야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

스페케 리조트 & 컨퍼런스 센터 여행 후기

4 out of 5
스페케 리조트 & 컨퍼런스 센터
Munyonyo Road, Munyonyo, Kampala

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 157개 이용 후기 중 75개" "
평점 8 - 좋아요. 157개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 157개 이용 후기 중 22개" "
평점 4 - 별로예요. 157개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 157개 이용 후기 중 7개" "

8.8/10

청결 상태

8.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

SeungRoung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 8박 숙박함
답변 제공: Rahul 님, 2021년 7월 6일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

6/10 - 괜찮아요

실제 이용하신 고객

Not bad but not so great either
Stayed for conference and I wouldn't stay here if it was a personal trip. It is a big hotel with decent landscape but there is nothing much to do besides staying at the hotel. 1. Rooms : The bed moves around so it was annoying. I hope it is fixed it down. They had shampoo and shower gel but they don't properly keep them in stock. I only saw Shampoo on the second day thinking the bath gel was multi purpose because they had 4 shower gels in the bath room. 2. Location : The hotel is big and has a decent swimming pool, gym, massage place. However, you have to take a taxi to go outside for a store. It takes around 20 min. to get there. If you want a remote location, it is perfect. If not, you are stuck. 3. Staff : generally, they are nice but you need to expect a long queue at the reception because these guys take forever to process check in/out. took nearly 20 minutes per person. Their system seems to be bad. The procedure is pretty much manual although they use computers. For instance, I had to let them know that they made pre-authorization when I checked in. They were going to charge me extra without canceling the pre-authorization. I think they need to have a systematic procedure to handle customer more efficiently. it just taking too long. Also, I called the reception twice for a technician and still didn't show up. When I asked the name of the person who received the call on the 3rd time, they send the technician.
답변 제공: Ajit 님, 2015년 12월 19일
Dear Guest, Greetings from Speke Resort, Munyonyo! We thank you for staying with us and taking time to rate your stay. We sincerely apologies for the inconvenience caused due to our processed and amenities. Requesting you to please let me know in person on your next visit to the resort and I will ensure you are looked after well from arrival until departure and I ensure from now you will be given the best of available services. Looking forward to having you with us in near future. Thank you and Regards, Sumant Singh. Front Office Manager.

10/10 - 훌륭해요

Violet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were great. Easy check in/check out. Room service was excellent and the property is beautiful. We will be staying here again in the future.
2024년 3월에 8박 숙박함

10/10 - 훌륭해요

NORDUnet

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함

4/10 - 별로예요

Michael

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This place is not cheap. The level of service was not commensurate with the price. Beautiful grounds and facility. HOWEVER, they could not find my reservation on arrival (booked through Expedia, I provided confirmation number) and kept us waiting for 30 minutes while they worked it out. Rooms were available so to keep us waiting was needlessly vexatious. The front desk staff blamed Expedia, without taking responsibility for their role. Water pressure in the room was low to the point of having barely a drip for shower. Despite booking for 2 adults, breakfast was included for only one. Just a low level of service that one would expect from a cheaper hotel, not worth the $400 I paid.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
Nice but not worth the price
On the surface this is a lovely resort. However, rooms are a bit grubby and noise all night from construction. Air conditioning did not work very well.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Vedaste

2023년 9월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Conference Abroad
Great venue for the conference, amazing facilities and great service.
2023년 9월에 5박 숙박함

6/10 - 괜찮아요

CHRISTINE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, great food, good rooms, but weekend nights have to be the worst nights for staying. Multiple events and wedding receptions are held right next to the accommodation residences from 10.00am to 11.00pm. Don't expect a restful day and evening if booking for the weekend.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Jean Bernard 님, Kissimmee

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t like the fact that room services left plates at my door for more than 3 days. This is so unclean. This is risk for travelers to pickup bugs and cockroaches in their bags and bringing it to their homes .
2023년 6월에 2박 숙박함

8/10 - 좋아요

PAUL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
VEry well run and top class. Managers seem on top of things. At price I paid it was good value. Bathroom, matress, desk, room size, wifi, food quality were all high,. It is however too spead out.Gym and pool were 690 m from my room. some rooms would be even further - and it is somewhat uphill outdoor in heat and rain
2023년 6월에 1박 숙박함

