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라 퀸타 인 & 스위트 바이 윈덤 펄랜드 - 휴스턴 사우스 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 788개 이용 후기 중 280개" "
평점 8 - 좋아요. 788개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 788개 이용 후기 중 104개" "
평점 4 - 별로예요. 788개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 788개 이용 후기 중 72개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

신종명 님, 달라스

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 객실
침대 잘 정돈 되어 있었어며, 욕실도 깨끗하였으며, 주변도 조용하고, 조금 떨어진 곳에 있는 월 마트도 이용하기 좋았습니다.

2/10 - 너무 별로예요

Alexis

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Update the interior
2024년 4월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 4월 28일
Thank you for your suggestions! We're continuously striving to enhance our guests' experiences. We'll be sure to consider updating the interior, including investing in higher-quality TVs and adjusting toilet heights for improved comfort. Your feedback is invaluable to us, and we're committed to making your next stay even more enjoyable.

4/10 - 별로예요

JOHN

출장 여행
Wyndam has ruined the LQ brand- period
2024년 4월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 4월 17일
Thank you for your feedback.

4/10 - 별로예요

Leslie

가족 여행
좋아요: 직원 및 서비스
The tube in my room should be changed out. I didn’t know a tub can get that way. I stayed on the second floor and wouldn’t do that again. I heard a big dog barking, folks above me must have been vampires they walked and make noise all night. When I finally dozed off, I was woken up by some good old gospel music - they were having church downstairs in the on the conference area. However, it would be a great idea for the hotel to sale travel packs over-the-counter medicine such as Tylenol & etc. The staff were wonderful, friendly and always greeted me with a warm smile! Staff keep up the good work! I would stay here again, but it will be on the 3rd floor on the end.
2024년 3월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 4월 2일
Thank you for your detailed feedback. We appreciate your kind words about our staff and are glad you enjoyed your interactions with them. We apologize for the inconveniences you experienced during your stay, and we will address the issues with noise and the condition of the tub. Your suggestion about offering over-the-counter medicine packs is noted and will be considered for future improvements. We look forward to welcoming you back and ensuring a more comfortable stay next time, perhaps on the 3rd floor as you mentioned.

10/10 - 훌륭해요

Asia

2024년 3월에 5박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 4월 17일
Thank you, Asia, for the awesome review!

6/10 - 괜찮아요

Hector

2024년 3월에 3박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 3월 19일
Thank you, Hector, for your kind review, if you have any area of concerns you would like to discuss, please feel free to contact us.

10/10 - 훌륭해요

Emma

2024년 3월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 4월 8일
Thank you, Emma, for the amazing review!

10/10 - 훌륭해요

Bashaki

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 3월에 3박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 3월 13일
Thank you Bashaki, for the awesome feedback!

6/10 - 괜찮아요

Cody

출장 여행, 가족 여행
좋아요: 청결 상태
The beds were comfortable and clean. The shower didn’t work great and the toilet would hang if you didn’t mess with the handle. The breakfast was great with a huge selection. The area was kind of questionable. The ac control on the wall was broke and the words were wore off the unit so it was a guess of the settings.
2024년 3월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 3월 13일
Thank you for your feedback. We're glad to hear you found the beds comfortable and enjoyed the breakfast selection. We apologize for the inconvenience with the shower, toilet, and AC control. Your comments will be shared with our team for improvement. We appreciate your insights.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant
2024년 2월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 3월 4일
Thank you Melissa, for the awesome review!

2/10 - 너무 별로예요

Akeem 님, Pearland

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a room with my children with big rust spots all around the bath tub i asked for a different room same issue…also the rooms also had knats flying all around carpets were dirty and sticky
2024년 2월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 2월 26일
We sincerely apologize for the disappointing experience you and your children had during your stay. Your feedback is invaluable, and we're actively addressing the issues you've highlighted to ensure they're resolved promptly. We understand the importance of a comfortable and clean environment and regret that we fell short of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 - 훌륭해요

Alfonso 님, San Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 2월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 2월 25일
Thank you Alfonso, for the wonderful feedback!

6/10 - 괜찮아요

Rosalia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Breakfast was very good, The carpets in the hotel needs to be replaced that worn and smell really bad
2024년 2월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 2월 25일
Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast. We apologize for any inconvenience caused by the condition of the carpets and appreciate your valuable input. Rest assured, we'll address this matter promptly to ensure a more pleasant stay for our guests in the future. We hope to welcome you back soon for an improved experience.

10/10 - 훌륭해요

andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 2월 24일
Thank you Andrew, for the awesome review!

