외관

임페리얼 후아힌 비치 리조트 여행 후기

3.5 out of 5
임페리얼 후아힌 비치 리조트
11/66 LIAB WANG RD., 11/66, Hua Hin, Prachuap Khiri Khan (province)

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 196개 이용 후기 중 55개" "
평점 8 - 좋아요. 196개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 196개 이용 후기 중 35개" "
평점 4 - 별로예요. 196개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 196개 이용 후기 중 7개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad ending
대체로 만족하나 몇 가지 일로 매우 불쾌함 1. 셔틀버스(호텔-시내) : 15분 늦게 출발하면서 아무런 얘기도 없음 2. 셔틀버스(시내-호텔) : 선착순 예약을 받아놓고 예약과 무관하게 태워서 결국 20분을 더 기다려서 다음 버스를 탐. 3. 체크아웃 : 에비앙 물을 머시지 않았으나 직원은 마셨다고 함. 알고보니 누군가 뚜껑을 열려고 한 흔적이 있다고 함. 누가했는지 모르지만 나는 건드린 적도 없다고 화를 낸 뒤에야 직원이 사과를 함. 이런 일을 당하지 얺으려면, 체크인을 할 때 모든 음료를 치원달라고 하는게 좋을 것 같음. 4. 호텔 셔틀버스 시간이 자주 있지 않아 시내로 이동하는 것이 불편함. (썽테우 타도 15~20분 걸어야 함)
2019년 1월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 1월 11일
Dear Value Guest, Thank you for taking the time to communicate to us for our service and facilities did not meet your expectations. If we have opportunities to service you next time please do not hesitate to contact me directly and we will try our best to make sure your stay is memorable. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do and will hope to serve you again in the future. Best Regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Heon Jeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 훌륭해요
갟실 모두 깨끗하고 전망도 좋고 서비스도 좋았고 직원들은 친절했음. 전체적으로 아주 만족함. 다만 호텔에서 쉴 것 아니라면 주변에 가게, 식당이 없어 시내로 나가야 했음. 인접한 해안은 파도 세고 물빛 탁했지만 깨끗하고 접근 편리함. 수영장도 괜찮았음. 수심 1.2~2.6M. 투숙객은 거의 유럽인들. 단점 - 아침식사 좀 시원찮고 레스토랑에서 점심식사 할 때 서빙이 너무 늦어 피곤. 객실 내 주방기구 매우 빈약(칼, 전자렌지, 젓가락, 후라이팬 등 없음). 와이파이 느리고 잘 끊어짐.
2018년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2018년 3월 13일
Dear Mr Jeong, Greetings from The Imperial Hua Hin Beach Resort! My Team and I are happy to know that you enjoyed our warm hospitality and felt staff and service were good. I have shared your comments regarding breakfast with our Executive Chef. We continuously work on improving breakfast spread and make it satisfying to all multinational guests. We sincerely hope you will be visiting us again in the near future and give us a chance to be at your service again. Best regards, Yulia Tribble Hotel Manager

10/10 - 훌륭해요

Jeonghoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들도 친절하고 개인적인 문제들도 잘 해결해줄 정도로 좋았습니다
2017년 7월에 6박 숙박함

8/10 - 좋아요

혼수상태

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
가족끼리.연인끼리 지내기 좋은리조트
해변에 위치하고 조용하고 좋아요..수영장도 남에들구요 무엇보다 직원분들 엄청친절하고.방도 넓어서 좋았어요....단지 시내와 좀 떨어져 다니기 불편하지만 셔틀버스 운행하니 시간맞추면 큰 문제는 없어요^^
답변 제공: GM 님, 2017년 2월 13일
임페리얼 후아힌 비치 리조트에 숙박 주셔서 감사합니다. 당신의 훌륭한 의견은 우리가 열심히 일에 큰 가치입니다. 후아힌에서 돌아와 줄 것을 바라고 있습니다. 잘 부탁합니다, Sittidej R. 본부장

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
아름다운 리조트
객실도 괜찮고 수영장도 훌륭함. 시내까지 무료셔틀 운영해줘서 편하게 다님. 다만 프론트에서 권하는 여행상품은 너무 비쌈
답변 제공: General Manager 님, 2017년 2월 16일
Imperial Hua Hin Beach Resort에 대한 의견을 보내 주셔서 감사합니다. 희망을 다시 당신을 환영합니다. Sittidej R. 제너럴 매니저