8/10 - 좋아요

Miro

2023년 6월에 3박 숙박함

2/10 - 너무 별로예요

Carmen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is the last time I will ever stay here. It has gone downhill the last few years and this is the last straw. (Between 2017-2023 I have stayed here 13-15 times and I will never return). The internet was so bad I had to use my own data from Canada - the exact thing happened last year May 2022 when I stayed here and they told me it was because they ‘had a conference’. That is no excuse- they need to buy more data if they have more people on the property. The same excuse was given this time - I’m on a business trip and it’s unacceptable to have no workable Wi-Fi for a hotel that charges this much money. Second, I had booked an upgraded room from the standard room and when I looked at it it was on the ground floor and the screen was broken and the room had a very strong smell of cockroach/ pesticide spray. I asked for a second floor room and was told I would need to pay an extra $110 a night! To not be in a room with a broken screen and terrible smell! Unbelievable. Third, everything feels cheap and falling apart. The shower this morning had no water and then no hot water for half an hour. If it was a cheaper place I would understand but at this price point you actually need to work to keep the place acceptable. When I first stayed here there was matching toiletries with an African brand - now it’s all mismatched with many in what looks like a blank toothpaste tube with just the word shampoo. This is not acceptable at this price point. I will be moving to stay at Latitude next
2023년 5월에 4박 숙박함

2/10 - 너무 별로예요

Léontine

가족 여행
별로예요: 청결 상태, 직원 및 서비스
They made my parents visit a painful one. I booked for my parents to stay there and I paid the airport shuttle and we had to remind them to pick them up and when they checked out they tried to scam them and charge them again a 53$! They thought they were going to pay because of the rush of checking out! Fortunately I took a picture and I had the bank proof!! You are scammers!! No slippers in the room and my dad had to pay a 20 000 Ugandan shilling for slippers! I celebrated my birthday over there and forgot my phone at the security point bucket at the hotel entrance and it got stolen,we are all convinced after the shuttle issue that it was stolen there! And the location phone is showing last seen there! We spent a lot on birthday and my dad wanted to enjoy the birthday celebration and asked to put the bill on the room and he would pay later and they made it an issue saying he could leave without paying as his room was paid in advance,yes because a important person from another country is going to leave without paying a miserable 250$!! The only decent person in that hotel was Samuel the server!! He treated us well and his service was amazing. The management is disorganised and they are crooked!! All scammers!! I will not recommend this hotel to anyone! If you choose to book,take pictures of every receipt as the wifi too may not allow you to check your bank account statements!

10/10 - 훌륭해요

Ruie

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Abigail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Darrell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Sille

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pamper yourself and enjoy Lake Victoria.
Lush resort with relaxing spa and beautifully decorated rooms with crisp sheets luxe amenities. Dining on the terrace was enhanced by a wide array of international offerings. Staff was welcoming, courteous and helpful.
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Mbangira

10/10 - 훌륭해요

Grace

6/10 - 괜찮아요

Isaac

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice calm place. I did not like the complex business processes and the staff have passive rudeness (they are polite in speech but often ignore instructions and orders, sometime pretend they have not heard what you have heard). Another thing, the internet in the residential rooms and the restaurant is horrible and frustrating. It is however very good in the conference centre. Hence, I can never go here as a business travelller.
2022년 11월에 10박 숙박함

10/10 - 훌륭해요

Isaac

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great place. I didnt like the waiters attitude
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Cristabelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the whole style . Dining options . Spa facilities . Great staff . Safe and nice dinner and breakfast views and service
2022년 9월에 4박 숙박함

6/10 - 괜찮아요

Emma

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
It is a beautiful hotel and grounds which are nicely kept. They also have a lovely infinity pool and a larger pool. The food was good and great that you can order food from the restaurant at any time. However, there were a few things I was not happy with give the expensive price: - we did not have wifi in our cottage until the last couple of days - we didn’t have hot water the last couple of days - all the managers are Asian. None are African. - our cottage, which is set back from the hotel, is near a nightclub which was playing loud music most nights until the early hours. - pillows were hard. I don’t think I slept well any of the nights
2022년 8월에 5박 숙박함

10/10 - 훌륭해요

Akello

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was clean and beautiful, however, the customer service was bad, rude, just not on the same level as the property. Customer service was disappointing.
2022년 8월에 2박 숙박함