4/10 - 별로예요

Vijaya Prakash

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 2월 20일
Thank you, Vijaya, for your honest review.

10/10 - 훌륭해요

Jesus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel a lot for work in the Houston area and this is my go to hotel in a nice and safe area with no worries about personal property being stolen always stay in this hotel
2024년 1월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 2월 1일
Thank you so much for your glowing review! We're thrilled to be your go-to hotel in the Houston area, and we're delighted to hear that you feel safe and comfortable during your stays with us. We appreciate your loyalty and look forward to welcoming you back on your future travels.

10/10 - 훌륭해요

Jannie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, nice clean place
2024년 1월에 3박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 1월 31일
Thank you, Jannie, for the awesome feedback!

10/10 - 훌륭해요

Kerry

연인과의 여행
좋아요: 편의 시설/서비스
Quiet
2024년 1월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 1월 29일
Thank you, Kerry, for the awesome review!

8/10 - 좋아요

Richard

반려동물 동반 여행, 가족 여행
Nice hotel for the price. Very comfortable room A/C needs work
2024년 1월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 1월 28일
Thank you, Richard, for the kind feedback and honest review.

10/10 - 훌륭해요

Deya Aldeen

2024년 1월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 1월 23일
Thank you Deya Aldeen, for the awesome review!

4/10 - 별로예요

Annette

가족 여행
별로예요: 숙박 시설 상태 및 시설
Room cards didn't work. Had to change room amd still didn't work. Tub had rust. Holes in shower curtain, no hangers in closet, etc...
2024년 1월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 1월 21일
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Our team is actively addressing the issues you mentioned to ensure a better experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Listen to the reviews. 1st room sheets had stains on them, the room smelled like urine, rust in the tub, 2nd room rust in tub as well, had thermostat in the room but didn’t work had to use the unit, rooms were on the 2nd floor and the moment you stepped off the elevator a horrible smell hit your nose. Plug-in were in the hall to try and mask the smell but didn’t work. 2nd floor was suppose to have vending and ice machine, no vending machine and ice machine didn’t work. It was a horrible experience but was going to lose money to find another hotel
2024년 1월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 1월 10일
We sincerely apologize for the multiple issues you encountered during your stay. This falls below our standards, and we're committed to addressing and rectifying these issues promptly. We appreciate your candid feedback, and it will be valuable for our ongoing improvement efforts. Please be assured that your concerns will be thoroughly investigated to prevent similar occurrences in the future. We understand your frustration and regret any inconvenience caused.

2/10 - 너무 별로예요

Carol

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in bad shape and lack signs of basic maintenance. Would not stay here again.
2023년 12월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2024년 1월 10일
We appreciate your feedback and apologize for any inconvenience you experienced. We take guest concerns seriously and will address the maintenance issues promptly to enhance the overall experience for our guests. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Charese

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT BOOK THIS HOTEL‼️
DO NOT BOOK THIS HOTEL‼️ Keep scrolling . There are way better budget friendly hotels than this one. I checked in very late at night. Front desk staff were nice and professional and that is about the best comment I can give this place…the staff. After receiving the Keys to my room I was escorted to a room on the second floor which WREAKED OF PET URINE. The carpet smelled like it hadn’t been shampoo’d ever and the stench was so bad I couldn’t even stay in the room. I went downstairs and asked the staff to relocate me to another room thinking this might’ve been an isolated event and was taken to another room on the first floor which also smelled like cat or dog piss‼️ It was horrible. But by it being so late and I was extremely tired I went back to the first room and decided to stay. I was nauseous all night. I couldn’t sleep for the noise above me coupled with the horrible smell. I had a spray can of air freshener that I always travel with just in case and that couldn’t help the smell at all. Honestly I wish the owners of these hotels would start getting the carpet cleaned more regularly or pull it up for GODs sake. Old carpet , pet urine, dirt, and people smoking does not mix . I will NEVER EVER book this hotel again and if you’re reading this you shouldn’t either ‼️
2023년 10월에 3박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 28일
We sincerely apologize for the unacceptable experience you had during your stay at our hotel. Your detailed feedback is deeply concerning, and we want to assure you that we take it very seriously. We apologize for the inconvenience caused by the unpleasant odor and cleanliness issues in your room. Rest assured, we are investigating these matters and taking immediate steps to address and rectify the issues you've highlighted.We truly appreciate your candidness, and we understand the importance of maintaining a clean and comfortable environment for our guests. Please be assured that your experience does not reflect our usual standards, and we are committed to making the necessary improvements.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible showers
I change rooms five times because every shower had rust and nasty black stuff in the tubs and it was just hard to take a shower. I had to go buy shower shoes just to take a shower.
2023년 12월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 28일
We sincerely apologize for the multiple inconveniences you encountered with the condition of the rooms and showers during your stay. This is not reflective of our standards, and we appreciate you bringing it to our attention. Rest assured, we are actively addressing the cleanliness issues to prevent a recurrence. Your feedback is invaluable, and we hope to have the opportunity to provide a significantly improved experience should you choose to stay with us again.Thank you for your understanding.

