BBQ/피크닉 공간

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
1545 Wayne Ave, Indiana, PA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 388개 이용 후기 중 111개" "
평점 8 - 좋아요. 388개 이용 후기 중 127개" "
평점 6 - 괜찮아요. 388개 이용 후기 중 83개" "
평점 4 - 별로예요. 388개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 388개 이용 후기 중 29개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Daniel 님, Chalfont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk clerk at check in was exceptional
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Dear Daniel, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our exceptional check-in service. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Quality Inn & Suites with the finest of our facilities and services!Warm regards,Guest Experience Team

4/10 - 별로예요

Tonya 님, Battle Creek

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We asked for maintenance to come and fix the water issue in the bathroom and basically was told we were not having standing water. The bathroom sink had standing water. There was a moldy ice bucket when we first got to the room and had to get a new one. The window leaked onto the floor. There were cigarette ashes in the nightstand, the ceiling was all molding and wet looking. Just overall poor condition and when I said this to the front desk person she said ok and then took a phone call mid conversation and then brushed me off and asked if I wanted the bill emailed it printed.
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 5일
Dear Tonya, we sincerely apologize for the inconveniences you encountered during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of meeting your expectations. Rest assured, we take your concerns seriously, and we will handle the issues you highlighted with our team to ensure improvements are made. We appreciate your patience and understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with a better experience.Warm regards,Guest Experience Team

6/10 - 괜찮아요

Marques

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Dear Marques, we appreciate your honest feedback and rating. Please know that we take all guest feedback seriously and will strive to make necessary improvements. We hope to have you back with us for an improved experience. Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Oleg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very rood staff
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 24일
Dear Oleg, we sincerely apologize for the negative experience you had during your stay, especially regarding the staff's behavior and the overall cleanliness and condition of the property. Providing excellent customer service and a welcoming environment are our top priorities, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will handle the issues you've raised with our team. We will make every effort to improve our service and ensure that future guests do not encounter similar problems. If you would be willing to provide more details about your experience, it would greatly assist us in investigating and taking corrective actions. Please feel free to share any specific incidents or concerns you may have encountered during your stay. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future. If you have any further comments or if there's anything else you'd like to share, please don't hesitate to reach out.Warm regards,Guest Experience Team

8/10 - 좋아요

leslie 님, West Chesterfield

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was close and convenient for what I was looking for. It was clean and staff was friendly.
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 23일
Dear Leslie, thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that our hotel's proximity and convenience met your expectations. It's always our goal to provide a clean and friendly environment for our guests. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience. Safe travels!Warm regards,Guest Experience Team

8/10 - 좋아요

Clark

별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Food was good for breakfast only problen i had was the place could be cleaner
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Dear Robert, thank you for taking the time to share your feedback. We appreciate your positive comments about the breakfast. However, we sincerely apologize for any cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret falling short of your expectations. Rest assured, your concerns will be handled with our housekeeping team to ensure improvements are made. We take your feedback seriously and will work diligently to enhance the overall cleanliness of our facilities. We value your patronage, and if your travels bring you back to the area, we would welcome the opportunity to provide you with a more enjoyable and satisfying stay.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall the stay was good. Breakfast could be a little longer than 6-9 though.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Brian, we're glad to hear that you had a good overall stay! Your feedback about the breakfast timing is valuable, and we appreciate you bringing it to our attention. We'll certainly consider this as we aim to enhance our guest experience. If there's anything else you'd like to share or if there are specific aspects of your stay that you particularly enjoyed or think could be improved, please feel free to let us know. We're here to ensure our guests have a comfortable and enjoyable experience. Thank you for choosing our hotel, and we hope to welcome you back in the future! Safe travels!Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Keila

2023년 11월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 22일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, Affordable Option
It was a simple overnight stay but the room was clean and comfortable and the staff was kind and helpful.
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Daniel, we're glad to hear that your overnight stay was comfortable and pleasant! Providing clean, comfortable rooms and helpful service is what we aim for, and we're delighted that you found our staff to be kind and accommodating. Thank you for choosing to stay with us. Should you need accommodations in the future or have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Jackie

