of our on-site bar, restaurant, and shop.It's nice to know that you appreciated our location, being just a short walk from local bars, restaurants, and the beach. We hope you had fun exploring the area on electric scooters! We understand that some guests may be part of a timeshare community, but we're happy to welcome new and returning guests alike to enjoy our facilities and the beautiful surroundings.It would be great to welcome you back soon! Take care Ona Los Claveles

Dear guest,Thank you for sharing your feedback.We're thrilled to hear that you enjoyed your stay in our larger apartment and appreciated the close proximity to the beach and restaurants. It's great to know that our location and amenities contributed to a lovely stay for you. We're also glad that you found the room cleanliness and comfort to be satisfactory.We look forward to welcoming you back for another memorable experience.Best wishes,Ona Los Claveles

¡Hola Carlos! Gracias por tomarte el tiempo de escribirnos sobre tu experiencia en nuestro hotel. Nos alegra saber que encontraste la habitación limpia y con un buen nivel de comodidad. Lamentamos que hayas tenido dificultades para llegar a tu habitación. Nuestro hotel tiene un diseño particular, pero siempre estamos dispuestos a ayudar a nuestros huéspedes a encontrar su camino. La próxima vez, no dudes en pedirle ayuda a nuestro personal de recepción, estaremos encantados de guiarte. Esperamos verte de nuevo en nuestro hotel para que puedas disfrutar de todas nuestras instalaciones y servicios. ¡Hasta pronto! Ona Los Claveles

Hello Margaret, Your positive review really made our day We appreciate it!We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We'd love to welcome you back for another great stay!Cheers,Ona Los Claveles

Beste Erika,Bedankt voor deze feedback.We zijn blij om te horen dat je ons complex superschoon en goed onderhouden vond, en dat je tevreden was met de ruime appartementen en het terras. Fijn dat je ook genoten hebt van ons restaurantje en de nabijgelegen voorzieningen! Wat betreft het entertainment, we begrijpen dat het niet voor iedereen is en dat het soms luidruchtig kan zijn. We zullen je feedback zeker meenemen om te kijken hoe we het entertainmentprogramma kunnen verbeteren en meer afstemmen op de wensen van al onze gasten. Nogmaals onze excuses voor het ongemak.We hopen dat jullie genoten hebben van jullie bezoek aan Gent.Hartelijke groeten en graag tot ziens,Ona Los Claveles