2/10 - 너무 별로예요

Donielle

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty when I got to it. It was boo boo outside my room door. They moved my room and some lady walked in and went to the restroom. It was just horrible The breakfast the pancake was watery. My husband ask to make some more the front desk lady replied she will not fix it this is the way they taught her how to make them.
2023년 12월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 12일
I am sincerely sorry for the challenges you faced during your stay. Your feedback is invaluable, and we are addressing these issues immediately to ensure a better experience for our guests in the future. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back and make amends.

4/10 - 별로예요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
No hot water
2023년 12월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 12일
I am sincerely sorry for the challenges you faced during your stay. Your feedback is invaluable, and we are addressing these issues immediately to ensure a better experience for our guests in the future. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back and make amends.

8/10 - 좋아요

Gigi

좋아요: 직원 및 서비스
I enjoy the Dove products... The breakfast could be better everyone don't eat PORK some add some TURKEY products on the breakfast menu.
2023년 11월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 12일
Thank you for your feedback! We're delighted to hear you enjoyed the Dove products. We appreciate your suggestion for a more inclusive breakfast and will certainly explore adding turkey options to our menu. Your input is valuable, and we look forward to serving you even better in the future.

8/10 - 좋아요

harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a room right by the exit door on the side of the building. We could hear the loud thud of the door opening and closing all night long
2023년 11월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 4일
Thank you for sharing your feedback. We apologize for the disturbance caused by the exit door noise. We'll address the issue promptly to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for a quieter stay in the future.

8/10 - 좋아요

Ramesh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were clean. Bathroom fittings ,tub were old
2023년 11월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 4일
Thank you for your feedback. We're glad to hear that you found the beds clean. We appreciate your observation about the older bathroom fittings and tub. Your comments are valuable, and we will consider them as we work towards improving our accommodations. If your travels bring you back our way, we hope to provide an even more comfortable experience for you.

6/10 - 괜찮아요

Marsha

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were helpful. Our room was sticky when we arrived. We waited until the next morning to request housekeeping. It had improved after they came, but was still sticky. We put down kleenex in the sticky spots to keep from getting in it. The beds were too high to get in and out of easily.
2023년 11월에 4박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 11월 28일
Dear [Guest],Thank you for your feedback. We appreciate your kind words about our helpful staff. We apologize for the inconvenience you experienced with the room condition. We have shared your concerns with our housekeeping team to address the sticky spots and ensure a more comfortable stay for our guests. We also appreciate your feedback on the bed height and will explore ways to enhance accessibility. Your input is valuable, and we hope to welcome you again for an improved experience.

10/10 - 훌륭해요

Jason

2023년 11월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 12월 28일
Thank you Jason, for the awesome review!

8/10 - 좋아요

Mark

단체 여행
좋아요: 직원 및 서비스
Customer service was very good. Changed rooms after the 1st night because of moldy smell slow drain in the tub when taking a shower.
2023년 11월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 11월 28일
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our customer service to be very good. However, we sincerely apologize for the inconvenience you faced with the smell and slow drain in the tub during your first night. We appreciate your understanding and are pleased to know that we were able to address the issue by changing your room. Our team will take the necessary steps to ensure such situations are minimized in the future. We value your feedback and look forward to serving you better during your next stay.

10/10 - 훌륭해요

Melba jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 11월 20일
Thank you for the awesome review!

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible stay from the Expedia reservation adjustments and canceling to the air-conditioning blowing out profusive plastic burning smoke because it was broken and I had to open up my door and fan out my room for an hour with a towel to when I told the person at the desk this and I'm concerned they said well you could leave I did not feel safe or appreciated there at all or that the four or five hours sleep that I got after getting off a plane and having to get right back out of there and no it was a terrible stay they said they change it the reservation to that day and they told me to leave on check-in time not allow me to stay the day and the lady woke me up at 7:30 in the morning to go get my credit card from the bank because I lost my credit card on route instead I wasn't able to show my ID and go to my room because going to my room entailed that they had to slide my credit card again and you know it was difficult absolutely no attention or interest in Expedia fulfilling my flight insurance for cancellations and adjustments to be specific so my stay there also was not adjusted and the hotel person lied to me it was a complete complete dissatisfactory customer experience especially after the person tried to be nice to me to go to my room and then treated me the way they did to tell me to get out afterwards if I didn't like breathing rubber and plastic smoke coming out of your air conditioning heater which was smelling odd and really cold upon first entering.
2023년 11월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 11월 20일
We sincerely apologize for the numerous challenges you faced during your stay. Your experience falls well below our standards, and we deeply regret any inconvenience caused. Rest assured, we take your feedback seriously and will investigate these issues thoroughly to prevent any recurrence. Please allow us the opportunity to make this right for you. We appreciate your patience and understanding.

