하이킹

컨트리 인 & 스위트 바이 래디슨, 이타카, 뉴욕 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 429개" "
평점 8 - 좋아요. 1009개 이용 후기 중 325개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 122개" "
평점 4 - 별로예요. 1009개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 54개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Anita

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Are
2024년 3월에 2박 숙박함

8/10 - 좋아요

Wen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is located in a very quiet but convenient location, driving to Ithaca down town has gorgeous lake view on the road. Stuffs are very nice, and room is very pretty spacious, like a one bedroom unit, with refrigerate, and microwave. The only cons it has is the facility maintenance is not up to date, like curtain is broken, sink drainage is slow, etc. Hope they can improve soon.
2024년 3월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 24일
Thank you for taking the time to give us your experience on your recent stay. We always strive to do our best and make sure our guests are pleased . Thank you for bringing the maintenance issue to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue. We look forward to having you as a guest at Country Inn & Suites again.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The internet is very frustrating to access; may make me not want to come back due to needing use internet with business. Also had to use sound machine to sleep because 2nd floor pretty loud till late at night
2024년 3월에 3박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Hello and thank you for your review. We are sorry to learn about the challenges you faced with the internet and noise level on the 2nd floor. Your feedback is valuable to us and we will work diligently to rectify these issues for a better guest experience.

4/10 - 별로예요

Patricia

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The thermostat was not working. It was freezing in are room. We checked that it was on hear- yet cold air was coming out . When I told a staff member about how cold are room was - he just shrugged his shoulders
2024년 3월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Hello, we deeply regret the inconvenience caused by the malfunctioning thermostat in your room. It is disappointing to hear that our staff member did not provide the level of service we expect from our team. We have already taken action to rectify the thermostat issue and will address the staff member's response through additional training.

10/10 - 훌륭해요

Kathleen

2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Hello! Thank you for your feedback. We look forward to seeing you back soon.

6/10 - 괜찮아요

Joan E. 님, Gaines

아이를 동반한 가족 여행
I booked this hotel for the pool, as my 4 grand kids had skied all day at Greek Peak and wanted to relax before our trip home. NO POOL and it had not been available for 6 months. I did not check in and took the crying kids home. Parking lot had pot holes all over and lobby was dingy.
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Hello, thank you for bringing your concerns to our attention. We are sorry to hear about the inconvenience caused by the pool not working and the condition of the lobby furniture and parking lot. Your feedback is valuable to us and we are working diligently to make the necessary improvements. We hope you will consider staying with us again so we can demonstrate the high standard of service we strive to provide.

8/10 - 좋아요

ilker

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast ends at 9:00 am
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Hello! Thank you for your feedback. Our Complimentary Breakfast hours are Monday- Friday 6:00am-9:30am and Saturday and Sunday 7:00am-10:30am

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are big and comfortable with a living area separate from the sleeping area. Nice breakfast in the morning. Check-in was very slow - I’m not sure what the issue was, but we waited quite some time for the person ahead of us and then again while we were checking in. Would certainly stay there again.
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Dear valued guest, thank you for taking the time to leave us your feedback. We apologize for the slow check-in process and will address this issue with our team. We are glad to hear that you enjoyed the breakfast and found the rooms to be nice. We hope to welcome you back in the future for a more seamless experience.

4/10 - 별로예요

L

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Thank you for your feedback, we look forward to seeing you again soon.

8/10 - 좋아요

Kara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious and we enjoyed the jetted tub. Unfortunately the pool and spa were out of order during our stay,
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
We are pleased to know that you enjoyed your stay in your Jacuzzi Suite and that your room was spacious. We apologize for the inconvenience of not having the pool and spa up and working. We have addressed this issue to maintenance. We look forward to seeing you again soon.

4/10 - 별로예요

valerie

가족 여행
별로예요: 숙박 시설 상태 및 시설
Pool closed, not working. Breakfast poor quality. One staff member very rude, other one nice. Place was once nice, doesn't seem like they've kept up with maintenance. Carpets worn. Tile falling off wall. No place to hang out other than your room. Bed uncomfortable. It's a place to sleep, not a place to vacation at.
2024년 2월에 4박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Dear valued guest, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience at our hotel. Rest assured, we take your comments seriously and will address the issues you have mentioned to improve our services.