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Dear Jackie, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Guest Experience Team

6/10 - 괜찮아요

실제 이용하신 고객

NO ELEVATORS....2nd floor room, so must carry all luggage up two flights of steps! Very small screen/NON HDTV! Very dated/old hotel! Tub/shower not clean.. had soap scum/ rings from last traveler(s). Very limited breakfast options. Had a suite..so we did have ample space and two bathrooms, which was nice. Overall, would not recommend!!!
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 6일
Dear guest, thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience fell short of your expectations. We appreciate your input, as it helps us identify areas in need of improvement. We apologize for any inconvenience you experienced due to the lack of elevators, and we'll do our best to make that information clearer for future guests. In regards to the cleanliness and condition of the room, we take your comments seriously and will ensure that the necessary steps are taken to handle the issues you've mentioned. This is not the level of service we strive to provide. Your feedback about the limited breakfast options will be shared with our team for future consideration and improvement. We do appreciate the positive note about having ample space and two bathrooms in the suite. We will continue to work on providing a better overall experience for our guests. Thank you for your feedback, and we hope you'll consider giving us another chance in the future.Warm regards,Guest Experience Team

8/10 - 좋아요

Stephanie 님, Pittsburgh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very clean and the women who checked us in was very pleasant.
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 2일
Dear Stephanie, thank you for choosing to stay at our hotel, we're delighted to hear that your room was very clean and that our check-in staff provided a pleasant experience. Clean and welcoming accommodations are a top priority for us, and it's great to know that we met your expectations. If you ever plan to visit our area again, please don't hesitate to reach out. We'd love to welcome you back for another enjoyable stay.Warm regards,Guest Experience Team

6/10 - 괜찮아요

Arbutus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Beds were too hard
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 18일
Dear Arbutus, we appreciate your feedback about the beds. We understand that mattress firmness can be a personal preference, and we apologize if they were too hard for your comfort. Please know that guest comfort is important to us, and we will take your comments into consideration as we strive to provide the best possible experience for our guests. If you decide to stay with us again in the future, please let us know your preferences, and we will do our best to accommodate your needs. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Guest Experience Team

6/10 - 괜찮아요

Jim

가족 여행
Floor was filthy in the room. Drawers in the furniture were full of old fast food.
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 17일
Dear Jim, we're truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the level of service we aim to provide, and we understand how disappointing this must have been for you. Please accept our sincerest apologies for the condition of your room. We take your feedback seriously, and we assure you that we will handle these concerns promptly to ensure a more comfortable and pleasant experience for our future guests. Cleanliness is of utmost importance to us, and we will work diligently to prevent such issues from happening in the future. Your feedback is invaluable to us, and we hope you might consider giving us another opportunity in the future to provide you with a more satisfactory experience. Thank you for staying with us, and we appreciate your feedback.Warm regards,Guest Experience Team

4/10 - 별로예요

Paula

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The room was fine and clean. It smelled a bit of urine. Not sure if it is a pet friendly hotel and could have been from that. Main issue was that our toilet was not functioning properly. Wouldn’t flush. They tried to give us a different room but it wasn’t made up and since it was late we asked to keep our room for sleep and use the other room for the toilet which they said was fine. Tried to use the other bar and that toilet didn’t work either. Ended up having to use the bathroom but the vending machines down the hall. Felt like an old college dorm with communal bathrooms.
2023년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 28일
Dear Paula, we're sorry to hear about the issues you encountered during your stay. It's important to us that our guests have a comfortable and hassle-free experience, and we apologize for the inconvenience with the toilet. Your feedback is valuable, and we will handle the maintenance issues promptly to ensure they are resolved. We hope you'll consider staying with us again in the future, and we'll work hard to make your next stay a better one.Warm regards,Guest Experience Team