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
바닷가 해변, 그리고 큰방에 가격도 저렴
전반적으로 깨끗하고 호텔방도 큼직큼직. 그리고 바닷가와 바로 붙어 있네요

8/10 - 좋아요

young 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족단위 휴양지
가족단위 여행에 좋은 곳입니다. 조식도 맛있고 풀장도 좋습니다. 바닷가에 바로 있어서 좋았습니다. 중심지에서는 조금 멀지만 셔틀버스를 이용해서 쉽게 갈수 있습니다. 단한가지 불만은 첫날부터 침대에 모기 눌러죽인 피자국이 있었는데 그다음날에도 그대로 있었습니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very friendly serveice
Good facilities and peole in Imperial supplied very friendly serveice

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 1박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 5월 20일
Dear Value Guest, Thank you for staying at The Imperial Hua Hin Beach Resort recently. We do appreciate you taking time to answer our questionnaire. Your evaluation and comment are helpful for us to recognize the area of services we need to improve to better serve our guests. We look forward to welcoming you to The Imperial Hua Hin Beach Resort again in the near future. Yours faithfully, Surat Kaewdee General Manager

8/10 - 좋아요

Praewa

좋아요: 직원 및 서비스
2019년 4월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 4월 22일
Dear Value Guest, Thank you for staying at The Imperial Hua Hin Beach Resort recently. We do appreciate you taking time to answer our questionnaire. Your evaluation and comment are helpful for us to recognize the area of services we need to improve to better serve our guests. We look forward to welcoming you to The Imperial Hua Hin Beach Resort again in the near future. Yours faithfully, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ทึ่พักสะอาด พนักงานบริการดี แต่อาหารเช้ามีให้เลือกน้อย และชายหาดไม่สามารถเดินเล่นได้
2019년 4월에 2박 숙박함
답변 제공: สุรัตน์ แก้วดี 님, 2019년 5월 11일
เรียน แขกผู้มีอุปการะคุณ, ทางโรงแรมขอขอบพระคุณ ในความไว้วางใจใช้บริการของทางโรงแรม ดิ อิมพีเรียล หัวหิน บีช รีสอร์ท ในครั้งนี้ และขอขอบพระคุณในคำแนะนำในด้านการบริการของเรา และหวังเป็นอย่างยิ่งว่า ทางเราจะมีโอกาสได้ดูแลท่านในโอกาสต่อไป. ด้วยความเคารพอย่างสูง สุรัตน์ แก้วดี ผู้จัดการโรงแรม

10/10 - 훌륭해요

Sofie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 4월 13일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 4월 9일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 7박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 4월 7일
Dear Value Guest, Thank you for staying at The Imperial Hua Hin Beach Resort recently. We do appreciate you taking time to answer our questionnaire. Your evaluation are helpful for us to recognize the area of services we need to improve to better serve our guests. We look forward to welcoming you to The Imperial Hua Hin Beach Resort again in the near future. Yours faithfully, Surat Kaewdee General Manager

8/10 - 좋아요

Birgit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Et sted å komme tilbake til
Et deilig hotell å komme til. God atmosfære. Ikke helt freshed og nytt, men en fantastisk god service og vennlige folk. Godt renhold. Et delikat bassengområde. God frokost. Kan bade på stranda når det ikke er høyvann. Hadde to opphold her i løpet av våre tre uker i Thailand, og kommer gjerne tilbake hvis vi er i området. Eneste minus er at det noen ganger luktet mugg på rommet vårt og at ac var veldig kald på natta. Benyttet oss av hotellets busstilbud til og fra byen flere ganger. Veldig praktisk, da det ikke er så mye å gjøre i nærheten av hotellet.
2019년 3월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 3월 31일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Steen Gregers