8/10 - 좋아요

Susanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 8월에 4박 숙박함

6/10 - 괜찮아요

ELAINE

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The resort was beautiful and quite peaceful. A good getaway from the hustle and bustle of the city. The hotel staff should be given a refresher in good customer service. It was lacking particularly for those serving in the restaurant. Quite disappointing
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and very clean. Active webbing hub on the weekend, but noise was not an issue. Helpful, accommodating staff despite a couple of mishaps. Spa was lovely and the 50M pool was a favorite.
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Surendra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 6박 숙박함

2/10 - 너무 별로예요

Carmen

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Every time I check in they do not recognize or honor the room type I have booked on Expedia. They try to convince you to ‘upgrade’ to a worse room they call ‘executive’. They did this in February as well as this trip- only because I have stayed here so many times (this will be my last time, they have no record or memory of regular guests) I need to remind them I know which room I booked and paid for. This is such bad service. Be warned travelers - they will offer you an ‘upgrade’ to a worse room with no balcony. Not staying again here after it being my regular place for 5 years.
2022년 5월에 1박 숙박함
답변 제공: Hemant 님, 2022년 5월 15일
Dear Ms. Carmen, Greetings!!! First of All, please accept our sincere apologies for all the inconvenience caused to you during the stay. Your feedback is valuable to us. Ma'am, Your concerns have been noted and assure you to give best of our services on your next visit. Sincerely yours, Hemant Rattan

4/10 - 별로예요

Carmen

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

FARUK 님, ISTANBUL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is so clean but the problem monkey's si disturbing
2021년 12월에 19박 숙박함

10/10 - 훌륭해요

Richard

2021년 12월에 3박 숙박함

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 3 nights but my room key did not work on two separate occasions. It was a long walk to the reception from my room so this was inconveniencing. I asked one of the staff members and refused to open the room or provide any additional help. Overall positive experience; rooms were very clean, and comfortable.
2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Daniele

2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Darrell

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Rahul 님, 2021년 9월 27일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gym and breakfast so good
2021년 8월에 7박 숙박함
답변 제공: Rahul 님, 2021년 9월 27일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 - 훌륭해요

Lamak

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Rahul 님, 2021년 7월 6일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 - 좋아요

Franka

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Rahul 님, 2021년 7월 6일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The setting is beautiful, on the edge of Lake Victoria. The rooms are incredibly clean and the staff is very efficient and friendly.
2021년 4월에 1박 숙박함
답변 제공: Rahul 님, 2021년 7월 6일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

6/10 - 괜찮아요

Sylvia

좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2021년 3월에 2박 숙박함
답변 제공: Rahul 님, 2021년 4월 9일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Brenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service.
The staff were attentive and took good care of our needs, despite a very late check in and a reservation booking issue.
2021년 1월에 1박 숙박함
답변 제공: Rahul 님, 2021년 2월 15일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The children’s pool kept our grandkids and their friends of various ages happily playing all day with a wall dividing two depth levels, they could choose which side to play in while the 2 and 3 year olds were kept safe. The Olympic size pool gave so much space for swimming and games with older kids. The pool service was excellent and I enjoyed a massage inside the massage tent.
2021년 1월에 2박 숙박함
답변 제공: Rahul 님, 2021년 2월 15일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Great place, very recomended. The only remark and offer to other travelers is to ask for a room with good wifi connection since there are areas where the wifi is not so good. Except of this. The place is clean, the food is good and service is fantastic
2020년 10월에 2박 숙박함
답변 제공: Rahul 님, 2020년 10월 28일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 - 훌륭해요

Ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Plan to come back again
Very nice stay. Every one was very nice. The resort very clean. Enjoyed myself well thanks again for the good services. Ron harris.
2020년 10월에 6박 숙박함
답변 제공: Rahul 님, 2020년 10월 28일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 4박 숙박함
답변 제공: Rahul 님, 2020년 2월 21일
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are nice. I would not recommend staying here. When it rain the rooms are so far away from the main reception and breakfast area its a mess trying to get there. Reception is not terribly efficient and the breakfast buffet was quite odd.
2020년 2월에 2박 숙박함
답변 제공: Rahul 님, 2020년 2월 21일
Dear Guest, Greetings of from Speke Resort! Thank you for sharing your feedback with us, your feedback energize our team to do better. We look forward to welcoming you back to our beautiful resort. Kind Regards,