4/10 - 별로예요

Mark

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was old and outdated. There wasn’t an elevator. A/C hardly worked. Smelled bad. Had to switch rooms due to horrible smell, dirty and blood on the curtains!!
2023년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 13일
Dear Mark, we're truly sorry to hear about your negative experience during your stay at our hotel. Your feedback is important, and we apologize for the issues you encountered, including the outdated condition, lack of an elevator, A/C problems, and the unpleasant smell and cleanliness issues in the initial room. This is certainly not the level of service and comfort we strive to provide to our guests. Please know that we take your comments seriously, and we will investigate these matters thoroughly to ensure they do not happen in the future. We understand your frustration and hope you might consider giving us another chance in the future to provide you with a much more satisfactory stay. If you do decide to stay with us again, please don't hesitate to reach out if you have any specific requests or concerns. Your comfort and satisfaction are important to us.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s very quiet and peaceful here.
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 11일
Dear Lisa, we're delighted to hear that you found our location quiet and peaceful. Providing a tranquil environment for our guests is important to us, and we're pleased to know that you had a peaceful experience during your stay. If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know. Your feedback helps us improve our services.Warm regards,Guest Experience Team

10/10 - 훌륭해요

christina

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 3일
Dear Christina, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Guest Experience Team

4/10 - 별로예요

Gregory

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, dark hallways, no cleaning or linen service, poor breakfast. Would not stay there again for $85.00/night. on par with Daysinn.
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 11일
Dear Gregory, we're truly sorry to hear about the multiple issues you encountered during your stay. Your feedback is essential to us, and we take your comments seriously. We apologize for the cleanliness, service, and amenities falling below your expectations. Providing a comfortable and pleasant experience for our guests is our top priority, and we'll be handling these concerns to ensure improvements are made. Your feedback about the dark hallways, lack of cleaning or linen service, and the quality of breakfast are also noted, and we'll assess these areas to make necessary changes. We appreciate your honesty, and we hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. Your input helps us serve you better, and we value your business.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Laura K.

좋아요: 청결 상태, 직원 및 서비스
Wish they offered a full breakfast. Mattress/bed was very squeaky.
2023년 8월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 5일
Dear Laura,Thank you for your feedback. We appreciate your suggestion for a full breakfast option, and we'll certainly consider expanding our breakfast offerings. We're also sorry to hear about the squeaky mattress/bed. We'll investigate and take necessary measures to ensure a more peaceful night's sleep for our guests. Your comfort is important to us, and we hope to provide an improved experience during your next visit. Warm regards,Guest Experience Team

8/10 - 좋아요

Jacki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees were excellent here! The pool needs a facelift, the rooms were clean, smelled clean, breakfast choices were nice.
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 5일
Hi Jacki,We greatly appreciate your kind words about our exceptional employees and the cleanliness of our rooms. It's wonderful to hear that you enjoyed the breakfast choices as well. Your feedback regarding the pool is duly noted, and we'll certainly consider improvements. We're committed to providing you with the best experience possible, and your input helps us make that happen. We look forward to welcoming you back for an even better stay in the future! Warm regards,Guest Experience Team

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We needed a hotel close to IUP. It was an older hotel, but clean and affordable. The front desk staff was super friendly. It was a very easy and quick check in. We really enjoyed live music at the Levity Brewery half a mile up the road.
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 29일
Dear Melissa, thank you for sharing your experience with us! We're glad to hear that our hotel's location met your needs for proximity to IUP. It's great that you found the hotel to be clean and affordable, which are important factors in ensuring a comfortable stay. We're thrilled to know that the front desk staff's friendliness and ease of check-in contributed positively to your experience. We're also glad you enjoyed the live music at Levity Brewery, just a short distance away. If you're ever back in the area, we'd be happy to welcome you again and provide you with another comfortable and enjoyable stay. Your comfort and satisfaction are important to us, and we're here to make sure you have a wonderful time. Safe travels until then, and we hope to see you in the future!Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Bradley

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
The first room we were given was had a hole in the window the size of a cannon ball and it was locted between to rooms of college kids having a party. We got relocated to another room were the AC unit was not working right and at 3:00 a.m. it began to rain and the ceiling leaked right on the bed. The power also went off due to the storm. We spent the remainder of the night in the room with the leaking ceiling.
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 29일
Dear Bradley, we apologize for the series of unfortunate events you experienced during your stay. It's clear that your experience fell far short of our usual standards, and we're truly sorry for the inconveniences and discomfort you faced. The issues you mentioned, including the hole in the window, the malfunctioning AC unit, the leaking ceiling, and the power outage, are all unacceptable situations that should not have occurred. We deeply regret that we were not able to provide you with a comfortable and stress-free stay. We take your feedback seriously and will use it to identify areas where improvements are needed to prevent such incidents from happening in the future. Our guests' comfort and satisfaction are our top priorities, and we're disappointed to have let you down. If you would be open to it, we would appreciate the opportunity to make it right. Please reach out to us so we can address your concerns and find a way to compensate for your less-than-satisfactory experience. Once again, we apologize for the inconveniences and thank you for bringing these issues to our attention. Your feedback helps us to continuously improve our services.Warm regards,Guest Experience Team

6/10 - 괜찮아요

WILLIAM 님, MAGGIE VALLEY

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel just needs a real thorough cleaning. Clean the main entrance doors. Finger marks everywhere.
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 23일
Dear William, We appreciate your feedback about the cleanliness of the hotel, including the main entrance doors. Your input is valuable to us as we strive to maintain a pleasant and comfortable environment for all our guests. We will take your comments into consideration for future improvements. Thank you for bringing this to our attention. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team

6/10 - 괜찮아요

Kim

가족 여행
좋아요: 청결 상태
It was really in the middle of nowhere, older property but ok stay.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Brenda

가족 여행
별로예요: 숙박 시설 상태 및 시설
Most of facility has not been updated since the 1970's. Interior of facility smells like cigarette smoke. Whole place needs a refresh. Had to ask for trash to be emptied, towels replaced. Trash in hallway took three days to get emptied as it was overflowing. Rooms were clean, with laminate flooring, which is much better than carpet and is a plus.
2023년 7월에 6박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 4일
Dear Brenda, thank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you experienced during your stay. We understand your concerns about the outdated facilities and the lingering smell of cigarette smoke. We are continuously working on improving our property and your comments will help us identify areas that need attention. We're glad to hear that you found your room clean and appreciated the laminate flooring. Your comments about the housekeeping service have been noted, and we will address these issues with our team to ensure a better experience for our guests. We value your feedback and hope to have the opportunity to welcome you back in the future with improvements in place.Warm regards,Guest Experience Team

4/10 - 별로예요

Dave

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 20일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Connie

2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 11일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 - 좋아요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exactly as Advertised
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 6일
Dear Shawn, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible stay
Extreamy dirty, outdated, ac didnt work, tv didnt work
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 27일
Dear Michael, we apologize for the negative experience you had during your stay. It is disheartening to hear that the cleanliness, condition of the property, and functionality of amenities did not meet your expectations. We take these concerns seriously and will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in your case. We appreciate your feedback and will use it to enhance the quality of our services.Warm regards,Guest Experience Team

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 6일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Judy

2023년 6월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 20일
Dear Judy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 13일
Dear Anne, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team

4/10 - 별로예요

Jenna

Sharp floors
The hotel was pretty noisy. In the hall you could hear other rooms pretty loudly. We could also hear people in the hallway and other rooms from in our room. Bathtub would not drain and filled up while i took a shower. The towel rack was apparently broke or poorly rigged so when i grabbed a towel the metal piece fell on my foot. I put it back how it was and it seems it was probably broke for a long time and not fixed. Tissue box was completely empty and we had 1 roll of toilet paper which was already opened and not a lot left. Cleanliness coulr have been much better for as empty as the hotel was. The fridge was sticky everywhere inside like something had spilled. The sheets were linty/nappy. I assume clean but just very used and old. The bed made noise all night when i hardly moved. The air loudly kicks on and off constantly through the night. I think i slept for only 2 hours from all the noise. I was overlooking all of this until i woke up to use the restroom and cut my foot off the lifted up tile! The lifted up piece is so sharp. Its right in the middle of the floor so i can't see how it has been ignored or missed when cleaning. Its been 2 weeks almost and theres still a cut on my foot. I was not planning on writing a review but after further consideration the blatant ignorance to safety concerns like broken towel rack and sharp tile in the middle of the floor its only a matter of time until someone else gets hurt here.
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 13일
Dear Jenna, thank you so much for your valuable feedback. We feel sad to hear about your experience with us was not up to the mark and we sincerely apologize for falling short of your expectations and failing to provide you with a better experience. We always strive to serve our guests to the best of our abilities. However, we seemed to have failed in that particular endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 1일
Dear Karen, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Guest Experience Team

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 청결 상태
Bathtub sank toward the center.
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 23일
Dear Robert, thank you so much for your valuable feedback. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue. We will look into this matter and take appropriate steps to ensure this doesn't reoccur. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team

8/10 - 좋아요

Terri

2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 23일
Dear Terri, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Warm regards,Guest Experience Team

6/10 - 괜찮아요

Norman

단체 여행
Not the best choice.
Reality did not match the advertising. Breakfast was advertised as breakfast buffet but other than waffles most was cold choices. There was no eggs, bacon or sausage, biscuits and gravy. I chose this so as to not have to leave for breakfast so obviously I was disappointed. I could have paid less elsewhere and purchased warm breakfast with the difference in cost.
2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 25일
Dear Norman, thank you so much for your valuable feedback. While we are happy with your decision to stay with us, we feel disappointed for failing to blow it out of the park for you. We sincerely apologize for failing to provide you with breakfast as per your expectations. We always strive to provide our guests with a quality breakfast. However, we seem to have failed in this endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Warm regards,Guest Experience Team

8/10 - 좋아요

Adria

답변 제공: Customer Care Team 님, 2023년 5월 10일
Dear Adria, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Guest Experience Team

4/10 - 별로예요

Laura 님, Queen Creek

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was extremely uncomfortable and the AC/Heat unit kicked in very loudly startling me out of sleep each time I dozed off.
2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 13일
Dear Laura, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for the uncomfortable bed and the AC. We always strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We wish that you had notified our on-site staff about them as they would have gladly taken care of the issues and switched your room to ensure a pleasant stay for you. We hope to remain your place of choice when you are in the vicinity the next time. Warm regards,Guest Experience Team

8/10 - 좋아요

Herbert

2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 3일
Hi Herbert,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long. Warm regards,Guest Experience Team

8/10 - 좋아요

Sandra

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was in close proximoty to IUP and was a good price. The breakfast was definitely lacking and the coffee was horrible. The room was clen but just average overall.
2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 4일
Dear Sandra, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for the issues encountered by you during your stay with us and we promise to take adequate steps to deal with them accordingly. We look forward to hosting you soon!Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Brian

2023년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 21일
Dear Brian, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team

8/10 - 좋아요

Josh

좋아요: 직원 및 서비스
2023년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 30일
Dear Josh, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Jennifer

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled of smoke. I stayed for 1 hour and left to find another hotel.
답변 제공: Customer Care Team 님, 2023년 3월 27일
Dear Jennifer, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for the issues encountered by you during your stay with us and we promise to take adequate steps to deal with them accordingly. We look forward to hosting you soon!Warm regards,Guest Experience Team

10/10 - 훌륭해요

ROBERT

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keystone Wrestler
Check-in staff was very friendly. General Manage was extremely accommodating. Changed my room when at the last minute I had an extra family member show up. Both rooms were fine, but the first was a bit small for 4 people. He changed us to a larger room with 2 queens, at only a little more of a charge. He also gave me a credit on the first room. Very helpful during a busy time for his hotel. It was much appreciated. Would stay here again next time we are in Indiana, PA.
2023년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 20일
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Craig

좋아요: 직원 및 서비스
2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 20일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

10/10 - 훌륭해요

jeanie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very worn and outdated. Breakfast was waffles cereal and cold foods. Air conditioner very loud when it came on. Room didnt smell refreshing.
2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 6일
Dear guest, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.