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
4,5 stars for this hotel, staff and breakfast
A great hotel. Located just a few kilometers from Hua Hin town. The hotel offers shuttle connection 3 times a day. It's a small - little old but nice hotel, The staff is super friendly and they will do their best to serve you. The hotel have a good restaurant and serves very good food. The breakfast table is compared to many 5 stars hotels - it's 4,5 stars for this breakfast
2019년 3월에 10박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 3월 31일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 3월에 7박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 4월 2일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. If we have opportunities to service you next time please do not hesitate to contact me directly and we will try our best to make sure your stay is memorable. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
But far from town but not to far good
Was good if you like to be near sea perfect..sunbeds guests was putting towels on them at 7.30 am not good some people could not get sunbeds not good....the rest was fine rooms clean bed comfy great staff....not a lot to see in this area ..good shuttle into hua hin free service ,good breakfast
2019년 3월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 3월 22일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. If we have opportunities to service you next time please do not hesitate to contact me directly and we will try our best to make sure your stay is memorable.My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Anette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 12박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 3월 8일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 2월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 3월 4일
Dear Value Guest, Thank you for staying at The Imperial Hua Hin Beach Resort recently. We do appreciate you taking time to answer our questionnaire. Your evaluation and comment are helpful for us to recognize the area of services we need to improve to better serve our guests. We look forward to welcoming you to The Imperial Hua Hin Beach Resort again in the near future. Yours faithfully, Surat Kaewdee General Manager

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
God ferie
Meget godt hotel og rigtig venligt personale som var meget hjælpsomme. Altid smilende og venlige. Vi var meget tilfredse med vores ophold.
2019년 2월에 8박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 2월 22일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

Graeme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel
Great hotel right on beach although beach can only be accessed at low tide. Little way from centre. Courtesy bus runs 4 or 5 times a day but always a taxi on hand for 200 Baht. Great breakfast, deeper pool than normal.
2019년 1월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 2월 8일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

シミシミ 님, 東京

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
ホワヒンを十分満喫できる静かなホテル
2019년 2월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 2월 8일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Lauri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 2월 2일
Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Nice but not again thank you
After checking into my room early evening, the noisy aircon "was repaired" only to start dripping thru the downlight nearby shortly after, hence I was given a new room without fuss, to avoid further disturbance at no extra charge. I was only there for 3 nights so it was hard to assess in any detail but breakfasts were "good" generally speaking - can't say the same of one very unhelpful staff member who blankly refused to assist me in obtaining transport back to Bangkok. Luckily a dear friend assisted me in my plight. The spa was a welcome bonus but I got the impression from hearsay that "overcharging" was in play.
2019년 1월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 1월 30일
Dear Value Guest, Thank you for taking the time to communicate to us for our service and facilities did not meet your expectations. If we have opportunities to service you next time please do not hesitate to contact me directly and we will try our best to make sure your stay is memorable. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do and will hope to serve you again in the future. Best Regards, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed everything apart from lots of mosquitos in the room when I arrived , also recepción had lots of mosquitos
2019년 1월에 4박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 1월 27일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

Arild

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 1월 19일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
โรงแรมใกล้ชายหาด ห้องดีลักซ์ เห็นวิวทะเลเล็กน้อย ที่นอนนอนสบาย
2019년 1월에 1박 숙박함
답변 제공: สุรัตน์ แก้วดี 님, 2019년 1월 19일
เรียน แขกผู้มีอุปการะคุณ, ทางโรงแรมขอขอบพระคุณ ในความไว้วางใจใช้บริการของทางโรงแรม ดิ อิมพีเรียล หัวหิน บีช รีสอร์ท ในครั้งนี้ และขอขอบพระคุณในคำแนะนำในด้านการบริการของเรา และหวังเป็นอย่างยิ่งว่า ทางเราจะมีโอกาสได้ดูแลท่านในโอกาสต่อไป. ด้วยความเคารพอย่างสูง สุรัตน์ แก้วดี ผู้จัดการโรงแรม

