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더 리젠시 아파트먼트 호텔 멘린 여행 후기

3.5 out of 5
더 리젠시 아파트먼트 호텔 멘린
29 Matroosberg Rd, Pretoria, Gauteng

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 78개 이용 후기 중 33개" "
평점 8 - 좋아요. 78개 이용 후기 중 25개" "
평점 6 - 괜찮아요. 78개 이용 후기 중 8개" "
평점 4 - 별로예요. 78개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 78개 이용 후기 중 7개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely place, safe and secure
2024년 3월에 3박 숙박함

8/10 - 좋아요

Dornuki 님, London

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 6박 숙박함

6/10 - 괜찮아요

william

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Amazing apartment all mod cons room service daily. Restaurant not a huge menu but good service a bit slow. Great little gym.
2024년 1월에 7박 숙박함

2/10 - 너무 별로예요

Lebogang

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
the rooms are not properly maintained, not properly cleaned . the sheets are worn out with stains. i ddnt like that i spent 2 days without towels despite me having requested for them.the service deliverly upon making such request was slow. Management contacted me but ddnt take heed to my review in fact they stated that my review was invaluable. as such i wouldnt reccommend this place to anyone.
2023년 12월에 5박 숙박함

8/10 - 좋아요

Bronwyn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Benediction

2023년 12월에 1박 숙박함

8/10 - 좋아요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Susan

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Patricia

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Ayush

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

L

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Thuto

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was clean and quiet
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Siphiwe Khensani

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Canzi

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

thebi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Razia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not a good experience, had the wrong room, bedding had blood stains on, and booked in wrong room, then moved to a new room which door handles broke off and air cons not working, and the lounge seats was wabble and loose, plugs not working and air con, breakfast cost to much
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Christa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Nozipho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Casper

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The bed linen smell strong like perfume,hate it
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 1월에 3박 숙박함

10/10 - 훌륭해요

Kholofelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A perfect place away 4rm home
We had a wonderful time,it was our 2nd time staying there and we loved everything about the place and it's homely. 4rm now onwards when we visit Pretoria will definitely stay @ The Regency, only wish they had a reasonable monthly rate 4 their apartments .
2020년 11월에 4박 숙박함

10/10 - 훌륭해요

Matshwene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함

8/10 - 좋아요

Siduduzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service and a beautiful place
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Carmel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
It was a short stay but your front desk staff were extremely pleasant and helpful. the room had all the amenities and appliances to make it feel like home
2020년 3월에 1박 숙박함

4/10 - 별로예요

J W

별로예요: 객실의 편안함
First of the perception of the rooms is very deceptive...look fabulous on website but when arrive it very small. Can even turn a ironing board around inside the room. The iron’s wire is so short you struggle to get the iron close enough to Iron.... which means is very unpractical.
2020년 1월에 2박 숙박함
답변 제공: Agnes Mayekiso 님, 2020년 2월 6일
Dear JW Thank you for choosing the Regency Apartment Hotel for your stay in Pretoria. However, I apologize for the inconveniences that you experienced during your stay with us. You booked our Standard Queen Non-smoking rooms which are interleading to our main Apartments. I will suggest that on your next visit you upgrade, our apartments are more spacious and equipped with a full kitchen, dining and lounge area with a private balcony. We hope that this does not deter you from The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest. Kind regards, Guest Relations Manager Agnes Mayekiso

10/10 - 훌륭해요

nhlanhla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was amazing ill be coming soon, definitely
2019년 12월에 1박 숙박함
답변 제공: Agnes Mayekiso 님, 2020년 2월 6일
Dear Nhlanhla, Thank you for taking time to do this review and also for choosing our hotel for your stay in Pretoria. We are very pleased to hear that you enjoyed your stay with us. The satisfaction of our guests is important to us. Looking forward to seeing you again soon. Kind Regards, Guest Relations Manager Agnes Mayekiso

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 3박 숙박함
답변 제공: The Regency Apartment Hotel Menlyn 님, 2020년 2월 27일
Dear Anonymous, Thank you for choosing The Regency Apartment Hotel and for taking time to share your recent experience. We looking forward to welcoming you back soon. Kind regards, Agnes Mayekiso Guest Relations Manager

10/10 - 훌륭해요

Kelly 님, Pretoria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Quietness, cleaned, safety, the food, the drink, the location etc...
2019년 12월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 12월 10일
Good Morning Kelly, Thank you for taking time to do this review and also for choosing our hotel for your stay in Pretoria. We really appreciate your positive feedback and good ratings.We hope to welcome you back to the hotel in the near future.

