โI checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The...
โIt was a unique place to stay and Haley at the front desk was amazing. So friendly and upbeat and went out of her way to help me with my luggage to room and made me feel very special and she cared . โ
โEvery member of staff I encountered during my stay was beyond exceptional. From checking in, which went so smoothly and quickly (yet personably), to using the shuttle services, breakfast staff, all were top notch. My room was incredibly clean, very comfortable, and the shower was big and spacious (no one wants a tiny shower where you knock over your shampoo bottles everywhere). The pool was empty Saturday morning, and it was so relaxing. The outdoor courtyard has perfect amounts of shady spots...
โGreat stay! Clean room, comfy beds. Very friendly and helpful staff. Couldnโt use pool, dirty and very cold, which was disappointing. Definitely would stay here again. โ
โThe breakfast was very good with pancakes, bacon, yogurt parfaits, and the usual other items. Coffee was very good. The shuttle from the airport is prompt and hotel is very close to the airport. Also close to downtown. Beds are comfortable and entire facility and rooms were clean and decorated well. I would certainly recommend this hotel.โ
"I checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The engineer then spent another 30 minutes tryingโand failingโto fix it. Thatโs a full hour of our travel time wasted because of the hotelโs lack of maintenance.
Despite all this, the front desk still didnโt offer a single word of apology. Instead, they claimed the new room was an โupgrade,โ even though it was on the second floor with a terrible view. Frankly, that felt like a weak excuse rather than any form of customer service.
This experience was unacceptable. I will absolutely not be returning to this hotel, and I strongly advise others to look elsewhere. Poor service, poor communication, and no accountability"