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Just ok the hotel needs to improve and up date with the doors very noisy breakfast not so impressed
2018년 12월에 6박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 1월 7일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New Years Eve Treat
A very pleasant three night stay over new years eve weekend. Room was spacious ,clean and staff very friendly. A welcoming pool and situated right on the sea front. it was a shame the beach area directly by the hotel was not accessible due to the tide always being in. Breakfast gave many options for western style meals and thai style dishes.
2018년 12월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2019년 1월 5일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice location very close to beach but property needs maintenance.
2018년 12월에 3박 숙박함
답변 제공: Surat Kaewdww 님, 2019년 1월 5일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall is good, except for having only one bathroom for a double bed room suite. Should have been two bathrooms.
2018년 12월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 31일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Location is super, just few steps away from the sea shore, great place for sunrise. Room is big enough and clean. Staff friendly
2018년 12월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 30일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

Macera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 7박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 16일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 9일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel staff excellent food excellent facilities excellent
2018년 11월에 7박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 1일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Matthana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 1일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Mercy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and excellent ocean views. The staff is polite and very helpful. The restaurant has a good variety of dishes to choose from. Breakfast is outstanding!!!
2018년 11월에 4박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 1일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 1일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2018년 11월에 2박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 1일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

실제 이용하신 고객

2018년 11월에 3박 숙박함
답변 제공: Surat Kaewdee 님, 2018년 12월 1일
Dear Value Guest, Greeting from Imperial Hua Hin Beach Resort, Thank you for taking the time to communicate to comment us for our service and facilities. We are delighted to know that you enjoyed your stay. My Team and I sincerely hope we will have the opportunity to welcome you back! Best regards, Surat Kaewdee General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is abit old. Food is good. Room is ok. Free bus to nearby night market
2018년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2018년 11월 7일
Dear Anonymous, Thank you for choosing The Imperial Hua Hin Beach Resort! We are delighted to know you enjoyed the food and made use of our complimentary shuttle service to town center. It will be our pleasure to welcome you back in the near future! Warm regards, Yulia Tribble Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Liked the hotel close access to beach when tide is low. Hotel pool is wonderful. And grounds beautiful. Enjoyed our stay and will go again in the future.
2018년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2018년 11월 7일
Dear Guest, Warm greetings from The Imperial Hua Hin Beach Resort! Thank you for the 5 star rating! We are happy to know you had a great time and enjoyed the pool and the beach. We appreciate your comments regarding our landscaping. It will be our pleasure to be at your service again in the near future. Warm regards, Yulia Tribble Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

"Meh"
Not bad and not great. Stayed 2 days with a friend. The hotel is clean , but tired. I reserved the room with sea views. Waste of extra money, would have been easier to see the lunar lander on the moon from the balcony. It appeared the real sea view would have been from the corner rooms. Bed was fine and shower warm. Breakfast a typical hotel buffet . Good selection and hot. Night market across the street was handy for a cheap dinner of Thai street food. There is an indoor parking facility which was easy to get in and out. Adequate security. I guess I'm just kinda "meh" on the hotel.
2018년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2018년 9월 5일
Dear Guest, Thank you very much for choosing The Imperial Hua Hin Beach Resort for your recent stay in Hua Hin! We are delighted to know you appreciated the cleanliness of the rooms and found breakfast to be sufficient. It is disappointed to learn your experience was just "meh". It is indeed an aging property and we spare no effort to keep it maintained. Our team is very much focused on providing a genuine service to our guests. I sincerely hope you do visit us again one day! Warm regards, Yulia Tribble Hotel Manager

8/10 - 좋아요

Carol

Hua Hin stay
It was abit far out from the main town but they had a free shuttle, not many choices of restaurants in that area. Hotel room was good, staff friendly. Menu at hotel was good, beach was good at low tide for walking along.
2018년 8월에 4박 숙박함
답변 제공: Hotel Manager 님, 2018년 9월 5일
Dear Carol, Warm greetings from Hua Hin! We appreciate you taking the time to share your experience. Happy to learn our staff provided warm and friendly service and you enjoyed the food and walks on the beach. It will be our pleasure to welcome you back one day! Best regards, Yulia Tribble Hotel Manager

2/10 - 너무 별로예요

pawin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
bad​ service​ irresponsible​ cheated​ nightmare
bad​ service.​ front desk staffs​ ​were.​so​unprofessional.​ our​ room​ wasn't​ ready​ when​ we've got​ there​ at​ about​ 2pm. staff​ ​called​ at​ about​ ​4:30pm to​ ​inform​ that​ the​ room​ was​ ready.​ we​ asked​ the​staff​ about​ late​ checkout, since​ we​ were​ unable to​ get​ into​ ​the​ room​ 'till​ about​ 4:30pm., and​ they​ refused.​ with​ no​ other​ word​ from​ them​ but​ "no". I​ felt like​ being​ cheated not​ getting​ what​ I​ paid​ for.​ their​ service​ is​ more​ of​ a​ 2​ starts​ instead​ of​ 4.​ Don't​ know​ how​they'​ve​ got​ 4​ starts​ from.​ try​ other​ ​hotel​ if​ you​ don't​ wanna​ be​ disappointed.​ a​ big​ NO​ if​ you​ are​ planning​ to​ customers​ out​ to​ relax.​
2018년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2018년 8월 6일
Dear Khun Pawin, Greetings from The Imperial Hua Hin Beach Resort! Thank you once again for sharing your feedback. I have reached out to you earlier to extend our sincere apologies for the inconvenienced caused to your party. We do regret that not all three rooms were ready upon check-in and staff did not extend late check-out due to limited rooms availability the next day. We understand this was disappointing and we have done additional trainings for our Front Office Team on how to better handle such situations and what other benefits to extend that will keep guests engaged and make up for the inconvenience caused. I hope we will have the opportunity to regain your trust in our service and welcome you back one day. Please do not hesitate to contact me directly and I will be most happy to assist you with reservation and ensure you and your guests have a flawless stay and memorable experience. Best regards, Yulia Tribble Hotel Manager

10/10 - 훌륭해요

tsz mei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good for value!
Our room has a nice sea view, size was decent, interior was a bit old but its nice and clean. Staffs were friendly and helpful. The restaurant also has a beautiful sea view, recommend to have breakfast or a drink there. It is right next to seenspace which is a very cool beach club with shops and cafes that you can spend a whole day to relax. It was better than what I expected and I think overall its very good value given its only half of the price of nearby hotels.
2018년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2018년 6월 30일
Dear Mei, Greetings from The Imperial Hua Hin Beach Resort! How wonderful to hear that we exceeded your expectations and staff were friendly and helpful. We appreciate you recommending our breakfast, Chef and his team are happy to learn you enjoyed it. It will be our pleasure to welcome you back one day! Sincerely, Yulia Tribble

8/10 - 좋아요

Jesada

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
อ่างล้างหน้าตัน
2018년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2018년 6월 4일
เรียน แขกผู้มีอุปการะคุณ, ทางโรงแรมขอขอบพระคุณ ในความไว้วางใจใช้บริการของทางโรงแรม ดิ อิมพีเรียล หัวหิน บีช รีสอร์ท ในครั้งนี้ และขอขอบพระคุณในคำแนะนำในด้านการบริการของเรา และหวังเป็นอย่างยิ่งว่า ทางเราจะมีโอกาสได้ดูแลท่านในโอกาสต่อไป. ด้วยความเคารพอย่างสูง ยูเรีย ทริปเบิ้ล ผู้จัดการโรงแรม

8/10 - 좋아요

โอ

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
โดยรวมดีคับ ห้องกว้าง อาหารเช้าเยอะดี เพียงพอรสชาติอร่อย..,
답변 제공: Hotel Manager 님, 2018년 5월 9일
เรียน แขกผู้มีอุปการะคุณ, ทางโรงแรมขอขอบพระคุณ ในความไว้วางใจใช้บริการของทางโรงแรม ดิ อิมพีเรียล หัวหิน บีช รีสอร์ท ในครั้งนี้ และขอขอบพระคุณในคำแนะนำในด้านการบริการของเรา และหวังเป็นอย่างยิ่งว่า ทางเราจะมีโอกาสได้ดูแลท่านในโอกาสต่อไป. ด้วยความเคารพอย่างสูง ยูเรีย ทริปเบิ้ล ผู้จัดการโรงแรม

10/10 - 훌륭해요

pattaravadee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Hotel Manager 님, 2018년 4월 26일
Dear Khun Pattaravadee, Thank you very much for choosing The Imperial Hua Hin Beach Resort! We truly happy to know you had a great experience and look forward to welcoming you back soon! Best regards, Yulia Tribble