10/10 - 훌륭해요

Nomonde Wendy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Amazing. The staff are friendly
2019년 12월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 12월 10일
Dear Nomonde, Thank you for taking to share your recent experience at The Regency Apartment Hotel. We are very pleased to hear that our staff made your stay pleasant. The satisfaction of our guests is important to us. Looking forward to seeing you again soon.

8/10 - 좋아요

Nthah

2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantastic, they couldn’t do enough to make us feel welcome and comfortable.
2019년 11월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 12월 10일
Dear Anonymous, Thank you for your positive comments. We are happy to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please do not hesitate to call us if there is anything, we can help you with.

8/10 - 좋아요

Jacobus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 28일
Dear Jacobus, Thank you for taking time to do this review and also for choosing our hotel for your stay. We are happy that you enjoyed your stay and looking forward to having you again as a guest at The Regency Apartment Hotel.

10/10 - 훌륭해요

KABELO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WOW
very good
2019년 10월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 28일
Dear Kabelo, We really appreciate your positive feedback and good ratings on The Regency Apartment Hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 - 너무 별로예요

JB

별로예요: 청결 상태
A very bad experience
First of all I was booked into a very small room with very small bathroom. At 1:30am I woke up because the room was getting hot as the A/C did not work. Neither did the TV. There is only one window that cannot be opened as it faces the passage. The uncomfortable room temperature made it impossible to sleep, so at 3:30am I eventually went down to reception and demanded to be moved to another room with an operational A/C. I was moved to a very comfortable and spacious apartment at 4:00am and managed to get a bit of sleep before I had to get up at 6:00 for a business breakfast. I noticed that the toilet paper was nearly finished (and that there was no extra rolls) but accepted that it will be replaced when my room was serviced that day. However when I arrived back that evening I found that my room was never serviced at all . The toilet paper was not replaced, my room as well as the bathroom was not cleaned and my bed was not made. I found this absolutely shocking. This is a brand new hotel that opened in 2018, but if you look at the walls in the passages, it is shocking to see in what state these walls are, it is clear that the service staff don't care when they push the service trollies . The walls are full of marks and the corners are chipped because of a don't care attitude. One wonders why the manager has not noticed what is happening to this new building and why is he doing nothing about it.
2019년 10월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 28일
Dear JB, Thank you for choosing The Regency Apartment Hotel for your stay. We appreciate you taking time to provide us with such sincere feedback on your stay. Your feedback is very valuable to us as we work hard to ensure that each and every guest have a pleasant stay with us at all times. I am glad to hear that our front office staff acted swiftly and upgraded you to a more comfortable room, however, they forgot to update the status of the room as occupied on the system, I am really sorry about that. This matter has been communicated to the concerned staff; we will definitely improve our services to ensure that this does not happen to any of our guests. With regards to the chipped walls, at the time of your stay, our maintenance was busy fixing the chips on the wall and can gladly say that our walls are fixed. I sincerely hope that this does not deter you from The Regency Apartment Hotel Menlyn, we will be honoured to have you return to our hotel in the future. You can also please email us with a phone number or email address so our Guest Relations Manager can discuss your issues personally. We look forward to welcoming you back soonest

6/10 - 괜찮아요

Wesley

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함
답변 제공: Anton Saayman 님, 2019년 9월 18일
Dear Wesley Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

8/10 - 좋아요

Malebo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Anton Saayman 님, 2019년 9월 18일
Dear Malebo Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 2박 숙박함
답변 제공: Anton Saayman 님, 2019년 9월 18일
Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