10/10 - 훌륭해요

Prakash

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay and good breakfast
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Thank you for feedback on your recent stay. We are pleased to know that you enjoyed your complimentary breakfast. We look forward to having you again soon.

10/10 - 훌륭해요

philip

2024년 2월에 1박 숙박함
답변 제공: Tee 님, 2024년 3월 24일
We appreciate your feedback on your recent stay with us at Country Inn & Suites. We look forward to seeing you again soon.

10/10 - 훌륭해요

kermit

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Thank you for feedback on your recent stay. We look forward to having you again soon.

2/10 - 너무 별로예요

Danielle

연인과의 여행
별로예요: 직원 및 서비스
The front supervisor was very rude and uncalled for
2024년 2월에 1박 숙박함
답변 제공: Tee 님, 2024년 3월 26일
Dear valued guest, we sincerely apologize for the experience you had with our employee. We strive to provide exceptional service and will address this issue immediately.

10/10 - 훌륭해요

Ha Young

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room was very clean and quiet!
2024년 1월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Thank you for feedback on your recent stay. We look forward to having you again soon.

6/10 - 괜찮아요

Andrew 님, Wilkes-Barre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was quiet and comfortable, but with a couple issues. There was no hot water either day after about 8:30 AM. One of us took a shower at 7 AM and it was fine, but no hot water later. A hotel that is half or so full should not run out. Also, breakfast is pretty gross. I realize that they don't cook anything in house, but the eggs and sausage were absolutely disgusting and the bread items were all stale. The staff at the hotel are very nice, but it is obvious that the owners are asleep at the wheel as the property needs a lot of sprucing up.
2024년 2월에 2박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Good afternoon and thank you for providing us with your review. We are disappointed to hear about the challenges you faced during your stay at our hotel. Your feedback regarding the hot water supply and breakfast offerings has been duly noted and will be addressed with the relevant teams. We appreciate your kind words about our staff and will strive to enhance the overall guest experience. We hope to have the chance to welcome you back for a more enjoyable stay.

10/10 - 훌륭해요

Kendall

2024년 2월에 2박 숙박함
답변 제공: Tee 님, 2024년 3월 24일
We appreciate your positive feedback, we look forward to seeing you again soon.

8/10 - 좋아요

Viviane

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Thank you for feedback on your recent stay. We look forward to having you again soon.

6/10 - 괜찮아요

Howard

출장 여행
좋아요: 편의 시설/서비스
Clean room, good breakfast. Avoid rooms near stairs or elevator as they are very noisy.
2024년 1월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Dear valued guest, thank you for taking the time to share your feedback. We are delighted to hear that you found your room to be clean and enjoyed our breakfast offerings. We apologize for any inconvenience caused by noise near the stairs and elevators. Your comments will be taken into consideration for future improvements. We hope to welcome you back in the future.

8/10 - 좋아요

Catherine

가족 여행
별로예요: 숙박 시설 상태 및 시설
We had our grandson with us and were disappointed to discover the pool out of order. he was really looking forward to that
2024년 2월에 2박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Dear valued guest, thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the closure of the pool. Rest assured, we are working diligently to resolve this issue and provide alternative amenities for your enjoyment. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

leidy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and the staff were nice The only issue i had was that the pool was out of service.
2024년 1월에 2박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Dear valued guest, thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the closure of the pool. Rest assured, we are working diligently to resolve this issue and provide alternative amenities for your enjoyment. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desperate sitting area is awesome
2024년 2월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 25일
Thank you for feedback on your recent stay. We look forward to having you again soon.

2/10 - 너무 별로예요

Mary 님, Rochester

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Id paid for an upgraded suite and definitely wasnt made aware upon receiving the room's key cards that they didnt even have that type of sweet available, and they were just putting me wherever they felt like and expected.... I guess for me to not notice nor care?! I'd spent extra for that insult and still over 24hrs later no resolution. Beyond disappointed.
2024년 1월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Dear guest, we apologize for the confusion and inconvenience you faced regarding the room upgrade. We are currently investigating the matter and will work towards resolving it promptly. Your feedback is valuable to us and we appreciate your patience as we strive to improve your experience with us.