8/10 - 좋아요

Bao

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 11월 15일
Thank you for your kind review!

2/10 - 너무 별로예요

Jade

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 11월 8일
Thank you for your honest review.

8/10 - 좋아요

Bobby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service
TV remote only partially works, wi-fi was poor at times, service was great and breakfast was decent.
2023년 10월에 3박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 11월 6일
We appreciate your feedback and are glad to hear that you found our service great and enjoyed the breakfast. We apologize for the TV remote and Wi-Fi issues and will work to improve these areas for a better experience next time. Thank you for staying with us!

6/10 - 괜찮아요

Matthew

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 10월에 3박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 10월 24일
Thank you for your feedback, we appreciate your rating. If you have any specific comments or suggestions to help us improve, please feel free to share them with us. Your input is valuable in making your experience better.

10/10 - 훌륭해요

Andre'

2023년 10월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 10월 9일
Thank you, Andre, for the awesome review!

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s peaceful
2023년 10월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 10월 6일
Thank you, Andre, for the awesome review!

8/10 - 좋아요

Jarl

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 10월 5일
Thank you, Jarl, for the good review.

8/10 - 좋아요

Janey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice stay. It was close to our family that we were visiting. One small problem…we were on the ground floor and someone was running and moving chairs on the floor above us for several hours each night. Otherwise, it was a nice stay.
2023년 9월에 3박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 10월 3일
Thank you for sharing your feedback! We're delighted you enjoyed your stay and found our location convenient for your family visit. We apologize for the noise disturbance you encountered; we will look into ways to minimize such inconveniences in the future. We hope to welcome you back for an even better experience.

10/10 - 훌륭해요

Carlos 님, McAllen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 10월 2일
Thank you, Carlos, for the 5-star rating!

4/10 - 별로예요

Emmanuel

좋아요: 직원 및 서비스
Can be better at bug control
2023년 9월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 10월 1일
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We appreciate your compliments on our exterior and hope to provide a more satisfying experience on your next visit.

6/10 - 괜찮아요

Terry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was very inattentive Waited 20 minutes to check out and no one was around to help
2023년 9월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 9월 26일
We apologize for the extended wait during your check-out process. This is not the level of service we strive to provide. Your feedback is valuable, and we will take immediate steps to improve our staff's attentiveness. We hope you will give us another opportunity to serve you better in the future.

4/10 - 별로예요

JOSE

좋아요: 직원 및 서비스, 편의 시설/서비스
Found that the toilet handle was not working at all. I had to actually lift the toilet lid and pull up on the stopper to flush the toilet. Did not see any USB connections in the room. Rooms are outdated. Bathtub was dirty. Overall the exterior was nice and clean
2023년 9월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 9월 26일
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address the toilet handle issue and cleanliness concerns promptly. We appreciate your compliments on our exterior and hope to provide a more satisfying experience on your next visit.

10/10 - 훌륭해요

Ariel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 9월 26일
Thank you, Ariel, for the awesome review!

4/10 - 별로예요

Cynthia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs
We found hair in the bathtub of the first room. Second room had roaches in the bathtub. I couldn’t get pictures because my mom had already sterilized the bathroom.
2023년 9월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 9월 19일
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and pest control seriously, and your comments have been forwarded to our housekeeping and maintenance teams for immediate attention. We hope to have the opportunity to make it up to you in the future.

8/10 - 좋아요

Maria 님, van nuys

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over-all it was good but had a little problem with the TV that the cable was not working and the person at the front desk was not able to fix thankfully we fix it ourselves, there wasn't a phone in the room, webgot one untill late next day, the indian man at front desk on Sunday was very rude...not friendly staff...he was serving the hotel breakfast that morning and he was acting like he was forced to do so.
2023년 9월에 2박 숙박함
답변 제공: Alexis Garcia, GM 님, 2023년 9월 15일
Dear Maria,We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues to ensure a better experience for our guests in the future. Thank you for choosing our hotel, and we hope to welcome you back for a more pleasant stay.