2/10 - 너무 별로예요

Masenoke

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: GUEST Relations 님, 2019년 8월 21일
Dear Masenoke We are truly sorry to hear that we did not meet your expectations on your recent stay at The Regency Apartment Hotel Menlyn. We will make contact with you direct in order to establish what went wrong with your recent stay. Although we are inundated daily with positive feedback, it is not worth an ounce of effort if it is not consistent as we can only be as good as our last delivery. Regards

8/10 - 좋아요

Gerhard

좋아요: 청결 상태, 직원 및 서비스
AWESOME JUST THE A/C
Awesome place, just do not rent the small rooms, A/C work from the main room and it was an issue to get ours working.
2019년 8월에 1박 숙박함
답변 제공: Anton Saayman 님, 2019년 9월 18일
Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

10/10 - 훌륭해요

Le Roi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When we got to the room, the neighbours were extremely noisy and despite the reception and security's request, they didn't stop. We requested the hotel to move us to another room, which the did without any problem
2019년 7월에 1박 숙박함
답변 제공: Veronica 님, 2019년 7월 22일
Dear Le Roi, Thank you for sharing your experience with us . It was such a delight to have you stay with us. We always strive to make every GUEST feel valued and cared for by not only meeting, but exceeding their expectations. We are thrilled to hear that we have reached our goal in doing just that. We hope to see you again soon! Kind regards Veronica Ntomo Guest Relations Manager

10/10 - 훌륭해요

Tlatlane Raymond

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The bath was leaking but the rest were excellent.
2019년 7월에 1박 숙박함
답변 제공: Veronica 님, 2019년 7월 12일
Dear Tlatlane, Thank you for staying with us. We apologise for the leaking bath please rest assured that we are fixing it ! It was such a great pleasure to have you stay with us and we hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

8/10 - 좋아요

Nyadzani

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Veronica 님, 2019년 7월 12일
Dear Nyadzani, Thank you for staying with us. It was such a pleasure to have you stay with us and hope to see you again soon! Kind regards Veronica Ntomo Guest Relations Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a fairly new property, located very close to Menlyn Mall. I liked the availability of a free shuttle to anywhere within a 5km radius.
2019년 6월에 3박 숙박함
답변 제공: Veronica 님, 2019년 7월 2일
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you have enjoyed your stay with us and hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: veronica 님, 2019년 7월 2일
Dear Simon, Thank you for staying with us and hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel with scenic views
2019년 6월에 1박 숙박함
답변 제공: Veronica 님, 2019년 6월 19일
Dear Valued Guest, Thank you for such a great review . We hope to see you again soon . Kind regards Veronica Ntomo Guest Relations Manager

10/10 - 훌륭해요

Eti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: Veronica 님, 2019년 6월 18일
Dear Eti, Thank you for rating us . It was such a great pleasure to have you stay with us . Kind regards Veronica Ntomo Guest Relations Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 6박 숙박함
답변 제공: Veronica 님, 2019년 6월 14일
Dear Valued Guest , Thank you for rating us ,It was such a pleasure to have you stay with us . Hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

10/10 - 훌륭해요

Ntswaki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10 amazing thank you!
2019년 5월에 1박 숙박함
답변 제공: Veronica 님, 2019년 5월 22일
Dear Ntswaki, Thank for rating us . It was such a great pleasure to have stay with us and hope to see you again soon, Best regards Veronica Ntomo Guest Relations Manager

8/10 - 좋아요

sonal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Loaction
Everything is Good
2019년 4월에 2박 숙박함
답변 제공: Lebo 님, 2019년 5월 2일
Dear Sonal Thank you for the valuable feedback. We are delighted to know that you enjoyed your stay, we hope to see you soon. Kind Regards, Lebogang Pilane Marketing Plan Coordinator The Regency Apartment Hotel Menlyn

10/10 - 훌륭해요

Mmbangiseni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Veronica 님, 2019년 5월 6일
Dear Mmbangiseni , Thank you for rating us ,we are delighted to hear that we have met all your expectations. We hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager