Dear kevin, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Robert Fagan, GM

Dear Cheryl, While your stay ended on a disappointing note, it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this kind yet informative review. We hope to be your first choice for lodging in the area from now on. Best, Alan Garrabrant, GM

Dear caroline, We love hearing our guests say they will return to our Residence Inn. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your business and please come back again soon. Sincerely, Alan Garrabrant, GM

Dear Flor de Maria, Thank you for choosing us, but I’m sorry we did not provide a more positive experience. We appreciate the feedback and hope to host you on a return visit. Sincerely, Alan Garrabrant, GM

Dear Kehr, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go as planned. Thank you for praising the staff and their efforts overall. We hope to redeem ourselves to you on a future visit. Sincerely, Alan Garrabrant, GM

Dear Sandra, We are delighted to have had the opportunity to provide you with the cleanest accommodations in Secaucus. Your kind recognition of the hard work and dedication of our housekeeping team has truly touched us. We would be honored to welcome you back in the future and serve you again with the utmost care and attention to detail. Best, Alan Garrabrant, GM

Dear Carola V, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Alan Garrabrant, GM

Dear Amanda, We are thrilled you had a perfect stay from start to finish! Thank you for the five-star review, and please visit us again. Best, Alan Garrabrant, GM

Dear ??, We take great pride in being your new favorite hotel in Secaucus! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please see us again soon. Sincerely, Alan Garrabrant, GM

Dear Mohammad, Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Alan Garrabrant, GM

Dear Alexander, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Alan Garrabrant, GM

Dear Guillermo, We are delighted to know that the location of our Residence Inn was one of the best attributes of your stay and we are glad that it was a perfect fit for your needs. Thank you so much for choosing to stay with us and for sharing your experience with this review. It was a pleasure to have you as our guest and we look forward to welcoming you back again soon. Sincerely, Alan Garrabrant, GM

Dear Julien, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Sincerely, Alan Garrabrant, GM

Dear Evelyna, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Alan Garrabrant, GM

Dear Anonymous, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Alan Garrabrant, GM

Dear Eli S., Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Alan Garrabrant, GM

Dear Andrew,Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Your comments, which highlight our successes and one area for improvement, are welcomed as they foster change for the better. We look forward to seeing you upon your return to the area!Best,Alan GarrabrantGeneral Manager

Dear Eralda,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Alan GarrabrantGeneral Manager

Dear Tiffany,Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future.Sincerely,Alan GarrabrantGeneral Manager

Dear Yang, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Alan Garrabrant, GM

Dear Anonymous, Please accept my sincere apology that you were not treated in a friendly and welcoming manner. There is no number of associates, not even one, that is an acceptable number for the unfriendly treatment of our guests. Thank you for your review, and please know it will be addressed with the team. We hope to see you again on a return visit. Sincerely, Alan Garrabrant, GM

Dear Steve, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Alan Garrabrant, GM

Dear Matthew, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Alan Garrabrant, GM

Dear John, I was terribly sorry to hear of the issues you experienced while staying with us; please forgive us. I appreciate you sharing your experience, as it allows us to monitor and improve future stays. For this reason, I would like to welcome you back, so you can experience the high-quality accommodations and service you have come to expect from us. Sincerely, Alan Garrabrant General Manager

Dear Rinnie, We enjoyed hosting you and appreciate your kind words regarding the cleanliness of our hotel and the ease of your stay. I look forward to sharing your thoughts with our housekeeping team as they take pride in doing a great job for our guests. Please come back again soon. Best, Alan Garrabrant General Manager

Dear Charles, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Alan Garrabrant General Manager

Dear Francisco,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Alan GarrabrantGeneral Manager