2/10 - 너무 별로예요

Lovely

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was closed which was very disappointing to my children. They packed all their swimming gear and all. The shower was cold/lukewarm at best. Many upgrades needed within the room(red sitting chair was disgusting) and facility.
2024년 1월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Dear valued guest, thank you for taking the time to share your feedback. We apologize for the inconvenience regarding the pool closure and the temperature of the shower. Your comments regarding the upgrades needed in the room and facility have been noted and will be addressed with our team. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.

10/10 - 훌륭해요

Gregory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just wish pool and hot tub was open
2024년 1월에 1박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Dear valued guest, thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the closure of the pool and hot tub. Rest assured, we are working diligently to resolve this issue and provide alternative amenities for your enjoyment. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

10/10 - 훌륭해요

michael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff at the hotel was very friendly and helpful. The beds were very comfortable!
2024년 1월에 2박 숙박함
답변 제공: Tisheba 님, 2024년 3월 26일
Hello and thank you for your kind review of our hotel. We are pleased to hear that you were satisfied with the friendliness and helpfulness of our staff, as well as the comfort of our beds. It was a pleasure to have you as our guest and we hope to have the opportunity to serve you again.

8/10 - 좋아요

Frederic 님, Cortlandt Manor

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Had a minor problem in our room: one of the beds would tip on its side when you sat or lay down on it .... But got a good night's sleep anyway.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Kim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I needed a 1 night stay close to Ithaca as I helped my son move in. This was a close hotel at an inexpensive price. The bed was a bit hard but the issue was noise. The walls must be made out of paper. The people is an adjacent room were talking so loud, I had trouble falling asleep. Also, they kept closing doors so loud, I was often woken up. I won't be back.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Mariela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

HILDEGARDE

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good value for the price! The staff was excellent, and the breakfast really good. There were a couple of minor problems with our room but nothing we couldn't live with. I'd stay there again.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Gregory

출장 여행
좋아요: 숙박 시설 상태 및 시설
Just a great experience
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Rajan 님, Plainsboro

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poorly staffed, dirty stained ceilings, stained bedding. Would not recommend or return here.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Savannah

연인과의 여행
별로예요: 편의 시설/서비스
DO NOT STAY HERE!!!! I booked a room for my 21st birthday. There was no party, no music, not even the tv on. I was having a conversation with my sister and there was only 4 of us and we had noise complaints because we were just having a conversation. They then called the state trooper and he came up to the room with one of the employees and we got kicked out!!! Just for sitting on the couch in my room having a conversation with my sister!! The trooper even tried entering the room while we were packing up our things! We weren’t even there for 2 hours!!!!!!
2024년 1월에 1박 숙박함

8/10 - 좋아요

Ethan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Crystal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kyoung

좋아요: 직원 및 서비스
답변 제공: Tisheba 님, 2024년 3월 25일
Thank you for feedback on your recent stay. We look forward to having you again soon.

8/10 - 좋아요

Gerald

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Jeff

2023년 12월에 3박 숙박함

8/10 - 좋아요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Chin Sin

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 1박 숙박함

8/10 - 좋아요

Joseph

2023년 12월에 2박 숙박함

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice hotel. Stayed in a King Suite and enjoyed the large bed far from the hall. Breakfast was well prepared. Unfortunately the pool was out of order. Near Ithaca College, it’s definitely not a city center hotel for walking to a restaurant or shops.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel for a quick stay.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

kristy

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was clean and comfortable, especially the bed. But the thing that guarantees that this is now my first choice place to stay in Ithaca is the service. Both the night & day staff were friendly & helpful. After a long day of travel, we arrived late. I grabbed a to-go dinner from Wegman’s and the woman at the front desk cheerfully got me utensils & napkins from the breakfast area - she was gracious & kind when I was clearly worn out & hungry. The morning staff was just as nice, so obviously customer service is important at this hotel, and I took notice. Thank you - I will stay here again when I travel to Ithaca!
2023년 12월에 1박 숙박함