Stood at the front desk for 25 minutes waiting on staff to return, called the listed phone number several times, no answer, staff finally arrived and was rude stating she was on her break, my husband had watched her sitting in a vehicle in front of the hotel smoking and visiting with a friend who was there in the lobby when she returned and again when we were in the lobby another gentlemen asked about towels for the pool, told they were out, he asked how long before some would be available as she is sitting visiting with her friend… it would be a long time, not any this evening for hotel guests.